Stocks Hall Andrew Smith House

Marsden Hall Road North, Nelson BB9 8JN
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8.1 21 Reviews
  • Stocks Hall Andrew Smith House, Nelson
Andrew Smith House has been purpose-built to offer a homely living environment that is also ideal for the practice of professional care.

While being ideal for older people, the home also specialises in dementia care, welcomes adults with a physical disability and also carries out intermediate care.

An active lifestyle is supported alongside personalised care, with coordinators in place to make sure residents are entertained, can pursue personal interests or relax as they wish, with a snoozelum making for a pleasant addition.
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Care Provided by Stocks Hall Andrew Smith House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Stocks Hall Andrew Smith House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Stocks Hall Andrew Smith House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Diane Kavanagh (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (60)

Visiting

  • welcome any time, no appointment necessary

Parking

  • Some spaces within the Home's grounds on car park, parking on road also available

Stocks Hall Andrew Smith House Reviews (21)

8.1

Stocks Hall Andrew Smith House has a Review Score of 8.1 (8.118) out of 10, based on 2 reviews in the last 2 years.
Over all time Stocks Hall Andrew Smith House has 21 reviews.

Overall Experience
  • 13
  • 6
  • 1
  • 0
  • 1
Date Published
  • 21
  • 1
  • 1
  • 2
  • 19
Reviewer Connection to Stocks Hall Andrew Smith House
  • 10
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from H O (Daughter of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Morning coffee and afternoon tea in addition to meals would be nice.
Overall, very happy with care and service.
Staff in uniform colour coded as to duties would be helpful. Understand idea of it being a home but tight leggings and very casual clothes can look a little sloppy.
Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Andrew Smith HouseThank you for setting time aside to review Stocks Hall Andrew Smith House Home. We appreciate all feedback that is provided. Please be assured your comments will be taken on board and directed to the relevant departments for the discussion of management. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for each Individual. Every Person is Valued. Thank you for the feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.1 (8.118)

Overview of Review Score

The Review Score of 8.1 (8.118) out of 10 for Stocks Hall Andrew Smith House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Stocks Hall Andrew Smith House is calculated as follows: ( (19 Excellents x 5) + (4 Goods x 4) ) ÷ 23 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.292 Points relating to the number of positive Reviews for Stocks Hall Andrew Smith House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 2 Positive Reviews ÷ 12 = 0.167
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Diane

Diane Kavanagh

Job Title: Home Manager Joined: 2018

Having only joined the Stocks Hall family in 2018, Diane has made monumental changes to her Home, Andrew Smith House, and is a much loved and valued part of the team. She started her working career as a chef, and she passed the baton to her husband Lee who is head chef of the home, After starting her family, Diane yearned for change.


Starting her career in Health and Social Care as a community carer, Diane went back to school and earned her qualifications in Mental Health, inspiring her to then qualify as a Mental Health Nurse in 2007… ‘It’s never too late’, is an important mantra for Diane. She has worked in many interesting positions as a Mental Health Nurse (RMN), including in forensic settings and medium secure hospitals. Diane has a wealth of knowledge and experience which makes her a great asset to our team.


Joined Stocks Hall Andrew Smith House as a unit manager, moved on up to deputy manager and in 2022 was promoted to Home Manager where we think she was always meant to be. Diane is passionate, and caring and will always advocate for her residents and their families when in need.

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