Banksfield Nursing Home

20 Banksfield Avenue, Cadley, Fulwood, Preston PR2 3RN
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9.5 31 Reviews
  • Banksfield Nursing Home, Preston
Banksfield Care Home is a purpose build 42 bedded home situated in a lovely residential area in Fulwood. It provides nursing care to older people and people living with dementia. The home has recently benefited from a refurbishment to the first floor and is now welcoming new residents.

All care is centred on the individual, with tailored care plans put together to suit personal needs.

Alongside the professional care provided, the team organises a varied activities programme, offers a nutritious food menu and hospitality to visiting loved ones.

A safe garden area allows residents to socialise with family and friends while taking in the splendid scenery.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rohan Mathew (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (42)

Parking

  • Parking is available on site

Banksfield Nursing Home Reviews (31)

9.5

Banksfield Nursing Home has a Review Score of 9.5 (9.484) out of 10, based on 7 reviews in the last 2 years.
Over all time Banksfield Nursing Home has 31 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Banksfield Nursing Home
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Total of 31, showing 1-20
Review from D D (Niece of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my Aunt at Banksfield Nursing Home today and was pleasantly surprised. As always, the staff are friendly, helpful and most importantly caring towards the residents. I was especially pleased to meet the homes new activities coordinator. She was a lovely breath of sunshine and had so many ideas
that she would like to implement for the residents inregards to different activities. I loved that she had residents pictures up and had made a brilliant feelings poster. My aunt is now having difficulty formulating the correct word that she wants to say. The feelings board is clear and simple for the residents to use as a positive form of communication. I look forward to seeing more activities being promoted to help the residents.
Reply from Alison Foreman, Commercial Director at Banksfield Nursing Home

Thank you very much for your wonderfully positive review. Its so good to see team members being recognised. Our Activity Coordinators do so much for residents, between those times when personal care is being given, and it is great to know that their work is appreciated. Kind regards

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Review from V H (Granddaughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has been lovely and so supportive.
My Nan is being cared for so well and getting The Best care
Reply from Alison Foreman, Commercial Director at Banksfield Nursing Home

Thank you for your wonderful 5* ratings and positive review comments, they are both very much appreciated. Kind regards

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Review from Alexander S (Power of Attorney of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Am very pleased with the quality of care given to my friend. All the staff are very friendly and provide good compassionate care. The food is delicious and my friend very rarely leaves any. The premises are clean and tidy. I would definitely recommend this place as an option to consider..
Reply from Alison Foreman, Commercial Director at Banksfield Nursing Home

Thank you very much for your wonderfully positive review for Banksfield Care Home. We especially appreciate your recommendation of the home, it will do much to reassure those who are searching for care for a loved one. Kind regards

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Review from Melanie A (Partner of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner moved in on the 8th April 2025. He had a fall at his flat spent 3 weeks in hospital, I was recommended this I am a glad you have angels working here. The nurse, my gut tell told me he at peace. My partner who has dementia has settled very well we are blessed thank you. I can finally breath.
Reply from Alison Foreman, Commercial Director at Banksfield Nursing Home

Thank you very much for your heartfelt review, we appreciate it. Kind regards

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Review from S W (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has settled in wonderfully, and I can see how happy she is and social opportunities available to her. The attention to detail in the care provided is commendable. The staff have really understood mum's presentation which is the reason why we could manage at home. Thank you
Reply from Alison Foreman, Commercial Director at Banksfield Nursing Home

What a wonderful 5* review! Thank you very much for your ratings and comments, we appreciate it. Kind regards

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Review from G B (Sister of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent a long time looking to get my brother into a care home because I do not live in Preston and he was very sure to keep going at home. But over Christmas, he agreed. The process was stressful, from hospital to locating a care home, but once we found it, everything changed. Banksfield Nursing Home
was very helpful from the beginning to the end which, unfortunately, was very short. Admin and manager explained the process and how they operate. The staff seemed happy in their job. We were allowed to bring stuff from home to put in his bedroom and the caretaker put them up without any issues.
Reply from Davey Taverner, Digital Marketing Manager at Banksfield Nursing Home

Thank you for the honest and kind feedback for Banksfield. We know how stressful the decision-making process can be, especially for our residents and their loved ones. We are so thrilled that you chose Banksfield to help care and support your brother. The team will be delighted to hear your warm words of recognition, thank you again for the review, have a lovely day.

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Review from Graham J (Son of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was admitted to Banksfield Nursing Home having been discharged from hospital with terminal cancer. In the relatively short time he has been there, he has been extremely well cared for and looked after. He has actually commented to me 'what a really nice place this is'. Logistically, it could
not better as my mum still is at home just 2 minutes away. Overall, I could not be happier with the care he is receiving. He is always clean and tidy. Overall impression has been excellent.
Reply from Davey Taverner, Digital Marketing Manager at Banksfield Nursing Home

Wow! Thank you so much for taking the time to leave us such a fantastic review. We appreciate it can be so difficult to place a loved one in care and we are so thrilled we could provide your father with the loving care and support he needs at this difficult time. Our team will be delighted to hear your kind words. Have a lovely day and hope to see you visiting us again soon.

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Review from John W (Husband of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I can not fault the care and support from all the staff.
The home is clean and tidy always.
Reply from Lynn Billingham, Business Development Manager at Banksfield Nursing Home

Thank you for taking the time to review our home. It is always lovely to receive such wonderful feedback about the home and all the team. I will share your comments with all the team.

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Review from Lesley F (Daughter of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's situation is made happier by the wonderful staff. They take time to do the care work but also to sit and talk to her taking interest in the person she is/was.
Mother's unusual food requests are met with helpful suggestions varying an already excellent menu.
All visitors are met with a smiling
welcome and hospitality. My 94-year-old father is helped to book his taxis for his travel home. He visits at least 4 times a week.
Her room is bright and cheerful with her own things brought in to make her more comfortable.
Nursing care is ongoing but any extra help with pain relief etc is prompt and efficient.
Mum's stay at Banksfield started on a discharge to assess but has turned out to be serendipitous. A perfect match for her needs and comfort.
Reply from Lynn Billingham, Business Development Manager at Banksfield Nursing Home

Thank you for the lovely review and wonderful comments about the home and the team. We are pleased to hear that the home is a perfect match for her needs and comfort. I will share your lovely review with all the team.

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Review from Martin J (Son of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my father is receiving is fantastic. The staff obviously look after the residents with care and compassion. Dad is always clean, tidy and happy and the improvement since he became a resident here is remarkable. The high quality of care is also extended to family and friends of the residents
who are made to feel extremely welcome and it is an absolute joy to go and visit Dad here.
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Review from C J (Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that it is a large family and the staff and management look after me perfectly.
Reply from Lynn Billingham, Business Development Manager at Banksfield Nursing Home

Thank you for submitting a review. It is lovely that you feel you are part of a large family at Banksfield which is what we strive to achieve for residents and their families. I will share your comments with the team.

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Review from June C (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is good for Mum and staff are fabulous. No problems with any of the care she gets.
Reply from Lynn Billingham, Business Development Manager at Banksfield Nursing Home

Thank you for taking the time to submit a review. It is wonderful to hear how pleased you are with the care your mum receives from our fabulous staff and the five stars you have rated the home in all areas, which is great. I will share your comments with all the team.

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Review from Brian P (Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been very happy since I arrived. Lots going on, gardening and activities. Room is comfortable and staff are friendly and helpful.
Reply from Lynn Billingham, Business Development Manager at Banksfield Nursing Home

Thank you for your review. It is always lovely to hear from residents living in the home about their life and experiences. We are pleased to hear how happy you have been since arriving at Banksfield and that the staff are friendly and helpful. I will share your comments with the team.

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Review from Wendy J (Wife of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my husband came into Banksfield Nursing Home, he hadn't had a haircut for over a month or shaved for over a month and had not eaten for over two weeks. He was very poorly. But now, after three weeks in the care of this home, the change is remarkable. He has Alzheimer's so is still poorly but now
he is eating, he is clean, his hair is cut and he has regular showers and shaves.
Very happy with his care at this home.
Reply from Lynn Billingham, Business Development Manager at Banksfield Nursing Home

Thank you for taking the time to complete a review for Banksfield Nursing Home. It is wonderful to hear how much your husband has improved since moving to the home which is a great attribute to the kind and caring staff who get to know residents to ensure they deliver person-centred care and support. I will share your comments with all the team.

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Review from Mark H (Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having moved here in July 2022., I was made very welcome from day one, the building is warm and modern You are made to feel at home immediately. The home is in a very pleasant area of Preston.
Reply from Lynn Billingham, Business Development Manager at Banksfield Nursing Home

Thank you for your lovely review, it is always wonderful to receive such positive reviews from residents. It a great to hear how happy and well-cared for you are. I will share your comments with the team.

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Review from E C (Wife of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
After going into special measures last year, the new manager and area manager seem committed to raising standards, they have moved the Dementia unit downstairs which I think is so much better for the residents. The staff when I visit seem very caring to my husband and me, especially now they are trying
to recruit permanent staff.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Banksfield Nursing Home

Thank you for taking the time to leave a review for us at Banksfield. We're happy we could meet your expectations!

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Review from Paul D (Son of Resident) published on 10 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Banksfield Nursing Home for approximately four years. In that time I have not had any major cause for complaint and have mostly been satisfied with the way that she has been looked after. The staff are very caring and seem to have the residents best interests at heart.
I think that the recent change in management has made a noticeable improvement as well.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Banksfield Nursing Home

Hi Paul,
Reviews like this give us motivation and help us ensure we provide high-quality care.
Kindly,
Banksfield Team

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Review from S D (Sister of Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
On one visit to my sister, she was dressed like a dishevelled down and out. Awful, hair uncombed, T-shirts 3 and 3 jumpers and a pair of men's pants on inside out. If I was someone looking around to place a sibling or parent I would walk out straight away. I cried and was very upset. Some of the staff
were very accommodating, some not at all. I think the bathrooms are not fit for purpose, needs updating, but I was assured decorating is not in the pipeline.
Please, please restore all the activities. Quite a few items have gone missing, clothes etc.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Banksfield Nursing Home

Thanks so much for sharing your experience with us. We are so sorry we fell short of expectations from our usual high standards.
Your feedback is incredibly valuable to help us keep training our teams to deliver the excellent customer service we strive for.
Please contact us at manager@banksfieldnursing.co.uk, we want to hear the full story and make sure this does not happen again.
Thank you,
Banksfield Nursing Home

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Review from Simon M (Son of Resident) published on 5 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is 80 and needed to be discharged from hospital into a setting where her nursing and care needs arising from a sudden deterioration in her Dementia and Alzheimer's could be properly assessed under the NHS discharge to assess process. As she needed an EMI setting there were few options and we were
under pressure from the hospital to agree to a placement. A desktop review of Banksfield didn't look promising as it is rated as requiring improvement, but as soon as I walked through the door my doubts began to recede. My sister and I agreed to her being discharged to Banksfield and we're very happy with the decision. There is still work to be done at Banksfield and we have seen CQC inspectors on several occasions, but the attitude of all the staff and the senior management team towards providing the best possible care have impressed us and they are working hard to fix the remaining issues. The care mum has received has been excellent, far better than the current CQC rating would suggest.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Banksfield Nursing Home

Thank you for your positive review, we truly appreciate the trust you place in us! We are currently working hard to improve our CQC rating so it can reflect our loving and caring team.


Kindly,
Banksfield Nursing Team

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Review from A J (Sister of Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Not very happy with the care my sister is receiving. She has dementia and is not being well cared for to a good standard. Since March 2020 she has had nearly all clothing and toiletries taken, plus photo frames that reminded her of the family. We are putting names on her belongings but still, things
are being taken. Also, she needs a hairdresser plus a chiropodist. If we had to mark the home out of ten, I'm sorry but it would of be two.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Banksfield Nursing Home

Dear A J,


Thanks so much for sharing your experience with us. We are so sorry we fell short of expectations from our usual high standards.


Your feedback is incredibly valuable to help us keep training our teams to deliver the excellent customer service we strive for. Please contact us, we want to hear the full story and make sure this does not happen again.


Thank you,
Banksfield Nursing Home

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Current Review Score: 9.5 (9.484)

Overview of Review Score

The Review Score of 9.5 (9.484) out of 10 for Banksfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.951 for Banksfield Nursing Home is calculated as follows: ( (79 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.951
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.533 Points relating to the number of positive Reviews for Banksfield Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 7 Positive Reviews ÷ 8.4 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Rohan

Rohan Mathew

Job Title: Home Manager Joined: 2025

I’m Rohan, the Manager of Banksfield Nursing Home, with over 14 years of experience in Health and Social Care, spanning clinical practice, leadership, and service development. This role marks another meaningful step in my journey to deliver person-centred care and high standards of governance in the sector.


My professional path began in 2008 as a Registered Nurse at one of the world’s leading neuro research hospitals, following the completion of my Honours Degree in Nursing. That foundational experience sparked a deep commitment to clinical excellence and professional development.


A Postgraduate Degree in International Health Management at St. Patrick’s College, London, helped broaden my perspective, allowing me to combine frontline care with a strong understanding of operational leadership. From there, I transitioned into increasingly senior roles within both the NHS and the private sector, including Clinical Lead, Deputy Manager, and Home Manager.


At the heart of my leadership philosophy is a belief in compassionate, safe, and responsive care. I take pride in supporting staff development, improving service outcomes, and building trust with residents, families, and external stakeholders alike.


What excites me most about this new role is the opportunity to contribute to the We Care Group’s vision for excellence, delivering care that is not only clinically robust but deeply person-centred. The Group’s emphasis on staff development, innovation, and service improvement aligns perfectly with my own leadership style and aspirations.


Having led services through both challenges and transformation, I look forward to building on the existing strengths at Banksfield, creating a safe, supportive environment where both residents and staff can thrive. My commitment is to uphold the highest standards of governance, care quality, and team engagement, with transparency and compassion at the core of everything we do.

Frequently Asked Questions about Banksfield Nursing Home

What types of Care is Banksfield Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Banksfield Nursing Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Banksfield Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Banksfield Nursing Home to the centre of Preston?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Banksfield Nursing Home to verify any information. View our terms and conditions. Banksfield Nursing Home has an Enhanced Service - more info.