Sandy Banks Care Home

My dad, who has advanced dementia, has been a resident at Sandy Banks for some time. As a family, we are incredibly grateful for the care he receives and the dignity he is afforded by all the staff. They are incredibly supportive to us too and we feel like members of the extended Sandy Banks family. They keep us up to date with Dad’s condition and are very prompt in letting us know of any niggling and emerging issues. They are also very accommodating and caring in ensuring Dad is always at his best when we go to visit – not an easy ask at all. It is always obvious how much they care for Dad as a person rather than just another resident. It is all very reassuring in very difficult circumstances.

So, to you all at Sandy Banks, a big thank you from myself and my family.

My dad had been in two others care homes before Sandy Banks, where the attitude of the staff and level of care was very poor. He spent the last 5 months of his life in Sandy Banks. The entire staff were absolutely superb and the level of care outstanding. Nothing was too much trouble and you could tell the staff really did care about the residents. After our previous experiences with care homes, Sandy Banks was a breath of fresh air on a totally different level. We can't thank the staff enough for the genuine care, compassion and respect shown to our dad.

Having my mum placed in a care home was a very traumatic experience especially as it was during the Covid lockdown. She had complex needs and with not being able to see her left me feeling at a loss but the reassurance that I needed from the staff helped me through the tough times. When eventually I was allowed visits it was still hard for me to accept the difficulties Mum was having with her mental and physical health, the staff kept us informed at all times on her progress although it was always hard to see someone you love, it was good to know she was safe with knowledgeable staff to take care of her, of which we will always be grateful.

As a registered general nurse/senior NHS manager who has commissioned care from care homes around the UK, I know how difficult it is to find a care home for a loved one that is able to consistently deliver and sustain good care with a dedicated team, but Sandy Banks did just that. I believe we found the right home for my Aunt to live her last months of life and her end-of-life care and attention to detail by the care team was excellent. Thank you to all the staff and the management team at Sandy Banks for your love and care delivery to our wonderful Aunt.

My aunt has been in Sandy Banks since May 2022. I and my family are very impressed by the continued care, respect and love my aunt has been shown during her stay by all the team at Sandy banks. They always treat her with respect and the whole team are lovely and caring. I am so grateful my aunt is being looked after so well and always looks clean and well-dressed when we visit her. A great big thank you to all the team.

Sandy Banks Care Home is a welcoming, warm and well-led care home which takes excellent care of our much loved mother with advanced Alzheimer's. The whole team of staff, without exception, are lovely, caring and work hard to provide exceptionally high levels of care. The team offers a rich blend of different skills, talents and personalities, which are much appreciated.

Best wishes to all the staff and residents.

My wife has been in Sandy Banks Care Home for a number of years, and I have found the home very good for my wife's needs. All the staff are very good, caring and friendly. Keep up the good work.

Our mum has been a resident at Sandy Banks for seven months. We are really pleased with the level of care that she receives. The carers and nurses are, in my opinion, of a high standard. Management has encouraged a two-way dialogue with us to ensure that our mum's needs are met and that we all agree with her overall care plan.

Mum has always been treated with the utmost kindness and respect by all the staff at Sandy Banks since she went to live there in April 2021. They understand her needs and her emotions and always do their best to keep her contented and comfortable.

On behalf of the family, I would just like to say a very big heartfelt thank you to all the staff that looked after Mum whilst she was in your care. Also, to the staff that took time out from their busy day to stand outside and say a final goodbye to Mum on the day of her funeral and the staff that attended the funeral service; it is something that will stay with her family for always, so once again, a very big heartfelt thank you one and all.

My father-in-law was looked after extremely well by this wonderful care home. They always treated him with dignity and respect, but also such affection, empathy and understanding. This care also extended to us as his family and especially to his wife. Thank you.

I would like to thank all the staff for the loving care they consistently give to my mum. She moved into Sandy Banks Care Home 15-months ago; she had a lovely, friendly welcome and settled in immediately despite us not being able to visit initially due to lockdown. It is her birthday today, and when we visited this afternoon, we observed all members of staff making her day extra special. Many telling us about her morning. I would like to say a special thank you to the cook who made her the most beautiful birthday cake - so much care had been put into making it. Staff came and sang Happy Birthday and genuinely wanted to give my mum a lovely birthday. Thank you so much.

Kind regards to each and every one of you.

My dad has only been with Sandy Banks for a week, and already, I am overwhelmed with the team. They are so caring, kind and professional. Information regarding Dad's needs are passed on to the whole team. I'm simply blown away by this team, and I know that my dad is going to be looked after in all areas here.

Mum was moved to Sandy Banks in March 2021, and from day one, we saw how the home operated in a caring and loving way. Mum was greeted as we were getting her out of the car and welcomed to her new home by the manager, the activities coordinator and by other staff. Whenever we visit her, initially on Zoom and then in the Visitor's Pod, we can see that Mum is so relaxed, happy and content. We can see, first-hand, how all of the staff genuinely care for the residents and work together, led by their amazing manager. All of the staff go out of their way to ensure that we get to see our mum as often as is possible, given that Covid is still around. Three particular members of staff are the main ones that have been involved in coordinating our visits, and I can't thank them enough. All of the staff are so understanding; I can't remember all of their names, but there are two others that I have dealt with, and they are always so helpful and reassuring. Thank you, all of you.

Sandy Banks has become a safe haven for Mum 95. Arriving Oct 2020, she was bed-ridden and not wanting to eat or drink. She has improved steadily under the loving care given to her by kind and patient staff. The manager leads a dedicated team of nurses and carers who work together and have transformed Mums life. Now when we visit her in the Safe Room or on Zoom, we see how relaxed she has become. She enjoys access to the lounges, enjoys musical activities and is eating and drinking much better. Communication with the home is excellent. Whoever answers the phone, we feel welcomed and given good information. Liaison with a new doctor and pharmacist was set up quickly giving us confidence that Mum’s medication and nursing needs were being carefully managed. After 8 years since her dementia diagnosis, we are aware there are good and less good days for her but are now confident that Mum is happy in her new home and being loved and cared for professionally. Grateful thanks to all at Sandy Banks.

A huge thank you to all the staff and management for their caring support in very difficult times. My mother was moved here in March due to her increased nursing needs and deteriorating health problems. The move occurred just before lockdown restrictions prevented family visits and sadly apart from my initial visit, contact with mum has only been possible through an open window. The staff have become mum's adopted family and their kindness and support have been very reassuring. Mum's health and wellbeing has greatly improved since her arrival and this reflects the efforts made by all the staff.

My father has been in Sandy Banks for a number of years, he has always been treated with respect and care. The staff at Sandy Banks are very helpful and approachable. Also, nothing is too much trouble for them. I would recommend this care home to anybody for their care of any relative. Keep up the high standards and the hard work you all do. Thanks.