Gillibrand Hall Nursing Home

Dad has been a resident of Gillibrand Hall for a few months. The care he has received has been second to none. All nursing + care staff are friendly + caring. I feel more confident knowing he is in a safe environment.

Staff may need a little bit more training on posiitioning and support of my husband's left arm, hand and shoulder because of several strokes which has rendered him completely dependant. His bedroom, which he shares with another gentleman, could do with decorating and updating. TVs should be standard in bedrooms.

I was quite anxious leaving my husband for a two week respite care never having done this before but I needn't have worried. Everything was first class all his needs catered for, caring staff what more could I have asked for. A big thank you to Gillibrand Hall, well done. Thank you for the care would have no hesitation in using you again.

As far as myself and my family are concerned we all agree. I am more than satifyed as also my family think the same way we thank all staff and management for their help and dignity looking after me.

Following our mum's death, dad came to live with us and after a lengthy stay in hospital it was apparent that anyone can look after your loved one as well as yourself but I was wrong - Dad is cared for with support, compassion and dignity. The staff make sure he is clean, smart and warm - nothing is too much trouble. If he was still living with us he wouldn't have the company or stimulation from the outings or activities or indeed the company of the other residents or the patient kind hearted staff.

Gillibrand Hall nursing home has given my husband exceptional care has he suffers from vascular dementure and is unable to walk. All the staff are very friendly and caring and nothing is too much trouble and I thank them for making him comfortable and settled. The staff are always available to provide any information you need and reguarly keep me informed of how my husband is. There are many activities and entertainment available for everyone and the rooms are very relaxing.

I have been a resident here for just 2 yrs. In that time I can honestly say I have been happy with the care I have received. There have been only 1 or 2 issues which were promptly addressed and dealt with satisfactorily. All in all I would be happy to recommend Gillibrand Hall if asked.

My brother is well looked after at Gillibrand. He is happy with the food and drinks. He is a man of few works but enjoys the trips out and watching TV. The staff are very attentive and aware of his needs. I visit him each week and he seems happy with his care. I am always informed by staff if he has any health or other problems.

I find the care and attention received exelent, the staff are very friendy and approachable they treat all residents with patience and dignity. Any worries I have had or anxiety when first coming into care home and setteling partener were treated with respect and Matron took time to listen and put my mind at ease. My overall experience and view of this care home is excellent.

I will never be able to thank Matron and all staff enough..they truly are angels.

My dad is happy in his surroundings, treated with dignity and is being cared for and receiving the best care possible and that gives me great piece of mind when I can't visit.

The care he gets is amazing, everyone in the care home from top to the bottom is wonderful. They make me feel very welcome when I attend. My husband needs 24hr care and this home gives him the care he needs.

Thank you to all the wonderful staff at gillibrand nursing home . Mum was with you all for the last 18 months of her life and I cannot praise you all enough . The standard of care is gold standard in every aspect . Mum was treated with respect and kindness at all times . In her final months excellent care was given right till the end of her life . As a family we cannot thank each and every member of staff enough , I would not hesitate in recommending this home to anyone who is looking for care for their loved ones . Again thank you to you all .

Mum is in the late stages of Parkinson's disease, so requires a great deal of attention both medically and personally. The staff provide this with professional competency, kindness and respect of her dignity.

My husband went in hospital after a fall, were told only months to live. Discharged to a nursing home that had some good kind staff but not enough. My husband has dementia, had some accidents and split his head open three times falling so for safety he was in bed a lot of the time. In December he moved to Gillibrand Hall and we are impressed. The staff get him up every day. He sits in a chair. There is entertainment. He has been out several times for cake at a garden centre and to the local town followed by another town for donuts. He is now always clean-shaven and showered. Dining tables are set with clean tablecloth, place mats and vase of flowers. He has had manicures, spa bath, and always staff around all of which are kind lovely people who encourage people to join in with the music singing painting even the cleaners, maintenance and clerical staff are friendly and welcoming. My husband thinks he is at a hotel most of the time. Thank you to each and every one of you hard-working wonderful people.

I have given a 5 for the food and drink but my wife's condition leaves her unable to eat/drink.

24-hour phone number not always answered. Residents' buzzers noted to be beeping for many minutes without response. No buzzer or similar means of residents attracting attention when they need help during the day time. Many members of staff on an individual level are fabulous but actioning issues addressed has proven difficult. Radiators on the hottest day of the year and residents sat in front of these for long periods. Days out advertised but in actuality maximum of two residents can take part. Lobby is quite beautiful whilst other areas are dated and sometimes not as clean as they could be.

The home and staff are very caring and welcoming. Matron’s door is always open to ask/report any concerns or changes which need to be made. Requirements concerning medical and prescription requests for my mother, who is a diabetic and needs to feel that she can eat similarly to other residents and not feel excluded are difficult to manage when there are many sugary desserts on the menu, which she cannot have. The home is clean and tidy, staff endeavour to make activities fun and varied and encourage everyone to join in.

Very good home my dad does very well here as in past homes he was rejected because of his behaviour. My dad has been here for 5 years now so I think that speaks for itself. Staff are very good with him and in the past when he has been ill have made sure he was admitted to hospital.

I have visited the resident on many occasions since May this year and have never had any cause for concern. The staff and the care he receives is really very good and my sister has been welcomed every day as a visitor which is very important to her. I would recommend Gillibrand Hall to anyone needing the type of care they provide. I cannot comment on value for money.