Alexandra Nursing Home

From walking through the door on day one, all staff including domestic staff, laundry and chefs were extremely friendly and helpful. The seniors and careworkers are professional but always ready to give advice, support and encouragement not only to the residents but to family members especially when things are tough.

We have now raised a formal written complaint.

This rest home is so special, everybody that works here gives 110 pcent in their duties and care of each resident. The management are spot on and liase with you all the time, you really couldn't ask for more.

The support, care and treatment for my father was exceptional. All staff are dedicated professionals who wanted what was best for Dad. They are all very caring, from housekeeping, kitchen, HCA, medical staff and management and I cannot thank them enough for their support and passion. Rarely do you find such loving beautiful staff that gave excellent care from dietary needs to medical needs. What a team of people who treated my dad with dignity, gave him hope and also supported myself.

I ask my dad how he feels and I notice he is not as anxious as he used to be and quite settled. He has always been a gentle sole and it is so nice to see him having got used to his surroundings, even though he still thinks my mum is downstairs and that he is in his own bedroom which is ok.

My Mum was a resident in the main house she had Dementia. After a bit of a shaky start which wasn't altogether the homes fault it was a lack of communication from the hospital. The care and nursing she received was brilliant, the activities with the patients the painting, singers activities for Easter Christmas etc brilliant. The most important the end of life care was excellent, everything was explained what would happen after my mum had passed everything, the night mum passed the staff where brilliant with us could not have asked for anything more. I would like to thank the staff for the way they have treated my Dad since mum passed they have been brilliant with him. If you ask me what could be improved I would say the rooms could be decorated mums room wasn't great at all paint peeling of the wall, and I would like to see better bedding on the beds. Having said that the most important things care, nursing, cleanliness excellent.

The team at Alexandra have provided excellent care for my dad since he was admitted in January. They have supported my dad in making this transition dignified and as smooth as possible. Highly recommended.

The care and attention given to my father by staff at the Brooklands Unit has been exceptional. They have dealt with his complex needs with care and compassion, going above and beyond to ensure that he is safe and happy. The quality of the catering has surpassed my expectations and my dad really enjoys the food. The staff have been great at communicating with myself and my family, supporting us in these challenging times.

We made the best decision to move dad here. Paying more doesn't always guarantee the best. At Alexandra Care, they really do care.

I wanted to share a very special experience the wonderful staff in the Brooklands Unit gave our family and friends just yesterday. Our Mum has been looked after in the Alexandra Home at Poulton le Fylde for the last four years. She has absolutely flourished in Brooklands, to such an extent that we were able to celebrate her 100th Birthday yesterday! In anticipation of this milestone, the team had arranged for all the Brooklands community to have a little party to celebrate. We were all together, our families and friends, residents, staff, and even members of staff who were not working that day but had come in to give Mum their Birthday wishes. The amount of preparation and planning that went into this from the already very busy staff was extraordinary. All the Brooklands team is incredible but special thanks to the lady with the 'bunting'. My brother and I sincerely thank you all for giving Mum and her family such a special day!

Really could do with some shade!

The food is good but could be warmer.

As soon as we arrived everyone made us feel so welcome. Everything was explained to us and all our questions were quickly answered in a professional manner. I don't know what I was expecting from a care home but this was a very pleasant surprise. It is so clean, lovely atmosphere and all the residents look so content. Fast forward seven weeks and after a shaky start, Mum has settled in and enjoying herself. She still thinks she will go home one day but the team quickly change the subject and distract her. I would like to thank you all from the bottom of my heart for caring for my mum, I couldn't ask for better.

I am seriously applauding their care.

From the first day my Dad was admitted to the home we have been very impressed with all the staff in the home and they have made us (including my Dad) very welcome and they are helpful and professional. They also put a lot of effort into the activities for the residents.

I cannot praise the staff highly enough in Brooklands, the manager and his team are attentive and my dad gets on extremely well with all the caring staff and is well-liked and respected by them. As a very doting son who cares very much for my dad, it is very encouraging and stress-free knowing that he is being cared for and his needs and requirements are seen to.

I could not thank the home enough and highly recommend it.

The staff at Brooklands are caring and extremely sympathetic with my mum's needs. I am happy with the care that she receives. I am kept up to date with any change in her medication, behaviour and well-being. I feel it is resident-focused, trying hard to keep her independent with her feeding.

My mum is a resident of Brooklands Unit and has not been at the home for too long, just since October last year. Mum suffers from Lewy Body Dementia, and this has been challenging for us as a family as well as for her to come to terms with. One gentleman and all his staff on the Brooklands unit have been so patient and understanding with us and Mum, to ensure that Mum has settled in her new home, and we are so happy that the care she needs and receives is met, with kindness and compassion. I cannot fault the whole team at Alexandra; thank you for looking after our mum, we know that she appreciates this herself and would also want to thank you all in her own way if she could.

My husband has been a resident at the Alexandra Care Home with Nursing for almost two years. He suffers from Lewy Body Dementia. He is in the Brambles Unit. In all that time I have never seen anything untoward. Every member of the staff is absolutely amazing. Caring for anyone with Dementia is extremely challenging. The nursing staff, the caring staff, the cooks and the cleaners work under tremendous pressure. Never once have I seen anything but kindness, caring and compassion from all the team. Thank you for the tremendous work you all do.