Alexandra Nursing Home

Moorland Road, Poulton-le-Fylde FY6 7EU
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9.6 36 Reviews
  • Alexandra Nursing Home, Poulton-le-Fylde
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Show Alexandra Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 117 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £900
  • Self-Funded Residential Dementia Care: from £950
  • Self-Funded Nursing Care: £1204 – £1300
  • Self-Funded Nursing Dementia Care: from £1400

These prices are only a guideline, please contact Alexandra Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Martha Hamill (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (117)

Visiting

  • The home operates an open visiting policy welcoming personal visitors at any time


    The home has a protected mealtime policy for visiting professionals

Parking

  • The home has a large car park to accommodate visitors

Are you the Owner/Manager of Alexandra Nursing Home? View your Advertising Options

Alexandra Nursing Home Reviews (36)

9.6

Alexandra Nursing Home has a Review Score of 9.6 (9.565) out of 10, based on 20 reviews in the last 2 years.
Over all time Alexandra Nursing Home has 36 reviews.

Overall Experience
  • 23
  • 11
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Date Published
  • 36
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  • 20
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Reviewer Connection to Alexandra Nursing Home
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Total of 36, showing 1-20
Review from Julie K (Daughter of Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support, care and treatment for my father was exceptional. All staff are dedicated professionals who wanted what was best for Dad. They are all very caring, from housekeeping, kitchen, HCA, medical staff and management and I cannot thank them enough for their support and passion. Rarely do you find
such loving beautiful staff that gave excellent care from dietary needs to medical needs. What a team of people who treated my dad with dignity, gave him hope and also supported myself.
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Review from Deborah W (Daughter of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review is continual not just for one month. The staff work really hard all the time under very difficult and challenging circumstances. They are attentive with the residents and informative with the relatives. A special mention to one of the staff in particular because she has a good balance
of professionalism but is quite intuitive and very caring, having a sixth sense when relatives are upset or concerned and always keeps me informed/updated. She always allays my fears and if I raise any concerns such as my dad not leaving his room, I know for a fact that her and the staff have made a concerted effort and managed to get him to come out of his room occasionally.
I ask my dad how he feels and I notice he is not as anxious as he used to be and quite settled. He has always been a gentle sole and it is so nice to see him having got used to his surroundings, even though he still thinks my mum is downstairs and that he is in his own bedroom which is ok.
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Review from V M (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum was a resident in the main house she had Dementia. After a bit of a shaky start which wasn't altogether the homes fault it was a lack of communication from the hospital. The care and nursing she received was brilliant, the activities with the patients the painting, singers activities for Easter
Christmas etc brilliant. The most important the end of life care was excellent, everything was explained what would happen after my mum had passed everything, the night mum passed the staff where brilliant with us could not have asked for anything more. I would like to thank the staff for the way they have treated my Dad since mum passed they have been brilliant with him. If you ask me what could be improved I would say the rooms could be decorated mums room wasn't great at all paint peeling of the wall, and I would like to see better bedding on the beds. Having said that the most important things care, nursing, cleanliness excellent.
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Review from John H (Son of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Alexandra have provided excellent care for my dad since he was admitted in January. They have supported my dad in making this transition dignified and as smooth as possible. Highly recommended.
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Review from D L (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention given to my father by staff at the Brooklands Unit has been exceptional. They have dealt with his complex needs with care and compassion, going above and beyond to ensure that he is safe and happy. The quality of the catering has surpassed my expectations and my dad really enjoys
the food. The staff have been great at communicating with myself and my family, supporting us in these challenging times.
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Review from Jane C (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to make a hard decision to move dad from his residential care home due to financial issues. The Alexandra was recommended to us and after 2 visits, meeting two staff members and them offering advice following his assessment of dad, we moved him.
This has been the best decision for dad. He is
thriving. We now realise that he wasn't receiving the care that he was paying for at his old setting. He is putting on weight, is socialising, has not required any admissions to hospital, wears clean clothes everyday, eats good food. The staff are lovely, though I don't know all of their names(Name badges would be a bonus). Three staff members always take the time to give us an update on dad's condition and just have a general chat which is much appreciated. One always stops for a catch up.
We made the best decision to move dad here. Paying more doesn't always guarantee the best. At Alexandra Care, they really do care.
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Review from Paul B (Son of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to share a very special experience the wonderful staff in the Brooklands Unit gave our family and friends just yesterday. Our Mum has been looked after in the Alexandra Home at Poulton le Fylde for the last four years. She has absolutely flourished in Brooklands, to such an extent that we were
able to celebrate her 100th Birthday yesterday! In anticipation of this milestone, the team had arranged for all the Brooklands community to have a little party to celebrate. We were all together, our families and friends, residents, staff, and even members of staff who were not working that day but had come in to give Mum their Birthday wishes. The amount of preparation and planning that went into this from the already very busy staff was extraordinary. All the Brooklands team is incredible but special thanks to the lady with the 'bunting'. My brother and I sincerely thank you all for giving Mum and her family such a special day!
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Review from Karan D (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff, kind, thoughtful, helpful and the food looks good and plentiful.
The garden area is lovely and relaxing.
Really could do with some shade!
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Review from Zoe L (Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I am receiving is outstanding and nothing is too much trouble.
The food is good but could be warmer.
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Review from W D (Daughter of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was one of the hardest decisions myself and my sister have ever had to make and never thought we would see the day we would have to do it. However following a hospital discharge in April 2024 it became apparent that Mum could no longer care for herself and that it was unsafe for her to be at home
even though she had carers in four times a day.
As soon as we arrived everyone made us feel so welcome. Everything was explained to us and all our questions were quickly answered in a professional manner. I don't know what I was expecting from a care home but this was a very pleasant surprise. It is so clean, lovely atmosphere and all the residents look so content. Fast forward seven weeks and after a shaky start, Mum has settled in and enjoying herself. She still thinks she will go home one day but the team quickly change the subject and distract her. I would like to thank you all from the bottom of my heart for caring for my mum, I couldn't ask for better.
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Review from Jean H (Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have constantly appreciated the nurse's dedication and the kindness they show to us all.
I am seriously applauding their care.
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Review from Laurence W (Son of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the first day my Dad was admitted to the home we have been very impressed with all the staff in the home and they have made us (including my Dad) very welcome and they are helpful and professional. They also put a lot of effort into the activities for the residents.
Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home

Thank you for your review and kind words. Providing the very best care is important to us and we would welcome your direct feedback to help us move the four out of five scores you have given to five out of five. We want to be a five-out-of-five care home! Please talk to me or my team when you visit and we will be happy to hear your thoughts. You mentioned we put a lot of effort into activities, so hope you can change this mark to a five out of five at some point. Thanks.

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Review from Andy B (Son of Resident) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has now settled at The Alexandra Nursing Home, initially, he was in the Brambles Unit, but following a care review, he has moved to the Brooklands Unit. Since his move last year, he is much happier in his surroundings with a lovely bright en suite room. He does not wish to engage with other residents
and activities as he is a private person who is happy in his own room and enjoys being taken outside into the garden.
I cannot praise the staff highly enough in Brooklands, the manager and his team are attentive and my dad gets on extremely well with all the caring staff and is well-liked and respected by them. As a very doting son who cares very much for my dad, it is very encouraging and stress-free knowing that he is being cared for and his needs and requirements are seen to.
Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home

We loved reading your review because your lovely words picked up on many elements of our company ethos. We are proud that you have entrusted the care of your father to the Alexandra team. The team at our Brooklands Unit are brilliant, and it is their pleasure to take away stress and put your mind at ease - knowing your dad is in the safe hands of a team that is passionate about the kind of care they deliver. Once again, thanks for the review.

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Review from Kathryn D (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the Brooklands unit since November 23. Since her admission, I have noticed such an improvement in my mum's wellbeing and happiness and know that the staff have made her feel safe, supported and included in activities. The staff have also provided support to me through regular communication
via email, phone calls and face-to-face. I also love seeing all of the posts on the online page which show a wide range of activities that she is a part of.
I could not thank the home enough and highly recommend it.
Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home

This is a lovely review that we want to thank you for. It is important for my wonderful care team to know how appreciated they are by friends and family of residents. Kindness is at the very heart of our values. Backed up by rigorous in-house training, we take great pride in delivering what we believe to be the best care service in Poulton! and surrounding areas. We are so happy that your mum is thriving under our care. Once again, thank you for taking the time to review the Alexandra.

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Review from L M (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident at the Brooklands unit. She has mixed dementia and macular degeneration.
The staff at Brooklands are caring and extremely sympathetic with my mum's needs. I am happy with the care that she receives. I am kept up to date with any change in her medication, behaviour and well-being.
I feel it is resident-focused, trying hard to keep her independent with her feeding.
Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home

Thank you very much for your insightful review. As you may be aware, our staff training is comprehensive and carried out by a superb in-house training team. This means that lovely care our team is well equipped to deal with conditions such as those your mum has. That means the team can deliver suitable care that is tailored to each individual, such as your mum. We are passionate about the high levels of quality care we deliver. Once again, thanks for these kind words.

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Review from Sonya F (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident of Brooklands Unit and has not been at the home for too long, just since October last year. Mum suffers from Lewy Body Dementia, and this has been challenging for us as a family as well as for her to come to terms with. One gentleman and all his staff on the Brooklands unit have
been so patient and understanding with us and Mum, to ensure that Mum has settled in her new home, and we are so happy that the care she needs and receives is met, with kindness and compassion. I cannot fault the whole team at Alexandra; thank you for looking after our mum, we know that she appreciates this herself and would also want to thank you all in her own way if she could.
Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home

We were delighted to receive your review because it is from the heart. It's gratifying for the team to know that their compassion and care are so well appreciated. Your mum has settled very well into the home and it is lovely to have her here. Once again, thank you.

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Review from Mags C (Wife of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at the Alexandra Care Home with Nursing for almost two years. He suffers from Lewy Body Dementia. He is in the Brambles Unit. In all that time I have never seen anything untoward. Every member of the staff is absolutely amazing. Caring for anyone with Dementia is extremely
challenging. The nursing staff, the caring staff, the cooks and the cleaners work under tremendous pressure. Never once have I seen anything but kindness, caring and compassion from all the team. Thank you for the tremendous work you all do.
Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home

Thank you for taking the time to comment, Mags. There has been a massive amount of hard work going into the Brambles Unit over the last few months. The team we have in place is fantastic and they do read these comments. We are privileged and humbled to look after the residents in Brambles. Thanks again!

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Review from John L (Husband of Resident) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my wife was moved from the Brooklands unit to the Brambles Unit at the Alexandra Nursing Home I have noticed a marked change in the unit for the better from when she started to the present time, staff appear more relaxed, the unit appears to be more happier place. The staff are courteous and friendly
to me and those who visit my wife.
Reply from Norman Kampiyawo, Registered Manager at Alexandra Nursing Home

Thank you for your kind words. The Brambles unit manager asked me if I'd pass on my thanks for your comments on here. It means a lot to her and the team.

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Review from Lesley B (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the home is good, although some staff responsiveness could be better. Weekend reception is excellent, however when visiting in the evening it was difficult to get the front door answered. This has improved in recent weeks. The activities coordinator is excellent and makes the home enjoyable
to live there for the residents. He makes the real difference.
Reply from Kelly Farrington, Group Marketing Manager at Alexandra Nursing Home

Thanks for your review. We are pleased that you feel the home experience is good, overall. Rest assured we take all comments very seriously and will look into where you feel we fell short. In terms of security, we have put a lot of focus into this area over the last few months, so would like to hear directly back in relation to any specific concerns. If you email kellyfarrington@bayswoodcare.co.uk, I will feed back specific issues to my relevant colleagues. Again, thank you for taking the time to place a review.

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Review from Wendy P (Wife of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband was admitted I have found all staff to be courteous, helpful and friendly towards myself and my family. They always make me feel very welcome/
I visit at various times during the day and staff always have a smile and a greeting.
No problems whatsoever.
Reply from Kelly farrington, Group Marketing Manager at Alexandra Nursing Home

Thank you, Wendy. The team at the Alexandra has been on a great journey over the last two years, under the expert leadership of the Registered Manager. The Alexandra's mission is to deliver exceptional; person-centred care and we are so pleased you are noticing that in action. The team has come on leaps and bounds and is probably one of the best group of carers and nurses in the north west. Again, thank you for your kind words.

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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Alexandra Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.710 for Alexandra Nursing Home is calculated as follows: ( (174 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 231 Ratings = 4.71
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.855 Points relating to the number of positive Reviews for Alexandra Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4. 20 Positive Reviews ÷ 23.4 = 0.855
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Alexandra Nursing Home

What types of Care is Alexandra Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexandra Nursing Home have?

There are 117 Single Rooms.

What are the Facilities & Services at Alexandra Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexandra Nursing Home to the centre of Poulton-le-Fylde?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra Nursing Home to verify any information. View our terms and conditions. Alexandra Nursing Home has an Basic Service - more info.