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These prices are only a guideline, please contact Alexandra Nursing Home to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
The home operates an open visiting policy welcoming personal visitors at any time
The home has a protected mealtime policy for visiting professionals
The home has a large car park to accommodate visitors
Alexandra Nursing Home has a Review Score of 9.6 (9.565) out of 10, based on 20 reviews in the last 2 years.
Over all time Alexandra Nursing Home has 36 reviews.
4.0 out of 5
Thank you for your kind words and acknowledgement of the reality of caring for wonderful people who, through no fault of their own, can find themselves frightened and bewildered by dementia. It is testimony to the dedication of our carers that we are able to deliver a good quality of life for our residents on our specialised units - despite the sometimes challenging limitations and understandable confusion some residents face. Reading reviews like this gives our team a real boost. Once again, thank you so much for taking the time to express the above.
5.0 out of 5
Thank you very much for your positive comments. It means a lot to our team to hear such lovely feedback.
5.0 out of 5
Your review really resonated with us, because your story is very honest and placing loved ones into the care of others, albeit professional carers, is not an easy decision. Thank you for your kind words about the help you and your family are receiving in adjusting to this new phase in your lives. If it helps, we have a very moving and honest interview about what it means giving a loved one over to a care home in an article on our website. It is well worth a read and, we hope, will show you that you are not alone in your thoughts and situation.
5.0 out of 5
Thank you for your very kind and heartfelt review. The Brooklands Unit is led by our extremely experienced Unit Manager who has been with us for 20 years and leads from the front. The warm and welcoming culture in the home is integral to our philosophy - namely, that we are visitors in our residents' homes - and not visa-versa. We hope your dad has a long and happy stay with us.
4.0 out of 5
Thank you for taking the time to write a review. Yes, please be assured that your mum is in safe hands. Music is a huge part of life in the Alexandra Care Home with Nursing and its units. We welcome the fact you have picked up on that fact.
1.0 out of 5
We are extremely sorry about the situation your dad finds himself in and we are aware how difficult it is to come to terms with his mental and physical incapacity.
On arrival we had to deal with extreme behavioural problems by your father and issue safeguarding measures to protect others. We applied for and gained funding for 24/7 care – in other words, due to our efforts, he had a carer sat by his side at all times.
A series of therapeutic care and activities took place daily but, as you know and describe in your review – “Dad seemed to be drowsy and sleepy most of the time and it was difficult to interact with him” – he did not have the capacity to engage in the type of activities most people might imagine, such as exercise, or arts and crafts.
We are genuinely very sorry that you feel the experience did not meet your expectations but believe your review does not accurately reflect the indepth and expert care he received from highly experienced mental health professionals.
5.0 out of 5
Thank you for your kind words and it was lovely to meet you and know your father-in-law. From the warm and interesting fabric of the building, through to the friendliness and care of the staff, we strive to create that 'homely' welcoming feel you talk about. You are right, it is like a family here, and we are so pleased your father-in-law and family felt part of that - even if it was for a short while. We are sorry for your loss and wish you and your family all the best.
5.0 out of 5
Thanks for this strongly positive review. We do pride ourselves on our customer-centric approach to care and it is great to see your appreciation of our staff and activities. We are always looking to improve so are keen to gain more insight from you about the food and drink rating. All our food is prepared on-site and made from fresh ingredients by our experienced chefs. We usually gain five stars for our food. Please let us know where you feel we are falling short and we will look to address any concerns. Again, thanks for your positive review and see you again at the Alexandra soon.
4.0 out of 5
4.0 out of 5
4.0 out of 5
4.0 out of 5
The home was clean and didn't smell like I think some homes can. Security on the door was goo,d but access for visitors could have been improved with a reception desk.
1.0 out of 5
5.0 out of 5
4.0 out of 5
Thank you for your positive comments. We now have an upgraded wifi system and we will be more than happy to share the log in details should you wish to have access
4.0 out of 5
The Review Score of 9.6 (9.565) out of 10 for Alexandra Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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