New Thursby Nursing Home

My Godmother has been in the New Thursby Nursing Home for two years now. I have LPA and am the primary contact as her only daughter lives in the USA. I have never had any reason to complain about anything at the home. The staff are all friendly and attentive. Cleanliness and general decor are excellent. Ongoing medical care is first-rate given issues with short-term memory loss. I can't comment on the food but my Godmother has gained weight and has a much improved complexion.

I would like to thank the acting manager and all his team for all of the exceptional care, nursing, kindness and attention given to my late aunt and myself. I would have no hesitation in recommending the New Thursby Nursing Home.

I have found the care and attention of my father-in-law to be outstanding. In difficult circumstances, I felt reassured that he would be taken care of very well in a welcoming environment and very friendly and informed staff. Communication is excellent and I feel that all of my family have been welcomed when visiting.

My mother has been in the New Thursby Care Home now a few weeks. It's a difficult decision and transition for any family but the home has been nothing but caring and considerate to help this journey. Mum is very well looked after and the staff are really helpful and attentive to my mum's needs. The manager of the home has been very understanding and shows great empathy with my mum, thank you. The lady who does the craft activities encourages my mum to get involved, and I feel comforted that she is being encouraged. Every time I call the staff are friendly (I am not local) and they let me know how Mum is getting on and raise any concerns. It's a difficult time for the family and this has helped knowing that mum is in safe hands.

The New Thursby is bright, clean, warm and welcoming. My mother-in-law has been in approx 4 weeks and I can’t fault the care she has received from the staff. The manager and all staff are friendly approachable and answer any questions you have and take the time to get to know the residents as well as their family. They keep the family up to date with any developments as they happen. They encourage my mother-in-law to socialise with other residents and activities and treat her with compassion during her irritability and emotional episodes. They have helped the transition from home to a nursing home easier for the family to deal with during a distressing time knowing she has all her needs met in a safe and secure environment.

It is my mother's second week in the care home, she has settled in well I believe, her carers are patient with her as she is elderly and confused. She enjoys the choice of food and finds it tasty and filling. Overall she is happy, warm and comfortable. I have had several conversations with both management and staff and am satisfied that they have my mother's care and support as a priority. Her room is clean and brightly decorated. She appears to be treated with dignity. I am very satisfied with this care home.

My Mum moved here following a time in hospital; she is still unwell but has settled into her new home. She was made to feel very welcome - as I was. All of the management, care, nursing, catering, domestic and maintenance staff are very friendly, hard-working and efficient. They keep me very well informed about her progress. Her room, whilst small, is comfortable and very clean; it is pleasantly decorated and I have been able to add a small number of her personal belongings. Great care is taken to assess and monitor her general health, existing conditions, weight etc. When she was thought to be unwell after arrival her GP was immediately consulted and medication obtained. The staff also encourage her to feel better by helping her get out of bed, dressed and to the very pleasant lounge and dining room; she was very pleased to have a hairdressing appointment which made her feel a lot better about her appearance. I am very satisfied that Mum is both safe and secure there.

Thank you for your care.

Highly recommended!

I cannot praise this service enough and feel confident that my mum is living in the right home.

My late wife was at the New Thursby for about two years at the end of her life. She suffered from multiple sclerosis and finally became totally paralysed and subject to intermittent medical crisis, generally resulted in a period in hospital. She needed constant attention and help with nearly all aspects of her life. I was glad for the opportunity to be with her for many hours every day. I was made welcome at all times and if ever I was not there, the staff would ring me if she had a relapse so that I could be with her. The staff were always helpful, caring and supportive. Despite the enormous pressure they were under they were always there when they were needed. This includes not only nurses and carers but also the kitchen and house staff and of course the senior staff. Whenever I left, I felt that I was leaving her in safe hands. I have many happy memories and will visit as soon as I can control my emotions at her death. My thanks to you all.

When my Nan came to the Thursby from another home she was very poorly, dehydrated and malnourished and had a prognosis of a few weeks. Thanks to excellent food and dedicated care she soon put on weight, gained an appetite and amazed everybody in joining in the marvellous entertainment.

My Nan loved all the staff and it was replicated. My father visited daily and was made welcome, offered refreshments, staff from House Keeping and the care side would pop in for a natter.

I went at different parts of the day/ evening and it was the same. I also took the dog. As my Nan deteriorated her needs changed. They were accommodated for in a change of room so she could access the outside to sit by the beautiful flower baskets and hear the birds sing again. During her last few hours, they were marvellous with us offering comfort, support and just being there. I cannot thank any of them enough for everything they have done. The dignity and love they showed my Nan in the 6 months of her end of life care.