Springfield Care Home

staff are very nice & mum seems to like them. staff under pressure, not always enough to look after residents. hearing aids & glasses go missing, or get broken & mum has been waiting for weeks for replacement. meal times, particularly lunch, is ridiculous for the amount of food wasted. smaller plates & portions would save lots of money. mum is on a soft diet but given a normal lunch, just chopped up. hygiene has been a problem, but improving.

As relatives of the residents we are encouraged to make suggestions and partake in events.

People will make their own conclusions what the problem is, but we felt it a duty to alert customers and future customers.

A caring home, not just a care home . A marvellous team, wonderful people. We would highly recommend.

Family of Mrs A

Overall care is reasonable. But there are several improvements that ought to be made. Every employee should wear a name badge. The lower floor carpets are not clean - they need replacing. There is not always sufficient staff to answer resident's needs - for example, getting to the toilet. The new system of access/exit using a bell ring is not efficient and is certainly not fair on over-worked staff. There are many small improvement that should be made. For example, the lids are not replaced on commodes after use. There is not sufficient care in keeping rooms tidy - some clothes are just shoved into places and not carefully hung on hangers. The telephone system needs one small improvement - when calling from a car phone, it is not possible to "press button 1" etc using a key pad. The phone therefore should default to one person/office. Springfield could be excellent with more attention to small matters of concern.

Home is managed well and patients and family are kept up to date of any changes.

The home always appears to be short staffed. Resident's room is not particularly clean with commode often not emptied stained and smelly. When meals are delivered the "carer" often leaves resident to move her table so she can eat. Bids aren't always supplied. Clothes are left strewn on chair or bed, unfolded, creased and untidy. Drinks are often luke warm and hardly ever how the resident likes. My wife (resident) has had district nurse visits without ONE word being reported to me despite the fact I have lasting power of attorney. Its unacceptable.

My mother in law was fortunate to be accepted into Springfield Care Home and I will be eternally grateful for their kindness, compassion and understanding. Every one of the staff have been amazing. There is so much going on activity wise too.My mother in law enjoys knitting and crocheting, and I approached the Manager to see if they might take her to the local library to a class, and they agreed. Which is just fantastic as my mother in law enjoys it so much. They are 100% in favour of anything that stimulates and helps. A massive thanks to the whole team. Your kindness is very much appreciated.

Overall it's a very friendly and welcoming home.

I have found the home to be a safe caring place for my Mum. Staff treat her with respect and dignity. The home is spotless and clean. She is included in activities she enjoys dancing. The food is really good, Mum loves her meals. I feel settled and very happy Mum is in such good hands.

My mum has had to come into the care home as her dementia was getting worse and she was no longer safe living at home alone. I am very happy with Springfield mum seems to be settling in nicely, the staff have worked hard settling Mum in and making her feel safe in her new environment. All the staff and management are lovely and very approachable.

As a family we are very happy with Springfield and the love and care that Mum has had during her time there.

My mother could not be any happier. She feels safe and well cared for. The care team are brilliant. She is taken out and activities and entertainment are available for her. I would recommend the home to anyone.

Springfield Care Home was the perfect choice for my mum. From day one the staff have been very professional and reacted to any needs quickly. The activity lead encourages every resident to participate in activities including morning outings to the library and church activities. The food at the Springfield Care Home is very good with a choice for each meal.

Care staff are all attentive and look after the residents to the best of their ability but to us as relatives, the home seems short-staffed. Communication from management to relatives is lacking, for example, we as relatives have to ask instead of being kept informed after doctor visits etc.

Since moving here, my mum's whole personality and well-being have improved, and we are very happy and satisfied with our choice.

My dad had two weeks respite in this home. Staff were lovely, a very relaxed atmosphere. I was able to visit my dad whenever I could. The gardens were beautiful, Dad was able to sit outside and enjoy the fresh air and sunshine. He said he'd enjoyed his stay, all the staff were great and would have stayed again.

As a family, we visited lots of homes before deciding on Springfield Care Home. Since Mum has been here - 4 months, she has improved immensely from the daily stimulation of company, activities and the care she has received. The staff and management are friendly, caring, approachable and have a generally welcoming, caring and friendly approach to both residents and their families. This is definitely the right place for our loved one.

Even though Dad was only there for three weeks, the staff made him, Mum and the family very comfortable. Could not have asked for them to do anything more - they were great.