






Swansea Terrace is located close to Preston city centre and provides support for people who require residential or nursing care.
There are two large communal rooms, communal bathrooms and en-suite washing facilities.
Care Provided by Swansea Terrace
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Television point in own room
Funding & Fees
Weekly Charges per Person
Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.
The price(s) shown are provided by the care home. Contact Swansea Terrace for full pricing details and T&Cs.
Contact Swansea Terrace to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- We Care Group
- Private Owned
Person in charge
- Rachael Harrison (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2012
Room Information
- Single Rooms (42)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (42)
Swansea Terrace Reviews (38)
Swansea Terrace has a Review Score of 9.7 (9.701) out of 10, based on 19 reviews in the last 2 years.
Over all time Swansea Terrace has 38 reviews.
All the team are kind, caring & professional, willing to help and the team treat residents as individuals and with respect. Thank you so much.
Thank you for your kind words. We are committed to treating our residents with kindness, care and respect, and we will share your feedback with our team. Your support reinforces our dedication to providing person-centred care and building trust within our community.
My mum was a resident at Swansea Terrace and the management and nursing staff could not have done more for her. They treated her with care and dignity. They really looked after her and their communication with myself and my sister was second to none. They only had her best interests at heart in everything they did and I would not hesitate to recommend this nursing home for a loved one.
Thank you for sharing your experience. We are pleased to hear that our management and nursing staff treated your mum with care and dignity while providing excellent communication. Your kind words will be shared with the team as we continue to prioritise comfort, respect and quality support for our residents.
I viewed a few care homes before I went to Swansea Terrace. As soon as I walked in and was greeted by one of the carers to show me around, I knew that this was a special home. It was so light and everyone was so friendly. The manager came to meet us and show us to my husband's room, and was so kind and reassuring and made us feel very welcome. All the team at Swansea Terrace go above and beyond to take care of everyone and always with a smile and a kind word. This goes a long way to helping my husband settle in. I can't praise them high enough for their hard work and commitment.
Thank you for letting us know how we are doing at Swansea Terrace. We appreciate your honest feedback and the team will be thrilled to hear your kind words of recognition. We are glad your husband is settling in well and you are happy with his care. Please let us know if there is anything else we can do for you and your family. Thanks
My partner was very happy in the home, he enjoyed the food and was well cared for. There were lots of activities for him to get involved with. Staff were very caring & friendly. The home was very clean. Everyone went above and beyond for him.
Thank you very much for your 5* review and your very kind comments about both the home and the team. Everyone works so hard to ensure that residents are safe well and happy, it is great to know that this effort is noted. Kind regards
I live 300 miles away from Swansea Terrace were my dad is, and I don't get to see him as much as I'd like. I saw him 3 days running recently and was hugely impressed by the staff who care for him and the other residents. They were all so friendly and approachable and couldn't do enough for me. When I asked for a few items, food, water, a mug, etc., there were no questions, and the response was immediate. Everyone I encountered was polite and professional, and I felt some comfort in saying goodbye to my dad.
Thank you for taking the time to leave us a review of Swansea Terrace. We are so delighted to hear that you are content with the care and support your Dad is receiving. We know how difficult it is to place a loved one in care, especially when you cant regularly visit. Our team will be thrilled to hear your warm words of recognition. Thank you again for your review and have a wonderful day.
Since my mum has moved to Swansea Terrace I have seen a great improvement in her health, both physically and mentally. The staff are always trying to get my mother engaged in the activities, and I can see the difference in her. All the staff are great with mum, and I can see how much more happier and alert she is now. The only issue, which is a small one, is the guard rail on mum's bed. It does tend to drop down. Everything else is excellent.
Good Afternoon, and thank you for taking the time to review Swansea Terrace so highly. We are thrilled you have seen such an improvement in your mum since she has been with us and glad that she is settled in well here. Our team will be delighted to hear your kind words and heartfelt recommendation...
Mum has been in Swansea Terrace from April 2025. I like that they get mum out of bed in day, staff friendly, I think mum's room could do with decorating bed upgrading has bed guards broken and at 1000 per week. Mum eats well menu ie food is good for mum as she has stage 4 food.
Thank you for your review and ratings. The Home Manager is aware of your comments and will come to speak to you on you next visit to discuss the points you raise, as she wishes to resolve them to your satisfaction. Its good to know that you are able to give positive feedback on both the team and the menu, which is appreciated. Kind regards
1.The nurses and carers friendly and always visible and attentive to all the residents when I visited.
2. The Manager spoke to me on my second visit to tell me my father had slept well on his first night which was reassuring.
3. Father was encouraged to take part in daily actives daily by activity coordinator and not left in his room throughout his stay.
4. Family able to visit at anytime and pets welcome.
5. All areas were clean and tidy.
6. Witnessed staff giving pressure relief in the sitting room which was good to see.
7.Visited at mealtimes on several occasions which my father enjoyed . Food was appetising and freshly made. Mid afternoon soft fruits providedwith tea and coffee which dad enjoyed.
I'm a retired nurse and was very happy with the care my father received and would use the services again.
Thank you very much for your review and ratings. The details you give are so helpful for other families, to help them understand why you have rated the home so highly. The team work so hard to ensure that all residents are safe, well and happy, whether they have their home with us, or are staying...
In the past few weeks, my mum's health hasn't been great. Swansea Terrace has been brilliant in their communication and involving us in decisions and guidance related to Mum. They have been very supportive, honest and knowledgeable and I am forever grateful for the care they provided. The nurses are excellent, very professional and caring.
We are so sorry to hear that your mums health hasn't been the best of late. The comfort, safety and well being of our residents is our utmost priority. Thank you for taking the time to review Swansea Terrace. We appreciate your honest feedback and are thrilled you are happy with the team and the care they provide. Have a wonderful day.
Always feel welcome when I visit Mum. The staff are all lovely and caring. I feel that Mum is looked after well and that brings me comfort to know that she is well looked after. She's happy here and that's all that matters. Thank you!
Thank you very much for your wonderful comments and ratings! So glad to know your Mum is happy, that makes us happy too! Kind regards
At first,due to her anxiety she found it difficult to settle and fit in with the other residents and viewed her situation as a negative,but with the care,support and encouragement of the lovely manager and her team she is coming along nicely.
Nothing is to much trouble for the carers,who treat Mum with dignity and respect.
Her room is clean and comfortable and her laundry is done regularly.
The food is very good and she eats well and has actually put on some healthy weight.
Tea and coffee is available at all times and we as visitors are always greeted pleasantly and with a smile.
I am constantly updated on my Mum's care and medication too.
Overall,I am delighted with my Mum's care and I would highly recommend Swansea Terrace as a safe and caring home.
Thank you very much for your wonderful review of Swansea Terrace, it will do much to encourage those searching for care, on behalf of a loved one, to take a closer look at the home. Thank you also for your recommendation, it is very much appreciated. Kind regards
The staff and management are amazing. The care my mum has been given is first class. Mum came here at the beginning of the year, she is very settled, nothing is too much trouble, they are very attentive to my mum's needs. All the residents are very happy and content.
What a wonderful review, what wonderful comments. Thank you, the team will be over the moon with your comments. Kind regards
She was encouraged to sit downstairs and interact with the other ladies which was so important to her mental health. There were lots of activities and visitors came to the home providing entertainment. The meals were served at specific times and the food was very good. Drinks and snacks were served mid morning and afternoon and she could have a drink/snack anytime she needed one.
Everyone that worked at the home did everything to provide the best care and I was never worried about how she was being looked after. This is the first experience with a relative being in a care home and I was nervous about what to expect. I am very happy to confirm that my overall experience of Swansea Terrace has been a very positive one and I would recommend them to anyone.
Thank you so much for the wonderful review of Swansea Terrace. We are overwhelmed by the kind and loving words of recognition for our team, they will be delighted to hear such amazing feedback. We aim to provide a safe, caring and supportive environment for our residents and their loved ones and...
I would definitely recommend Swansea Terrace Care Home. My mum has been there since August and she is doing great. With the help of the team at Swansea, she has been encouraged to socialise and I'm happy to say that she is doing so much better. I live out of the country and each time I call Swansea, the staff are very polite and always provide me with an update on my mum. I'd like to thank the manager for her support and also give a huge shout-out to the activity coordinator. She has kindly arranged for me to talk to my mum on a weekly basis using a particular messaging service. This has meant the world to me as I get to actually see my mum and speak with her. I'm so happy my mum is there. Thank you to everyone!
Thank you for taking the time to review Swansea Terrace so highly. We are thrilled you are happy with the high standard of care we aim to provide our residents and it warms our hearts to hear such good feedback from a loved one. We are delighted your mum is enjoying her time with us here and we are...
My sister has been in Swansea Terrace for a short time while she recovered from hospital. While she has been there I've found the staff very helpful, my sister may be a handful in her way but the staff have gone out of their way to keep me updated on any matters they have to deal with.
Hi John, Thank you for taking the time to review Swansea Terrace so highly. We appreciate your feedback and are thrilled to hear your sister is receiving the high standard of care she deserves. Have a lovely day and thank you again for your review.
Swansea Terrace is the best, very good. Staff 24/7.
Thank you for taking the time to review Swansea Terrace so highly. We are thrilled you are happy with our service and hope to see you again soon.
Very satisfied with Swansea Terrace.
Thank you for reviewing Swansea Terrace so highly. We appreciate you taking the time to let us know how we are doing and really are grateful for your feedback. Have a lovely day.
The home has changed immensely since my mum moved in and new management took over. The staff are caring, communication has improved and I feel happy that my mum's needs are being met. The activities coordinator finds simple activities that keep the residents happy and moving as best they can and there is now a lovely camaraderie developing among the residents. Great to see!
Hello Angela, thank you for taking the time to review Swansea Terrace so highly. We appreciate your feedback and are thrilled you are pleased with the changes being made. Have a lovely day and thank you once again for the lovely words.
I have found the 6 weeks my wife has been in Swansea Terrace. My worries and stress levels for my wife, first moved in because of falling out of bed. After talks with the manager, they fitted the safety sides to the bed and I was pleased with the manager's response to my request and the rest of the requirements she has sorted out for me.
Thank you for the lovely review of Swansea Terrace. We are thrilled you are pleased with our high level of service. I will relay your words to the team. Have a lovely day.
Mum is happy here. Staffing levels are very good and staff are helpful and considerate. Activities are provided that are varied, enjoyable and inclusive. Meals are good, with a selection of options to choose from.
Thank you for taking the time to review Swansea Terrace so highly. We appreciate your feedback. Have a wonderful day.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 March 2024Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Swansea Terrace.
There are no upcoming events for Swansea Terrace.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Swansea Terrace.
Accreditations
There are no accreditations posted yet for Swansea Terrace.
Meet the Team (1)

Rachael is the Home Manager at Swansea Terrace with several years of care experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents. Rachael is very experienced in care home management and is committed to providing a high–quality service.
She is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our residents' care or any problems they may be experiencing. Rachael is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression.
Frequently Asked Questions about Swansea Terrace
What types of Care is Swansea Terrace registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Swansea Terrace have?
There are 42 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Swansea Terrace?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Television point in own room are some of the Facilities & Services.
How far is Swansea Terrace to the centre of Preston?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swansea Terrace to verify any information. View our terms and conditions. Swansea Terrace has an Enhanced Service -more info.