Swansea Terrace

All the team are kind, caring & professional, willing to help and the team treat residents as individuals and with respect. Thank you so much.

My mum was a resident at Swansea Terrace and the management and nursing staff could not have done more for her. They treated her with care and dignity. They really looked after her and their communication with myself and my sister was second to none. They only had her best interests at heart in everything they did and I would not hesitate to recommend this nursing home for a loved one.

I viewed a few care homes before I went to Swansea Terrace. As soon as I walked in and was greeted by one of the carers to show me around, I knew that this was a special home. It was so light and everyone was so friendly. The manager came to meet us and show us to my husband's room, and was so kind and reassuring and made us feel very welcome. All the team at Swansea Terrace go above and beyond to take care of everyone and always with a smile and a kind word. This goes a long way to helping my husband settle in. I can't praise them high enough for their hard work and commitment.

My partner was very happy in the home, he enjoyed the food and was well cared for. There were lots of activities for him to get involved with. Staff were very caring & friendly. The home was very clean. Everyone went above and beyond for him.

I live 300 miles away from Swansea Terrace were my dad is, and I don't get to see him as much as I'd like. I saw him 3 days running recently and was hugely impressed by the staff who care for him and the other residents. They were all so friendly and approachable and couldn't do enough for me. When I asked for a few items, food, water, a mug, etc., there were no questions, and the response was immediate. Everyone I encountered was polite and professional, and I felt some comfort in saying goodbye to my dad.

Since my mum has moved to Swansea Terrace I have seen a great improvement in her health, both physically and mentally. The staff are always trying to get my mother engaged in the activities, and I can see the difference in her. All the staff are great with mum, and I can see how much more happier and alert she is now. The only issue, which is a small one, is the guard rail on mum's bed. It does tend to drop down. Everything else is excellent.

Mum has been in Swansea Terrace from April 2025. I like that they get mum out of bed in day, staff friendly, I think mum's room could do with decorating bed upgrading has bed guards broken and at 1000 per week. Mum eats well menu ie food is good for mum as she has stage 4 food.

I'm a retired nurse and was very happy with the care my father received and would use the services again.

In the past few weeks, my mum's health hasn't been great. Swansea Terrace has been brilliant in their communication and involving us in decisions and guidance related to Mum. They have been very supportive, honest and knowledgeable and I am forever grateful for the care they provided. The nurses are excellent, very professional and caring.

Always feel welcome when I visit Mum. The staff are all lovely and caring. I feel that Mum is looked after well and that brings me comfort to know that she is well looked after. She's happy here and that's all that matters. Thank you!

Overall,I am delighted with my Mum's care and I would highly recommend Swansea Terrace as a safe and caring home.

The staff and management are amazing. The care my mum has been given is first class. Mum came here at the beginning of the year, she is very settled, nothing is too much trouble, they are very attentive to my mum's needs. All the residents are very happy and content.

Everyone that worked at the home did everything to provide the best care and I was never worried about how she was being looked after. This is the first experience with a relative being in a care home and I was nervous about what to expect. I am very happy to confirm that my overall experience of Swansea Terrace has been a very positive one and I would recommend them to anyone.

I would definitely recommend Swansea Terrace Care Home. My mum has been there since August and she is doing great. With the help of the team at Swansea, she has been encouraged to socialise and I'm happy to say that she is doing so much better. I live out of the country and each time I call Swansea, the staff are very polite and always provide me with an update on my mum. I'd like to thank the manager for her support and also give a huge shout-out to the activity coordinator. She has kindly arranged for me to talk to my mum on a weekly basis using a particular messaging service. This has meant the world to me as I get to actually see my mum and speak with her. I'm so happy my mum is there. Thank you to everyone!

My sister has been in Swansea Terrace for a short time while she recovered from hospital. While she has been there I've found the staff very helpful, my sister may be a handful in her way but the staff have gone out of their way to keep me updated on any matters they have to deal with.

Swansea Terrace is the best, very good. Staff 24/7.

Very satisfied with Swansea Terrace.

The home has changed immensely since my mum moved in and new management took over. The staff are caring, communication has improved and I feel happy that my mum's needs are being met. The activities coordinator finds simple activities that keep the residents happy and moving as best they can and there is now a lovely camaraderie developing among the residents. Great to see!

I have found the 6 weeks my wife has been in Swansea Terrace. My worries and stress levels for my wife, first moved in because of falling out of bed. After talks with the manager, they fitted the safety sides to the bed and I was pleased with the manager's response to my request and the rest of the requirements she has sorted out for me.

Mum is happy here. Staffing levels are very good and staff are helpful and considerate. Activities are provided that are varied, enjoyable and inclusive. Meals are good, with a selection of options to choose from.