Swansea Terrace

108/114 Watery Lane, Ashton-on-Ribble, Preston PR2 1AT
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9.7 31 Reviews
  • Swansea Terrace, Preston
Swansea Terrace is located close to Preston city centre and provides support for people who require residential or nursing care.

There are two large communal rooms, communal bathrooms and en-suite washing facilities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Television point in own room

Funding & Fees

Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachael Harrison (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (42)

Swansea Terrace Reviews (31)

9.7

Swansea Terrace has a Review Score of 9.7 (9.657) out of 10, based on 18 reviews in the last 2 years.
Over all time Swansea Terrace has 31 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Swansea Terrace
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Total of 31, showing 1-20
Review from Karen G (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would highly recommend Swansea terrace for Respite care. Father in for 3 weeks in May 2025 while my mother had radiotherapy at Rosemere cancer centre.
1.The nurses and carers friendly and always visible and attentive to all the residents when I visited.
2. The Manager spoke to me on my second
visit to tell me my father had slept well on his first night which was reassuring.
3. Father was encouraged to take part in daily actives daily by activity coordinator and not left in his room throughout his stay.
4. Family able to visit at anytime and pets welcome.
5. All areas were clean and tidy.
6. Witnessed staff giving pressure relief in the sitting room which was good to see.
7.Visited at mealtimes on several occasions which my father enjoyed . Food was appetising and freshly made. Mid afternoon soft fruits providedwith tea and coffee which dad enjoyed.
I'm a retired nurse and was very happy with the care my father received and would use the services again.
Reply from Alison Foreman, Commercial Director at Swansea Terrace

Thank you very much for your review and ratings. The details you give are so helpful for other families, to help them understand why you have rated the home so highly. The team work so hard to ensure that all residents are safe, well and happy, whether they have their home with us, or are staying as a guest. We look forward to welcoming your father back to Swansea Terrace again, when needed. Kind regards

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Review from H S (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the past few weeks, my mum's health hasn't been great. Swansea Terrace has been brilliant in their communication and involving us in decisions and guidance related to Mum. They have been very supportive, honest and knowledgeable and I am forever grateful for the care they provided. The nurses are
excellent, very professional and caring.
Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

We are so sorry to hear that your mums health hasn't been the best of late. The comfort, safety and well being of our residents is our utmost priority. Thank you for taking the time to review Swansea Terrace. We appreciate your honest feedback and are thrilled you are happy with the team and the care they provide. Have a wonderful day.

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Review from K M (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always feel welcome when I visit Mum. The staff are all lovely and caring. I feel that Mum is looked after well and that brings me comfort to know that she is well looked after. She's happy here and that's all that matters. Thank you!
Reply from Alison Foreman, Commercial Director at Swansea Terrace

Thank you very much for your wonderful comments and ratings! So glad to know your Mum is happy, that makes us happy too! Kind regards

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Review from Gary R (Son of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a resident at Swansea Terrace since November 2024.
At first,due to her anxiety she found it difficult to settle and fit in with the other residents and viewed her situation as a negative,but with the care,support and encouragement of the lovely manager and her team she is coming
along nicely.
Nothing is to much trouble for the carers,who treat Mum with dignity and respect.
Her room is clean and comfortable and her laundry is done regularly.
The food is very good and she eats well and has actually put on some healthy weight.
Tea and coffee is available at all times and we as visitors are always greeted pleasantly and with a smile.
I am constantly updated on my Mum's care and medication too.
Overall,I am delighted with my Mum's care and I would highly recommend Swansea Terrace as a safe and caring home.
Reply from Alison Foreman, Commercial Director at Swansea Terrace

Thank you very much for your wonderful review of Swansea Terrace, it will do much to encourage those searching for care, on behalf of a loved one, to take a closer look at the home. Thank you also for your recommendation, it is very much appreciated. Kind regards

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Review from J H (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are amazing. The care my mum has been given is first class. Mum came here at the beginning of the year, she is very settled, nothing is too much trouble, they are very attentive to my mum's needs. All the residents are very happy and content.
Reply from Alison Foreman, Commercial Director at Swansea Terrace

What a wonderful review, what wonderful comments. Thank you, the team will be over the moon with your comments. Kind regards

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Review from Pam R (Daughter of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was discharged from hospital just before Christmas and was offered a temporary care place at Swansea Terrace. From the day she arrived to the day she left mid January the care was exemplary.
She was encouraged to sit downstairs and interact with the other ladies which was so important to
her mental health. There were lots of activities and visitors came to the home providing entertainment. The meals were served at specific times and the food was very good. Drinks and snacks were served mid morning and afternoon and she could have a drink/snack anytime she needed one.
Everyone that worked at the home did everything to provide the best care and I was never worried about how she was being looked after. This is the first experience with a relative being in a care home and I was nervous about what to expect. I am very happy to confirm that my overall experience of Swansea Terrace has been a very positive one and I would recommend them to anyone.
Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you so much for the wonderful review of Swansea Terrace. We are overwhelmed by the kind and loving words of recognition for our team, they will be delighted to hear such amazing feedback. We aim to provide a safe, caring and supportive environment for our residents and their loved ones and this review says it all for us. We are so glad we could provide some peace of mind in what can be a very stressful time. Please don't hesitate to visit us again soon. Thank you again and have a great day.

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Review from Jackie W (Daughter of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend Swansea Terrace Care Home. My mum has been there since August and she is doing great. With the help of the team at Swansea, she has been encouraged to socialise and I'm happy to say that she is doing so much better. I live out of the country and each time I call Swansea,
the staff are very polite and always provide me with an update on my mum. I'd like to thank the manager for her support and also give a huge shout-out to the activity coordinator. She has kindly arranged for me to talk to my mum on a weekly basis using a particular messaging service. This has meant the world to me as I get to actually see my mum and speak with her. I'm so happy my mum is there. Thank you to everyone!
Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you for taking the time to review Swansea Terrace so highly. We are thrilled you are happy with the high standard of care we aim to provide our residents and it warms our hearts to hear such good feedback from a loved one. We are delighted your mum is enjoying her time with us here and we are so glad we could facilitate that much-needed interaction for you and your mum. We understand it can be difficult when we aren't close by for a loved one and the struggles this can bring. Thank you for the kind words and recognition of our amazing team here at Swansea Terrace we really appreciate it. Have a wonderful day.

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Review from John K (Brother of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in Swansea Terrace for a short time while she recovered from hospital. While she has been there I've found the staff very helpful, my sister may be a handful in her way but the staff have gone out of their way to keep me updated on any matters they have to deal with.
Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Hi John, Thank you for taking the time to review Swansea Terrace so highly. We appreciate your feedback and are thrilled to hear your sister is receiving the high standard of care she deserves. Have a lovely day and thank you again for your review.

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Review from Bhader S (Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Swansea Terrace is the best, very good. Staff 24/7.
Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you for taking the time to review Swansea Terrace so highly. We are thrilled you are happy with our service and hope to see you again soon.

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Review from Steven B (Son of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with Swansea Terrace.
Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you for reviewing Swansea Terrace so highly. We appreciate you taking the time to let us know how we are doing and really are grateful for your feedback. Have a lovely day.

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Review from Angela S (Daughter of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has changed immensely since my mum moved in and new management took over. The staff are caring, communication has improved and I feel happy that my mum's needs are being met. The activities coordinator finds simple activities that keep the residents happy and moving as best they can and there
is now a lovely camaraderie developing among the residents. Great to see!
Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Hello Angela, thank you for taking the time to review Swansea Terrace so highly. We appreciate your feedback and are thrilled you are pleased with the changes being made. Have a lovely day and thank you once again for the lovely words.

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Review from J B (Husband of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the 6 weeks my wife has been in Swansea Terrace. My worries and stress levels for my wife, first moved in because of falling out of bed. After talks with the manager, they fitted the safety sides to the bed and I was pleased with the manager's response to my request and the rest of the
requirements she has sorted out for me.
Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you for the lovely review of Swansea Terrace. We are thrilled you are pleased with our high level of service. I will relay your words to the team. Have a lovely day.

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Review from S W (Daughter of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is happy here. Staffing levels are very good and staff are helpful and considerate. Activities are provided that are varied, enjoyable and inclusive. Meals are good, with a selection of options to choose from.
Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you for taking the time to review Swansea Terrace so highly. We appreciate your feedback. Have a wonderful day.

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Review from Paul R (Son of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good caring staff and management made my dad very welcome, we as a family are very happy for Dad to be here.
Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you for rating Swansea Terrace so highly. We will be sure to inform the team of your review. Thank you

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Review from K B (Daughter of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean and well-staffed, they can't do enough to help, the activities are amazing, pizza making, singing and dancing, which my mum enjoys. My mum is very fussy with food and they will make her anything that she likes, they really are amazing with my mum.
Reply from Davey Taverner, Digital Marketing Manager at Swansea Terrace

Thank you for taking the time to review Swansea Terrace so highly. We are glad we can provide the high quality of care we aim for. Thank you

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Review from A B (Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent experience from when I came in from home bedridden to 90% fit. Excellent staff, care etc.
Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for taking the time to submit a review for Swansea Terrace. It is always lovely to receive reviews from residents. It is wonderful to hear how much you have improved since coming to the home. I will share your kind comments with all the team.

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Review from B D (Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
During the refurbishment there has been extra work/cleaning etc and some usual activities have been cancelled.
Staff have been rerouted onto other duties including extra cleaning and supervision.
Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for taking the time to submit a review, it is always wonderful to receive feedback from residents. We are delighted that we are coming to the end of our refurbishment. We have tried to keep disruption for residents to a minimum and no staff have been taken away from any of their normal duties. We are delighted that you helped with choose our colour scheme for the lounge. The activities co-ordinator has just returned from annual leave so our full programme of activities should now be back to normal.

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Review from Christine J (Wife of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is a resident in Swansea Terrace Home. The carers are very good with him and make sure he is always adequately cared for and I am happy for him to be staying there. At the moment the home is being refurbished throughout. They have had new windows and they are re-decorating throughout. The
manageress is very approachable and very good. I wouldn't hesitate to recommend the home to anyone.
Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for your lovely review. It is lovely to hear how happy you are with the care your husband receives at the home. We are doing some refurbishment work to improve the environment for residents. I will share your kind comments with all the team.

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Review from S W (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Mum first came to Swansea Terrace in May of last year when my sister and I thought it to be a good home for her. Shortly afterwards, things began to deteriorate; poor food, large turnover of managers, buzzers left unanswered and no activities. We were very much considering moving her. However, so I
have since learned, safeguarding issues amongst others were raised, the big guns were brought in and things appear to be on the up, slowly. Only time will tell - watch this space.
Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for taking the time to submit a review. We welcome all reviews as they help us develop and improve. We are sorry to hear about your experience of our home and following the meeting our management team have had with you about your concerns. We would like to reassure you that significant improvements have already been made in the home and it will soon be back to the high standard we expect within our homes and are pleased you have acknowledged these improvements. If you have any further concerns please speak to the manager of the home.

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Review from Shirley C (Goddaughter of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff to be very friendly, helpful and caring to everyone. The premises were clean and tidy and there was plenty of staff available at all times. I would say from what I saw on my visit a very caring home for the residents.
Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for taking the time to submit a review. It is lovely to receive such wonderful feedback about all the team and the home. I will share you comments with all the team.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Swansea Terrace is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.657 for Swansea Terrace is calculated as follows: ( (150 Excellents x 5) + (48 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 210 Ratings = 4.657
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Swansea Terrace is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Rachael

Rachael Harrison

Job Title: Manager Joined: 2023

Rachael is the Home Manager at Swansea Terrace with several years of care experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents. Rachael is very experienced in care home management and is committed to providing a high–quality service.


She is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Rachael is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression.

Frequently Asked Questions about Swansea Terrace

What types of Care is Swansea Terrace registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Swansea Terrace have?

There are 42 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Swansea Terrace?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access & Television point in own room are some of the Facilities & Services.

How far is Swansea Terrace to the centre of Preston?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swansea Terrace to verify any information. View our terms and conditions. Swansea Terrace has an Enhanced Service - more info.