Swansea Terrace

108/114 Watery Lane, Ashton-on-Ribble, Preston PR2 1AT
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9.7 31 Reviews
  • Swansea Terrace, Preston
Swansea Terrace is located close to Preston city centre and provides support for people who require residential or nursing care.

There are two large communal rooms, communal bathrooms and en-suite washing facilities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Television point in own room

Funding & Fees

Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachael Harrison (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (42)

Swansea Terrace Reviews (31)

9.7

Swansea Terrace has a Review Score of 9.7 (9.657) out of 10, based on 18 reviews in the last 2 years.
Over all time Swansea Terrace has 31 reviews.

Overall Experience
  • 18
  • 6
  • 3
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Date Published
  • 31
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  • 18
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Reviewer Connection to Swansea Terrace
  • 13
  • 3
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  • 1
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Total of 31, showing 21-31
Review from Elizabeth T (Friend of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting a resident for at least six months now. I'm a retired nurse with experience in the care of the elderly for many years - my friend always speaks highly of the carers, treatment and food. Quite often in care homes, there's a smell of incontinence - bit not so at Swansea Terrace. I
feel the residents are treated with dignity, which I feel is so very important to the elderly. I have found all staff to be pleasant, welcoming, attentive and professional. I like the feeling of space at Swansea Terrace. If I need care in future years, I would definitely choose Swansea Terrace - so compliments to all management and each and every one of your lovely staff.
Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for taking the time to submit a review for Swansea Terrace. It is lovely to hear how pleased your friend is with the care and support she receives and that you yourself would choose Swansea Terrace if you needed care in the future which is a wonderful testament for the home. I will share your comments with all the team.

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Review from R M (Friend of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The staff are very rude when you find them. My friend was left in bed until after dinner and was never changed all morning. The food was cold and disgusting. Would definitely not recommend. There is no care at all. We had to take our friend out after a week.
Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for taking the time to submit a review. We take all feedback about our homes, whether positive or negative, very seriously. We have looked into the issues raised in the review and believe that all the staff took time to discuss all issues raised in a calm and caring manner. We realise how difficult it is for families and friends when they have to make the difficult decision to move a loved one into a care home, particularly when they have been caring for them at home for so long. We are sorry that you have taken the decision to remove your friend after such a short time, rather than allowing her a settling and adjustment period within the new environment.

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Review from I S (Friend of Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Early phone call with desk very helpful and obliging.
On arrival, shown to my friend's room, using a lift, by a kind male carer.
My friend lay almost flat with meal on tray. My friend was attempting to eat.
I helped her to raise the back rest - easier to eat that way.
A cup of tea was requested
- took an age to come. My friend does not require a beaker to drink from - the staff changed for a cup and plastic glass.
Bedding blood stained.
Medication delivered, not observed taking/swallowing it by a carer.
"Solid pads" bin in bathroom overflowing. Asked a carer to dispose of waste.
No handwash in the dispenser.
Bins too full to dispose of - paper towels.
Staff very kind and helpful.
Heard discussions of being short staff and redundancies.
Reply from Lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for your review. We appreciate all reviews whether negative or positive as they help us learn and improve. We are very concerned about the issues raised in your review and would like to reassure you that we have made no redundancies in the home and the team is fully staffed in line with assessed dependency tools to meet residents' needs. We are looking into all the concerns you have raised and the manager in the home will arrange to meet with you to discuss in more detail.

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Review from P M (Relative of Resident) published on 29 September 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Some top carers, very helpful and friendly. Original manager (March 2022) excellent but shipped out to another site. Some excellent professional nurses but also some examples of unprofessional/abrupt/argumentative behaviour from other nursing and other staff. The current manager and admin are pleasant
and keen to help but emails often unanswered. Some practices seem focused on convenience rather than person-centered care (e.g. putting residents to bed way too early). Regularly occurring phone faults after 5 pm (meaning you cannot talk to anyone) reported without fixing. Care staff reduction I believe by We Care Group. Gather evidence of any problems as a few staff (minority) can be defensive. Recent substantiated safeguarding concern. Ask specific questions about how relatives are faring. To repeat lots of good work and thank you again to the many carers (unfairly low-paid as a profession) and other staff, who were kind, open, responsive, and do the most valuable work. Room for improvement, however.
Reply from lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for your review. We welcome all comments both negative and positive, which help us to continually improve and develop our services. The previous manager accepted another position within the company and we are in the process of recruiting into this post. All our staff provide excellent care and are professional at all times and we regularly refresh customer care training for all staff. All comments and concerns are always fully investigated. Our current Manager would be happy to discuss any specific concerns you may have.

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Review from L B (Daughter of Resident) published on 12 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been in Swansea for 3 years now. All the staff I have met during her stay have been helpful, supportive, polite, and of course, caring. I've seen activities being provided plus entertainment such as singers etc. The food is good quality, well presented and based on the needs of the individual
residents. I feel my mum is safe and her medical needs are well managed by the nursing staff. Thank you.
Reply from lynn Billingham, Business Development Manager at Swansea Terrace

Thank you for your lovely review. It is wonderful to hear how wonderful the team are at Swansea Terrace, and more importantly, how well your mum is cared for. I will share your comments with all the team.

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Review from S M (Niece of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My uncle was discharged from hospital to Swansea Terrace to be 'greeted' by the nurse with a barrage of verbal anger towards the ambulance personnel for arriving at 6.30 pm when their cutoff time for arrivals is 5 pm! In front of myself and my distressed uncle. Discharge times is nothing to do with
ambulance drivers. But this did not stop her from venting!
After being taken to his room and care assistants being wonderful in helping to get him into bed, I then went to talk to the nurse as there was no staff anywhere on the 1st floor to inform them of his particular needs. Was told to 'just go and find someone, they will be in a room somewhere' she's 'too busy putting his medication on the system' I went to another nurse and asked does nobody want to know anything about my uncle before I leave him here? Was told, No! She'll read the notes!
So first impressions, nurses are rude, no concern for the needs of patients or their family members. Priority was getting clocked off and not being late to leave work.
Reply from lynn Billingham, Business Development Manager at Swansea Terrace

We are really sorry to hear you had such a negative experience when your uncle was admitted to Swansea Terrace, please accept our sincere apologies. We will speak to all the team and ensure that they attend Customer Care refresher training over the next few weeks. Please be assured that this was an isolated incident and that we always treat residents, their families and all visiting professionals with dignity and respect at all times. Once again please accept our apologies and we hope your uncle has now settled in and is being well cared for.

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Review from Angela R (Daughter of Resident) published on 18 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last few weeks of his life at Swansea Terrace. The staff could not have been more caring and alert to his every need. They even arranged visits from the local clergy and SVP, which my Dad found extremely comforting. I cannot speak more highly of this establishment and I am so glad
that we chose Swansea Terrace as his final home when we as a family were no longer able to care for him personally.
Reply from Amin Dhanjee, Director at Swansea Terrace

Thank you so much for your kind remarks. We hope we were able to give some comfort to your father, your family and yourself, as your kind words do the same for us.

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Review from C K (Daughter of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Sometimes there does not appear to be enough staff available on the floor - I do know there have been problems in the number of staff available over the months. I hope this is rectified for the future.
Reply from Amin Dhanjee, Director at Swansea Terrace

Thank you for your review. The staffing levels are calculated using a dependency tool and we always try to recruit, train and retrain staff. If any staff should unfortunately leave, then we try and recruit new staff to replace them but sometimes, there can be a delay when following the correct recruitment procedure.

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Review from Mary L (Wife of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only had a positive experience at Swansea Terrace.
Reply from Amin Dhanjee, Director at Swansea Terrace

Thank you for your positive response. It is appreciated by all the staff at Swansea Terrace.

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Review from D H (Husband of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my wife was admitted to Swansea Terrace mid-September 2017 after breaking her hip and also suffering dementia, we were told by surgeons the chances of her walking again were remote. She was 5 1/2 stone then, now she's 8 stone and can walk unaided. No need for a sling to get Mum up now, thanks to
the great people who care for her.
Reply from Amin Dhanjee, Director at Swansea Terrace

Thank you very much for your kind comments. So glad that we have managed to achieve such an improvement in your wife's health. I'm sure the staff will be thrilled with the results and your appreciation.

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Review from Veronica A (Niece of Resident) published on 21 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our auntie and friend was a resident for 10 years at Swansea Terrace.
Thankfully throughout her time at the above nursing home, all staff worked hard to preserve her independence and respect her dignity. As her physical health deteriorated, appropriate care was always available. Despite changes in
ownership during the 10 year period, we were always confident that this did not impact on our relative, due to the very caring staff.
We visited frequently and can confidently say that every aspect of her care was met. She died peacefully in February, having received excellent end of life care.
Reply from Amin Dhanjee, Director at Swansea Terrace

Thank you - your comments are much appreciated.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Swansea Terrace is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.657 for Swansea Terrace is calculated as follows: ( (150 Excellents x 5) + (48 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 210 Ratings = 4.657
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Swansea Terrace is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Rachael

Rachael Harrison

Job Title: Manager Joined: 2023

Rachael is the Home Manager at Swansea Terrace with several years of care experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents. Rachael is very experienced in care home management and is committed to providing a high–quality service.


She is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Rachael is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swansea Terrace to verify any information. View our terms and conditions. Swansea Terrace has an Enhanced Service - more info.