






Swansea Terrace is located close to Preston city centre and provides support for people who require residential or nursing care.
There are two large communal rooms, communal bathrooms and en-suite washing facilities.
Care Provided by Swansea Terrace
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Television point in own room
Funding & Fees
Weekly Charges per Person
Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.
The price(s) shown are provided by the care home. Contact Swansea Terrace for full pricing details and T&Cs.
Contact Swansea Terrace to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- We Care Group
- Private Owned
Person in charge
- Rachael Harrison (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2012
Room Information
- Single Rooms (42)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (42)
Swansea Terrace Reviews (38)
Swansea Terrace has a Review Score of 9.7 (9.701) out of 10, based on 19 reviews in the last 2 years.
Over all time Swansea Terrace has 38 reviews.
Very good caring staff and management made my dad very welcome, we as a family are very happy for Dad to be here.
Thank you for rating Swansea Terrace so highly. We will be sure to inform the team of your review. Thank you
The home is clean and well-staffed, they can't do enough to help, the activities are amazing, pizza making, singing and dancing, which my mum enjoys. My mum is very fussy with food and they will make her anything that she likes, they really are amazing with my mum.
Thank you for taking the time to review Swansea Terrace so highly. We are glad we can provide the high quality of care we aim for. Thank you
Excellent experience from when I came in from home bedridden to 90% fit. Excellent staff, care etc.
Thank you for taking the time to submit a review for Swansea Terrace. It is always lovely to receive reviews from residents. It is wonderful to hear how much you have improved since coming to the home. I will share your kind comments with all the team.
Staff have been rerouted onto other duties including extra cleaning and supervision.
Thank you for taking the time to submit a review, it is always wonderful to receive feedback from residents. We are delighted that we are coming to the end of our refurbishment. We have tried to keep disruption for residents to a minimum and no staff have been taken away from any of their normal...
My husband is a resident in Swansea Terrace Home. The carers are very good with him and make sure he is always adequately cared for and I am happy for him to be staying there. At the moment the home is being refurbished throughout. They have had new windows and they are re-decorating throughout. The manageress is very approachable and very good. I wouldn't hesitate to recommend the home to anyone.
Thank you for your lovely review. It is lovely to hear how happy you are with the care your husband receives at the home. We are doing some refurbishment work to improve the environment for residents. I will share your kind comments with all the team.
Mum first came to Swansea Terrace in May of last year when my sister and I thought it to be a good home for her. Shortly afterwards, things began to deteriorate; poor food, large turnover of managers, buzzers left unanswered and no activities. We were very much considering moving her. However, so I have since learned, safeguarding issues amongst others were raised, the big guns were brought in and things appear to be on the up, slowly. Only time will tell - watch this space.
Thank you for taking the time to submit a review. We welcome all reviews as they help us develop and improve. We are sorry to hear about your experience of our home and following the meeting our management team have had with you about your concerns. We would like to reassure you that significant...
I found the staff to be very friendly, helpful and caring to everyone. The premises were clean and tidy and there was plenty of staff available at all times. I would say from what I saw on my visit a very caring home for the residents.
Thank you for taking the time to submit a review. It is lovely to receive such wonderful feedback about all the team and the home. I will share you comments with all the team.
I have been visiting a resident for at least six months now. I'm a retired nurse with experience in the care of the elderly for many years - my friend always speaks highly of the carers, treatment and food. Quite often in care homes, there's a smell of incontinence - bit not so at Swansea Terrace. I feel the residents are treated with dignity, which I feel is so very important to the elderly. I have found all staff to be pleasant, welcoming, attentive and professional. I like the feeling of space at Swansea Terrace. If I need care in future years, I would definitely choose Swansea Terrace - so compliments to all management and each and every one of your lovely staff.
Thank you for taking the time to submit a review for Swansea Terrace. It is lovely to hear how pleased your friend is with the care and support she receives and that you yourself would choose Swansea Terrace if you needed care in the future which is a wonderful testament for the home. I will share your comments with all the team.
The staff are very rude when you find them. My friend was left in bed until after dinner and was never changed all morning. The food was cold and disgusting. Would definitely not recommend. There is no care at all. We had to take our friend out after a week.
Thank you for taking the time to submit a review. We take all feedback about our homes, whether positive or negative, very seriously. We have looked into the issues raised in the review and believe that all the staff took time to discuss all issues raised in a calm and caring manner. We realise how...
On arrival, shown to my friend's room, using a lift, by a kind male carer.
My friend lay almost flat with meal on tray. My friend was attempting to eat.
I helped her to raise the back rest - easier to eat that way.
A cup of tea was requested - took an age to come. My friend does not require a beaker to drink from - the staff changed for a cup and plastic glass.
Bedding blood stained.
Medication delivered, not observed taking/swallowing it by a carer.
"Solid pads" bin in bathroom overflowing. Asked a carer to dispose of waste.
No handwash in the dispenser.
Bins too full to dispose of - paper towels.
Staff very kind and helpful.
Heard discussions of being short staff and redundancies.
Thank you for your review. We appreciate all reviews whether negative or positive as they help us learn and improve. We are very concerned about the issues raised in your review and would like to reassure you that we have made no redundancies in the home and the team is fully staffed in line with...
Some top carers, very helpful and friendly. Original manager (March 2022) excellent but shipped out to another site. Some excellent professional nurses but also some examples of unprofessional/abrupt/argumentative behaviour from other nursing and other staff. The current manager and admin are pleasant and keen to help but emails often unanswered. Some practices seem focused on convenience rather than person-centered care (e.g. putting residents to bed way too early). Regularly occurring phone faults after 5 pm (meaning you cannot talk to anyone) reported without fixing. Care staff reduction I believe by We Care Group. Gather evidence of any problems as a few staff (minority) can be defensive. Recent substantiated safeguarding concern. Ask specific questions about how relatives are faring. To repeat lots of good work and thank you again to the many carers (unfairly low-paid as a profession) and other staff, who were kind, open, responsive, and do the most valuable work. Room for improvement, however.
Thank you for your review. We welcome all comments both negative and positive, which help us to continually improve and develop our services. The previous manager accepted another position within the company and we are in the process of recruiting into this post. All our staff provide excellent...
My mum has been in Swansea for 3 years now. All the staff I have met during her stay have been helpful, supportive, polite, and of course, caring. I've seen activities being provided plus entertainment such as singers etc. The food is good quality, well presented and based on the needs of the individual residents. I feel my mum is safe and her medical needs are well managed by the nursing staff. Thank you.
Thank you for your lovely review. It is wonderful to hear how wonderful the team are at Swansea Terrace, and more importantly, how well your mum is cared for. I will share your comments with all the team.
After being taken to his room and care assistants being wonderful in helping to get him into bed, I then went to talk to the nurse as there was no staff anywhere on the 1st floor to inform them of his particular needs. Was told to 'just go and find someone, they will be in a room somewhere' she's 'too busy putting his medication on the system' I went to another nurse and asked does nobody want to know anything about my uncle before I leave him here? Was told, No! She'll read the notes!
So first impressions, nurses are rude, no concern for the needs of patients or their family members. Priority was getting clocked off and not being late to leave work.
We are really sorry to hear you had such a negative experience when your uncle was admitted to Swansea Terrace, please accept our sincere apologies. We will speak to all the team and ensure that they attend Customer Care refresher training over the next few weeks. Please be assured that this was an...
My father spent the last few weeks of his life at Swansea Terrace. The staff could not have been more caring and alert to his every need. They even arranged visits from the local clergy and SVP, which my Dad found extremely comforting. I cannot speak more highly of this establishment and I am so glad that we chose Swansea Terrace as his final home when we as a family were no longer able to care for him personally.
Thank you so much for your kind remarks. We hope we were able to give some comfort to your father, your family and yourself, as your kind words do the same for us.
Sometimes there does not appear to be enough staff available on the floor - I do know there have been problems in the number of staff available over the months. I hope this is rectified for the future.
Thank you for your review. The staffing levels are calculated using a dependency tool and we always try to recruit, train and retrain staff. If any staff should unfortunately leave, then we try and recruit new staff to replace them but sometimes, there can be a delay when following the correct recruitment procedure.
I have only had a positive experience at Swansea Terrace.
Thank you for your positive response. It is appreciated by all the staff at Swansea Terrace.
When my wife was admitted to Swansea Terrace mid-September 2017 after breaking her hip and also suffering dementia, we were told by surgeons the chances of her walking again were remote. She was 5 1/2 stone then, now she's 8 stone and can walk unaided. No need for a sling to get Mum up now, thanks to the great people who care for her.
Thank you very much for your kind comments. So glad that we have managed to achieve such an improvement in your wife's health. I'm sure the staff will be thrilled with the results and your appreciation.
Thankfully throughout her time at the above nursing home, all staff worked hard to preserve her independence and respect her dignity. As her physical health deteriorated, appropriate care was always available. Despite changes in ownership during the 10 year period, we were always confident that this did not impact on our relative, due to the very caring staff.
We visited frequently and can confidently say that every aspect of her care was met. She died peacefully in February, having received excellent end of life care.
Thank you - your comments are much appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 March 2024Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Swansea Terrace.
There are no upcoming events for Swansea Terrace.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Swansea Terrace.
Accreditations
There are no accreditations posted yet for Swansea Terrace.
Meet the Team (1)

Rachael is the Home Manager at Swansea Terrace with several years of care experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents. Rachael is very experienced in care home management and is committed to providing a high–quality service.
She is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our residents' care or any problems they may be experiencing. Rachael is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swansea Terrace to verify any information. View our terms and conditions. Swansea Terrace has an Enhanced Service -more info.