Swansea Terrace

Very good caring staff and management made my dad very welcome, we as a family are very happy for Dad to be here.

The home is clean and well-staffed, they can't do enough to help, the activities are amazing, pizza making, singing and dancing, which my mum enjoys. My mum is very fussy with food and they will make her anything that she likes, they really are amazing with my mum.

Excellent experience from when I came in from home bedridden to 90% fit. Excellent staff, care etc.

Staff have been rerouted onto other duties including extra cleaning and supervision.

My husband is a resident in Swansea Terrace Home. The carers are very good with him and make sure he is always adequately cared for and I am happy for him to be staying there. At the moment the home is being refurbished throughout. They have had new windows and they are re-decorating throughout. The manageress is very approachable and very good. I wouldn't hesitate to recommend the home to anyone.

Mum first came to Swansea Terrace in May of last year when my sister and I thought it to be a good home for her. Shortly afterwards, things began to deteriorate; poor food, large turnover of managers, buzzers left unanswered and no activities. We were very much considering moving her. However, so I have since learned, safeguarding issues amongst others were raised, the big guns were brought in and things appear to be on the up, slowly. Only time will tell - watch this space.

I found the staff to be very friendly, helpful and caring to everyone. The premises were clean and tidy and there was plenty of staff available at all times. I would say from what I saw on my visit a very caring home for the residents.

I have been visiting a resident for at least six months now. I'm a retired nurse with experience in the care of the elderly for many years - my friend always speaks highly of the carers, treatment and food. Quite often in care homes, there's a smell of incontinence - bit not so at Swansea Terrace. I feel the residents are treated with dignity, which I feel is so very important to the elderly. I have found all staff to be pleasant, welcoming, attentive and professional. I like the feeling of space at Swansea Terrace. If I need care in future years, I would definitely choose Swansea Terrace - so compliments to all management and each and every one of your lovely staff.

The staff are very rude when you find them. My friend was left in bed until after dinner and was never changed all morning. The food was cold and disgusting. Would definitely not recommend. There is no care at all. We had to take our friend out after a week.

Heard discussions of being short staff and redundancies.

Some top carers, very helpful and friendly. Original manager (March 2022) excellent but shipped out to another site. Some excellent professional nurses but also some examples of unprofessional/abrupt/argumentative behaviour from other nursing and other staff. The current manager and admin are pleasant and keen to help but emails often unanswered. Some practices seem focused on convenience rather than person-centered care (e.g. putting residents to bed way too early). Regularly occurring phone faults after 5 pm (meaning you cannot talk to anyone) reported without fixing. Care staff reduction I believe by We Care Group. Gather evidence of any problems as a few staff (minority) can be defensive. Recent substantiated safeguarding concern. Ask specific questions about how relatives are faring. To repeat lots of good work and thank you again to the many carers (unfairly low-paid as a profession) and other staff, who were kind, open, responsive, and do the most valuable work. Room for improvement, however.

My mum has been in Swansea for 3 years now. All the staff I have met during her stay have been helpful, supportive, polite, and of course, caring. I've seen activities being provided plus entertainment such as singers etc. The food is good quality, well presented and based on the needs of the individual residents. I feel my mum is safe and her medical needs are well managed by the nursing staff. Thank you.

So first impressions, nurses are rude, no concern for the needs of patients or their family members. Priority was getting clocked off and not being late to leave work.

My father spent the last few weeks of his life at Swansea Terrace. The staff could not have been more caring and alert to his every need. They even arranged visits from the local clergy and SVP, which my Dad found extremely comforting. I cannot speak more highly of this establishment and I am so glad that we chose Swansea Terrace as his final home when we as a family were no longer able to care for him personally.

Sometimes there does not appear to be enough staff available on the floor - I do know there have been problems in the number of staff available over the months. I hope this is rectified for the future.

I have only had a positive experience at Swansea Terrace.

When my wife was admitted to Swansea Terrace mid-September 2017 after breaking her hip and also suffering dementia, we were told by surgeons the chances of her walking again were remote. She was 5 1/2 stone then, now she's 8 stone and can walk unaided. No need for a sling to get Mum up now, thanks to the great people who care for her.

We visited frequently and can confidently say that every aspect of her care was met. She died peacefully in February, having received excellent end of life care.