Three Bridges Nursing Home

Nook Lane, Thelwall Lane, Latchford, Warrington WA4 1NT

Three Bridges Nursing Home, Warrington, Cheshire
Three Bridges Nursing Home, Warrington, Cheshire
Three Bridges Nursing Home, Warrington, Cheshire

Three Bridges Nursing Home is located in the residential suburb of Latchford.

It has been specially designed to accommodate residents, providing high-quality nursing and residential care and support for those living with dementia.

Residents are encouraged to personalise their own space to take ownership of the home. The home was refurbished during 2015, with new fixtures and fittings across communal spaces, taking into consideration the challenges relating to those living with dementia.

Activity coordinators create an engaging plan to encourage residents to spend time together and socialise, whilst meals are balanced and varied, focusing on home cooking and the diverse tastes of the residents.

The home works closely with professionals such as a dietician, podiatrist, opticians and specialist physicians, who provide specialist services when needed.

Group: Orchard Care Homes

Person in charge: Valerie Marston (Home Manager)

Local Authority / Social Services: Warrington Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Hearing Impairment • Parkinson's Disease • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Filipino, Czech, Romanian

Single Rooms: 53

Rooms with ensuite WC: 4

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

From the Town Centre - follow Knutsford Road onto Thelwall Lane. Turn left onto Nook Lane. Hom is located 100 yards on the right.

Visiting:

Protected meal times only.

Parking:

Free on-site parking.

Latest Care Quality Commission* Report on Three Bridges Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Three Bridges Nursing Home has a Review Score of 8.8 (8.839)

The Review Score of 8.8 (maximum of 10) for Three Bridges Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Three Bridges Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.367 for Three Bridges Nursing Home is calculated as follows: ( (53 Excellents x 5) + (20 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 90 Ratings = 4.367

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.472 Points relating to the number of positive Reviews for Three Bridges Nursing Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10.6 Target = 0.472

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Three Bridges Nursing Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Three Bridges Nursing Home

  • Daughter of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Lovely home, very warm and caring, brilliant staff, mum settled within 24 hours. Food is absolutely terrible. Shocking some days what they expect elderly people to eat. Very poorly made and tastes disgusting. Not every meal but too many meals for my liking. Menu very repetitive with items offered that elderly people would not buy for themselves like chicken nuggets and chicken kievs. Today's pasta bake was pasta in a sauce that tasted like flour and water, other option was chicken strippers cooked to death. Only thing that lets this home down is the food. Yes, I've complained but no changes made. Going to buy own food for mum.

How likely would you be to recommend Three Bridges Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Very Poor

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Val Marston, Home Manager at Three Bridges Nursing Home responded to this review on 09 Nov 2017:

Many thanks for taking the time to leave a comment for the home, and we really do appreciate your positive feedback regarding the warm and caring staff.

We acknowledge your notes on the mealtime experience and are looking into this further with the kitchen team. We strive to offer residents a varied and nutritionally balanced menu, with choices. We also regularly provide additional training and development for our kitchen teams.

Please do keep communicating with us about your thoughts and feedback, the Managers office is always open.

Excellent care. Very friendly and caring. Would recommend to friends and family. Big thank you to the Manager and staff for going the extra mile.

How likely would you be to recommend Three Bridges Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Val Marston, Home Manager at Three Bridges Nursing Home responded to this review on 24 Oct 2017:

Many thanks for taking the time to write a positive review for Three Bridges Nursing Home, all feedback is much appreciated and I will be sure to pass your comments onto the team, they will be very pleased.

Three Bridges is a lovely nursing home, clean and tidy, though could do with a little refurbishment.
This doesn't in any way dampen the spirits of the staff. They are all thoroughly lovely and very attentive to the needs of all the residents. They always have a smile and answer any questions I have whenever I come to visit my nan.

How likely would you be to recommend Three Bridges Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Val Marston, Home Manager at Three Bridges Nursing Home responded to this review on 24 Oct 2017:

Many thanks for taking the time to write a review for our home, Three Bridges. We are always pleased to receive positive feedback and I will certainly share your comments with the team. We aim to provide the best possible care for our residents and try to make the home a happy place for them and their families to be.

We couldn't find fault in the nursing home. All staff were very caring. The care my great aunty received was brilliant.

We would like to thank the assistant manager for everything she did for my aunt and our family.

How likely would you be to recommend Three Bridges Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Val Marston, Home Manager at Three Bridges Nursing Home responded to this review on 24 Oct 2017:

Many thanks for taking the time to write a positive review for Three Bridges Nursing Home, all feedback is greatly appreciated and I will certainly pass your comments onto the team. We strive to provide the best care possible and have each resident's person-centred care at the heart of what we do.

My mother has been in this care home for 20 months.
Her care throughout this time has been exemplary.
All staff have treated her with respect, courtesy and in a professional manner.
Her health and well-being has been at the root of all her care.
I cannot praise the staff enough for their care and attention.
My mother has now been transferred to an EMI unit and I'm sure this team, at the same care home, will treat my mother in the same diligent manner.
Both teams made the transition easy and smooth for my mother and me.

How likely would you be to recommend Three Bridges Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Valerie Marston, Home Manager at Three Bridges Nursing Home responded to this review on 25 Jul 2017:

Many thanks for taking the time to leave a positive review for Three Bridges, we are always pleased to receive feedback and are pleased that you have found the experience for both you and your mother a good one. We strive to provide the best care and attention for each of our residents and to ensure smooth and healthy transitions, and we are glad that this has been the case for you.
Valerie Marston, Home Manager.

My brother has been at three bridges for two years now. At first he was aggressive and upset and didn't want to be there, but he has settled down and knows where he is and all the staff. He is comfortable and looked after. I have got to know the staff after all this time and they are always pleasant and caring, doing a difficult job and coping with unpleasant circumstances sometimes.

How likely would you be to recommend Three Bridges Nursing Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Valerie Marston, Home Manager at Three Bridges Nursing Home responded to this review on 15 Feb 2016:

Thank you for taking the time to write a review for us, we really do value the feedback we receive about our home. Our team of staff are compassionate and understanding, aiming to create an environment for our residents where they can feel relaxed and at ease. We are pleased to hear your brother has settled in and feels comfortable at Three Bridges.

We had problems at first but eventually everything was sorted. The staff are great, very caring. Garden could do with more maintenance during the summer months as my nan is filling up hanging baskets herself and also maintaining the garden, for all residents to sit out and enjoy with their families.

How likely would you be to recommend Three Bridges Nursing Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Valerie Marston, Home Manager at Three Bridges Nursing Home responded to this review on 15 Feb 2016:

Thank you for taking the time to leave us a review, we really do value the feedback we receive about our home. Our team of staff aim to interact with and involve our residents in activities as much as possible and it is lovely to hear that your nan helps out with the gardening. We will take on board the comments you have made about the maintenance of the garden and hope to continue to improve it.

I have been very pleased with all aspects of the care provided by Three Bridges during very trying times. Perhaps most importantly I have always found the staff to be caring.

How likely would you be to recommend Three Bridges Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Valerie Marston, Home Manager at Three Bridges Nursing Home responded to this review on 15 Feb 2016:

Thank you for taking the time to leave this review, we really do appreciate the feedback we get. We strive to provide the highest possible level of care to our residents and support their families as much as possible and we are pleased this has been your experience.

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