St Mary's

I was impressed when a member of staff put trimmings on my ex wife's Christmas tree and was very chatty while doing so this put a big smile on Yvonne's face as she loves Christmas. I find all the staff that I have come into contact with are absolutely amazing and caring

My mother in law has been in st Mary's for around 3 years in that time she's been very well looked after, we are very happy with the care and love she receives, all staff are attentive and approachable, the care home has made many changes, in my opinion for the better , i would recommend st Mary's to anyone requiring care ,from what i see it's run as a big family and everyone is pleasant and friendly

Good food, choice of courses at lunchtime and afternoon tea. Dinning room well presented with table cloths and napkins.

We look forward to the home's further development. Thank you Sabrina

I am very happy with how they look after my husband. As he cannot get out of bed, they are always there to change him when they have to. He has only been in two weeks, I am very pleased how they treat him. Only complaint I have is teatime meals, he cannot eat sandwiches but they always try to give him them. There is one carer who really looks after him, nothing is too much.

Uncle likes them too!

Always pleasant and happy to discuss any questions we had. The home was very clean with a lovely atmosphere. I would highly recommend St Mary's.

I am the daughter of a resident who is in the care of the nursing side of St Mary's. All the staff, ie nursing and administration are very kind, caring and attentive. My father was admitted during the "Covid situation", and this has been dealt with very efficiently. They have been very helpful regarding booking our appointments for visits. In fact, they "bent over backwards" to suit our needs. They have been very attentive to our father's needs.

St Mary’s looked after my husband in his last few days, so grateful for the nursing care he received, and for you, for accepting him so he could finally get his medications when he needed them and not after a 1/2-hour wait when on palliative care at home. Sad he had to be away from me in his final days, but won’t forget how you cared for him.

Not enough room to list all that needs improving.

The carers are wonderful, but much more could be done for the residents. I feel, pre-Covid, it would have been nice for Mum to be taken out sometimes - shops, cafe, etc. It's like she's in prison. It took us forever to get a suitable wheelchair so she could sit in the garden with us! Otherwise, she is being adequately looked after, with some staff working above and beyond.

My husband has been in St Mary's care home for over three years now and has been absolutely so well looked after and cared for. All the staff have been absolutely amazing with him. My family and I appreciate everything that they have all done for him the whole time that he has been with them. We cannot thank them enough for all the love and kindness that they have all given to him. They have all definitely been very kind and good with us all too. They all deserve a big thank you.

Very disappointing. Two particular members of staff were very polite and helpful, other staff not so. When I asked if Dad is eating ok, the response was 'one step up from a pig'! Another staff member told me Dad was shouted at. On discharge, items belonging to Dad were missing, and numerous items not belonging to him were sent to his case. Dad has early dementia, he was extremely unhappy here! I tried to give the benefit of the doubt.

I am extremely satisfied with all the care and attention I am receiving; I couldn't ask for better. The staff are very friendly and helpful. The meals are very tasty and varied, first-class.

I am sorry to say that this care home has gone downhill since it changed managers. They make it so hard to see your relatives. I know it is hard for them but all the more reason to let the residents see their family. They have a pod that has a double glazed window which means the resident cannot hear you! They never answer the phone so you can book in to visit. Some of the staff can be very short with you as well. Someone said we could ring up and speak to Mum over the phone but suddenly she is always asleep. When you do book a visit, my mum is still in bed which means I have to wait around while they get her up. She is not in her chair so she can see me, the carers just say that they never knew I was coming. Mum's pictures have been taken down and I have asked for them to be put back up several times but they haven't yet. I managed to go last week, did all the paperwork, temp check and Mum was asleep in bed. Why did they do all that for nothing? Some carers are nice and help me though.

Staff are incredible at making my mum feel relaxed as she can find it difficult to settle in a new environment. When she first came in here a year ago, she settled straight away. Staff are always attentive and make sure I am always kept up to date.

She was well looked after, in lovely surroundings, with fantastic, helpful, friendly staff. Nothing seemed to be too much trouble, with lovely meals, great company from other residents, and daily activities to keep her stimulated. The home is beautifully furnished throughout. The staff and management coped superbly throughout our Aunts stay, always keeping firmly to the Governments Guidelines regarding the virus. Thank you again for your care whilst auntie was there. I can highly recommend St Mary's to my friends and relatives.

Absolutely disgusting! is the only way I could describe this so-called “care home”. My grandad was transferred there due to him having to leave the hospital due to the Coronavirus outburst. He needed to be helped with eating, as we did explain to them over the phone. My family had been going down to see him through a window because of covid, we witnessed him being left with food on the table with no help, or they would only give him a few mouth fulls and then leave him once again! My grandad also weighed 12 and a half stone in hospital and in the space of 6 weeks of him moving to St Mary’s care home he had come down to weighing 10 and a half stone! One of the staff members spoke to both myself and my mum and questioned us on why we had chosen that room as it was always cold and dark, which is awful to listen to especially coming from a member of staff that works there. I could go on for days on why you should not put a loved one in this care home.

This is a first visit for my husband for a short respite stay. He enjoyed the experience and said how friendly everyone was. He said it was comfortable and would be happy to go there again. From a relative's point of view all staff were very welcoming, friendly and paid attention to detail. The home was obviously making improvements to the building but this did not appear to be disruptive to the residents. The home was clean, warm and smelled of home-cooked food. I have made a further booking and am happy to leave my husband in their care.

Only one word for this place, disgusting. Would not recommend this place to anyone. Mother was in this care home for 3 weeks. Could not get her out fast enough.