Care Homes Owned by Saroia Staffing Services Ltd

place - full of very kind and caring people - who go above and beyond. Thank you all so much.

them. There is one carer who really looks after him, nothing is too much.

Her care is wonderful - could not ask for more.

stay but unfortunately was placed on end of life whilst there. The staff were amazing with Mum and also extremely supportive towards the family. We were made to feel welcome and nothing was too much trouble for the staff at an exceptionally difficult time for us. Mum was cared for very well during this time and treated with dignity and respect at all times. All the staff were polite and friendly in all my dealings with them. Cumberworth Lodge is very well managed by the manager and her deputy, who were both very approachable. The manager was away during Mum’s final days, so the deputy was in charge and went above and beyond in the care of Mum. I would definitely recommend this home.

I can't fault the way she was looked after which was very reassuring. A very big thank you to them all.

that made my father's stay welcoming and enjoyable.

booking our appointments for visits. In fact, they "bent over backwards" to suit our needs. They have been very attentive to our father's needs.

to add that Mum felt just the same way too. Many, many thanks.

but won’t forget how you cared for him.

difficulties and on a level 4 puréed diet.
No call for help facility ever seen in the bedroom, bed often unmade and didn’t have required bumpers on until just before moving.
Bedroom size inadequate for safe use of hoist equipment, insufficient room for own clothing to be stored.
Difficulty in phone been answered, unable to leave a message. Reception should be manned at all times.
Dressed in clothes not belonging to him, despite all his clothes been labelled.
Pod inadequate, no intercom and on two occasions saw forms completed by previous visitors still in the pod!
Attempted break-in some time ago, the window still boarded up on the last visit.
Not enough room to list all that needs improving.

is being adequately looked after, with some staff working above and beyond.

thank them enough for all the love and kindness that they have all given to him. They have all definitely been very kind and good with us all too. They all deserve a big thank you.

belonging to him were sent to his case. Dad has early dementia, he was extremely unhappy here! I tried to give the benefit of the doubt.

you! They never answer the phone so you can book in to visit. Some of the staff can be very short with you as well. Someone said we could ring up and speak to Mum over the phone but suddenly she is always asleep. When you do book a visit, my mum is still in bed which means I have to wait around while they get her up. She is not in her chair so she can see me, the carers just say that they never knew I was coming. Mum's pictures have been taken down and I have asked for them to be put back up several times but they haven't yet. I managed to go last week, did all the paperwork, temp check and Mum was asleep in bed. Why did they do all that for nothing? Some carers are nice and help me though.