Care Home Owned by Saroia Staffing Services Ltd in South Yorkshire

them. There is one carer who really looks after him, nothing is too much.

booking our appointments for visits. In fact, they "bent over backwards" to suit our needs. They have been very attentive to our father's needs.

but won’t forget how you cared for him.

difficulties and on a level 4 puréed diet.
No call for help facility ever seen in the bedroom, bed often unmade and didn’t have required bumpers on until just before moving.
Bedroom size inadequate for safe use of hoist equipment, insufficient room for own clothing to be stored.
Difficulty in phone been answered, unable to leave a message. Reception should be manned at all times.
Dressed in clothes not belonging to him, despite all his clothes been labelled.
Pod inadequate, no intercom and on two occasions saw forms completed by previous visitors still in the pod!
Attempted break-in some time ago, the window still boarded up on the last visit.
Not enough room to list all that needs improving.

is being adequately looked after, with some staff working above and beyond.

thank them enough for all the love and kindness that they have all given to him. They have all definitely been very kind and good with us all too. They all deserve a big thank you.

belonging to him were sent to his case. Dad has early dementia, he was extremely unhappy here! I tried to give the benefit of the doubt.

you! They never answer the phone so you can book in to visit. Some of the staff can be very short with you as well. Someone said we could ring up and speak to Mum over the phone but suddenly she is always asleep. When you do book a visit, my mum is still in bed which means I have to wait around while they get her up. She is not in her chair so she can see me, the carers just say that they never knew I was coming. Mum's pictures have been taken down and I have asked for them to be put back up several times but they haven't yet. I managed to go last week, did all the paperwork, temp check and Mum was asleep in bed. Why did they do all that for nothing? Some carers are nice and help me though.

great company from other residents, and daily activities to keep her stimulated. The home is beautifully furnished throughout. The staff and management coped superbly throughout our Aunts stay, always keeping firmly to the Governments Guidelines regarding the virus. Thank you again for your care whilst auntie was there. I can highly recommend St Mary's to my friends and relatives.

see him through a window because of covid, we witnessed him being left with food on the table with no help, or they would only give him a few mouth fulls and then leave him once again! My grandad also weighed 12 and a half stone in hospital and in the space of 6 weeks of him moving to St Mary’s care home he had come down to weighing 10 and a half stone! One of the staff members spoke to both myself and my mum and questioned us on why we had chosen that room as it was always cold and dark, which is awful to listen to especially coming from a member of staff that works there. I could go on for days on why you should not put a loved one in this care home.

was obviously making improvements to the building but this did not appear to be disruptive to the residents. The home was clean, warm and smelled of home-cooked food. I have made a further booking and am happy to leave my husband in their care.

At the time she was able to be hoisted out of bed, she was regularly encouraged to go into her chair and outside. They arranged for the hairdresser to come to her weekly and her nails were done all the time. Some days, when needed, the staff assisted my grandmother with feeding her but the majority of the time she did that herself. They always put a smile on her face.

level of care our nana received was amazing. She was always washed and put in clean clothes every day. The staff would get the hairdresser to come out and do her hair and always put 100% into their work. We couldn’t thank the carers and management enough for everything they’ve done for our nana and us as a family over the last 18 months.

time and loved it in this nursing home. She recently passed away. The management and staff treated Mum with care and dignity right to the end.

The home is lovely and clean and the food was excellent. Nothing was too much trouble for them. My uncle has just passed away, but I would like to thank St Mary's for all their support.