Oaklands Care Home

I would just like to say the care my brother received at Oaklands Care Home was excellent, and anything we asked the staff to do was always done. They did not give just care they also gave love to him from the cleaners and kitchen staff, and everyone was helpful. When he became ill they were there for him 24/7 with love and care. I can not thank them enough, from top management all the way down. Thanks so much.

My mum is treated with dignity and respect in every part of her care and she loves being here.

Mum was only with Oaklands for a short period of time before she passed away recently, but throughout her stay, the staff were amazing. Their care and attention to detail for Mum were excellent, and my wife and I were so grateful for everything they did both for Mum and ourselves - especially in making her final days so peaceful.

I've always found staff very friendly and helpful. They work very hard to make the residents feel valued and the care they give is very appreciated.

Very happy to have Dad here.

The home is pleasant, staff are helpful they find time if you need to talk about any activities, problems etc. You may have about your patient. the staff are security conscience and apply the rules are prescribes in their leaflet. The manager is very approachable and staff are very good with my mother. All in all I would tell anyone asking about putting a parent in the home. Yes, they will be well looked after,

During my stay at the care home, my view of the staff and how the care home is run did change. From why don't they do more to how did they manage to do so much. All the residents have different physical and mental needs. So looking after then when Covid is still causing problems makes you realise that care homes and carers are on the from line of social care.

I find Oaklands Care Home an excellent service. The staff are friendly, kind and helpful. Any information asked they are willing to help. Overall, my relative has been very well looked after and received first-class care. Thank you.

There could be more staff which would improve things. They seem to be worked very hard with long shifts and do not seem to be able to get proper breaks with no meal provided. The staff turnover is fairly high caused by the above.

Very satisfied excellent care.

The staff always seem to be smiling and helpful. The home has a variety of things to do during the day and evening. The one let down is the lack of trips out. This is due to lack of staff available to push wheelchairs. This is very disappointing to those who look forward to the organised days out.

This gives all the residents a big boost to their health and wellbeing.

The staff are very kind, helpful and courteous at all times and nothing is too much trouble for them. I visit every day and have seen this for the last five months since he was admitted, so I see the care that is given and feel reassured that he is in safe hands.

Thank you

This was the second period of respite in Oaklands. The previous week (last year) has been successful, with no concerns. We had hoped to use Oaklands regularly. However, although staff were friendly and helpful, my husbands skin was not cared for. He had difficulty negotiating the very steep ramp safely in his powered chair and there was no TV provided this time (had to rush out and get one a day of admission). These concerns were reported to management and appeared of be taken on board.

The home facilities and accommodation have improved in recent years due to the new owner. The staff are always friendly and helpful and my aunt always speaks well of them.

The new owners have recently invested in a new extension and general refurbishment of the premises to improve the facilities. The overall standard of care is good and the residents are safe and secure. The staff are friendly and helpful.