Hillbro Nursing Home

From the bottom of my heart, thank you to everybody who works to support the residents in your care

My mum has really settled in well at Hillbro. She is much happier than she has been for a long while. The staff are really friendly and lovely, mum says the food is really good and there is plenty of it ! Mum is happy in her own space watching TV but does also go out a couple of times a week. It is a welcoming place to be, very glad she is being cared for here.

Mum moved into Hillbro at the end of September and has settled really really well. The care shown by all members of staff is outstanding, they are all extremely polite and mum likes them all. The Management team are very approachable and will answer any questions you may have. The food is outstanding and mum is really enjoying meal times. The Home is also spotlessly clean throughout. Myself and my sister are so pleased we chose Hillbro.

I am writing to express my heartfelt appreciation following my recent visit to Hillbro Nursing Home, where my aunty is currently a resident. From the moment I arrived, I was struck by the warm and welcoming atmosphere, the clean environment. I was deeply impressed by the professionalism and compassion shown by your staff. Also want to commend the management for the excellent running of the home. As a family, it brings us great comfort to know my aunty is receiving such exceptional care. Please accept my sincere thanks to all your staff.

My step-mum was transferred to Hilbro from hospital via their fast-track scheme having already been put on the end of life programme. She was deteriorating rapidly in the hospital so I was relieved when she was transferred as the hospital staff didn't seem to have the time necessary to spend with her. My step-mum was transferred on the 6th January 20205, unfortunately was only there until the 20th when she died. On transfer her care was exemplary being an "old school" nurse myself I am very critical but I cannot fault her care. The staff and management were superb and initially she rallied round. Unfortunately she succumb despite there care and attention. I highly recommend this home.

The management are very visible and are open about their goals and challenges.

All of our family highly recommend Hillbro Nursing Home! Thank you to their team.

I cannot fault the level of service and professionalism Hillbro Nursing Home have offered my parents from their stay. The home is supremely clean and the standard and quality of service is unsurpassed. The home coped extremely well through covid despite the challenging situation and are always swift to act when action was needed. I would wholeheartedly recommend Hillbro for residential, respite or nursing care. Thank you.

During that time they showed him so much love and care. It's a big happy family which embraces everyone including relatives. The staff and management /owners go above and beyond to provide outstanding care.

I am so pleased that I moved my husband to Hillbro Nursing Home back in April last year. He has been so much happier and content and the care from the staff has been outstanding and the nursing care has been the best we have experienced. Everyone is so thoughtful and supportive and keeps informed about everything daily and they always go above and beyond to help with anything they can. I would like to say knowing my husband is being so well cared for it has improved my health mentally and physically and I can't thank the team enough.

Hillbro Nursing Home is a wonderful nursing home, my dad has been here for nearly five years now. All the staff are amazing, they are kind, caring and treat all residents with dignity. The home is very clean and welcoming, I'm so glad my dad is cared for at Hillbro!

Thank you to each and everyone of you for the love and support you show my mum.

When I had to put my mum into care I felt that I'd somehow let her down but, I had so many people giving me peace of mind that Hillbro was the right place for her and, it was! The staff are truly amazing, always on hand for both residents and their family and friends. No stated visiting times, you're always welcome. Fantastic live entertainment and visits out, staff actually sit with residents giving that all important conversation time. Rooms are immaculate, personal items are encouraged to bring. Mum has been there a few months now and she is so happy which, makes me and my family happy knowing she is safe at all times. I am so glad that Hillbro were there when we needed them most, nowhere better for my lovely mum!

My husband was cared for at Hillbro Nursing Home from June 2023 until his death in April 2024. From the outset from his assessment at home it was clear the expertise, understanding, provision to meet his extreme dementia needs this nursing home was totally equipped in providing and meeting his needs. All the staff went above and beyond all expectations we as his family could have wished for. He was secure, safe, and at all times the care he received was beyond exemplary. And he was loved by all at Hillbro. Not just that, as a family we were and, remain welcome and very much cared for and continue to benefit and enjoy being part of the Hillbro Family. I cannot praise Hillbro enough and this review inadequately says everything that is so wonderful about this very special place. I can only urge others searching for a nursing home for a loved one to visit and see for yourself.

The Hillbro team go way beyond with the care and dedication not only to the residents but also to family members. I cannot thank them enough for the extra time I had with my husband.

I feel 100% at ease that she's in the best place for her. The staff are outstanding.

My uncle has been a resident here for several years. He has always been so well cared for and his changing needs have been well met. The staff are brilliant and treat all the residents with dignity and respect. The home is so clean and the decor well thought out and cheery. All the staff from the director and the manager and administrative staff through to the care workers, all genuinely care, are supportive and get to know the residents individually. As a family, we could not have wished for better care.

My husband was moved into Hillbro in May 2023 as it was no longer safe for him to be at home. From that first day, my husband has been treated with loving care, compassion, dignity and respect by all the wonderful care workers who always smile and are calm even when under extreme pressure. I cannot leave out the superb cooks and kitchen staff who produce mouth-watering meals, catering to a multitude of different needs. The housekeeping team do a wonderful job with the laundry whilst keeping all the rooms, corridors and other areas spotless and fresh smelling. Relatives can visit at any time for as long as they want and are also lovingly looked after by the amazing staff, nothing is too much trouble. Any issues that arise are swiftly dealt with and reported back on. Hillbro is a very unique nursing home, it is a warm and welcoming place where the residents are cherished and everyone is included in this huge family.

My husband has been at Hillbro for two years and settled in well. The management and staff have treated us both with great empathy and kindness.

My mum was a resident at Hillbro for 9 weeks receiving end-of-life care following a severe stroke. During this time Mum received the highest level of care, love and attention from all the staff. They attended to her every need and also looked after me and all other friends and relatives who visited. It is difficult to find the words to express my gratitude and thanks for the care Mum received, the staff are an amazing team.