Hillbro Nursing Home

Holden Lane, Baildon, Shipley BD17 6RZ
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10 52 Reviews
  • Hillbro Nursing Home, Shipley
Hillbro Nursing Home is a provider of residential nursing care to those with dementia and extra care needs.

The home is based in Baildon in Shipley and has close links with the local community.

Person-centred care is delivered by a highly motivated and experienced staff team.

Staff treat individuals with dignity and respect at all times.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ann-Marie Marsden (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)

Hillbro Nursing Home Reviews (52)

10

Hillbro Nursing Home has a Review Score of 10 (9.962) out of 10, based on 20 reviews in the last 2 years.
Over all time Hillbro Nursing Home has 52 reviews.

Overall Experience
  • 48
  • 2
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Date Published
  • 52
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  • 15
  • 20
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Reviewer Connection to Hillbro Nursing Home
  • 28
  • 7
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  • 2
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  • 1
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Total of 52, showing 41-52
Review from Hilary K (Cousin of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given in this nursing home is second to none. My cousin was only in here for the last 7 days of her life and she couldn't have been looked after any better. Nothing was too much trouble and the staff were so kind, gentle and considerate. I ever I needed a nursing home this one would be the
one I would choose.
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Review from Julie C (Daughter of Resident) published on 20 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was in the advanced stages of Alzheimer's Disease and transferred from another place to Hillbro towards the end of October 2019. I was initially worried about the move but hugely reassured after discussions with the owners. The move was managed with patience and care for mum and also our other family
commitments. This was an insight into the care mum would continue to receive. After transfer, the staff at Hillbro all worked diligently to get to know mum personally, her likes, dislikes and anything that gave her distress. As mum is blind that is a challenge but overcome by the lovely staff. It's always a busy day at Hillbro but walk through the door and you are welcomed, offered a hot drink and a chair. You are encouraged to chat to the nursing staff if you want to know details of care or have any questions or concerns. The home manager is accessible and easy to talk to. I recommend Hillbro 100% and praise "Team Hillbro" for looking after my mum as I would. Fantastic, thank you.
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Review from B N (Wife of Resident) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The last two and a half months of my husband's life were spent at Hillbro Nursing Home, where he was loved and cared for by all the excellent staff. Nothing was too much trouble for them and whatever he asked for was given. He was kept very smart by the ladies who did mountains of laundry and this was
important to us both. The atmosphere at the nursing home was lovely. The staff worked very hard, but no matter how busy there were, they were always brilliant with the residents and had endless patience. Names cannot be mention, but everyone in whatever role were wonderful. If in the future I would have to go into nursing care I have told my family - take me to Hillbro! My love and my thanks to you all.
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Review from K V (Daughter-in-law of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always excellent in all areas.
Very pleased with my father-in-law's care and the approach of staff team at Hillbro.
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Review from J V (Son of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No concerns re the care of my dad in Hillbro. The staff are really good and friendly. My dad is really settled there.
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Review from Zoe P (Granddaughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, staff great. Confident a great provider of care.
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Review from Kelly P (Granddaughter of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always look after and talk to my grandma and treat her really well. She has had her hair and nails done which she used to love. The home allows dogs and grandma loves dogs. It has been the best place for her.
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Review from Terry P (Son of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been at Hillbro for a number of years and I can say the staff and facilities have been great, a very high standard of cleanliness and care. It's a pleasure to complete this form to show how much their care and support is appreciated.
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Review from Julie P (Daughter of Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into Hillbro 9 months ago. I can't express how happy I am with everything, the staff and management do for him. The carers and nurses are so kind and thoughtful towards him. The carers and nurses are so kind and thoughtful towards mt dad there isn't anything they wouldn't do for him. They
are very approachable and friendly. The management are also very helpful and approachable. My dad has a lovely room which is kept very clean. His clothes are washed every day. I think it's brilliant that they have regular entertainment. My dad gets to go out on regular trips for meals. The lady who is in charge of the entertainment is fantastic with all the residents, she makes sure they do regular activities including live entertainment. The kitchen staff do a brilliant job catering for everyone needs. The food is very good and nothing is too much trouble. Overall I can't thank the management and staff enough for all they do for my dad. I can honestly recommend it to anyone who is looking for a nursing home.
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Review from Roger C (Husband of Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is very well cared for at Hillbro Nursing Home where she has been a resident for 9 years. She is in the later stages of Alzheimer's Disease. The staff allow me to participate in her care believing successful care is a partnership. The strength of the nursing home is in its staff whose training
and attitude is exemplary. It is well led by the manager. The most recent CQC assessment of "Good" is accurate in my opinion.
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Review from Elsie M (Wife of Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very impressed by the staff here, they display great patience, with good humour and expertise to patients who can be very difficult. They appear to have been very well trained, and that can be said for all staff, including those on domestic duties.
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Review from Gill L (Daughter of Resident) published on 27 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad moved in to Hillbro in March and I'm so pleased we managed to get him a place here. I can't praise all the staff enough, the management are really helpful, the carers are all amazing and can't do enough for the residents, the chef is brilliant as are the staff that work in the kitchen. I love
the fact that they put on regular entertainment which seems to be a big hit with all the residents. Overall I can't thank you all enough for what you do for my Dad. I'm sure my Mum and sister would wholeheartedly agree!
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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Hillbro Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.962 for Hillbro Nursing Home is calculated as follows: ( (229 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 237 Ratings = 4.962
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillbro Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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