Willow Grange

Keep going. Activities could have a slight improvement but you can see everyone trying to work on them.

My dad has been in this care home after experiencing dreadful, neglectful and safeguarding issues at a previous care home. My family and I are very happy with the care Dad receives. We go at least 3 times a week, at different times and never felt concerned about Dad's care and wellbeing. Residents are frequently provided with a variety of snacks and refreshments. Dad's presentation is good. The only things that seems to lack is stimulation/activities.

My husband was transferred to the home from hospital. I was met by staff with smiles, consideration & empathy. My husbands health improved due to the good care given by staff. Carers on the unit are amazing, giving each patient friendship & car required by all different aspects of dementia. All the unit is kept clean, which is no easy task, all the staff are clean & tidy & very pleasant. I could ask for nothing more. Also staff have supported me along this traumatic journey.

Staff very welcoming. She is looking forward to going into garden now its getting warmer. She is happy + settled.

Granddad has been in this nursing home for almost 3 months receiving end of life care. The nursing home staff without exception are all very caring and professional and do a wonderful job of looking after granddad. We have visited almost daily and called daily often more than once a day and were at no point ever made to feel we were inconveniencing them. They were always on hand to update us on granddad's progress and care. Granddad has dementia so caring for him is at times quite challenging. The staff have treated granddad with dignity and respect and in a time when it was not possible for Granddad to be looked after at home gave him the next best alternative. We thank every staff member for their care and for getting to know our precious granddad and dad as a person and looking after him so well. No words will ever be able to convey our gratitude to each and every one of the staff. Thank you all so very much.

Myself, my husband and my children cannot praise the home enough. A member of my family rang every day without fail and always received a complete update. I was also called if dad had any problems at all.

The staff are very attentive and compassionate. Nothing is too much trouble for them from the care staff, admin staff and catering staff - they are a great team. They have ensured my grandad's move was as comfortable as possible. We call every evening and we are always updated on how grandad's day/healthcare has been.

My mum moved into Chestnut Lodge on discharge from hospital. Initially, she was anxious and unsettled and having dementia didn't help as she really didn't understand where she was and why she was there. She was on the dementia ward on arrival but within a week this was discussed with myself and staff and it was decided that the better option for my mum at the time would be the residential unit. A move so soon after arrival wasn't an easy transition but the staff were absolutely fantastic with her and with me providing support and reassurance. She is eating again, taking her medication, socialising with others, participating in the activities and is more positive in herself. The staff are super hard-working, kind, passionate and loving. My mum is gaining weight, taking care of her appearance and they support her well with this. Thank you to staff for caring for my mum and allowing me to visit her as her daughter and not her carer.

After a previous bad experience it was such a relief to find my wife a placement at Chestnut Lodge where she is now settling in nicely. The home itself is modern bright and airy with a calm and relaxed atmosphere. Since my wife went to Chestnut Lodge she has put back on the weight that she lost previously and looks like her old self again. The staff are well trained and caring towards the residents and the home itself is well managed and well-run. Chestnut Lodge and all the staff there get top marks from me. Thank you.

Chestnut Lodge is where my wife is cared for. I have every admiration for the home, she is very well looked after. All the staff is excellent and the manager has sorted my wife's stay there. My wife is very happy there, which gives us absolute satisfaction. Thank you so much.

My Mum moved to Chestnut Lodge a few months ago. I could not praise the place, staff, and management enough, they are all fantastic. My Mum has settled so quickly here, which has been a huge relief. She could not be in better hands, all the staff is so lovely and that shows in how my Mum is. The manager was amazing, sorting everything for us and running a fantastic care home, this place is fantastic on all accounts.

The floor needs to be re-decorated as the ground floor, but I don't know if this is scheduled to happen or not. A new vinyl floor covering has just recently been put down to replace the carpets to make it easier to clean, which is a big improvement. Unfortunately, they haven't replaced the carpets in the bedrooms with vinyl. It would have been better if they had as the bedrooms do smell sometimes. Also, clothes appear to go missing even though they have been provided with sewn-in labels. To make it easier to carry out activities the side lounges must be provided with larger tables like the ones in the dining room. The current tables are too small.

Despite the changes that have taken place behind the scenes the level of care from the staff has been exceptional. The current owners rebranded but have put in some improvements which helped aid my mother in her final stages. This care home offers amazing care, I trust the staff and they treat the residents like family and always made me feel welcome whenever I came by which made me feel comfortable in knowing they were being open and honest in their care. Thank you!

My husband has been at Chestnut Lodge Care Home for two years. The staff are kind, caring and compassionate. The home provides a safe, comfortable environment that promotes the physical, mental and emotional well-being of the residents. The nursing home offers around the clock care, ensuring the medical and personal needs of the residents are met promptly and professionally. This offers peace of mind to me and other family members and I know his is in safe hands.

We had to choose a care home for my mother during Covid and couldn’t visit any care homes at all. We were given a list from the council that was on their approved list. As Chestnut Lodge was just down the road from our mother's home, we did the virtual online tour which was very informative and that was it, sold as seen and never regretted it one bit. A big shout to two seniors on the wing, you know who you are, thank you for your care.

Overall, everything was good. No complaints.

If you have a loved one who needs care do not put them in here. My mum went in 4 weeks ago and passed away yesterday. The buzzer she had in her room did not work most of the time and despite us and social services raising this for over 2 weeks it was never fixed. She was never taken out of her room other than to have a bath once a week, even after we took a wheelchair in for them to use. For tea, she was constantly given jam sandwiches and soup. The manager never introduced herself. We did ask for her to meet with myself and social services in mum's room but she sent a nurse instead. My mum's life was miserable in here. The staff did their best but when you only have 2 care assistants and one nurse to deal with 20 patients it is a near impossibility to cope. On the morning she died we were taken to her room as we had received a call to say she was poorly. We got there to find she had already passed away and they never even told us. It was a massive shock.

I have found that all staff are very helpful and act in a caring manner.

My father was only in Chestnut Lodge Care Home for six days where he sadly passed away. All the staff through his end-of-life care were brilliant and showed genuine empathy with nothing being too much trouble. Even though we didn't use the facilities (dining room, lounge etc.) I observed that they were of a good standard. rooms are also of a good standard and can be adapted to personal needs. The home provides well-maintained surroundings and improvements are taking place. If you are looking for care for one of your loved ones then I wouldn't hesitate to recommend Chestnut Lodge. Thanks again to all.

My brother moved into the home in May 2019. It was a difficult decision for myslef and my family to make. At that time, he was an alcoholic and could not look after himself in any capacity. The carers and team took over his care with compassion and gave him an extra four years, which we never expected. He was given the care and support he required. He was happy with the activities and loved the staff immensely. I cannot thank them enough for their care and dignity given to him in his last months. He passed away on 16.1.23.