Park Avenue Care Home

The atmosphere is consistently one of a venue that takes genuine care of its residents, and we consider ourselves very lucky to have been recommended Park Avenue as a suitable care home.

Ken is now resident of your care home. I call to see Ken several times, I am amazed, your staff are brilliant, very caring. The place is amazing, it's clean, tidy and secure. Staff are always very helpful and polite.

I am delighted with the care provided to my brother by Park Avenue Care Home. The home really does project a family atmosphere. This family atmosphere is promoted by the staff, particularly the nursing staff who deal day-to-day with the residents. I have found the manager and admin staff to be approachable and helpful and my brother tells me that the staff in the kitchen are also friendly and flexible. The staff always treat my brother with respect and deal well with his specific needs.

My mother in law received excellent end of life care in every aspect for two months. She was challenging, awkward in many ways and didn't want to be there yet all the staff were extremely patient, positive and kind. Their communication with me was great.

Park Avenue care home provided my daughter with such good care during her time here and would recommend it wholeheartedly to anyone. The staff are caring supportive and efficient. Sensitive to my daughters needs and ours. The work ethic is amazing and from the very first hour the atmosphere was like a breath of fresh air. They all deserve every award and more.

My late wife was a resident at Park Avenue Care Home for the last 5 weeks of her life. The care and compassion provided by all the staff at the home was exceptional. They were kind, compassionate and fully understood my wife's very specific medical needs. The home is bright, clean and very well managed. Specialist nursing and GP provision was always available from outside the home. The whole family cannot express our thanks enough.

From going through the door it is a welcoming atmosphere. My mother has settled in so well. The staff are caring and kind.

It has exceeded our family's expectations. From the moment we walked through the doors, we were greeted with warmth and kindness by the attentive staff. The home itself is beautifully maintained, and the welcoming atmosphere immediately puts residents and visitors at ease. The level of care provided is outstanding. The staff members are genuinely compassionate, treating everyone with respect and dignity. They take the time to get to know each individual, which has made a world of difference for my grandad. The activities are great, there's always something enjoyable happening. The dining experience is equally impressive and delicious meals. The manager clearly takes pride in her work, continuously striving to improve and provide the best possible environment for residents. The peace of mind we have knowing our loved one was happy, safe, and well cared for is priceless. We are incredibly grateful to have found such a wonderful place and thank you for all the care you provide.

The most notable factor was how polite everyone was and this made residents and visitors feel like part of a much-loved family.

My mum was admitted to Park Avenue in March 2023 after a stay in hospital, she had many health issues and was not eating and drinking correctly nor keeping up with her personal cleanliness after going to Park Avenue, this all changed and my mum started to gain weight and was having regular showers. We saw a massive improvement in my mum because of all the time and effort that the staff showed her. The staff were very friendly, kind, caring and comforting towards my mum and myself and my sister. Unfortunately, my mum passed away at the beginning of September but we truly believe that the care that the staff gave her extended her life. We are truly grateful and thank all staff in all departments at Park Avenue.

Love and best wishes.

We were so glad to get her out of there as we could not sleep while she was in there as we were so concerned.

Can't describe how poor this facility is, how people can leave good reports is unbelievable, how the CQC report has stated good have not checked the condition of the building and the poor quality of the food everything comes out of a tin, residents don't have a choice and food is just placed on lap if you are bed bound. Please take care if you are a resident/relative.

They also made sure we were ok and nothing was too much trouble.

The staff at the home are so lovely, nothing is too much trouble. They do seem to genuinely care, l could not fault any of them. They are so busy, yet will give you the time that is needed and made you feel at ease. They work so hard and l honestly do feel my dad got the care he needed and l am truly grateful for that.

Visit my wife as a dedicated carer almost daily. Although staff turnover has been high and Covid has disrupted the home and seen some deaths, staff have done their best to provide a high standard of care and are friendly and cooperative. Obtaining support and diagnosis from the linked health centre to patient issues has been disappointing. Safeguarding residents and Covid adherence to precautions and regulations has been followed. Gaining entry to the premises when the reception staff are not in attendance has been protracted and frustrating. During weekdays there is generally no problem.

My dad got discharged from St. James hospital in December 2021. He had been in hospital since September and this was the only home in our budget. The home is fantastic. staff are excellent and management team are very good.

Sadly my dad's health deteriorated and he passed away at Park Avenue in January 2019 but we are so glad he spent his last days at the home and we found him the right home to spend the last year of his life in.

My dear mother was cared for by Park Avenue Nursing Home for over 6 years.

She had dementia and so went through a number of difficulties with her memory, speech, behaviour and later her mobility and swallowing.

Finally, she passed away at the nursing home in November 2018.

The care and patience of the staff is second to none and all mums needs were met however difficult.

They know each person personally and it feels like a family.

Thank you so much for everything you did for her over the years.

My father spent the last few weeks of his life here and received care, patience and understanding from the whole team, 2 ladies in particular. We visited and stayed with Dad and were made very welcome, they couldn't do enough for us. I cannot thank the manager and her team enough.