Care Homes Owned by Park Avenue Care Ltd

law, who I must say loves all the staff there ! The food is freshly prepared and special dietary requirements met.
I have always been made very welcome when ever I visit. (Cake & coffee most visits!)
I can't recommend Meadows Edge highly enough, the care given exceeds expectations.

Staff numbers are in excess of Statutory requirements, but sometimes none are available in the Day Room, due, presumably, to work load or, Staff Shortages! Overall, I cannot praise the service highly enough and I am certainly pleased that I chose 'Meadows Edge'. I would not hesitate to recommend the Home to anyone in the position of looking for Care for a loved one. One observation I must note is that sometime/s patients are sitting in wet pants for too long. I appreciate that it is difficult to check this at peak times. But patients sitting in soiled underwear for long periods must be avoided at all costs.

to. It feels very lonely. There is one particular patient who regularly barges into my room - most recently at 7am when I was trying to sleep and I found them shouting at me at the foot of my bed. If I do leave the room to exercise around the building it is set out in a rectangle of corridors so if you encounter this person it is very distressing as they often follow and try to touch you.

There appears to be a shortage of staff as I need leg stretch exercises performed in my wheelchair twice a day but sometimes there are no staff able bodied enough to do them.

Some of the staff here are exceptionally attentive and make a real difference getting through each day.

a breath of fresh air. They all deserve every award and more.

Specialist nursing and GP provision was always available from outside the home. The whole family cannot express our thanks enough.

is outstanding. The staff members are genuinely compassionate, treating everyone with respect and dignity. They take the time to get to know each individual, which has made a world of difference for my grandad. The activities are great, there's always something enjoyable happening. The dining experience is equally impressive and delicious meals. The manager clearly takes pride in her work, continuously striving to improve and provide the best possible environment for residents. The peace of mind we have knowing our loved one was happy, safe, and well cared for is priceless. We are incredibly grateful to have found such a wonderful place and thank you for all the care you provide.

dedicated workforce.
Although the property is of an age, it is well designed for the residents and was always clean and fresh and a hive of activity and well monitored.
Dad was always clean and tidy and always in fresh clothes. Everybody was treated with dignity and respect and it was great to see interaction with the staff and residents and guest entertainers. Food was of a very high standard and a variable menu full of choices.
Plenty of tea and coffee and biscuits on the go and fresh fruit juice every day.
The most notable factor was how polite everyone was and this made residents and visitors feel like part of a much-loved family.

her duties with excellence but also facilitated video calls between my Mum and me, which meant the world to us.
During my Mum's passing, the staff continued to support me, guiding me through the process and assisting with arrangements. I am deeply grateful to them for their compassionate and professional care. I wholeheartedly recommend Meadows Edge Care Home for their outstanding service in looking after my Mum.

condition. One constant from Meadows Edge, that I believe has helped Mum is the staff - they genuinely care in all senses of the word.
The facilities are much improved now, they've undergone some significant improvements since mum's been there. She's moved rooms and they were quick to adapt to her specific needs.

She was so well cared for. Thank you to all the staff there.

and kept us informed whenever they needed to.
We want to say a massive thank you to past and present staff who were there for Mum and us. We couldn't have got through any of it without your love and support.

We saw a massive improvement in my mum because of all the time and effort that the staff showed her. The staff were very friendly, kind, caring and comforting towards my mum and myself and my sister. Unfortunately, my mum passed away at the beginning of September but we truly believe that the care that the staff gave her extended her life. We are truly grateful and thank all staff in all departments at Park Avenue.

best wishes.

and there were lengthy periods where there was no staff on the floor as we looked for them, there were patients calling out in distress with no response from staff.
On top of that, they lost her glasses and were unresponsive when we asked them to look for them.
There was a lack of managerial oversight, the place seemed to be run by the admin who said all the right things but didn't have any substance or act on them.
We were so glad to get her out of there as we could not sleep while she was in there as we were so concerned.

rooms, with a TV if it works.
As for meals, you would not feed your children, (chicken nuggets and spaghetti hoops) nothing like fresh no fruit or veg, have to beg and question everything. Feel sorry for the residents who can't communicate and relatives who are unaware.
Residents seem to be given everyone's leftover attire,
Can't describe how poor this facility is, how people can leave good reports is unbelievable, how the CQC report has stated good have not checked the condition of the building and the poor quality of the food everything comes out of a tin, residents don't have a choice and food is just placed on lap if you are bed bound. Please take care if you are a resident/relative.

who was on end of life care with compassion and made sure he was comfortable.
I am eternally grateful to them all for making his last three weeks the best they could be.
They also made sure we were ok and nothing was too much trouble.

grateful for that.

to patient issues has been disappointing. Safeguarding residents and Covid adherence to precautions and regulations has been followed. Gaining entry to the premises when the reception staff are not in attendance has been protracted and frustrating. During weekdays there is generally no problem.