Care Home Owned by Park Avenue Care Ltd in West Yorkshire

a breath of fresh air. They all deserve every award and more.

Specialist nursing and GP provision was always available from outside the home. The whole family cannot express our thanks enough.

is outstanding. The staff members are genuinely compassionate, treating everyone with respect and dignity. They take the time to get to know each individual, which has made a world of difference for my grandad. The activities are great, there's always something enjoyable happening. The dining experience is equally impressive and delicious meals. The manager clearly takes pride in her work, continuously striving to improve and provide the best possible environment for residents. The peace of mind we have knowing our loved one was happy, safe, and well cared for is priceless. We are incredibly grateful to have found such a wonderful place and thank you for all the care you provide.

dedicated workforce.
Although the property is of an age, it is well designed for the residents and was always clean and fresh and a hive of activity and well monitored.
Dad was always clean and tidy and always in fresh clothes. Everybody was treated with dignity and respect and it was great to see interaction with the staff and residents and guest entertainers. Food was of a very high standard and a variable menu full of choices.
Plenty of tea and coffee and biscuits on the go and fresh fruit juice every day.
The most notable factor was how polite everyone was and this made residents and visitors feel like part of a much-loved family.

We saw a massive improvement in my mum because of all the time and effort that the staff showed her. The staff were very friendly, kind, caring and comforting towards my mum and myself and my sister. Unfortunately, my mum passed away at the beginning of September but we truly believe that the care that the staff gave her extended her life. We are truly grateful and thank all staff in all departments at Park Avenue.

best wishes.

and there were lengthy periods where there was no staff on the floor as we looked for them, there were patients calling out in distress with no response from staff.
On top of that, they lost her glasses and were unresponsive when we asked them to look for them.
There was a lack of managerial oversight, the place seemed to be run by the admin who said all the right things but didn't have any substance or act on them.
We were so glad to get her out of there as we could not sleep while she was in there as we were so concerned.

rooms, with a TV if it works.
As for meals, you would not feed your children, (chicken nuggets and spaghetti hoops) nothing like fresh no fruit or veg, have to beg and question everything. Feel sorry for the residents who can't communicate and relatives who are unaware.
Residents seem to be given everyone's leftover attire,
Can't describe how poor this facility is, how people can leave good reports is unbelievable, how the CQC report has stated good have not checked the condition of the building and the poor quality of the food everything comes out of a tin, residents don't have a choice and food is just placed on lap if you are bed bound. Please take care if you are a resident/relative.

who was on end of life care with compassion and made sure he was comfortable.
I am eternally grateful to them all for making his last three weeks the best they could be.
They also made sure we were ok and nothing was too much trouble.

grateful for that.

to patient issues has been disappointing. Safeguarding residents and Covid adherence to precautions and regulations has been followed. Gaining entry to the premises when the reception staff are not in attendance has been protracted and frustrating. During weekdays there is generally no problem.

it was good to know that our dad had the best care. The staff were so supportive and it was lovely to see friendly faces when you visited. Staff would always talk to you and the nurses were fantastic by keeping us informed of GP visits. The new manager was approachable when I had to speak to her about something.
Sadly my dad's health deteriorated and he passed away at Park Avenue in January 2019 but we are so glad he spent his last days at the home and we found him the right home to spend the last year of his life in.

of the staff is second to none and all mums needs were met however difficult.

The staff are genuinely caring and liaise well with the families and local GPs.
This includes the manager, nurses, carers, activities coordinator, kitchen and many more.
They know each person personally and it feels like a family.

Thank you so much for everything you did for her over the years.

needs were always met by the nursing team and care team and I was always informed of any health changes. If he needed a doctor, I was always informed and always told the outcome.

I would like to say right from the management - nursing - care - cleaning teams I have always found them to be very pleasant and helpful at all times. Nothing is too much trouble for them and always asked how I was too. The manager's door was always open if I needed a chat.

From the bottom of my heart, I can not thank them enough for how my dad was cared for in his latter years.

we had a full understanding of the services and had a member of staff show us round.

I believe that overall the staff showed caring and cheerful care to it's residents and visitors alike, this can only be achieved by good leadership. We live sixty mile from the care home but were kept informed by the staff on the EMI unit if they detected any change or cause for concern in my aunties health.

The only area I can see room for improvement is the EMI lounge area which is small and not particularly well laid out.

When her room was recently flooded from an upstairs bathroom, the Manager quickly moved her to a spare room and got her room redecorated immediately, making improvements at the same time. So now my wife has a smart room with new pictures and wall art to cheer the place up. I feel very relaxed to know my wife is doing well cared for in a very difficult situation.

nursed in bed in a pleasant room which gave us peace and privacy. If he had been able there was an attractive dining room, lounge and gardens and various activities. The staff were friendly and helpful, treated him with dignity and always ready to explain any treatment.