Pennington Court Care Home

Hunslet Hall Road, Leeds LS11 6TT
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8.6 37 Reviews
  • Pennington Court Care Home, Leeds
Pennington Court Care Home prides itself on its care and has a long-standing reputation for excellence with residents, families and health professionals.

Carers recognise that making the decision to live in a care home is seldom an easy one and never forget that their clients are individuals with unique needs and wishes. A highly skilled team of dedicated professionals take pride in delivering care that respects personal choices and caters for individual tastes.

Pennington Court is proud of the excellent standards of care which its staff deliver and the homely atmosphere which exists throughout the home.

What’s included at a glance:

• Convenient location, close to Leeds city centre

• Single, comfortable rooms, some with en-suite facilities

• Spacious lounges and airy dining spaces

• Sheltered courtyard garden

• Hairdressing salon

• Variety of social activities to suit all tastes

• Good wholesome food

Please note all rooms are non-smoking but there is an outdoor smoking area if required.
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Care Provided by Pennington Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees include accomodation, all meals, laundry, care and support and social activities (exc trips).


Additional charges apply for services such as hairdressing, chiropody, opticians etc

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kim Turton (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at all times but we'd kindly request where possible to avoid mealtime unless you want to eat with your family member/ friend.


    Meal times (8am-9.30am / 12.30pm-1.30pm / 4.30pm-5.30pm)

Parking

  • For parking:
    Once you are on Hunslet Hall Road and have seen Pennington Court take your next left onto Disraeli Terrace. Then 1st left into Disraeli Gardens. Continue forward and you will see a car park
    on your left which is available free of charge for visitors.

Pennington Court Care Home Reviews (37)

8.6

Pennington Court Care Home has a Review Score of 8.6 (8.581) out of 10, based on 7 reviews in the last 2 years.
Over all time Pennington Court Care Home has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pennington Court Care Home
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Total of 37, showing 21-37
Review from Rita T (Daughter of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum lived here for just over 6 months. On several occasions when I visited, she still had tablets in her mouth, on her tongue, unswallowed. There was usually a cup of drink on the table which she was unable to reach, so she was always thirsty. We asked many times for the hairdresser to perm mum's
hair but when we went it was getting cut far too short and not permed. On a visit on Thursday 5th May we pointed out swelling on her face, they hadn't noticed. Someone from GP surgery referred her for a scan. The next we heard, was Saturday 7th May, Mum was sent to the hospital, not eating or drinking. When I got there, Mum looked terrible, her whole face and neck were swollen and she was very, very ill. My mum was diagnosed with staph disease, this turned to sepsis, and sadly she passed away in the early hours of Thursday 12th May. My mum should have been sent to hospital on the Friday to receive antibiotics sooner. I put an official complaint in with the manager. Not heard anything since. Do not recommend!
Reply from Paul Torrance, Operations Director at Pennington Court Care Home

Thank you for your feedback. We have received your complaint and are currently investigating all the points you have raised. We take all comments extremely seriously and are very disappointed to hear about the concerns you had about your Mother's care experience at Pennington Court. Our residents' health and well-being remain our unconditional priority. You may be aware that we have a newly appointed manager at Pennington Court who is currently investigating the points you raised through the appropriate channels and will respond to you directly once that review has been completed.

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Review from C S (Son of Resident) published on 31 October 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very poor service. Will harass the resident if payment is not made. Stay well clear, better ones around. Buzzer going off and no staff until 50 minutes later. Wouldn't put my dogs in there. Rude staff, poor and little food for the money.
Reply from Gail Lawton, Finance Director at Pennington Court Care Home

Thank you for your feedback. As your Mum has been living here since November 2020, we thought she was very happy with the services she is receiving. It is very disappointing to hear that you are unhappy with the care your Mum receives from us. We will of course be happy to investigate the points you have raised and will contact you accordingly. Whilst various discussions have been held over the last 12 months relating to a number of unpaid bills, we do hope that you will appreciate the need for clients to pay for the services they receive and we now thank you for settling the account.

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Review from J M (Daughter of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have concerns about my mum's care at Pennington Court Nursing Home Leeds. It is minimum care. There has been a couple of occasions when myself and another member of the family have had to go in and shower my mum, as she had not had one for a few weeks. My mum gets personal care twice a day, when they
get her up and sit her in her chair on a morning and when they put her to bed after tea. There has been an occasion when my mum was left sitting up in bed all night with her glasses on, no drink, no repositioning (which should be done every three hours) then ended up with a bad bed sore.
They always seem to be short-staffed and when they get agency staff in most of them do not have a clue about the resident or what they are doing and don't seem bothered.
Reply from Paul Torrance, Director of Operations at Pennington Court Care Home

Thank you for your feedback on Pennington Court. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your care experience at one of our homes. Our residents' health and well-being remain our unconditional priority. The newly appointed manager has received the points you raised and is currently being investigated thoroughly through the appropriate channels.

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Review from Gaynor R (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Poor care provided to my mum who sadly passed away in this home. She was left in her underwear in a wet bed, dehydrated and unkempt. I was assaulted by a staff member while on a visit and I still have had no written response to the outcome other than a text message from the director.
Reply from Paul Torrance, Operations Director at Pennington Court Care Home

Thank you for your feedback of Pennington Court. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing remain our unconditional priority. The points you raised are currently being investigated thoroughly through the appropriate channels.

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Review from Maureen Q (Daughter-in-law of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my mother-in-law regularly, which in these trying times, I and my family were always welcomed. My heart goes out to the staff with all the "Do's and Don'ts" which is hard for the residents to understand. We are extremely happy with the care my mother-in-law receives, she always tells us about
the meals being wonderful. I take my cap off to all the staff. Thank you.
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Review from C H (Daughter of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are professional, so I know my mum is well looked after.
The services are excellent.
Menu is great.
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Review from L H (Daughter of Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management keep the family informed of any changes or concerns with their patients. The carers are kind, helpful and they also give family member on how the patient has been and keep you informed of what was required each day, they are very knowledgeable on who and what they have had to do for each
individual patients.
If I could mark them out of 20 it would be 20.
They all do a great job.
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Review from J Q (Husband of Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room my wife is in is small. It cannot be made homely.
No room for toiletries.
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Review from P W (Wife of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
At Pennington Court, they managed all my husband's needs.
Lovely staff, very friendly.
Like second family.
My husband passed away in August 2019, but I will still call in and say hello.
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Review from Lance H (Friend of Resident) published on 7 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I visited an aunt who is a resident at Pennington Court in early March 2019. We were struck by the warm, caring atmosphere of the nursing home, the exceptional professionalism of all the staff, and the very real sense of commitment and dedication. Pennington Court, in our view, cannot be
faulted in any way and is to be commended not only for the way it is run but also for the ways in which the needs of all the residents are so obviously met. There is throughout a very real sense of community and a willingness on the part of the entire staff to ensure that the well being of residents is, and remain, the first priority. We should have absolutely no hesitation in recommending Pennington Court unreservedly.
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Review from Stuart B (Son of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my dad only spent a couple of months at Pennington, we as a family were delighted that he was able to end his life there. The service, kindness and support provided by all of the staff and the manager was excellent through the time my dad was there and we are very grateful for that.
We would
highly recommend this nursing home to all.
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Review from M B (Daughter of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my first announced visit to Pennington Court, I have been impressed by the friendly and caring nature of all the staff. Some rooms may look a little tired but I know from personal experience this is being addressed. Although the nursing home is not situated in one of the most salubrious areas
of Leeds I have found it to be very quiet with a central courtyard garden which is a little oasis of calm and peace. Ideal for watching the birds soaking up the sun.
Mum had one issue which was brought to the attention of the management and sorted out that same day. I highly recommend Pennington Court.
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Review from C T (Son of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident of Pennington Court Nursing Home for 5 months passing from residential care to nursing care before he died. The staff were excellent making my father safe and comfortable. Senior staff are always more aware of his condition and informed me of significant changes making me feel
we were in good hands. I couldn't praise them enough.
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Review from Clive H (Nephew of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise Pennington Court highly enough. The loving caring staff, the quality of care, the food, in fact, everything about the care home. If I have to end up in a care home, I hope it's Pennington Court. We spent the last weeks of my uncle's life with him in the care home and they couldn't do
enough for us.
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Review from Terence W (Son of Resident) published on 20 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Pennington Court from another home when the old one lost its licence. I like the place, the staff and the whole experience.
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Review from Josie B (Daughter-in-law of Resident) published on 12 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-law sadly passed away in October. She was looked after at Pennington Court for the last two years of her life. Prior to this she had been in a convalescent home she had a broken knee and the onset of dementia. We were very unhappy with the standard of care she had been receiving before
she moved to Pennington Court. Once here, after an initial setback due to her dementia and the move, she settled in and was well cared for and loved by the staff. I cannot praise all the staff enough for making her happy and contented during the remaining years of her life. The quality of care was second to none. She was always clean and well dressed and enjoyed the food that was prepared for her. My husband and I and our family were always made welcome. They contacted us whenever she was distressed or ill. She was treated with dignity and respect. We will always be glad that we chose Pennington Court and will always be in debt to the homes kind and caring staff.
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Review from David S (Son of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pennington Court is a welcoming and friendly nursing home that is very well managed and gets all of the important priorities absolutely right. All the care staff and skilled nurses show outstanding empathy and devotion towards every resident.
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Current Review Score: 8.6 (8.581)

Overview of Review Score

The Review Score of 8.6 (8.581) out of 10 for Pennington Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.415 for Pennington Court Care Home is calculated as follows: ( (56 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 82 Ratings = 4.415
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.166 Points relating to the number of positive Reviews for Pennington Court Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 6 Positive Reviews ÷ 10.6 = 0.566
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Kim

Kim Turton

Job Title: General Manager Joined: 2024

Kim has been working in care since her first role as a carer in a hospital aged 18.


Before her training to become a Registered Nurse, she spent three years combined working across hospital and community care including work in care homes and in domiciliary care.


During her training to become a Registered Nurse, she worked across all age groups from neonatal to older people. She has extensive experience in supporting people with mental health, complex care needs and learning disabilities.


Having completed her BSc Nursing degree she went on to secure a Masters in Health Care Management.

In her own words, she loves working with older people as she "Loves making a difference to people’s lives."

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Anita Matthews

Job Title: Deputy General Manager Joined: 2006

Anita has worked at Pennington Court for 20 years.

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