Emmanuel House Residential Home

15-17 Southfield, Hessle HU13 0EL
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8.8 26 Reviews
  • Emmanuel House Residential Home, Hessle
Emmanuel House residential home in East Riding of Yorkshire provides complex care and respite care.
Trained staff provide quality care to people in a friendly, care home.
Residents are treated with dignity and respect.   
Nutritious, tasty meals are provided which can cater to individuals' dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £635
  • Self-Funded Residential Dementia Care: from £800
  • RESPITE Self-Funded Residential Care: from £825
  • RESPITE Self-Funded Residential Dementia Care: from £847

These prices are only a guideline, please contact Emmanuel House Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lyndsey Cox (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (4)

Emmanuel House Residential Home Reviews (26)

Total of 26, showing 21-26
8.8

Emmanuel House Residential Home has a Review Score of 8.8 (8.825) out of 10, based on 6 reviews in the last 2 years. Over all time Emmanuel House Residential Home has 26 reviews.

Overall Experience

  • 19
  • 5
  • 2
  • 0
  • 0

Date Published

26
1
6
6
20

Review from Sharon A (Daughter of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother has received over the last year has been brilliant and I would like to thank every single member of staff who has taken care of her. The home has always been lovely and clean and the food has been of a high quality. It was lovely to see my mum had a smile when the staff talked to
her. A huge thank you.

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Review from David C (Husband of Resident) published on 28 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My recommend to put 'unlikely' is nothing to do with the carers they do their very best at all times.
All reports are pre-July 2016 when there were lots of changes not all for the better, up to the present day. I no longer go to the home as my dear wife passed away 5th September 2017. I will leave
the rest of my comments to myself.

Reply from Shirley Jackson, Home Manager at Emmanuel House Residential Home

At Emmanuel House our aim is to always deliver excellent quality, person-centred care to residents and our CQC report from the inspection in January 2017 where we were rated 'Good' in all areas reflects this. We are very sorry to hear that this has not been your personal experience David and I would be happy to meet with you again to discuss your concerns.

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Review from Kerry M (Daughter of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I found the staff at the home both warm and friendly. My dad was always well looked after and we felt supported as a family. The care home is currently undergoing some much needed renovation, this is most welcome as the facilities had started to look shabby. The staff were always willing to help, they
always seemed on the go and would have benefited from additional staff.

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Review from George B (Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendliness of all the staff is excellent. The food is very good. The cleanliness is very good. They don't skimp on food. We are very pleased we came as we were separated in hospital and couldn't not see each other. Emmanuel let us share a big room together so we were not parted. Very caring people.

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Review from Kath W (Daughter of Resident) published on 12 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a Emmanuel Nursing Home for some years from respite beginning to the end of her life on Sunday 4/10/15. During this time we had nothing to complain about, but plenty to compliment all the staff about. My mother received the best attention possible as do all the residents. My mum was happy
during the years she lived there. I have seen the staff stay with residents well after the end of their shift and never complain. They are always helpful and polite. I would definitely recommend Emmanuel to everyone.

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Review from David P (Son of Resident) published on 24 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

To my surprise my mother settled down very well and I feel that this was mainly because of the friendliness and dedication of the care team. Nothing was too much trouble. She was a proud woman and totally embarrassed about her failing health but said she was made to feel at ease in the way the staff
treated her. I couldn't thank the team enough for making the last few years of her life comfortable and tranquil.

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Current Review Score: 8.8 (8.825)

Overview of Review Score

The Review Score of 8.8 (8.825) out of 10 for Emmanuel House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.543 for Emmanuel House Residential Home is calculated as follows: ( (38 Excellents x 5) + (32 Goods x 4) ) ÷ 70 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.282 Points relating to the number of positive Reviews for Emmanuel House Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 6 Positive Reviews ÷ 8.8 = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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