Emmanuel House Residential Home

15-17 Southfield, Hessle HU13 0EL
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9.6 30 Reviews
  • Emmanuel House Residential Home, Hessle
Emmanuel House residential home in East Riding of Yorkshire provides complex care and respite care.
Trained staff provide quality care to people in a friendly, care home.
Residents are treated with dignity and respect.   
Nutritious, tasty meals are provided which can cater to individuals' dietary requirements.
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Care Provided by Emmanuel House Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lyndsey Cox (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (4)

Emmanuel House Residential Home Reviews (30)

9.6

Emmanuel House Residential Home has a Review Score of 9.6 (9.565) out of 10, based on 10 reviews in the last 2 years.
Over all time Emmanuel House Residential Home has 30 reviews.

Overall Experience
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Date Published
  • 30
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Reviewer Connection to Emmanuel House Residential Home
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Total of 30, showing 21-30
Review from Linda S (Daughter of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have a ‘can do’ attitude, and try very hard to accommodate the family’s wishes.
The staff are very caring and seem to know the personality traits/needs of each resident well. The manager is efficient and responds quickly to family requests.
Staff working closely with Mum are always willing
to update us on her health and well-being. Staff morale appears to be good. All staff seem to ‘muck in’ - whether they be carers, office, domestic or grounds staff. The staff ensure residents are proud of their appearance with regular visits by manicurists, hairdressers etc. A good variety of activities are offered to residents - especially involving creative skills. Covid rules/regulations are strictly followed and enforced. There is a strong sense of the care home being part of the community. The main front gardens are an asset to the home, but the patio area is difficult to navigate using wheelchairs due to uneven paving - more ground-level seating would be welcome.
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Review from Duncan M (Son of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Emmanuel House for a little over two years. During this time, the staff have done a fantastic job of looking after him and keeping him comfortable and engaged. He suffers from a degenerative and profoundly disabling condition, and I am always impressed by the level of
care, attention and empathy he receives. This has been made all the more challenging due to the COVID-19 pandemic, yet the care staff and management continue to be helpful and cheerfully go the extra mile.
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Review from S H (Daughter of Resident) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dedicated staff who work very hard and nothing is too much for them.
They care well for the patients and are empathetic to the needs of family and visitors. Everyone interacts with each other. Great chef, good cleaners, carers, district nurse involvement and doctors support.
The taxi service to
wheelchair patients is good.
Wonderful end of life care and support.
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Review from Lydia C (Granddaughter of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities and care for my granny. The staff are friendly and demonstrate a high standard of professional care at all times. Granny is very happy here and has been here nearly 3 years and is 105!
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Review from Sharon A (Daughter of Resident) published on 30 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care my mother has received over the last year has been brilliant and I would like to thank every single member of staff who has taken care of her. The home has always been lovely and clean and the food has been of a high quality. It was lovely to see my mum had a smile when the staff talked to
her. A huge thank you.
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Review from David C (Husband of Resident) published on 28 September 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
My recommend to put 'unlikely' is nothing to do with the carers they do their very best at all times.
All reports are pre-July 2016 when there were lots of changes not all for the better, up to the present day. I no longer go to the home as my dear wife passed away 5th September 2017. I will leave
the rest of my comments to myself.
Reply from Shirley Jackson, Home Manager at Emmanuel House Residential Home

At Emmanuel House our aim is to always deliver excellent quality, person-centred care to residents and our CQC report from the inspection in January 2017 where we were rated 'Good' in all areas reflects this. We are very sorry to hear that this has not been your personal experience David and I would be happy to meet with you again to discuss your concerns.

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Review from Kerry M (Daughter of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I found the staff at the home both warm and friendly. My dad was always well looked after and we felt supported as a family. The care home is currently undergoing some much needed renovation, this is most welcome as the facilities had started to look shabby. The staff were always willing to help, they
always seemed on the go and would have benefited from additional staff.
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Review from George B (Resident) published on 16 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendliness of all the staff is excellent. The food is very good. The cleanliness is very good. They don't skimp on food. We are very pleased we came as we were separated in hospital and couldn't not see each other. Emmanuel let us share a big room together so we were not parted. Very caring people.
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Review from Kath W (Daughter of Resident) published on 12 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a Emmanuel Nursing Home for some years from respite beginning to the end of her life on Sunday 4/10/15. During this time we had nothing to complain about, but plenty to compliment all the staff about. My mother received the best attention possible as do all the residents. My mum was happy
during the years she lived there. I have seen the staff stay with residents well after the end of their shift and never complain. They are always helpful and polite. I would definitely recommend Emmanuel to everyone.
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Review from David P (Son of Resident) published on 24 September 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
To my surprise my mother settled down very well and I feel that this was mainly because of the friendliness and dedication of the care team. Nothing was too much trouble. She was a proud woman and totally embarrassed about her failing health but said she was made to feel at ease in the way the staff
treated her. I couldn't thank the team enough for making the last few years of her life comfortable and tranquil.
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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Emmanuel House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.565 for Emmanuel House Residential Home is calculated as follows: ( (66 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 115 Ratings = 4.565
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Emmanuel House Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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