Emmanuel Nursing & Residential Home

17 Southfield, Hessle HU13 0EL

Emmanuel Nursing & Residential Home is situated in a pleasant residential area and in private grounds, where a skilled and professional team deliver quality care for older people.

The home is committed to person-centred methods, while supporting the independence of adults in care. An activities programme is popular and supports both mental and physical well-being.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.

Group: Minster Care Group

Person in charge: Shirley Jackson (Manager)

Local Authority / Social Services: East Riding of Yorkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's

Single Rooms: 32

Shared Rooms: 6

Rooms with ensuite WC: 28

Weekly Charges Guide: Nursing Care Single £550 – £700 , Nursing Care Shared (per person) £350 – £500 (These prices are only a guideline, please contact Emmanuel Nursing & Residential Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Emmanuel Nursing & Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 5.9 (maximum of 10) for Emmanuel Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Emmanuel Nursing & Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.305 for Emmanuel Nursing & Residential Home is calculated as follows: ( (34 Excellents x 5) + (14 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 59 Ratings = 4.305

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.557 Points relating to the number of positive Reviews for Emmanuel Nursing & Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.8 Target = 0.114 , then divided by 2 = 0.057

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

5.9 Emmanuel Nursing & Residential Home has a Review Score of 5.9 (5.862) from 5 Reviews


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Emmanuel Nursing & Residential Home?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Emmanuel Nursing & Residential Home

  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1

My recommend to put 'unlikely' is nothing to do with the carers they do their very best at all times.
All reports are pre-July 2016 when there were lots of changes not all for the better, up to the present day. I no longer go to the home as my dear wife passed away 5th September 2017. I will leave the rest of my comments to myself.

How likely would you be to recommend Emmanuel Nursing & Residential Home? Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   3.6 out of 5

Shirley Jackson, Home Manager at Emmanuel Nursing & Residential Home responded to this review on 28 Sep 2017:

At Emmanuel House our aim is to always deliver excellent quality, person-centred care to residents and our CQC report from the inspection in January 2017 where we were rated 'Good' in all areas reflects this. We are very sorry to hear that this has not been your personal experience David and I would be happy to meet with you again to discuss your concerns.

I found the staff at the home both warm and friendly. My dad was always well looked after and we felt supported as a family. The care home is currently undergoing some much needed renovation, this is most welcome as the facilities had started to look shabby. The staff were always willing to help, they always seemed on the go and would have benefited from additional staff.

How likely would you be to recommend Emmanuel Nursing & Residential Home? Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

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Average Rating:   3.6 out of 5

Friendliness of all the staff is excellent. The food is very good. The cleanliness is very good. They don't skimp on food. We are very pleased we came as we were separated in hospital and couldn't not see each other. Emmanuel let us share a big room together so we were not parted. Very caring people.

How likely would you be to recommend Emmanuel Nursing & Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother was a Emmanuel Nursing Home for some years from respite beginning to the end of her life on Sunday 4/10/15. During this time we had nothing to complain about, but plenty to compliment all the staff about. My mother received the best attention possible as do all the residents. My mum was happy during the years she lived there. I have seen the staff stay with residents well after the end of their shift and never complain. They are always helpful and polite. I would definitely recommend Emmanuel to everyone.

How likely would you be to recommend Emmanuel Nursing & Residential Home? Extremely Likely

Overall Standard

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Care / Support

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Treated with Dignity

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Average Rating:   5 out of 5

To my surprise my mother settled down very well and I feel that this was mainly because of the friendliness and dedication of the care team. Nothing was too much trouble. She was a proud woman and totally embarrassed about her failing health but said she was made to feel at ease in the way the staff treated her. I couldn't thank the team enough for making the last few years of her life comfortable and tranquil.

How likely would you be to recommend Emmanuel Nursing & Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

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