Emmanuel House Residential Home

15-17 Southfield, Hessle HU13 0EL
Review Us
9.6 30 Reviews
  • Emmanuel House Residential Home, Hessle
Emmanuel House residential home in East Riding of Yorkshire provides complex care and respite care.
Trained staff provide quality care to people in a friendly, care home.
Residents are treated with dignity and respect.   
Nutritious, tasty meals are provided which can cater to individuals' dietary requirements.
Show Emmanuel House Residential Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lyndsey Cox (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (4)

Emmanuel House Residential Home Reviews (30)

9.6

Emmanuel House Residential Home has a Review Score of 9.6 (9.565) out of 10, based on 10 reviews in the last 2 years.
Over all time Emmanuel House Residential Home has 30 reviews.

Overall Experience
  • 22
  • 6
  • 2
  • 0
  • 0
Date Published
  • 30
  • 5
  • 10
  • 10
  • 20
Reviewer Connection to Emmanuel House Residential Home
  • 9
  • 8
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 30, showing 1-20
Review from J M (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at The Emmanuel for 3 months now and seems to be settling down and joining in with the many activities that are going on. On arrival from Hospital she was very agitated but was greeted by lovely, friendly and compassionate, caring staff who put her at ease. I cannot tell you how much that
meant. Having worked in care homes myself I was somewhat concerned but I needn't have worried. I know mum has not been the easiest of residents but all the staff have been marvellous and so patient with her and I feel this has helped her settle in. As a family we cannot express how much we have been helped and nurtured on this journey and would just like to say thank you so much to the whole team
Reply from Andrea Charlesworth, Director/ NI at Emmanuel House Residential Home

Your kind words about our staffs patience, compassion, and care are deeply appreciated and will be shared with the whole team. They work hard every day to ensure that each resident is treated with dignity, respect, and kindness and its incredibly rewarding to hear that this has made a difference to your mums experience.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Sister of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Considering the huge adjustment that is expected of any resident leaving the familiarity of their own home after a large number of years, I think my sister is coping very well with the help of the staff.
All requests are noted and wherever possible acted upon satisfactorily.
Being allowed to eat in
her room if she chooses to do so on an odd day a bonus since this obviously entails more work for the staff rather than eating in the dining hall.
My sister's hygiene and therefore dignity dealt well in a considerate manner.
My only negative is that the TV showing videos in the lounge section, is far too loud making conversation during visiting difficult especially when in the courtyard.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham T (Husband of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Being the husband of a resident and I do a lot of visiting,I do see a lot of how everything is carried out and knowing how difficult it is handling some of the residents I think generally it is carried out in a caring and sympathetic way. Activities for residents are very good compared with other homes
as I have been informed.Having come into contact with most day shift staff ,I do have a few concerns but they are not detrimental in general to my wife's general care.I would have my Wife back at home if I thought I could provide the care and support that the staff are able to do and my own health is a problem that would cause problems to her care.
In general I am very happy with her care and support.
Well done all concerned
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A W (Son of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is being well looked after and it is great she can interact with the other residents. Staff are very caring and friendly. Kept informed if there are any problems. Overall happy she is in a good home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael H (Friend of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management and staff are welcoming and friendly, there always seems to be activities going on whenever I visit. The meals are varied and smell and look nice. One of the first things I noticed on visiting was there was no smell of urine like I have experienced in some homes I've visited. The rooms are
kept clean and tidy daily.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H B (Wife of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been living at the Emmanuel Care Home for eight months. He has been looked after by the kindest, calm, caring and compassionate staff. Moving a spouse into a care home is a very difficult and emotional decision to make. I have been supported and cared for too. I feel that as a couple
we have become part of the loving Emmanuel family. The Emmanuel is a safe place, security is good, I am aware of regular fire drills.The use of PPE is strictly adhered to in the prevention of cross infection.There are regular activities and outings. It has been particularity lovely to see the interaction between my husband and other residents with the children who visit once a month from a local school.
Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

Thank you for sharing your experience. We understand how emotional the decision to move a loved one into care can be, and we're truly touched to know you and your husband feel supported and part of the Emmanuel family. I will share your kind sentiments with our home team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila G (Niece of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie has been a resident for a couple of years now. The staff always go above and beyond with all of her needs and she has always been very happy at Emmanuel. This gives you great comfort as a relative to know your loved ones are happy and so well cared for.
Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

Thank you for your kind feedback. We're so glad to hear that your auntie is happy and well cared for at Emmanuel. I will pass kind sentiments to our home team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G M (Son of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The activities organised by the staff are fantastic. The staff themselves are always positive, happy and enthusiastic. Lovely place to look after loved ones. Much better than previous homes we have encountered.
Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

Thank you for your kind words. We're thrilled to hear that you are happy with the activities at our home. Our team strives to provide high standard of care for our residents at all times.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K G (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Emmanuel House since February this year. We had lost my mum a year before and after she'd gone, dad deteriorated gradually and his dementia became more apparent to a point where he struggled to function. My dad has never been sociable outside the family but the team at Emmanuel House
have managed to make him feel comfortable and inclusive and he engages easily and enjoys their company. When I visit he always appears very presentable- clean, shaven and well-dressed. His room/en-suite is always clean when I visit. He praises the staff, care and food during our conversations. He is healthier now. I have noticed how the team spend time with him when he is on his 'down' days and raises a smile from him. I noticed the staff to be friendly, calm, caring, patient and professional. There are activities and trips out for the residents and it is really lovely to see photos of these on the social media page. I feel very comfortable in trusting Emmanuel House with my dad's care.
Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

Thank you for sharing your feedback. We're glad to hear that your dad is settling in well at Emmanuel House.Your trust in our team is greatly appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andy G (Son of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Emmanuel have been a real eye-opener. My father has been in residential care since having a stroke 3 years ago, I was firmly of the view that care homes were all the same and he moved through a few different ones, with varying levels of care and success. The day he arrived at Emmanuel we
were greeted by a professional team of people who really care, everyone in uniform with a complete understanding of their roles and responsibilities. He was immediately assessed and an action plan was put in place to begin improving his pre-existing conditions and overall care. This care home is literally what it says a home for your loved ones where every single employee genuinely cares.


Management are very easy to deal with, bringing proactive solutions with no prompting and often when you haven't realised yourself that there may be an issue. The home is clean and secure and all staff are very attentive to ensuring doors are closed, and access is managed through a signing-in/out system.

Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

Thank you for your feedback. We're pleased to hear that your experience at Emmanuel has been positive and that the team has been able to meet your father's needs. We strive to provide high standards of care at all times. kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lisa S (Niece of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at Emmanuel House is outstanding! My uncle has been a resident since leaving the acute hospital and their rehab settings. Both of these previous settings failed to get him walking and told us that he would probably never walk again. The attitude of staff at Emmanuel took a different approach,
stating it would be likely that he could walk again! What a difference this has made! He is now walking and feeling much more positive. His outlook has changed from self-neglect to (almost) self-care! We are astounded. What a wonderful team!
Today, we visited and stumbled upon a party organised by the team. I laughed, cried, sang and danced along with other residents and staff. It is the friendliest place with a team who make it a joy to live there! I have been a National Improvement Lead for twenty years in the NHS and I can honestly say I have not seen a more dedicated team in the country! Amazing. To all the team, thank you!
Reply from Lyndsey Cox, Home Manager at Emmanuel House Residential Home

Thank you so much for this wonderful review. The team at Emmanuel truly appreciate feedback like this and your uncle is a pleasure to take care of.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen S (Friend of Resident) published on 10 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend needed to go into respite care after she was not safe to return home. We visited the home to have a look around and see the facilities. The lady who showed us around was very helpful in answering our questions. Our friend is settled at Emmanuel House. She is well cared for by the lovely staff
and it's really nice to see her get involved with the activities and have people around her. There is a nice atmosphere in the home and the love for the residents is clear to see. Thank you.
Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

Thank you for sharing your thoughts with us. We are delighted to know your friend is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N M (Son of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I left Emmanuel House having visited Mum, I couldn't quite get my head around how good the staff are with their residents and how welcoming to us, the visitors, they are. They treat every resident as an individual and include as many as are able or wish to be involved in their many activities.
I'm always impressed by how light-hearted the atmosphere is, with the staff in particular.
Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

We are delighted to know your mum is comfortable with her tailored care. We focus on providing high-quality care and include an active lifestyle plan for our residents. Thank you for your feedback, I will share your kind words with the home team.
Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison S (Niece of Resident) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Emmanuel House Residential Home for 2 years and during this time she has received wonderful care from the staff. Latterly, she has been diagnosed with dementia and has had several stays in hospital. The staff have shown utter kindness to my aunt and myself. My aunt is
well cared for, has excellent food and is clean and warm. Emmanuel House is well run by caring staff. The Home is clean and tidy and smells fresh. The care home staff do not get the praise they deserve. They do a wonderful, difficult and sometimes frustrating job (a job that many of us could not do) and also had to battle with Covid restrictions - a big "Thank You" from me.
Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

Thank you for sharing your experience with us. It is our pleasure to care for your aunt and our team ensures to maintain a high-quality care at all times. I will pass your kind words on to the home team.


Kind regards,

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline R (Daughter of Resident) published on 2 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been in Emmanuel House for eighteen months. I have always found the staff to be very professional, caring and friendly. Although my mam can be difficult at times, the staff are very patient and understanding of her needs and always involve us as a family in her care and the many activities
and days out that are offered. Emmanuel has also adopted our family's pet tortoise, who is also very well cared for (spoilt). I would highly recommend Emmanuel to anyone considering a care home for a loved one. Emmanuel is a lovely, homely place and the staff are all highly trained and very knowledgeable in all aspects of care.
Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

Thank you for your kind sentiments. We are delighted to know your mam is settled in and comfortable with our centered care and we ensure to maintain high-quality care always. I will share this with the home team.
Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S F (Son of Resident) published on 15 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Emmanuel cannot be praised highly enough for their commitment to care for my mother over the past 18 months and to deal with the challenges that have faced them during this time. Communication with the home has been excellent and reassuring when not able to visit more regularly due to both
COVID and geography; always willing to discuss the care arrangements for my mother and how these may be adjusted to meet any changes of need and widen the experiences available to her. It is clear from those discussions that the staff have established a very good relationship with her and that care arrangements are personalised and reflect that knowledge and understanding, nothing is too much trouble and they are always supportive and positive. The COVID pandemic presented extreme challenges to the staff and residents as well as to the families of those staff and residents: the staff deserve enormous thanks for the way they worked to meet those challenges.
Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

Thank you for sharing your thoughts with us. We are happy to know that your mother is comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team. Kind regards, Rahi.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard R (Son of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was in Emmanuel House Residential Home from May 2021 until his death in June 2022. During that time the staff were brilliant. They were always cheerful and extremely helpful. They had to deal with staff shortages due to covid and even lockdowns! Dad was made very comfortable and the staff were very
kind.
Reply from Rahi Joshi, Marketing Associate at Emmanuel House Residential Home

Thank you for your kind words. It was a privilege to care for your father, I will pass on the warm sentiments to the home team.


Kind Regards,
Rahi.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C R (Daughter-in-law of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been treated extremely well whilst in Emmanuel House's care. The staff are all wonderful and do everything they can to make her comfortable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adam T (Son of Resident) published on 22 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was in Emmanuel House from his discharge from hospital in July 2020 up to his death in March 2021. Because of the pandemic, I did not have as much access to visits as I would have liked, but the staff did their very best to accommodate our needs. My father suffered from dementia, and so found
it difficult to make personal relationships with the staff, but it was clear during my visits that the staff appreciated his sense of humour and got to know him. The staff were also attentive to his needs and adapted his diet, brought in equipment to get him out of bed for short periods and let me know when he needed toiletries. I called my father pretty much every evening, and as he couldn’t answer the phone himself, it required a member of staff to go to his room with the phone, and it was never too much bother.
I would especially like to mention the level of support that the staff gave to me personally during a very difficult period, always friendly, but also honest about the issues.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane M (Wife of Resident) published on 22 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been resident in Emmanuel House for over 2-years. He has a long-term life-limiting condition resulting in complex care needs. The staff are responsive to his changing needs and manage these well. There is a good atmosphere in the home, which impressed me from the very beginning. Myself
and other family members are always made welcome, and I feel we have built a good relationship. My husband is happy and well cared for. He says he likes the food, and they have taken the trouble to get to know his specific likes and dislikes. The staff are friendly and cheerful as well as caring and professional, nothing is ever too much trouble. I think very highly of the way they have met the challenges of the pandemic during the past year.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Emmanuel House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.565 for Emmanuel House Residential Home is calculated as follows: ( (66 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 115 Ratings = 4.565
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Emmanuel House Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Emmanuel House Residential Home

What types of Care is Emmanuel House Residential Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Emmanuel House Residential Home have?

There are 32 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Emmanuel House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Emmanuel House Residential Home to the centre of Hessle?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Emmanuel House Residential Home to verify any information. View our terms and conditions. Emmanuel House Residential Home has an Enhanced Service - more info.