Figham House

My experience here has been positive. Things have been explained with care and support. I have felt able to ask and made aware of any issues. The cleanliness is to a good standard. The food has also been prepared in a varied and sensitive manner. Being a vegetarian I have been given a good choice of food. All are friendly. Inclusion is encouraged, and hospital appointments are made with a chaperone. I have been very happy here.

Mum has been in for nearly a year and she is now settled and happy in her home. She is cared for very well and the staff are great with her. She likes all the staff. More activities would be great as she tends to get a bit bored. I am really happy that she is safe, happy and cared for.

Mum is well cared for. She is happy and now settled in. Would like there to be more activities as she tends to say it's boring sometimes. The staff are really good and she gets on with them well. I am happy she is safe and well cared for.

Mum continues to be happy and settled in Figham care home. She is always very well presented, which everyone comments on and has a smile on her face. Very happy with the care she has received from the staff from the beginning of her stay. I am kept informed about my mother's care and how she is and staff are always available for any queries. Can't thank all the staff enough for all the care given to my mum.

All the staff at Figham House are very patient, kind and caring. The care home is friendly, welcoming and well-organised. My mum is well looked after. The team communicate well with me regarding my mum's needs and any concerns. I also have a number of friends who have moved their relatives from more modern, more expensive care homes to Figham and are much happier with the care received at Figham.

On the whole, as a resident and an individual, most of the time everything is very good. Obviously, at times we have different tastes and ways. I accept this.

My nanna had her 103rd birthday in May, the home organised a lovely party with the mayor. The staff are brilliant and the home is always full of kindness. Nanna continues to remain mobile and enjoys all meals and loves the social part of living at Figham House.

Lovely home! Mum is cared for and always clean and tidy. High praise for all the staff, well led by the manager/management. The staff are always helpful with any request. Mum can be quite 'picky' with her meals but the chef always accommodates Mum's needs.

I visit twice a week, sometimes my husband is asleep all the time so I stay for one hour instead of the usual 2.

All the staff are fantastic.

If asked to describe the caring team at Figham House in three words I think we would go for kind, compassionate and professional. Mum stayed at Figham for more than two years and died there with great dignity at the age of 98. We would have liked to mention by name those carers who we felt had "gone the extra mile" during her stay but the list became too long. Mum felt very much at home with them all. An exceptional team like this one does not happen by accident, it is a result of inspirational management. The Manager is a constant, hands-on presence in the home. We would like to thank all of the team at Figham for Mum's experience and for giving us a time that we can look back on with good memories.

My mum has been at Figham for 2 years. Not once has she ever been anything other than content and happy in herself. She has memory issues but can still express emotions and every day she seems happy. She is always clean and well-dressed and eats all of the fabulous home-cooked food. The Manager is always visible and sorts out anything I need her to sort out. So reassuring! All of the staff are kind and helpful and mum responds well to them all.

My mother was a resident of Figham House for three years. During her time living here, she was cared for and loved by the wonderful staff. Mum was always treated with respect and kindness. Her appearance has always been important to her. The staff made sure she always looked her best. Even at the end of her days putting her favourite lipstick on for her. The atmosphere at Figham is a happy one. Activities are provided. An excellent hairdresser is there for the residents. The laundry department takes great care with the resident's clothes The cleaning staff are excellent and cheerful. Mum enjoyed the superb homemade food, everything was presented well, and fresh. Lots of lovely puddings and afternoon teas as a treat, again an excellent catering staff. The manager and her team really do help to make Figham home for the residents. As a family we can’t thank them enough, they all helped our mum to remain safe and happy throughout her time living there. Thank you Figham House.

The staff at this home are caring and attentive to residents. I have always had good communication with them. The manager is excellent. The home is clean and bright, there is a welcoming, calm atmosphere. The meals are beautifully prepared and tasty.

I have had occasion to come to Figham House over several years and have always been welcomed by carers, management and all staff members. I feel very much at home and can rely on pleasant surroundings and friendly treatment. I feel at home in Figham House.

Management - the managers went over and above my expectations.

I feel completely at home, safe and very well looked after. Excellent food, wide choice. Spotlessly clean. Friendly staff. A joy to be a resident.

Very good. Our family are very pleased with the care our mother receives.

During my stay here I have been treated in a friendly manner. The staff are very helpful. I never have to ask twice for anything.

My relative has only been a resident for a short while and has taken time to settle - but the staff have been welcoming and supportive.