Figham House

Figham Road, Beverley HU17 0PH
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9.7 50 Reviews
  • Figham House, Beverley
Figham House offers high qulaity residential care and is located on the outskirts of the historical town of Beverley and close to all transport routes and local amenities.
Each of the 53 bedrooms is furnished to the highest standard.

At Figham House independence and choice is prioritised and residents are encouraged to personalise rooms with their own belongings so they are surrounded by familiar things. Double and ensuite rooms are available.

Residents are supported to live an active and fulfilled life. They are given person-centred care so residents can keep on doing the things they have always enjoyed.

The facilities at Figham House allow residents to enjoy activities that promote independence, from enjoying the gardens or simply socialising with friends in the lounges.

Figham House has a busy activities timetable. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions.

The in-house chefs offer residents a whole range of food options with menus that include a mix of delicious and nutritious options.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1285
  • Self-Funded Residential Dementia Care: from £1285
  • RESPITE Self-Funded Residential Care: from £1285
  • RESPITE Self-Funded Residential Dementia Care: from £1285

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Figham House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Kidd (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (5)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Visitors Welcome

Parking

  • Ample free Parking onsite

Figham House Reviews (50)

9.7

Figham House has a Review Score of 9.7 (9.721) out of 10, based on 33 reviews in the last 2 years.
Over all time Figham House has 50 reviews.

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Review from E L (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home! Mum is cared for and always clean and tidy. High praise for all the staff, well led by the manager/management. The staff are always helpful with any request. Mum can be quite 'picky' with her meals but the chef always accommodates Mum's needs.
Reply from sarah kidd, Home Manager at Figham House

Thank you, these kind words mean a lot. I am glad you are happy with Mum's care.

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Review from J C (Wife of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I visit twice a week, sometimes my husband is asleep all the time so I stay for one hour instead of the usual 2.
Reply from Jackie Brook, Care Relationships at Figham House

Thank you for sharing your experience. We appreciate your visits and are here to support both you and your husband during his stay at Figham House. If there's anything we can do to assist you during your visits, please don't hesitate to let us know.

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Review from Steve S (Son of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum gets really good care.
The food is excellent too.
All the staff are fantastic.
Reply from Jackie Brook, Care Relationships at Figham House

Thank you so much for your lovely review! We're delighted to hear that your mum is receiving excellent care and enjoying the food at Figham House. Our team works hard to ensure every resident feels comfortable, and your kind words about the staff mean the world to us. We're grateful for your trust and support!

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Review from Carole M (Daughter of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
If asked to describe the caring team at Figham House in three words I think we would go for kind, compassionate and professional. Mum stayed at Figham for more than two years and died there with great dignity at the age of 98. We would have liked to mention by name those carers who we felt had "gone
the extra mile" during her stay but the list became too long. Mum felt very much at home with them all. An exceptional team like this one does not happen by accident, it is a result of inspirational management. The Manager is a constant, hands-on presence in the home. We would like to thank all of the team at Figham for Mum's experience and for giving us a time that we can look back on with good memories.
Reply from sarah kidd, Home Manager at Figham House

Thank you for these kind words it was an honour to care for Mum, she is sadly missed.

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Review from C D (Daughter of Resident) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Figham for 2 years. Not once has she ever been anything other than content and happy in herself. She has memory issues but can still express emotions and every day she seems happy. She is always clean and well-dressed and eats all of the fabulous home-cooked food. The Manager is always
visible and sorts out anything I need her to sort out. So reassuring! All of the staff are kind and helpful and mum responds well to them all.
Reply from Jackie Brook, Care Relationships at Figham House

Thank you for your lovely review. We're thrilled to hear your mum is happy and well-cared for at Figham House in Beverley. Your comments about our dedicated staff and management are truly appreciated. It's wonderful to know she enjoys the home-cooked food and feels content. Your feedback reassures us that we're providing the best care possible.

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Review from Eileen H (Daughter of Resident) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Figham House for three years. During her time living here, she was cared for and loved by the wonderful staff. Mum was always treated with respect and kindness. Her appearance has always been important to her. The staff made sure she always looked her best. Even at the end
of her days putting her favourite lipstick on for her. The atmosphere at Figham is a happy one. Activities are provided. An excellent hairdresser is there for the residents. The laundry department takes great care with the resident's clothes The cleaning staff are excellent and cheerful. Mum enjoyed the superb homemade food, everything was presented well, and fresh. Lots of lovely puddings and afternoon teas as a treat, again an excellent catering staff. The manager and her team really do help to make Figham home for the residents. As a family we can’t thank them enough, they all helped our mum to remain safe and happy throughout her time living there. Thank you Figham House.
Reply from Jackie Brook, Care Relationships at Figham House

Thank you so much for your lovely review. We're truly honoured to have cared for your mother and are delighted to hear she felt loved and respected during her time with us. It's wonderful to know she enjoyed the activities, food, and care provided by our dedicated staff. Your kind words mean a lot to us and motivate our team to continue delivering excellent care. We appreciate your gratitude and thank you for entrusting us with your mother's care.

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Review from Katie L (Daughter of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at this home are caring and attentive to residents. I have always had good communication with them. The manager is excellent. The home is clean and bright, there is a welcoming, calm atmosphere. The meals are beautifully prepared and tasty.
Reply from Jackie Brook, Care Relationships at Figham House

Thank you so much for your kind words. We are thrilled to hear about your positive experience with our staff and the atmosphere at Figham House. Our team strives to provide the best care and a warm environment for our residents. We're glad you enjoyed our meals as well. Your feedback is greatly appreciated

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Review from Pauline K (Respite Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had occasion to come to Figham House over several years and have always been welcomed by carers, management and all staff members. I feel very much at home and can rely on pleasant surroundings and friendly treatment. I feel at home in Figham House.
Reply from Jackie Brook, Care Relationships at Figham House

Thank you for your kind words and for taking the time to share your experiences at Figham House. We are so pleased to hear that you feel welcomed and at home with us. It's our priority to create a friendly and pleasant environment for all who walk through our doors. Your continued trust and comfort at Figham House mean the world to us, and we look forward to welcoming you back for many more years to come.

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Review from M B (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff on duty on Mum's arrival day came to meet her and introduce themselves (so impressed).
Both Mum and I treated with care, compassion, dignity and respect.
Management - the managers went over and above my expectations.
Reply from Jackie Brook, Care Relationships at Figham House

Thank you so much for your kind words. We're thrilled to hear that you and your mum had such a positive experience with us on her arrival day. Our team strives to provide a warm, welcoming environment, ensuring every resident feels valued and respected from the moment they join our family. It's heartening to know our staff and management met your expectations, going above and beyond to make you both feel comfortable and cared for. Your feedback is greatly appreciated, and we look forward to continuing to provide the same level of care and compassion in the future. Thank you for trusting us with your mum's care.

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Review from N H (Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel completely at home, safe and very well looked after. Excellent food, wide choice. Spotlessly clean. Friendly staff. A joy to be a resident.
Reply from Jackie Brook, Care Relationships at Figham House

We're thrilled to hear you feel at home at Figham House, safe and well-cared for! Your satisfaction means the world to us. Delighted you're enjoying our excellent food, cleanliness, and friendly atmosphere. It's a joy to have you as a resident.

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Review from Kevin R (Son of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Our family are very pleased with the care our mother receives.
Reply from Jackie Brook, Care Relationships at Figham House

We appreciate your positive feedback. Delighted to know your family is pleased with the care your mother receives at Figham House. Thank you for entrusting us with her well-being.

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Review from Michael R (Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my stay here I have been treated in a friendly manner. The staff are very helpful. I never have to ask twice for anything.
Reply from Jackie Brook, Care Relationships at Figham House

Thank you for your kind words. We're delighted to hear that you've experienced friendly and helpful care during your stay with us. Your satisfaction is our priority. Thank you again.

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Review from J S (Brother-in-law of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative has only been a resident for a short while and has taken time to settle - but the staff have been welcoming and supportive.
Reply from Paul Millar, Marketing Manager at Figham House

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Figham House family.

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Review from V B (Son-in-law of Resident) published on 25 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have always been very supportive in all aspects of the care being provided for my mother-in-law. My wife visits her mother frequently and the staff are always very friendly and do a great job to ensure that my wife is kept informed of any changes in her mother's condition.
Reply from Paul Millar, Marketing Manager at Figham House

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Figham House family.

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Review from D F (Wife of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband arrived at Figham House in a very poorly state requiring end-of-life care, with fantastic care, kindness and understanding his condition has much improved and he is able to feed himself, have a limited conversations and even take a few steps with a walker, a carer and encouragement. Visiting
is much better. All staff have been so helpful and obliging and nothing is too much trouble. This includes cleaning, catering, laundry and reception. More than adequate for my husband.
Reply from Paul Millar, Marketing Manager at Figham House

Many thanks for taking the time to review our home. We are delighted at the progress your husband has made at Figham House. Your kind words are greatly appreciated and I will of course pass them on to the Manager and the Figham House Family

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Review from J H (Wife of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find management and staff pleasant helpful and welcoming. The staff are very attentive towards my husband. The home is clean and homely and the food is excellent.
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Review from M B (Daughter of Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff to be caring and to show genuine care for all of the residents. They have worked hard to make my mum feel at home and to settle in well.
Reply from Paul Millar, Marketing Manager at Figham House

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to Sarah and the colleagues at Figham House.

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Review from SueJane L (Daughter of Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad came to Figham House in July 2020. Staff helped us enormously during this time and have continued to do so to this day. They gave us and our parents reassurance to adjust to the changes ahead and we felt we could ring anytime. Throughout Covid staff tried their hardest to accommodate our
needs.
Sadly dad passed away late in 2020. Throughout Dad's short time at Figham, staff took time to talk to him and it was clear from our conversations with staff that they had learnt a lot about his life.
Figham continues to be Mum's home. Her dementia has accelerated but she is happy and settled. Figham staff have given Mum care that caters for her individual needs.
We find staff to be kind, caring and respectful to Mum and us. We feel able to ask questions and find them approachable. As a family that cared for our parents for 2 years, we feel confident in staff at Figham to continue this care.


Thank you all we know it hasn’t been easy for any of you throughout this pandemic.

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Review from D W (Daughter of Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad had to go into care in July 2020 which was in the middle of the pandemic. We could not visit him but rang the home on a regular basis and were kept up to date. Dad has been diagnosed with Parkinsons Disease recently but because we have been able to visit, we can now see him. He is not the dad that
we are used to but that is because of the Parkinsons and dementia. Overall, we think his care is good, as are the carers and we are kept up to date. No one is happy that a parent has to go into care, but the reality is that they have to and we are happy with the care given at Figham House.
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Review from L B (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has resided at Figham House for three years. She is very content there, feeling safe and secure; she refers to it as home. She is well cared for, her medication is given correctly and monitored well. When Mum becomes unwell, there is no hesitation in contacting the appropriate agencies. Communication
between staff and myself are very good, especially during "lockdown". Mums daily intimate requirements are dealt with in a respectful and caring manner. She is able to request alternative food if the menu is not to hertaste. We are very grateful for all the care Mum is given.
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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Figham House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.721 for Figham House is calculated as follows: ( (292 Excellents x 5) + (84 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 387 Ratings = 4.721
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Figham House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Sarah Kidd

Job Title: Home Manager Joined: 2005

Sarah has spent her working life working with people which gives her lots of pleasure and satisfaction. Kate has worked at Figham house for 15 years, progressing through job roles within the home leading to management.

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