Figham House

The staff have always been very supportive in all aspects of the care being provided for my mother-in-law. My wife visits her mother frequently and the staff are always very friendly and do a great job to ensure that my wife is kept informed of any changes in her mother's condition.

My husband arrived at Figham House in a very poorly state requiring end-of-life care, with fantastic care, kindness and understanding his condition has much improved and he is able to feed himself, have a limited conversations and even take a few steps with a walker, a carer and encouragement. Visiting is much better. All staff have been so helpful and obliging and nothing is too much trouble. This includes cleaning, catering, laundry and reception. More than adequate for my husband.

I find management and staff pleasant helpful and welcoming. The staff are very attentive towards my husband. The home is clean and homely and the food is excellent.

I have found the staff to be caring and to show genuine care for all of the residents. They have worked hard to make my mum feel at home and to settle in well.

We find staff to be kind, caring and respectful to Mum and us. We feel able to ask questions and find them approachable. As a family that cared for our parents for 2 years, we feel confident in staff at Figham to continue this care.

Thank you all we know it hasn’t been easy for any of you throughout this pandemic.

Dad had to go into care in July 2020 which was in the middle of the pandemic. We could not visit him but rang the home on a regular basis and were kept up to date. Dad has been diagnosed with Parkinsons Disease recently but because we have been able to visit, we can now see him. He is not the dad that we are used to but that is because of the Parkinsons and dementia. Overall, we think his care is good, as are the carers and we are kept up to date. No one is happy that a parent has to go into care, but the reality is that they have to and we are happy with the care given at Figham House.

Mum has resided at Figham House for three years. She is very content there, feeling safe and secure; she refers to it as home. She is well cared for, her medication is given correctly and monitored well. When Mum becomes unwell, there is no hesitation in contacting the appropriate agencies. Communication between staff and myself are very good, especially during "lockdown". Mums daily intimate requirements are dealt with in a respectful and caring manner. She is able to request alternative food if the menu is not to hertaste. We are very grateful for all the care Mum is given.

All of the staff at Figham House have been amazing. They have looked after my father with patience and kindness under very difficult circumstances. They are always helpful and supportive and I am very grateful for their hard work. Thank you.

My Dad was transferred to Figham House after an awful care home experience left us all traumatised. The minute my Dad arrived at Figham, the staff and lovely environment restored our faith in the care system. They nurtured and cared for him with compassion and respect. They also nurtured us by keeping up communication with us, listening to us and learning all about Dad and his complex care needs. They were absolutely phenomenal in our hour of need and we cannot recommend them enough. Dad had the right professionals involved after he arrived and Figham referred him for the assessments he needed. He got the correct equipment that he so desperately needed but had been denied in his previous placement. Dad died in August. The staff were so very reassuring, calm and supportive of both him and us. They guided us through the end of his life with personalised care and compassion. Thank you Figham for being part of our family story. Every member of the team without exception was wonderful.

My mum has received excellent care in these hard times. Staff excellent cannot fault it.

Figham House gives very good care. Very nice staff.

Thank you.

Residents appear well cared for and are shown respect.

Good visit.

My remarks relate to pre lockdown. I have not been allowed in the home since so find it difficult to comment since March.

My experience at Figham House has been excellent. The staff are so helpful to my requests when needed for the help required for my wife. Overall, complete satisfaction.

I have felt since my mother has lived at Figham House that the home and the staff were doing all the could for my mother. This has been reinforced since the covid pandemic. The homes care of my mother when she became ill, and their care and support for her and family went way and above what was expected. I can't praise them more for all they did and do.