Westerlands Care Village, Brough, East Riding of Yorkshire
Westerlands Care Village, Brough, East Riding of Yorkshire
Westerlands Care Village, Brough, East Riding of Yorkshire

Westerlands Care Centre is a nineteen capacity care home in the East Riding of Yorkshire that specialises in looking after older people with care needs, including adults who are diagnosed with dementia.

A spacious and well-furnished interior makes for a comfortable living environment, with friendly and fully qualified staff available throughout the day and night, respecting the dignity of residents through tailored care packages.

Temporary respite packages are available at the home, as well as a day care service for members of the local community.

Group: Prime Life Ltd

Person in charge: Melissa Stroud (Manager)

Local Authority / Social Services: East Riding of Yorkshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Westerlands Care Village: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 05 Jan 2018

Single room with full en-suite bathroom

Reviews

9.1 Westerlands Care Village has a Review Score of 9.1 (9.135)

The Review Score of 9.1 (maximum of 10) for Westerlands Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Westerlands Care Village in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.409 for Westerlands Care Village is calculated as follows: ( (62 Excellents x 5) + (62 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 132 Ratings = 4.409

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.726 Points relating to the number of positive Reviews for Westerlands Care Village is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12.4 Target = 0.726

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westerlands Care Village?

  • Extremely LIKELY
    8
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westerlands Care Village

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    2

The absolutely fantastic staff could not do enough for Mum. They are very welcoming and friendly at all times and made what was a very difficult time easier to cope with, especially from my dad's perspective.
The care and food were top notch at all times. They even welcomed Mum's pet dog to visit and it was made extremely welcome.
I could not fault this care centre in any way and it certainly contributed to Mum's increasing condition improving and I would not have any problem in recommending.

How likely would you be to recommend Westerlands Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 97 year old mother, who has dementia made me promise not to put her in a care home, but when it became obvious that care provided in her bungalow was inadequate, I had no choice but to consider a care home.

Mum has been a resident at Westerlands for 6months and she has settled into her new home, last week she told me 'I do like my home here, I like to sit and watch everyone and they wave and smile at me', when I asked if she was happy 'Oh yes' she replied, 'I've lots of friends and family here'.

I cannot recommend Westerlands highly enough. Fantastic caring staff, a beautiful building in which to live, a conservatory, large grounds, wooden floors, light, bright and airy and an ensuite dual aspect bedroom.

I don't have enough space to give more praise!

How likely would you be to recommend Westerlands Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Westerlands for over 3 years now and I have found the home very good. They meet all her needs and all staff treat her with great care and dignity. She suffers from dementia and cannot communicate clearly but the staff try and respond to what she is trying to day.
She still has a good sense of humour, and the staff try and keep that humour going for her.
She is 91 years of age and I have found I can talk to all the staff easily and discuss her needs. I would definitely recommend Westerlands and feel that anyone there will be looked after properly.

How likely would you be to recommend Westerlands Care Village? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at Westerlands for almost 18 months and we are happy with the care she has received. The staff are friendly and helpful. The rooms are a good size with their own shower and WC. Mum is on a soft food diet which makes meals appear repetitive and unappealing, but she eats everything. Her dementia is quite advanced so she doesn't respond to activities. In our opinion Westerlands is a care home we could recommend to anyone.

How likely would you be to recommend Westerlands Care Village? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I recently visited mum with my daughters. She was clean and tidy and happy to see us. All the staff are very friendly and welcoming as mum has been at Westerlands for more than a year now so I know them quite well. They were very busy on the day we visited (Good Friday) and were clearing up after lunch, which was fish and chips. The food is very well cooked, plenty of it and mum looks forward to all her meals. I popped into her room and it was clean and tidy with clean towels in her en-suite. Mum only uses her room to sleep in as she much prefers being in the lounge with other people around her for company and she has a good rapport with the carers. Since all the improvements have been made, my brother and I are happy with mum's care and there are lots more activities now to keep the residents happy. They often go out on trips, which mum loves and it gives her a change of scenery. If I have any problems, I just phone the manager and my questions are promptly answered.

How likely would you be to recommend Westerlands Care Village? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our mum has been a resident at Westerlands for nearly two years. In this time there have been many changes and this review reflects the present situation.
Mum’s unit is clean, light and airy. Her en-suite room is equally clean, tidy and light. Mum’s Dementia can be difficult at times but all the carers who look after her are attentive and professional yet personal and dedicated. They often go that ‘extra mile’ for our Mum and we can phone them or the management team at any time.
Mum has a soft diet and needs to be fed but she enjoys the meals and has plenty of snacks in between, with drinks ‘on demand’. The carers bathe and toilet Mum with respect and dignity and she always looks clean and presentable, another important aspect of maintaining her pride and dignity.
The carers know our Mum so well and show her genuine care and affection at all times. It is directly from this care that our Mum continues to thrive and we feel she is safe and extremely well looked after.

How likely would you be to recommend Westerlands Care Village? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home has made continuous improvements over the last 9 months. Enhancing the care and support for my mother as well as other residents. It is now a much happier environment - this is to the credit of the local manager and staff alike. Keep up the good work. Your efforts are paying dividends.

How likely would you be to recommend Westerlands Care Village? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife has been at Westerlands Nursing Home for nearly two years. She has advanced dementia, she is basically wheelchair bound, unable to propel herself or walk unaided. The food is good and varied with 2-3 choices available at lunchtime or evening whichever it's main meal of the day. Bedrooms well furnished and comfortable. Conservatory dining room looks out over large lawned garden. The manageress now in post for 8 months has worked very hard to sort out previous problems improving all the time, always there to listen and rectify.

How likely would you be to recommend Westerlands Care Village? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Over the last 16 months, everyone concerned has gone through hard times wanting the home to succeed and hopefully now through good leadership and staff support we are on the right track to lift everyone's spirit up. Westerlands is a lovely place to be and the facilities/events get better all the time. The home has turned a corner and is worthy of support from outside media that has in the past been negative and one sided. Residents and relatives look forward to happier times ahead. The company Prime Life and all concerned have shown great commitment in moving this home forward.

How likely would you be to recommend Westerlands Care Village? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I moved my mother to Westerlands as my mother-in-law was already a resident and I had seen how good the standard of care was.
When my mother arrived from her previous care home in South Wales, she was unable to speak, not walking, not eating or drinking. Her carers in South Wales were talking about "end of life care". Everybody had given up on her.
She has now been at Westerlands just over 2 months.
She is now eating, drinking and feeding herself. She can talk (albeit confused due to her dementia), interact with others and read small amounts of text.
This is all down to the dedication of the staff at Westerlands and their dogged determination not to give up.
Numerous carers spent hours on a one- to- one basis with her encouraging her to remember basic tasks.
Last week she managed a few steps aided by the staff.
That says it all really.
I can't thank the staff enough for giving me this extra quality time with my mum when everybody else had given up.

How likely would you be to recommend Westerlands Care Village? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Westerlands since August. I chose this facility because it had a welcoming atmosphere, the residents seemed well groomed and clean and the place seemed very clean and did not smell.
Initially I had some reservations about he organisation within the home and this was echoed in the CQC report, however I have seen the staff make real efforts in recent months to put these administrative aspects right. The bottom line is that I have visited at random times throughout the past 6 months and I have never seen my mother treated with anything except the greatest respect. She is allowed independence where she can cope, but monitored quite closely. I have always found the staff very responsive to any queries I might have and they have been proactive several times in situations where my mother's health has dipped suddenly and they have shown great concern for her well-being.

How likely would you be to recommend Westerlands Care Village? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Prime Life Ltd

Date: Monday 15 Feb 2016

more details

October 2014

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Westerlands Care Village