St Mary's Care Home

My Gran spent the last 8 weeks of her life in this carehome and we as a family cannot thank the staff enough for the care that they provided. They were compassionate and caring to the very end and went above and beyond the requirements of a carehome. The food and drinks were good, the rooms are nice and comfortable, the little extras like the hairdressers, the beautiful and secure courtyard and the activities make this carehome stand out above others. The way the staff secured and lined the corridors to show respect, privacy and dignity for her final journey out was outstanding. As a family we wanted each and everyone one of you to know how much we appreciated every single thing you did for her and how truly grateful we are. Keep up the fantastic work.

I am so impressed with the quality of care in St Mary's. The staff are absolutely wonderful, caring, dedicated and hard-working. My mum is very happy there and feels safe, supported and valued. Highly recommended.

After being discharged from hospital to another care home which wasn't fit for purpose we contacted St Mary's to see if they could meet my dad's needs. From initial contact to my dad being admitted we were kept informed of everything and staff were more than welcoming answering any questions or concerns and reassuring us that he was in safe hands. I have visited every day sometimes twice a day and no matter what time I visit Dad is always clean, tidy and comfortable. He can't recommend the staff enough saying they go "above and beyond". The carers do a difficult job with a smile, empathy and compassion. In the nicest possible way I hope it's a short stay for him but whilst he is there it's reassuring that the care he recieves is to such a high standard and that nothing we ask is ever too much trouble. Thank you genuinely doesn't seem enough.

All I can say is a massive thanks to all of you.

My husband has been in hospital for twenty-six hours with a catheter-related UTI. Before admission into A and E, he had ongoing pressure sores to the rear and to his heel. One week later the pressure sores, particularly the one on the backside, is now deep and the skin is split open. The virtual team was checking on him now it is down to the District Nurses and thank goodness for the District Nurses. The District nurses are not happy with the basic care of emptying catheter bags and general care. The air pressure was not on my husband's bed! My husband is in pain or discomfort every day. He is now eating better and he is being prevented from falling out of bed. However, the state of the pressure sore is unforgivable.

Can't say enough about this care home and the so friendly, caring staff. My dad sadly died yesterday, but for the few weeks he was there, the staff always put a smile on his face and kept him comfortable and well-fed.

Staff need more dementia training, they do their best, but the company have a duty of candour to provide this, and I'm sure it could be in-house training, as all dementia people are different, so should be person-centred. Bedrooms could do so with a makeover. Activity coordinator - excellent worker.

My mother was placed in St Mary's Care Home following a stay in hospital. I am so grateful for the care she has received. She's physically fitter, looks younger and is well cared for. The staff have also supported me, and I am most appreciative of it.

Have been several times to visit my mum. On each occasion, I have found the staff/management extremely helpful, friendly and professional. On every visit, I have experienced the home to be clean and smelling fresh.

St Mary’s has moved under a new provider since April 21. It has proved challenging to reach an agreement with management to have an essential caregiver status but, after what seemed like a long battle, this has now thankfully been agreed. Staff continue to be very caring and responsive to Mum’s changing needs and variable medical conditions. They continue to work through the challenges Covid presents, working hard to reduce the risks to residents. With staffing changes, there have been disruptions to activities for residents, but these have now been re-established and are varied and interesting. Communication with families is limited and more information would be appreciated.

ALL members of staff I have spoken to have been extremely helpful.

Staff are always friendly, always happy to help. Staff take good care of all the residents. As a family we feel that St Mary's staff all do a great job.

The care my father received in his 10 years of residence was brilliant, he was always happy there and loved by the staff right up until his death recently. I was always kept well informed about everything. The recent manager had been my father's carer when he first went in St Mary’s in 2010, and she was a favourite of Dad's and kept him on his toes if he was being awkward. I would like to thank all the staff for everything they did for him right till the end.

I have no major complaints about the care given because my father was happy when I visited him before I moved away from England but I find that my attempts to enquire about my fathers' wellbeing and health are ignored. I have sent numerous emails and received no response at all. I have called and been told to contact a sister I have no contact details for and they refused to ask her to get in touch with me. So I consider that to be very rude and ignorant, particularly as they are aware of the fact that I am not in touch with the rest of my family and a cousin is actually staff. I have reached a point where I have had to request a police welfare check just to know if he is even alive.

My sister declined quickly this year. I think she has been cared for well considering her condition. She is a shy and introverted person who will not take part in activities but they are available to take advantage of. Generally, I have been very impressed.

It's very good. Get looked after well and never have to worry about anything, I'm allowed to live my life how I want and get lots of visitors.

I came in after a bad fall and have settled well. Lots of different people, every day is different. All the food is fresh and homemade.

I moved in a while ago and like it very much. Everybody looks after each other, everything is better than I could ever had expected.

Staying for a short time - staff very helpful, happy here and safe. It was my daughter's idea to come and I'm glad she suggested it. If I have to come again, I would be happy.

I know that due to her condition, some days are better than others but always feel that she looks well cared for and is treated with kindness by all the staff I have met.