Care Homes Owned by Visionary Care Ltd

Mum moved into Carr Gate Care home in April 2026. Mum had Alzheimer's and believed that she did not require 24-hour care which meant that the move was tricky. The staff at the care home were really helpful and tried to make the transition as good as possible. The thing I found most useful was the open dialogue between the staff and family members about how Mum was settling in and her habits. The social activities were fabulous and there was always something available for Mum to engage with, as and when she chose to. Mum unfortunately declined and required end of life care in the home in June. As a proactive family we were able to still manage Mum's care and be heard and supported by the staff in the home. The staff on the Grace unit not only cared for Mum respectfully, but they also cared for us and allowed us to stay with Mum until the end. People often associate care homes with sadness and perceive them as a bad thing. We saw love and care for people at a time they need it the most.

Just wanted to say a massive thank you to Steph and all the team for taking my very sick mother and turning her into a normal person again so she could go home. As a family we are very greatful for your efforts over the 10 weeks you had her. Thank you

My dad, Frank, stayed at Carr Gate Nursing home in the final weeks of life, after transferring here from the hospice whilst on palliative care. Although I was nervous of this move, I had no need to be. The staff were truly amazing. Everyone was so good to dad, giving him fantastic care & managing his needs in the most dignified and respectful way. The staff were not only fantastic with dad, they were also truly amazing with me too. I struggled massively with losing dad, I stayed over with him some nights, as end of life approached & spent a lot of time at the nursing home. They were so kind to me & incredibly caring & nurturing. Dad was happy here, the staff were incredible. I cannot thank them enough for everything they did at one of the most difficult times.

I am writing to express my sincere gratitude for the care and compassion shown to my mother during her short time with you. Throughout her stay, it was clear that she was in safe and capable hands. Both the nursing and care staff consistently demonstrated kindness, patience, and professionalism, and this gave our family great reassurance during what was a difficult period. She always said the staff were very kind and she trusted each and everyone who cared for her on a daily basis. The standard of care provided was of the highest level, and it was evident that genuine respect and dignity were at the heart of everything you do. We are deeply appreciative of the warmth and attentiveness shown not only to my mother, but also to our family. It made a real difference to us all. Please pass on our heartfelt thanks to everyone involved in her care.

My Gran spent the last 8 weeks of her life in this carehome and we as a family cannot thank the staff enough for the care that they provided. They were compassionate and caring to the very end and went above and beyond the requirements of a carehome. The food and drinks were good, the rooms are nice and comfortable, the little extras like the hairdressers, the beautiful and secure courtyard and the activities make this carehome stand out above others. The way the staff secured and lined the corridors to show respect, privacy and dignity for her final journey out was outstanding. As a family we wanted each and everyone one of you to know how much we appreciated every single thing you did for her and how truly grateful we are. Keep up the fantastic work.

Caring, attentive and dignified is an understatement. They went over and above to make Dad's final days amazing as well as looking after the family.

Interaction and communication always was at the highest level.

I'd mention the staff involved but the list is long and glorious.

Thank you all xx

Overall all staff work really hard and create a very welcoming and caring setting for both residents and families.

I am so impressed with the quality of care in St Mary's. The staff are absolutely wonderful, caring, dedicated and hard-working. My mum is very happy there and feels safe, supported and valued. Highly recommended.

After being discharged from hospital to another care home which wasn't fit for purpose we contacted St Mary's to see if they could meet my dad's needs. From initial contact to my dad being admitted we were kept informed of everything and staff were more than welcoming answering any questions or concerns and reassuring us that he was in safe hands. I have visited every day sometimes twice a day and no matter what time I visit Dad is always clean, tidy and comfortable. He can't recommend the staff enough saying they go "above and beyond". The carers do a difficult job with a smile, empathy and compassion. In the nicest possible way I hope it's a short stay for him but whilst he is there it's reassuring that the care he recieves is to such a high standard and that nothing we ask is ever too much trouble. Thank you genuinely doesn't seem enough.

This care home has to be the most promising one that I've visited. The staff are so friendly, kind, caring, and welcoming. Nothing is ever too much. They demonstrate their care by their words and body language, treating each and every one of the residents with the utmost care and dignity. The staff always make time to chat and offer a drink every visit. The atmosphere is calm and safe. You can just feel the staff enjoy their work. Excellent!

My partner has been looked after for 2 years and everyone is so kind and thoughtful. Thank you.

All I can say is a massive thanks to all of you.

Wonderful home could maybe do with more staff but the staff who are there are brilliant very friendly and helpful, nothing is too much trouble for them. Mum is very happy there and is well looked after. Plenty of activities for those who want to join in, and any concerns are dealt with, with care and compassion, staff always keep us relatives up to date with what’s going on. We couldn’t be happier with Mum's progress since arriving at the home.

I can't rate this home enough the staff are so helpful and cater to every need my mum has, they go above and beyond.

My mum was at Carr Gate for a short while before being assessed as end-of-life care but everyone was very caring and supportive and my mum's care was excellent. the night nurse was especially lovely.

My husband has been in hospital for twenty-six hours with a catheter-related UTI. Before admission into A and E, he had ongoing pressure sores to the rear and to his heel. One week later the pressure sores, particularly the one on the backside, is now deep and the skin is split open. The virtual team was checking on him now it is down to the District Nurses and thank goodness for the District Nurses. The District nurses are not happy with the basic care of emptying catheter bags and general care. The air pressure was not on my husband's bed! My husband is in pain or discomfort every day. He is now eating better and he is being prevented from falling out of bed. However, the state of the pressure sore is unforgivable.

Cannot fault care of the staff who were caring, attentive and lovely. We have been so happy with the care our mum received.

On 06.02.2023, my brother pressed the button to get the attention of the staff because he wanted to do a number two. My brother is bed bound so he can't get to the toilet, it was 45 minutes before anybody came. When a person came, my brother told them he want to do a number two, this person went off to tell someone else and it was 20 minutes before someone came to him. To me, this is not good enough but I do appreciate that the staff are very busy. Also, my brother is on oxygen, what if there had been something wrong with the oxygen?

Kindness from all.

The resident is being looked after very well, both for his nursing care needs and for his care home needs. The staff are friendly, always attentive to his needs and inform me of any issues that may arise. The rooms are clean and tidy and the care home is to a good standard.