Care Homes Owned by Visionary Care Ltd

and communication always was at the highest level.

I'd mention the staff involved but the list is long and glorious.

Thank you all xx

The management and administration of the home is very professional and activity co-ordinators are enthusiastic and try to offer a wide range of activities and events to suit all needs. The home was always clean and tidy with the lounge areas being recently redecorated. The court yard garden area provides a pleasant outside space for residents to enjoy.
Overall all staff work really hard and create a very welcoming and caring setting for both residents and families.

and reassuring us that he was in safe hands. I have visited every day sometimes twice a day and no matter what time I visit Dad is always clean, tidy and comfortable. He can't recommend the staff enough saying they go "above and beyond". The carers do a difficult job with a smile, empathy and compassion. In the nicest possible way I hope it's a short stay for him but whilst he is there it's reassuring that the care he recieves is to such a high standard and that nothing we ask is ever too much trouble. Thank you genuinely doesn't seem enough.

always make time to chat and offer a drink every visit. The atmosphere is calm and safe. You can just feel the staff enjoy their work. Excellent!

which must be very hard at times for them whilst working in a very challenging environment.
The last few days of my dad's life were made very comfortable for him by making sure he was in no pain or agitated in any way.
After my father had passed all my questions were answered and we were treated in a very professional manner.
The staff have all been excellent and are a massive credit to St Mary's Care Home.
All I can say is a massive thanks to all of you.

compassion, staff always keep us relatives up to date with what’s going on. We couldn’t be happier with Mum's progress since arriving at the home.

was checking on him now it is down to the District Nurses and thank goodness for the District Nurses. The District nurses are not happy with the basic care of emptying catheter bags and general care. The air pressure was not on my husband's bed! My husband is in pain or discomfort every day. He is now eating better and he is being prevented from falling out of bed. However, the state of the pressure sore is unforgivable.

to tell someone else and it was 20 minutes before someone came to him. To me, this is not good enough but I do appreciate that the staff are very busy. Also, my brother is on oxygen, what if there had been something wrong with the oxygen?

anything that we needed for Mum was there within five minutes! Mum was unable to speak, but she still managed to get across what she needed and staff always on hand to help. The only thing thing I think could be improved, is changing carpets to hard flooring for ease of cleaning. We'd like to thank all the staff for their hard work, during a very stressful time for us.