Carr Gate Care Home

Mum moved into Carr Gate Care home in April 2026. Mum had Alzheimer's and believed that she did not require 24-hour care which meant that the move was tricky. The staff at the care home were really helpful and tried to make the transition as good as possible. The thing I found most useful was the open dialogue between the staff and family members about how Mum was settling in and her habits. The social activities were fabulous and there was always something available for Mum to engage with, as and when she chose to. Mum unfortunately declined and required end of life care in the home in June. As a proactive family we were able to still manage Mum's care and be heard and supported by the staff in the home. The staff on the Grace unit not only cared for Mum respectfully, but they also cared for us and allowed us to stay with Mum until the end. People often associate care homes with sadness and perceive them as a bad thing. We saw love and care for people at a time they need it the most.

Just wanted to say a massive thank you to Steph and all the team for taking my very sick mother and turning her into a normal person again so she could go home. As a family we are very greatful for your efforts over the 10 weeks you had her. Thank you

My dad, Frank, stayed at Carr Gate Nursing home in the final weeks of life, after transferring here from the hospice whilst on palliative care. Although I was nervous of this move, I had no need to be. The staff were truly amazing. Everyone was so good to dad, giving him fantastic care & managing his needs in the most dignified and respectful way. The staff were not only fantastic with dad, they were also truly amazing with me too. I struggled massively with losing dad, I stayed over with him some nights, as end of life approached & spent a lot of time at the nursing home. They were so kind to me & incredibly caring & nurturing. Dad was happy here, the staff were incredible. I cannot thank them enough for everything they did at one of the most difficult times.

Caring, attentive and dignified is an understatement. They went over and above to make Dad's final days amazing as well as looking after the family.

Interaction and communication always was at the highest level.

I'd mention the staff involved but the list is long and glorious.

Thank you all xx

Wonderful home could maybe do with more staff but the staff who are there are brilliant very friendly and helpful, nothing is too much trouble for them. Mum is very happy there and is well looked after. Plenty of activities for those who want to join in, and any concerns are dealt with, with care and compassion, staff always keep us relatives up to date with what’s going on. We couldn’t be happier with Mum's progress since arriving at the home.

I can't rate this home enough the staff are so helpful and cater to every need my mum has, they go above and beyond.

My mum was at Carr Gate for a short while before being assessed as end-of-life care but everyone was very caring and supportive and my mum's care was excellent. the night nurse was especially lovely.

Cannot fault care of the staff who were caring, attentive and lovely. We have been so happy with the care our mum received.

On 06.02.2023, my brother pressed the button to get the attention of the staff because he wanted to do a number two. My brother is bed bound so he can't get to the toilet, it was 45 minutes before anybody came. When a person came, my brother told them he want to do a number two, this person went off to tell someone else and it was 20 minutes before someone came to him. To me, this is not good enough but I do appreciate that the staff are very busy. Also, my brother is on oxygen, what if there had been something wrong with the oxygen?

Kindness from all.

The resident is being looked after very well, both for his nursing care needs and for his care home needs. The staff are friendly, always attentive to his needs and inform me of any issues that may arise. The rooms are clean and tidy and the care home is to a good standard.

Cannot fault the home and staff. My mother has never been happier in her later years.

Mum was fast-tracked to Carr Gate from hospital after a massive stroke. She spent seven weeks there being very well looked after by all staff from cleaners to head nurse. I even had a meeting with the head chef, as he wanted to make sure he was doing all he could too! Any issues were quickly resolved, anything that we needed for Mum was there within five minutes! Mum was unable to speak, but she still managed to get across what she needed and staff always on hand to help. The only thing thing I think could be improved, is changing carpets to hard flooring for ease of cleaning. We'd like to thank all the staff for their hard work, during a very stressful time for us.

Overall review is very satisfied. Thank you all so much.

Huge thanks and gratification to every single member of the team there. Keep doing what you do.

Super management team at Carr Gate with highly experienced and qualified nursing team who have an excellent understanding of my mum's nursing needs. The care staff are considerate, cheerful and most importantly kind - which is the most important attribute of all. As with all care homes, it would be wonderful if funding would allow for carers to spend an hour or two sitting and chatting with residents in their rooms every day, but this is just not possible under the UK’s health and social care system. Mum is happy at Carr Gate and has told me numerous times that she never wants to leave. I have no hesitation in commending the entire team.

Very friendly staff and very caring.

Can only comment on limited visiting due to Covid 19. We have been happy with the service received to date. Mum is settled and happy in the care at Carr Gate. Mum expresses concern at lack of staff on weekends compared to weekdays.

They were quick to answer any questions from me about details regards care and facilities, and anything I was not sure about. Great! Thank you all.

Staff always friendly, care given to Mum very good.