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Carr Gate Care Home has a Review Score of 7.9 (7.870) out of 10, based on 3 reviews in the last 2 years.
Over all time Carr Gate Care Home has 58 reviews.
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We are very sorry your brother had this experience. This is not the experience we would expect our residents to have and this has been addressed with the team on duty and the wider team to ensure this does not happen again.
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Thank you for your generous feedback. Our staff team are pleased they have been able to support you and your loved one to such a high standard. Your feedback around the type of flooring has been listened to and we do change flooring where this is required for people's needs, however, some people still prefer carpet. We will continue to work with residents to meet their needs and preferences. Thank you for taking the time to pass on your thanks and appreciation.
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Thank you for your feedback, and we are delighted to hear that your Mother has settled into Carr Gate well. I would like to offer my assurances that the staffing numbers deployed at the weekend match those of during the week, as we recognise that our Resident’s needs are the same, whatever day of the week it is. Your Mother may notice that the home is less ‘busy’ on the weekends, as GPs, Physiotherapists and other Allied Health Professionals do not routinely visit on a weekend, further to this, some of our Ancillary Staff, such as the Home Administrator and Maintenance Operative do not routinely work during the weekend period. If you would like to discuss your concerns further, please don’t hesitate to contact the Home Manager on 01924 828105.
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In your letter of complaint, you advised that you did not believe that pressure ulcers can form to the severity that your Mother has experienced in a 48 hour period. The safeguarding officer who was investigating liaised with the District Nursing team and they confirmed that this tissue damage was not evident when they last assessed your Mother two days before she became acutely unwell. Your Mother developed pressure damage to her heels when her health deteriorated rapidly which compromised her skin integrity, this was exacerbated when she became bed-bound and was unable to manage her own positional changes. You advised us that you do not believe that staff undertook positional changes. I do not substantiate that your Mother did not have any positional changes carried out over a 48 hour period as the pressure damage would have been extensively worse to all bony prominence on her body if the staff had not managed her positional changes.
As part of learning lessons from any concerns raised, we strive to make improvements, as part of my investigation, I discovered that the staff did not record positional changes on a supplementary document, despite undertaking these care interventions. These findings will be shared with the team in team meetings so that care provided can be evidenced moving forward.
I hope this provides further clarity but of course, should you wish to gain an alternative opinion, you may choose to seek advice from the tissue viability nurses if you need to further ascertain the mechanism of injury of pressure damage.
The Review Score of 7.9 (7.870) out of 10 for Carr Gate Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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