Carr Gate Care Home

Lawns Lane, Wakefield WF2 0QU
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7.9 58 Reviews
  • Carr Gate Care Home, Wakefield
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1226

These prices are only a guideline, please contact Carr Gate Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Laura Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (2)
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Carr Gate Care Home Reviews (58)

7.9

Carr Gate Care Home has a Review Score of 7.9 (7.870) out of 10, based on 3 reviews in the last 2 years.
Over all time Carr Gate Care Home has 58 reviews.

Overall Experience
  • 32
  • 22
  • 4
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Date Published
  • 58
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  • 3
  • 55
Reviewer Connection to Carr Gate Care Home
  • 18
  • 17
  • 6
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
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  • 1
  • 1
Total of 58, showing 21-40
Review from K H (Daughter of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good reception from manager when we came to look around. Very good assessment at home. Respite placement.
Mum made to feel at home, good attention to personal appearance including hair and teeth. Friendly staff.
More activities would have been good.
Rooms look a bit tired, but appreciate this was
just a short term stay.
Reply from Clare Sheehan at Carr Gate Care Home

Thank you for taking the time to provide this feedback to us. We are pleased to hear that your Mother enjoyed her stay with us and you found the quality of the care delivered to a high standard. I have noted your comments about the décor and discussed this with the Housekeeping Team and Maintenance Operative. We have identified rooms that would benefit from a refresh. I have discussed your feedback around activities with our Wellbeing Co-ordinators and we have recently reviewed the hours they work throughout the day so they can provide a robust program of activities for our Residents. Once again I would like to thank you for providing feedback to us, as this helps us improve our service for our Residents.

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Review from C H (Daughter of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about this care home is first class. My mother is so happy and content and safe here, which gives me total peace of mind.
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Review from N W (Son of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly a very short stay for my mum but I cannot fault the professional support provided by all the staff. Thanks for all your care and support.
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Review from David C (Son of Resident) published on 15 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff gave 110 per cent all the time and was so friendly and felt like you were with friends, not in a home you could ask them anything.
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Review from B N (Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very polite staff. Extremely caring. They interact with the residents.
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Review from John C (Son of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident at Carr Gate for almost three months now and is settling well.
Whenever I visit I form the impression that Carr Gate is a well run, well-maintained home that does it's best to meet the needs of the residents.
Staff are friendly, welcoming and efficient.
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Review from Alex S (Son of Resident) published on 7 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in the nursing section of the care home. The rooms and facilities were excellent, very good standard (like a home) and very clean. My mum didn't leave her room due to her illness, therefore sometimes, she was forgotten about with food and drink and sometimes it was cold when it reached her.
The service my mum received sometimes depended on which staff were working that day, although everyone was polite and caring with my mum only certain staff bathed, washed her and checked up on her. I marked this as excellent due to 4 specific staff members and how amazing they were. I really felt that they genuinely cared so much about my mum and it made me feel at ease when I wasn't there and they were working that day. Also, the other reason I scored as excellent was the care and patience the staff showed towards my dad while he was spending every day with my mum - it was brilliant.
Reply from Clare Sheehan, Careline Advisor at Carr Gate Care Home

Thank you for your review of the home. May we use this opportunity to express our sincere condolences to you and your family in regards to the loss of your Mother. At HC One, we take great pride in providing excellent palliative care.
I have passed on all the feedback to the team and will be working closely with them to make improvements particularly in regards to meal service. Thank you for your very kind words.

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Review from Rita B (Daughter of Resident) published on 3 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My concern is the state of the building, the central heating is unreliable, there isn't any heating in the bathroom. Some of the rooms are quite small.


The window frames need attention, some don't open.


On a positive note, nobody ever says 'no you can't do that'. All staff are very caring. Well

done!
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Review from Gillian B (Daughter of Resident) published on 24 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is in Carr Gate nursing home. They recently got in a brand new management team. I am more than impressed with the massive difference that this new team has had on the overall quality of the home. The care is outstanding, compassionate and individualised. Staffing is consistent and attends
to each individual resident’s needs. I am informed on a very regular basis about mum’s well-being. I have peace of mind knowing that my mother is getting the best quality care. The home itself is cosy, clean and very welcoming. Thank you to all the nurses, carers, staff and management at Carr Gate!
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Review from Theresa S (Friend of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home warm and welcoming. Management greeted me on arrival and offered refreshments. I looked around the home and found it to be well presented, clean and tidy. Staff were friendly and smiling, rooms were nicely set up and big and roomy.


I would recommend this home to anyone.

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Review from Andrea T (Friend of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend every Thursday afternoon. The home is warm in welcome, the staff are very friendly and always happy to chat.
They also include me, at tea time, with a nice bun or piece of cake and a cup of tea. I must say the food and baking is wonderful.
The new managers are happy and helpful.
I think this home has improved by leaps and bounds.
It is a lovely place.
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Review from Richard E (Son of Resident) published on 7 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was a resident at Carr Gate and the care she received was outstanding. She was treated with dignity at all times and especially in her final days.
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Review from Michael H (Friend of Resident) published on 17 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently visited the home and my first impressions are good, the home is clean, tidy and pleasant. Management was friendly, approachable and were happy to speak to me. On arrival, I was offered refreshments and fresh cakes baked that day. Music playing on the units and residents seen laughing and smiling
with staff. Nothing is ever too much for the care staff, they are friendly and helpful, although they have a lot to do. Lovely home and nice people.
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Review from Steven K (Son of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From arrival to the end the staff were as good as could possibly be under the circumstances.
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Review from Nicholas W (Friend of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, warm, orderly, pleasant staff, especially the manager.
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Review from Christopher B (Nephew of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally, the service provided was very good. The staff, in particular, were for the most part excellent. There were problems now and then as there was not enough staff to do what was expected of them.
Reply from Clare Sheehan, Care Advisor at Carr Gate Care Home

Thank you for your review of our care home; we appreciate all feedback received as it helps us to improve our service where required. I am pleased to know that the service provided for your relative was very good and that the staff, in particular, were for the most part excellent however you felt that there were not enough staff to do what was expected of them. I am happy to inform you that our staffing levels are reviewed every month or when needed, depending on the needs of our Residents. Where it is felt that an extra member of staff is needed, the home will always provide necessary cover.

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Review from John B (Respite Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have looked after me well.
Looking forward to going back home. I have been looked after well here and enjoyed it.
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Review from Margaret B (Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff do their best for us.
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Review from Lesley S (Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carr Gate Care Home is conveniently placed for M1 users and for Wakefield residents. My care is satisfactory, staff are good, friendly and approachable. TV in the sitting room is too loud but you can usually get it reduced. Food is only fairly satisfactory.
Reply from Claire Hurworth, Careline Manager at Carr Gate Care Home

Thank you so much for your review of our home. I'm pleased to know that the home is conveniently placed near the motorway and I am also pleased to know that staff are good, friendly and approachable.
Thank you also for raising your concern with me regarding the food and the fact that the TV in the living room is sometimes too loud for you. I'm sure you will be pleased to know that this has been shared with staff and they will be making sure that the TV is set at a reasonable sound level for everyone in the room. I have also shared your concern with the chef who has taken this on board and will try and improve the food and seek feedback from residents. The chef has also been instructed to discuss this further with you and diet notification can be reviewed.

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Review from John S (Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything has been very good, nice bed and room kept tidy. Meals very nice and staff good.
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Current Review Score: 7.9 (7.870)

Overview of Review Score

The Review Score of 7.9 (7.870) out of 10 for Carr Gate Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.389 for Carr Gate Care Home is calculated as follows: ( (14 Excellents x 5) + (22 Goods x 4) ) ÷ 36 Ratings = 4.389
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.481 Points relating to the number of positive Reviews for Carr Gate Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 3 Positive Reviews ÷ 13 = 0.231
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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