Clarence House Care Centre

Albert Street, Brigg DN20 8HS

Situated in a quiet residential area close to the centre of Brigg, within close proximity of the railway station, Clarence House Care Centre offers personal care for 29 older people.

All rooms are single occupancy with the majority having en-suite facilities, have garden views and are spacious, offering a choice of colour and furnishings which can be personalised to suit residents' individual choices and preferences. There is level access and wide corridors which permits the use of wheelchairs and other assistive equipment, providing a safe environment for all residents.

There are two lounges, one lounge/dining area and a separate dining room. The home benefits from a front garden and an enclosed, private, well maintained rear garden. Other facilities include hairdressers salon and cafeteria. Offer short stay beds; respite beds, permanent residential care, day care, bathing care and also accept personal budgets.

Group: Halcyon Care Group

Person in charge: Sharon Cole (Manager)

Local Authority / Social Services: North Lincolnshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: All. Ages 18+.

Languages Spoken by Staff (other than English): German

Single Rooms: 33

Rooms with ensuite WC: 13

Weekly Charges Guide: Personal Care Single £415 – £750 (These prices are only a guideline, please contact Clarence House Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Clarence House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8 (maximum of 10) for Clarence House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Clarence House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.874 for Clarence House Care Centre is calculated as follows: ( (85 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 95 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.152 Points relating to the number of positive Reviews for Clarence House Care Centre is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.6 Target = 0.152

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Clarence House Care Centre has a Review Score of 8 (8.026) from 8 Reviews


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clarence House Care Centre?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clarence House Care Centre

  • Daughter of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Respite Resident/Service User
    1
  • more

I came into Clarence House from hospital for 2 weeks respite. I was greeted at the door by a very pleasant young lady with a ready smile. My room was clean, with plenty of space for personal items. I was treated with dignity and respect throughout my stay by all the friendly staff. The meals were very good and varied, with tea and coffee unlimited. If I need care in the future I wouldn't hesitate to come back to Clarence House. Pleasant stay.

How likely would you be to recommend Clarence House Care Centre? Extremely Likely

Overall Standard

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Average Rating:   4.4 out of 5

Kim Gallagher, Area Manager at Clarence House Care Centre responded to this review on 10 May 2018:

Thank you for the lovely review, I shall pass this on to our team at Clarence House. We are always here in the future if you need us.

Once through the front door, I was very impressed throughout. I knew that I have ticked the boxes as excellent but I honestly think they are true.

How likely would you be to recommend Clarence House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Staff are wonderful, friendly and very caring. The food is excellent and the home is clean, warm, tidy and furnished very nicely. My relative is very well cared for and I am very grateful to the staff for this.

How likely would you be to recommend Clarence House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My husband stayed at Clarence House for a short while after having a stroke and was waiting to be transferred to a rehabilitation centre. The staff couldn't have been more helpful - so caring and kind. Nothing was too much trouble and they helped us both through a very difficult period. I can't thank them enough.

How likely would you be to recommend Clarence House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Although my mum was only in Clarence House for 2 days she was made to feel welcome in a very homely setting. The staff were always very helpful and the manageress was very accommodating. Mum's individual needs were met and nothing was too much trouble.

How likely would you be to recommend Clarence House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

All the staff are always friendly, approachable and helpful whenever we visit. Nothing is too much trouble for them and my mother is very happy living there which puts my mind at rest.

How likely would you be to recommend Clarence House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother-in-law is very well catered for. She is always treated with dignity and respect and is really happy living there.

How likely would you be to recommend Clarence House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Our mother was a resident at Clarence House in Brigg for only 10 days prior to her death on the 29th November.
We were very fortunate to spend the last few days with mum being supported by the excellent level of professional,thoughtful and extremely caring staff team
Every single member of the staff team went over and above to make our mum and ourselves feel as comfortable as possible in the most extremely difficult circumstances.
We cannot thank you enough for sharing this difficult experience with us.

How likely would you be to recommend Clarence House Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2018

CQC Good Rating

Recipient: Clarence House Care Centre

Date: Wednesday 11 Apr 2018

more details

February 2016

January 2016

Social Care Commitment

Recipient: Clarence House Care Centre

Date: Wednesday 06 Jan 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Clarence House Care Centre