Clarence House Care Centre

Albert Street, Brigg DN20 8HS
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9.5 32 Reviews
  • Clarence House Care Centre, Brigg
Situated in a quiet residential area close to the centre of Brigg, within close proximity of the railway station, Clarence House Care Centre offers personal care for 29 older people.

All rooms are single occupancy with the majority having en-suite facilities, have garden views and are spacious, offering a choice of colour and furnishings which can be personalised to suit residents' individual choices and preferences. There is level access and wide corridors which permits the use of wheelchairs and other assistive equipment, providing a safe environment for all residents.

There are two lounges, one lounge/dining area and a separate dining room. The home benefits from a front garden and an enclosed, private, well maintained rear garden. Other facilities include hairdressers salon and cafeteria. Offer short stay beds; respite beds, permanent residential care, day care, bathing care and also accept personal budgets.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £725 – £925
  • Self-Funded Residential Dementia Care: £800 – £1000
  • RESPITE Self-Funded Residential Care: £825 – £1025
  • RESPITE Self-Funded Residential Dementia Care: £850 – £1050

Fees are determined based on an individual assessment of care needs and the type of room chosen. For full details and current rates, please contact the Clarence House Care Centre directly.

These prices are only a guideline, please contact Clarence House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Short (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Clarence House Care Centre in Brigg welcomes referrals from health professionals, local authorities, and families. All prospective residents undergo an individual assessment to ensure the home can meet their care needs. Admissions are subject to room availability.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (13)

Visiting

  • Visitors are welcome at any reasonable time throughout the day. The home encourages visits from family and friends as an important part of maintaining residents’ emotional and social well-being. To ensure the comfort and safety of all residents, visitors may be asked to follow basic infection control and safeguarding procedures where appropriate.

Parking

  • Clarence House Care Centre has a small gated parking area at the rear of the property, with very limited spaces for visitors however, additional public parking is available nearby, including Angel Car Park and Old Courts Road Car Park, both within walking distance and offering two hours of free parking daily.It's advisable for visitors to check the latest parking regulations and availability before their visit, as policies may have changed since the last reported update.

Clarence House Care Centre Reviews (32)

9.5

Clarence House Care Centre has a Review Score of 9.5 (9.492) out of 10, based on 8 reviews in the last 2 years.
Over all time Clarence House Care Centre has 32 reviews.

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Review from Martin H (Son-in-law of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice care home, very clean etc.
Staff great and friendly. They need a medal for putting up with my mother in law.
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Review from J H (Daughter of Resident) published on 21 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Us as a family are very happy that mum is in Clarence House. We had her brought here from the hell hole she was in. The carers are in our opinion are marvelous, although over worked, they greet us like their own family. We know mum can be can be very cantankerous and demanding, but also know she is
being very well cared for, lovely clean bright room, lots of nice entertainment for the residents etc. nice food.
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Review from B B (Respite Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, compassionate, respect, kindness and understanding. Staff are excellent and cope with all sorts of problems which the residents may have. Explaining to dementia patients particularly. They have a great sense of humour and make it a happy place for the residents while retaining their professionalism.
Nothing is too much trouble. Food and cleanliness are very good. Hygiene is very good.
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Review from Joy R (Niece of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely Auntie had a wonderful team of cares at a difficult time for us all.
We as a family have the upmost respect for all who supported, all that you gave us as a family too.
We are very grateful, and acknowledge all you did for Auntie.
Please pass on my gratitude to all at Clarence House
Care Centre.
Love and respect for all you all your kindness.
You have a wonderful team of carers in Clarence House.
Professional, but personal. It's a difficult balance, they had it spot on.
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Review from V W (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mom has been in their care for nearly two weeks and has been treated with utmost respect and care.
The house is beautiful and well cared for. The food looks appetising and fresh. 10/10 for me!
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Review from Michael L (Son of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is currently in Clarence House since his release from hospital. He is very frail with limited mobility. The care he has received has been brilliant. The staff are so friendly and caring towards him, it really has given him a better standard of life after he had just about given up on life.
I cannot thank the staff enough for the care he is receiving. A big thank you.
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Review from Christopher E (Brother of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been in the home for a very short period, but the change in his condition and appearance is amazing. The staff are friendly, and nothing is too much trouble; they take the time to speak to you, are very supportive and treat family members with great care and dignity. The senior on duty
has been nothing but kind, caring and supportive, and all the staff say hello and greet you and make you feel very welcome. Excellent care home.
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Review from Janet A (Daughter of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was looked after really well, they were very helpful and nothing was too much trouble, they cared for her with dignity, and she was very happy there. She was only there for two weeks, but in that time she got to know all the staff by their first names, she had a lovely room and was sad to leave.
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Review from Lucy A (Daughter of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the experience for Mum was very good. It was a stay of 12 days waiting for a place in rehabilitation for a broken hip. The staff and management were lovely, they were short staffed but that is the case in most care homes these days. The room was small but can't complain as not paying and she
couldn't walk anyway. She had a good size TV in her room and even participated in some activities the home put on. The facilities such as bath, shower and gardens were excellent.
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Review from Claire T (Daughter of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mum has only been a resident at Clarence House Care Centre for three weeks, I am very happy with the care and support she (and family) is receiving. All staff are friendly, treat her with dignity, nothing is too much trouble, care is not rushed. We have had bad experiences elsewhere during
respite periods and home care, I do not worry and have peace of mind when we leave after a visit. The home and staff have a very calming approach. Would recommend this care provider.
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Review from Darren A (Son of Resident) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was welcomed into Clarence House Care Centre along with my mum, who stayed for nine days. The staff and management team were excellent and were very helpful and caring. The organisation of Mum's medication was excellent. All staff and management team were very friendly. The security into Clarence
House was also very good. I felt as though my mum's care needs were met efficiently and with great satisfaction.
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Review from C M (Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very comfortable.
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Review from Carol T (Daughter of Resident) published on 12 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are efficient, friendly and caring. Issues are dealt with promptly and sympathetically. My mother is comfortable and happy. Visits are organised efficiently under the pandemic restrictions.
Reply from Zuzanna Kubacka, Registered Manager at Clarence House Care Centre

Dear Carol,
Thank you for your kind review. It is a pleasure to care for your mum.
It is good to see you back at Clarence House visiting Mum. Look forward for seeing you soon.

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Review from Jacqui W (Daughter of Resident) published on 24 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the manager and staff very attentive towards my mum's care. They interact with her as she is bed bound and over the four months they have got her eating and even sitting in a chair, which I never thought I would see again.
To all the team - thank you.
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Review from Dianne C (Daughter of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very well cared for at Clarence House. All the staff are very helpful and do everything that they can to keep Mum safe and well. I live some distance away, and I am very assured that Mum is in safe hands at all times.
Reply from Zuzanna Kubacka, Registered Manager at Clarence House Care Centre

Good afternoon Diane. Hope you have reached home safe after your visit in the pod. Thank you for your kind words. We are all very grateful and we wish this pandemic will be over so we can start seeing each other on a more regular basis. It is an honour to look after your Mum and pleasure to cooperate with you as a Family. Thank you once again from the bottom of my heart and I feel privileged and joyful that your trust on us has come up with a good result.

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Review from Rod R (Son of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a relatively new resident in Clarence House, but she has settled in well, mainly due to the attention and care provided by all the staff there.
The staff provide excellent attentive care with ongoing activities to provide stimulation to the residents.
Nothing is too much trouble for
the staff who encourage and facilitate family contact as much as can be achieved under the current Covid situation by both phone and video calls. Hopefully, the newly installed visiting pod can allow some kind of face to face meetings in the new year whilst we all wait for the vaccine rollout to gather pace and give the opportunity to us to meet up with our loved ones again.
In the meantime, until that can happen, many thanks to all at Clarence House for looking after my mum and all our loved ones so well!
Reply from Zuzanna Kubacka, Registered Manager at Clarence House Care Centre

My dear Rod, thanks a million! We are just reading your review with the Deputy Manager with tears in our eyes as that is exactly what we are here for, to make sure residents are very well looked after, happy and settled with their relatives having peace of mind. We always maintain good contact with families/relatives of our lovely residents as that is the quality way of achieving person-centred care to a very high standard! Thank you once again and see you soon, you are always welcome!

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Review from Gordon S (Husband of Resident) published on 10 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and staff are very welcoming on every visit. A very well run care home.
A pleasure to visit. Excellent all round.
Reply from Zuzanna Kubacka, Registered Manager at Clarence House Care Centre

Dear Gordon, thank you for your excellent review. It is an honour to look after your Wife. More, it is a great pleasure to be able to cooperate with you and your daughter to make sure your wife gets the best quality of care. I have made my Staff aware of your high praises and they are very grateful so thanks a million once again. We are here for your wife and your kind Family.

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Review from Barbara N (Daughter of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am well amazed with the care and approach of the manager and staff at Clarence House.
My mother suffers with Alzheimer's disease. She has been admitted to the care home after being tested for Coronavirus (care home manager has organised and supported us throughout the process). I wasn't sure whether
Mum will make it at the care home but thanks to staff at Clarence House she did. Mum is well looked after and happy. I have got peace of mind, I can sleep at night knowing she is safe.
Reply from Zuzanna Kubacka, Registered Manager at Clarence House Care Centre

Dear Barbara, thank you for your kind review. Myself and the team are over the moon. We are here for your Mum and for you if you need any further support/counseling. See you soon.

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Review from Sharon C (Daughter of Resident) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care is outstanding as well as management and staff. My mum was at Clarence House for 18-months, and towards the end of her life, she needed an extra level of support. Staff were brilliant, professional, always there, working with myself and my brother, keeping in touch with us very well, showing my
mum great dignity and empathy.
Reply from Kim Gallagher, Nominated Individual for Clarence House at Clarence House Care Centre

Thank you so much for your lovely comments, which I will pass on to the team at Clarence House. I was sorry to hear Mum passed away and our sympathies go to you and all your family, your Mum was a pleasure to care for. Our very best wishes for the future.

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Review from Clive W (Son of Resident) published on 27 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clarence House has been Mum's home for three years. Staff have supported her fully with compassion, awareness, respect and empathy. Care. Especially in difficult times when Dad was also resident and in the current times. Thank you.
Reply from Kim Gallagher, Area Manager at Clarence House Care Centre

Thank you, Clive, for taking the time for the review and the star ratings you have given, Mum is a pleasure to look after as was Dad when he was with us at Clarence House.

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Current Review Score: 9.5 (9.492)

Overview of Review Score

The Review Score of 9.5 (9.492) out of 10 for Clarence House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.692 for Clarence House Care Centre is calculated as follows: ( (64 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 91 Ratings = 4.692
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Clarence House Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Sarah

Sarah Short

Job Title: Care Centre Manager

Sarah Short serves as the Home Manager at Clarence House Care Centre in Brigg, Lincolnshire, a facility operated by Halcyon Care Group. In her role, she oversees the delivery of personalized care to up to 33 residents, ensuring services meet the highest standards of dignity, safety, and individual support.


Clarence House offers a range of care services, including residential, dementia, mental health, and respite care, all tailored to individual needs. Sarah's leadership is integral to fostering a compassionate and supportive environment for both residents and staff.

Frequently Asked Questions about Clarence House Care Centre

What types of Care is Clarence House Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Clarence House Care Centre have?

There are 33 Single Rooms.

What are the Facilities & Services at Clarence House Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Clarence House Care Centre to the centre of Brigg?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Clarence House Care Centre to verify any information. View our terms and conditions. Clarence House Care Centre has an Enhanced Service - more info.