Clarence House Care Centre

Care is outstanding as well as management and staff. My mum was at Clarence House for 18-months, and towards the end of her life, she needed an extra level of support. Staff were brilliant, professional, always there, working with myself and my brother, keeping in touch with us very well, showing my mum great dignity and empathy.

Clarence House has been Mum's home for three years. Staff have supported her fully with compassion, awareness, respect and empathy. Care. Especially in difficult times when Dad was also resident and in the current times. Thank you.

Staff are fantastic and very on the ball with Covid-19 lockdown as it was implemented early and all residents are safe.

I have found the staff to be invariably cheery, respectful and helpful, for both my mother and visitors, making the care home a very supportive and welcoming place to be. My mother often tells me how kind people are to her. The food menu is varied and balanced, with options to cater to food intolerances. Communication is good- staff keep me informed so that I have not felt the need to attend the family meetings that are available. Phone contact has been good during the coronavirus restrictions. The use of sound safety policies has been very reassuring.

Staff excellent and extremely caring. Nothing is too much trouble, polite and helpful. Food seems to be excellent. Room airy and light, with a lovely view of the gardens. Staff are very helpful in this very testing lockdown and residents are all safe through the early planning of no visitors; well done to all!

My stay of 2 weeks 2 days after hospital from the end of November. It gave me confidence for the future. Staff were helpful and watchful.

I came into Clarence House from hospital for 2 weeks respite. I was greeted at the door by a very pleasant young lady with a ready smile. My room was clean, with plenty of space for personal items. I was treated with dignity and respect throughout my stay by all the friendly staff. The meals were very good and varied, with tea and coffee unlimited. If I need care in the future I wouldn't hesitate to come back to Clarence House. Pleasant stay.

Once through the front door, I was very impressed throughout. I knew that I have ticked the boxes as excellent but I honestly think they are true.

Staff are wonderful, friendly and very caring. The food is excellent and the home is clean, warm, tidy and furnished very nicely. My relative is very well cared for and I am very grateful to the staff for this.

My husband stayed at Clarence House for a short while after having a stroke and was waiting to be transferred to a rehabilitation centre. The staff couldn't have been more helpful - so caring and kind. Nothing was too much trouble and they helped us both through a very difficult period. I can't thank them enough.

Although my mum was only in Clarence House for 2 days she was made to feel welcome in a very homely setting. The staff were always very helpful and the manageress was very accommodating. Mum's individual needs were met and nothing was too much trouble.

All the staff are always friendly, approachable and helpful whenever we visit. Nothing is too much trouble for them and my mother is very happy living there which puts my mind at rest.

My mother-in-law is very well catered for. She is always treated with dignity and respect and is really happy living there.

We cannot thank you enough for sharing this difficult experience with us.