The Grange

Absolute appalling experience. Upon reviewing this care home I saw that the reviews were really positive. Therefore I believed it was a highly reputable care home. My nan went into this care home for a trial only. Prior to this, I and my mum was looking after Nan daily, therefore our communication was paramount to Nan. For a number of weeks, this care home would not allow us any contact at all! Video calls declined, phone calls declined, any form of contact declined. Extremely distressing for us and most certainly for my nan with dementia. After a number of weeks, we finally saw nan and the deterioration was significant. The staff were rude, had no compassion and was consistently providing misleading information to family. Thankfully nan is now residing at an alternative placement, has improved significantly and family communication is being supported.

This is a wonderful, caring home with very friendly caring staff. Always happy to help. It has been a very difficult year and due to the restrictions, I have not been able to visit, however, the home has ensured that I receive video calls so we can keep in touch. Amazing, friendly home. I would definitely recommend.

The staff were welcoming and friendly and projected a very positive image of themselves and the home.

A wonderful care home, the manager and staff are always helpful and friendly. A big thank you for all your care and support, I would always recommend this home. I am more than happy with my mother's care.

I am very pleased with care my husband is receiving the staff have been very caring and looked after all his needs.

Excellent care home. My uncle is very happy there and says the staff are very kind to him. When I visit they are always very welcoming and the manager is extremely approachable and always willing to help and makes time for all residents who live there. The home is always clean and the food is of excellent standard. I would highly recommend this care home.

5 stars from me and my family.

I can not fault this care home. The care what staff give out is amazing. As soon as you step in the home you get a friendly vibe and a lovely smile when they greet you at the door. The home always smells fresh when I come in. My granddad has been in the home for over a year and a half and I can not fault the care the staff give him. The manager and deputy manager are both amazing ladies who you can talk to about anything thing, and they will do anything for you. The staff in the home treat everybody amazingly and are always doing something with the residents, the activities that are held at the home are really good as well.

Mum has been in The Grange for 18 months now. She has settled well. Management and staff I can only describe as excellent. I would highly recommend The Grange as nothing is too much trouble for the staff.

This is a wonderful care home with amazing and kind staff. Nothing is too much. I am always made to feel welcome and my friend has been in the home for almost a year and is very happy there. The home always smells nice and they are always having fun activities even did a fantastic party on Friday where they had a singer and everyone was dancing and all the staff came in even on their day off.

The staff at this beautiful care home are brilliant and very polite. The care home manager is very helpful, supportive of staff and residents also very helpful. My grandad is happy there and always has a smile on his face. The home is very clean and very friendly.

The staff are amazing.

Lovely rooms and facilities. Staff are welcoming and friendly. You can ask for help and the staff are more than willing.

This care home is a lovely place. The setting is really inviting and the staff are all very caring. My friend has been there a couple of years and she is very happy there, she is always telling me on my visits, how helpful the staff are and how good the food is. I have visited around lunchtimes and the food always smells lovely. I was asked on my last visit to have a meal with my friend and it was as good as it smelt - all home cooked. The Manager is extremely friendly and always involved and you always see her around the home and the residents know her well which I feel is very important. I feel she leads her team well, which reflects on the care given to the people that live there. There is always exciting activities going on and you can see everyone having fun and getting involved. I would highly recommend this home and feel as I am getting on in age, I would happily live there when and if the time comes where I feel I need to live in a care home.

I know that my mum was well looked after and happy during her time at The Grange.

The staff are fantastic and always there to give help and support. My Nana has stayed in a couple of homes on respite but then we moved to the Selby area and I have to say it was the best idea. When I first called I spoke to the Manager who was very warm and friendly and told us to come to look round anytime so we did and I don't regret it.

I would really recommend this home to all my friends who have loved ones who need to go into care.

The Grange is a lovely home with caring wonderful staff. From the Home Manager to the cleaner everyone cares very passionately. My Aunt is very happy there and always says how good the staff are to her she wants for nothing. The food is always home cooked and the home is always clean.

The Activities are fantastic and the knitting group has been great. My Aunt really enjoyed knitting the poppies with the other resident's even the Manager joined in which is good to see as she is always involved with the care there. The display for the 100 years is a must to see it is very beautiful.

There is always good activities on and the residents are always happy. I would always recommend this home, the best in Selby by far.

The staff and management are caring and supportive of my Mum. Since coming to The Grange her talking, walking have improved immensely and she has settled in really well. The home is clean and friendly and they put on activities throughout the week.

We are very happy with our decision to move Mum, the care is much better.