Granby Rose Care Home

Without a doubt, Granby Rose is second to none!

Granby Rose not a name that I was familiar with but one I will never forget. My husband arrived here 12 days before Christmas and the first thing I felt was the love from all the staff, it became my second family. The care that the residents receive is outstanding. I will never be able to thank enough the manager and all the staff for the wonderful way they looked after my husband, myself and the family.

My husband moved into Granby Rose in Spring 2023. He was mobile, alert, engaged and questioned everything - I wish I had listened to the voices in my head telling me to take him home with me. His upset and fear were evident from the start but management told me he was just settling in and getting used to his new surroundings which can take time! He quickly became less mobile, less engaged, very drowsy and mostly incoherent and within 4 weeks, following several falls, substantial weight loss and Safeguarding issues raised by our Mental Health nurse, his health had declined considerably and continued to do so until after 3 months he was moved. He never recovered from his ordeal and sadly passed away. His considerable distress whilst at Granby Rose still haunts me. Granby Rose failed us and sadly that cannot be undone. I wish I could give less than one star in this review as many of the staff were lovely.

Some of the staff however were lovely.

My partner and I visit the care home on a regular basis. The care home is exemplary clean and secure. An exemplary service we cannot ask for more.

After being together for 60 years the decision for my husband to enter a care home was a very big one, but one that had to be made. He has only been at Granby Rose for a few weeks and during that time his behaviour has caused a number of problems. However, these have been dealt with by experienced staff who treated him with patience, kindness and compassionate care. Thankfully he is now beginning to settle in and become part of the home community. The atmosphere is warm, homely and friendly. The staff are cheerful, hardworking, efficient and attentive. Knowing my husband is being well cared for helps me to deal with the separation. Thank you, Granby Rose.

Regularly encouraged to take part in the activities and look forward to visits from therapy pets.

I am delighted that we found Granby Rose to look after my mother. The staff couldn’t be nicer and always go about their work with a cheerful demeanour. I live abroad and this can be challenging when a loved one is in a care home. Nevertheless, the staff at Granby Rose allow me to feel confident and reassured that my mother is receiving a first-class level of care. They always think above and beyond in order to meet her needs. Thank you so much Granby Rose!

Thank you very much for looking after our dad so well. He has been very happy and we know he has been well looked after.

My father arrived at Granby Rose Care Home after his dementia increased and he became very immobile. He had always told his family he never wanted to be a resident in a care home. However, over the four and a half years he visited my mother, with my help, at Granby Rose Care Home, he enjoyed this and had good chats with the staff. When he became a resident at Granby Rose, he never complained to us and his first and last words were about the wife he loved and adored. The staff took great care of Dad and he was always clean and nicely dressed. The staff had a great rapport with my dad and many jokes. My dad was cared for with love and care to the end. Again, thank you so much to the professional kind staff who managed this. As a family, we are extremely happy with Granby Rose.

My mother was in Granby Rose Care Home for approximately eighteen months. In that time, my sister and I were very happy with the care my mother received. The staff went above and beyond, especially as my mother went into end-of-life care. They could not have been more efficient and sympathetic. They work as an excellent team.

My mother was cared for by the team at Granby Rose for 18 months up until her recent passing. During her stay, I gained great comfort from knowing that my mother was so well looked after by people who really cared about her wellbeing. They treated her with great dignity and respect and always with cheerful smiles. They took time out of their busy day to spend time with her, I cannot praise each and every one of the team highly enough for the care, support and sympathy they gave both my mother and also our family, towards the end of my mother's journey. They are all such a great bunch of people!

As I live overseas and have been unable to travel to the UK because of the pandemic, I have come to rely on the Granby Rose staff for regular updates on and contact with my dad. They have been unfailingly supportive, sympathetic and helpful and when I finally managed a visit, I could see Dad was liked, respected and comfortable. Such peace of mind for me.

I am very happy with the home. Everyone is very helpful, friendly and cannot do enough for us. Everywhere is clean and tidy. The food is enjoyed by all and the entertainment team keep the residents occupied and happy.

Thank you for your review summary regarding my wife, who is a resident at your care home. She has been with you approx two and a half years, and we have always found her to be very well cared for, comfortable and well simulated with all the activities that you provide for her. The home is always warm and inviting with a very friendly atmosphere, and we would have no hesitation recommending your care home to any of our relatives and friends. Thank you for the service you provide.

My mother has been a resident of Granby Rose for nine months and although I have not been able to visit anywhere inside the home other than the reception area, because of Covid, I have been impressed by the level of care that she has received and the kindness towards her that the staff have demonstrated. In addition, the management has always been very helpful and accommodating, responding to any requests that I have made.

We are very pleased as a family with the care my mum receives at Granby Rose. The staff are all amazing and work so hard to make sure all the residents are well cared for and safe. There is plenty of activities for Mum to participate in. She is very content there. I cannot recommend them highly enough.

My aunt was in a care home in York, she became violent, the home could not cope with it and demanded she should be moved to an appropriate nursing home. Every nursing home in York refused to take her having seen her assessment. We widened the search and approached Granby Rose. Right from the start, I found the manager very helpful and positive; she immediately understood the situation and reassured me that she could manage my aunt. In all my dealings with her, she was professional and efficient, at every stage if she said it would happen - it did. All of this was happening remotely because we live 300 miles away and have not seen my aunt since pre-Covid. We have now been able to visit my aunt, she has aged significantly and has been scarred by the events at the care home. So it was very reassuring to find Granby Rose has met all our expectations; the staff are all professional, attentive, and caring. We believe she is in the best place.

I cannot recommend the staff at Granby Rose, what was a very challenging time of our lives the team there supported us and help us beyond our expectations. After studying a number of homes everything about Granby Rose has come out on top of an amazing community with amazing people. I cannot recommend them enough.

Although my mother was staying on a temporary basis, I found the staff to be excellent and responsive, both to my queries and to my mother's needs. Mum settled in well and the care she received was first class.