Ingleborough Nursing Home

My husband has no short-term memory, so I cannot ask him for his views. The home has a warm, welcoming atmosphere. From our first contact, the manager and her staff were friendly, positive and supportive. My family and I felt sure that my husband was being well looked after and was safe.

Communication between the home and family is poor.

Staff are kind and my dad is well looked after.

Extreme difficulty in visiting a friend and ex-colleague. I rang the home on 20th July 2021 when Covid restrictions were supposed to be eased. Told that I would have to make an appointment. Made an appointment for 2.15pm that date (at a convenient time for staff). Contacted my friend on his mobile to let him know I was visiting him. Arrived at the home on time. Was told by staff that there was no record of the appointment I had made two hours earlier. Could only see my friend through an external double glazed window in the blazing sun (temperature in high 20s) a few yards from a busy road. I declined as I had visited my friend twice previously using that method. I could not hear a word he said and he could not hear a word I said. Total waste of time. No offer by staff to allow my friend into the garden outside in his electric wheelchair or any reasonable assistance to facilitate a (to him) welcome visit. I left him extremely disappointed after seeing him very briefly through the entrance.

The manager and staff were very professional and kind. Rooms very clean and tidy and the home was very well run.

With Covid19 justifiable isolation was the only option. The telephone was the only means of communication until my friends last two weeks. At that time all my enquiries were dealt with compassionately by the staff.

My brother spent approximately 8 months at the Ingleborough and in that time he was treated with the utmost care and attention and compassion.

My mother went into the home around 7-years ago, following a long stay in the hospital. We liked the home as soon as we saw it and have never been disappointed. Mum, even though latterly, she had server dementia, was happy there, living in her own little world. I went to visit one day and found three carers sat with her and all having a sing-song. To me, that sums up the caring attitude of the staff and management. Well done, Ingleborough.

Thank you for looking after our Mum.

The nursing staff are caring and proactive if there is a concern. Family are contacted if there is a health concern, information is shared appropriately. There are excellent and appropriate activities for the residents and even social events with families. Mum enjoys her games and regular physio sessions. The Ingleborough was a good choice for us.

Very warm welcome. Very caring staff. Extremely clean and fresh throughout! Very impressive. A very happy Mum in her new home.