Jubilee House

Whitepoint Road, West Cliff, Whitby YO21 3JR
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9.8 15 Reviews
  • Jubilee House, Whitby
Jubilee House Nursing Home in Whitby provides dedicated, compassionate and professional care for residents who need 24-hour nursing care and for others who need residential care. Care is provided in a safe, warm and welcoming environment by an award-winning, family-run care company that over many years has always put the happiness and wellbeing of its residents and their families first.

Saint Cecilia’s is the residents’ home, a place where they have independence, personal freedom and choice and live this new chapter of their lives with enjoyment and fulfilment. Staff pride themselves on providing a level of care that they would be happy to receive for themselves or for their loved ones.

Key features:
- Compassionate and award-winning care
- Experienced, family-run care provider
- Fully-trained, dedicated and professional staff
- Personal care plans, regularly reviewed and updated
- Individual 'home from home' rooms, all with TVs
- Delicious and nutritious, home-cooked, fresh food
- Attractive location close to the sea
- Family and friends welcome

Get in touch and see for yourself – you’ll be made very welcome and staff will be happy to answer any questions, concerns or worries you may have…

They know that choosing a nursing home can be stressful and offer as much support and guidance as they can through the process.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Varied according to requirements of the resident.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sam Taylor-Rose (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Older People
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (3)

Visiting

  • Visitors are welcome at any time to the home.

Parking

  • Street parking available outside the home.

Jubilee House Reviews (15)

9.8

Jubilee House has a Review Score of 9.8 (9.754) out of 10, based on 10 reviews in the last 2 years.
Over all time Jubilee House has 15 reviews.

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Review from Kath C (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad came to Jubilee with palliative end of life care. There was no doubt in our minds that he spent his last days in a safe, caring and empathetic place. His needs were met and the care was second to none. Every single person from management, carers,cleaners went above and beyond to make dad's stay
a welcomed one. We had peace of mind and he was happy.
Thank you for looking after Dad in his final days.xx
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Review from D F (Sister of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both myself and family very impressed with the home in general. Always a genuine welcome from caring staff. All service users are treated with dignity care and support on all levels. Lovely menu and spotlessly clean in every area of the home. Very impressed particularly by carers reception, and manager
to ensure a complete personal profile put in place showing history, likes and dislikes. As a family we feel that this very vulnerable service user has at last been able to settled in a home, to be cared for with no future concerns. With thanks.
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Review from J L (Daughter of Resident) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very kind to Dad. He has had episodes of being unwell. The staff have been a strong advocate for Dad to ensure he gets the best care.
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Review from Roger L (Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to Jubilee House for a week of respite and am enjoying my stay so far.
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Review from M C (Father-in-law of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely warm friendly atmosphere from both staff and patients, my father in law settled straight away and they made him feel safe and gave us peace of mind. The care he received was 100% from all involved from cleaners to management. Made us feel welcome and on his passing still cared and with genuine
sympathy.
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Review from L P (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are lovely. Very friendly and caring. Particular mention goes to 5 ladies but all staff are wonderful. Its great to have the lady on board at the home providing entertainment. The staff excelled themselves with providing a wonderful party on Mother's Day. Only improvement I can think of is
more provision of activities please for residents on a weekend. Thank you.
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Review from K S (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't ask for kinder people/staff to care for my wonderful Dad. For the 3 months my Dad was in Jubilee House, Whithy he was loved, and dealt with care and kindness by all the staff. Every effort was made to make what little time he had in comfort and surrounded by caring people who work very hard
in a busy environment that has a lovely feel to it. Every effort has been made to make it inviting for all, it is a fantastic place made more lovely by the great standard of care and kindness by such wonderful carers. I appreciate you all, thank you from the bottom of my heart.
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Review from Neil S (Son of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at Jubilee House is outstanding. My Mam came into the home after being very poorly and having had a two-month stay in the Hospital, she has picked up so much and become her happy, smiling self again thanks to the lovely staff who are always happy, polite and so wonderful and genuinely caring.
She has a lovely room, meets new friends, enjoys the activity games and also the occasional visits of pets, bus rides out, and is very close by to see the sea - what a wonderful atmosphere for all of the residents.
I cannot thank the staff at Jubilee House enough.
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Review from S R (Daughter of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I arrive to visit my mum she always has a smile for everyone. All the staff are very caring towards her needs and are always at hand to help and talk to her, nothing is too much trouble. She enjoys the activities, entertainment and visits to other venues which is nice to see. It is lovely to be
made so welcome by everyone, the staff always have time to interact with residents and visitors too and are always available which makes this a happy caring home.
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Review from G C (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was discharged from hospital into the care of Jubilee House and I am so pleased that she was. From the moment she arrived, I knew this was absolutely the right move for my mum. The whole team at Jubilee are fab and they are brilliant with all of the residents (and relatives too!) Nothing is too
much trouble. Jubilee House has a wonderful feeling about it. The way they care for people is evident. I’m lucky enough to be able to spend time with my mum most days and it’s like visiting a big family! If I’m not able to visit for any reason, I know she is safe and well looked after and that’s a huge relief. I honestly can’t thank them enough and I’m so grateful to each and every one of them.
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Review from Anne R (Wife of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband took a while to settle, but with the patience of carers has now settled much better. I do not need to worry about his care anymore. He is clean and says he enjoys being there. The only shortfall is not having a lot of outside space to sit out in the good weather. Every effort is made to keep
him occupied and happy and he is much fitter since he went into Jubilee House. I, and my family are pleased with the way things are.
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Review from Kenneth T (Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite my age (93) and health, I find the staff a very happy "bunch" and nothing is too much trouble.
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Review from M D (Relative of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The first thing that hits you when you walk into Jubilee House Care Home is the warm, inviting and happy atmosphere. Nothing is too much trouble and the level of care that staff show their residents is heartwarming. My father tells me that the staff are kind and attend to all his needs, no matter how
trivial, with a smile. He enjoys the food (thanks chef) and, with gentle encouragement and support, he has been able to take a short walk outside. The manager and her team are receptive to learning about their residents and skilfully use this knowledge to help them settle. The nursing team are attentive and thorough and healthcare assistants are cheerful and supportive. Housekeeping staff keep rooms and public areas clean and welcoming. Communication with relatives is very good which is so important. Thank you to the management and team.
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Review from A C (Wife of Resident) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care, everyone treated as an individual with dignity. The staff are vert professional and supportive. The housekeeping team keep everywhere immaculate and the food is freshly prepared and cooked.
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Review from Wendy G (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted from hospital into Jubilee House as he could no longer be cared for at home due to the deterioration of his Alzheimers Disease whilst in hospital. I never thought Dad would settle in a care home as he has always been fiercely independent, but with the exemplary care from the manager
and her amazing team Dad has settled so well and more than we could have hoped for! He had been in hospital since Nov 17th 2022 and had lost so much weight as he just wasn't eating and this became a great concern however since being in the home he has put on a stone already, he's more engaged with us as well as the other staff and residents, he's enjoying his food again but most importantly he's safe and extremely well cared for. The home is always spotlessly clean, the staff can't do enough for you. We have lost so much of Dad due to his Alzheimers but thanks to all the staff Dad is more like himself now with smiles for us and his sense of humour back. The manager we can't thank you and your team enough!
Reply from Tara Batra, Registered Manager at Jubilee House

Thankyou for such a lovely review. It is a pleasure to care for your dad. Tara

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Jubilee House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Jubilee House is calculated as follows: ( (92 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 118 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Jubilee House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Carolyn

Carolyn Mcloughlin

Job Title: Care Assistant Joined: 2011

After more than a decade at Jubilee House, there isn’t much Care Assistant Carolyn Mcloughlin doesn’t know about providing excellent care for our residents.
She first joined the home as a cleaner but was immediately taken by the work the carers did and jumped at the opportunity to join their ranks.
“I loved seeing the way they cared for the residents and the difference it made to their daily lives,” she says. “I decided then and there that that was something I really wanted to be a part of and have loved it ever since.”
“We provide a home from home. Of course we can never truly take the place of their families but we can get as close to that as we can and look after them, make sure they are happy, safe and content. It provides a great deal of satisfaction to be able to sit down, one to one, and put a smile on someone’s face with a chat, a laugh and a bit of banter. That is what care for me is all about.
“When I am away from the home I miss the residents and look forward to seeing them all again.”

Frequently Asked Questions about Jubilee House

What types of Care is Jubilee House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Jubilee House have?

There are 21 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Jubilee House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Jubilee House to the centre of Whitby?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jubilee House to verify any information. View our terms and conditions. Jubilee House has an Enhanced Service - more info.