Wallace House

My experience has been excellent. I can't thank the staff, the manager, the deputy manager enough. For all the care and support they have given me and my family to put me back together again. I have been in here for over 1 month and the staff are impeccable & wonderful People.

Wallace house is a pleasant and welcoming Place Where residents and relatives are treated with Respect and dignity. Staff are efficient and Careing and nothing is Too much Trouble. They perform their duties with a smile and an encouraging word and I have nothing but praise for them

I have been helped by the carers to settle into Wallace House. They are so kind and always treat me with the utmost dignity. They are quick to respond to my needs. My room is kept clean and tidy and I really enjoy my meals. I am very grateful to all the staff.

Its okay here.

My mother was transferred from hospital for respite care in Wallace House. From the very outset the carers were outstanding in their care for the resident and their support of the family. Nothing is a bother to them! I am so impressed that I am paying them the highest compliment and choosing Wallace House for her permanent residence.

Amazing staff, wonderful care. Nowhere better. Visitors are always welcome. Kept informed of all issues.

The care received by my mam is nothing other than excellent! The staff at Wallace House are professional, kind and caring. Mam feels safe at Wallace House. So much so, my elderly dad, who is also in poor health, is also moving into Wallace House in the coming weeks. Tina is an excellent manager who runs a tight ship.

My mother was resident in Wallace House Dunstan Gateshead between July August and part of September 2025. I have nothing but praise for the care and kindness shown to her during her stay there. The staff would involve as many residents as possible in the activities and mum always enjoyed her meals there too.

My mother came to Wallace House as a resident in August. Staff were excellent in their care and respectfulness of my mum. Mum was treated with great care and dignity. Both my sister and I were very impressed with the staff and our mum received such excellent support whilst residing there.

Well done to all the carers and nurses at Wallace House. Thank you.

What a perfect care home for my relative! The staff are all very friendly and made not just us, but our relatives feel very welcomed and at ease. We were confident that we were making the correct decision from the moment we turned up. As a family, we feel that this care home was the best choice we could have made. It's such a shame that the person they cared for couldn't have spent longer here as the staff was so good with him and us, even in his final days. I would highly recommend this place because of its facilities, welcoming attitude, general feel, staff, food, and how they keep you informed about your relatives and their well-being.

Whilst my husband was being assessed for his illness and capabilities, he had been placed in quite a few different places and homes. His final placement which we had agreed would be permanent was at Wallace House, and the way he was treated there was wonderful, and put some of the other places he had been in to shame. I shall be ever-thankful to the staff at Wallace House for the care and attention given to my husband for his last couple of months, and his family join me in these wishes. Our thanks to everyone concerned.

A wonderful, down-to-earth residential care and nursing home. My father spent his final few weeks here, and Wallace House was, without doubt, the best place for him. The staff are all very friendly, and genuine, and know all the residents very well. Some care homes can be large, with many floors and separate areas, and no one to greet you at the front door... but Wallace House feels homely, warm, and welcoming. The staff met all of my dad's needs, and he always sat with other residents when we visited, laughing, joking, and watching TV. There is a wholesome atmosphere throughout the place, and our family will always remember the staff who were there with my father during his final hours, and their kind words to both him when his time came, and to us after he passed away. Thank you to you all - extremely highly recommended.

Staff provide care to the families of residents as you look after their loved ones, first-class care. You have no idea what this means to families. Thank you so very much.

Mum spent 8 weeks in Wallace House. I found that staff to be very friendly and very kind and caring towards my mum. The managers at Wallace House are excellent with all the residents and they are very experienced. This care home is small and cosy which really worked for Mum. In another larger home Mum would have been lost. A positive experience at Wallace House overall.

Wonderful care home with lovely attentive staff, who would greet you and always offer you a cup of tea when on visits. Lots of activities for the residents, and the diary always looks full to keep the residents entertained. The rooms are clean, with great facilities. They take great care of their residents.

When we were looking for a care home, we entered Wallace House and noticed there was no smell (of urine or horrible smells) which we'd found a good indication. Mam settled in well and the staff were great, Mam was clean/bathed regularly. The food looked amazing! When Mam was dying, the home kept Mam warm, and comfortable and we'd been kept informed so we were with her as she passed. This meant everything to us. Thank you. The staff and other residents became part of our extended family during the 14 months Mam was there.

When it came to selecting a care home for mum I relied heavily on my intuition and an exceptional recommendation from a trusted friend. Now after four months, I can confidently affirm that my initial instincts were indeed correct. While it did take some time for mum to acclimatize to her new surroundings the dedication and professionalism displayed by the staff has been truly remarkable. They continue to assess and improve her care always making sure that I am included in any decision making. Thank you.

My mother has been a resident in this care home for 6 months now. She has settled in extremely well thanks to the friendliness and caring from all the staff. Every time I go to visit her I am met with a welcome from everybody. I am extremely happy with the care my mother receives here, and more importantly my mother is very happy here.

Sadly in the last few months, she was in decline, her body was exhausted, the rate of care never faulted and she was so comfortable and cosy as her life finally came to an end.