Wallace House, Gateshead, Tyne & Wear
Wallace House, Gateshead, Tyne & Wear
Wallace House, Gateshead, Tyne & Wear

Wallace House is in Dunston, Gateshead, close to local shops and the Metro Centre.

Most of the residents and staff at Wallace House are local, and this goes a long way to explaining why it is a friendly, family-orientated care home, something that visitors often comment on when they arrive.

The staff at Wallace House have a very people-centred approach with the residents. They quickly get to know what their family and work history is, what they like and don’t like, and so on. In this way they build relationships that are warm and caring but also respectful, so that residents can retain their dignity.

The activities coordinator encourages residents to stay mentally and physically active, and arranges a wide choice of activities. When residents first arrive, they find out what gives them enjoyment and what they’ve done in the past, so that they can tailor their activities. There are all the usual things, such as board games, bingo, knit ‘n’ natter, trips out, and so on, but there’s much more, including fashion shows.

There’s a wheelchair-accessible garden, so residents can potter about and grow fruit and vegetables. The home has a good relationship with a local community centre, which organises activities, and residents go there for coffee mornings.

Wallace House also works closely with the nearby Methodist centre and local schools come in at Christmas to sing carols. There’s a Working Man’s Club over the road, so residents can pop in for a pint if they wish.

Group: Akari Care Ltd

Person in charge: Wendy Reed (Home Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 40

Shared Rooms: 0

Rooms with ensuite WC: 15

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wallace House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

4.6 Wallace House has a Review Score of 4.6 (4.609)

The Review Score of 4.6 (maximum of 10) for Wallace House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Wallace House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.609 for Wallace House is calculated as follows: ( (15 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 0 Points relating to the number of positive Reviews for Wallace House is based on 0 positive Reviews in the last 12 months and is calculated as follows:

    1. 0 = 0

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 0 Reviews ÷ 8 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wallace House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wallace House

  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

My uncle, 95 and suffering from dementia, was welcomed into the home in January. The staff have shown great patience with him, even when he has been unsettled and somewhat aggressive. He has settled and appreciates what is done for him. He is very well cared for, but is allowed to feel a degree of autonomy, in that he is not fussed over.

How likely would you be to recommend Wallace House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff and carers are friendly and are very approachable at all times. On each visit to see my sister I am made to feel very welcome.

How likely would you be to recommend Wallace House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016

more details

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Staff Profiles

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Care Home Idol 2016

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