Type of Service
- Nursing Home
- For a maximum of 26 Service Users
Primary Care Categories
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
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Care Provided by Orchard View
Funding & Fees
Contact Orchard View to confirm what's included and get a personalised quote
Good to Know
Group / Owner
- Careline Lifestyles UK Ltd
- Private Owned
Person in charge
- Jamie Kirk (Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 65
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: -1
Room Information
- Single Rooms (26)
Are you the Owner/Manager of Orchard View?View your Advertising Options
Orchard View Reviews (37)
1.5
Orchard View has a Review Score of 1.5 (1.500) out of 10, based on 1 reviews in the last 2 years.
Over all time Orchard View has 37 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Orchard View
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Review from A M (Sister of Resident) published on 12 January 2026 Submitted via Website•
Overall Experience
Staff have not got a clue about anything they hardly understand English never mind anything else they only know the basics
Patients are left for up to 1 hour plus lying in there own faeces before they eventually change them
Patients are left for up to 1 hour plus lying in there own faeces before they eventually change them
Catheters not change in time some times up to 18 days before they are...
Staff have not got a clue about anything they hardly understand English never mind anything else they only know the basics
Patients are left for up to 1 hour plus lying in there own faeces before they eventually change them
Catheters not change in time some times up to 18 days before they are changed
Staff taking buzzers out so patients cant call them during the night and sometimes during the day
Patients being left on own to eat when they need to to supervised
Patients being talked to like rubbish and being ignored
Patients are left for up to 1 hour plus lying in there own faeces before they eventually change them
Catheters not change in time some times up to 18 days before they are changed
Staff taking buzzers out so patients cant call them during the night and sometimes during the day
Patients being left on own to eat when they need to to supervised
Patients being talked to like rubbish and being ignored
There is certainly no care in this care home
↩Reply from Jamie Kirk, Home Manager at Orchard View
Thanks for your review. I am sorry to read that this was your impression of our home & understand how concerning this must have been.Our care is centred on dignity, respect & individual needs. All staff are recruited through a robust process and receive mandatory training, supervision & ongoing...
Thanks for your review. I am sorry to read that this was your impression of our home & understand how concerning this must have been.Our care is centred on dignity, respect & individual needs. All staff are recruited through a robust process and receive mandatory training, supervision & ongoing support.
Personal care, continence support, and catheter care are provided in line with care plans & clinical guidance, with appropriate documentation, call-bell access, and response-time monitoring in place. Any concerns regarding delays or standards of care would be taken seriously.
Support at mealtimes is planned according to individual needs & residents requiring assistance are supported. We expect all residents to be treated with kindness, dignity & respect at all times & any concerns about staff conduct would be addressed promptly.
While we are not aware of issues matching those described, we value all feedback and would welcome the opportunity to discuss these concerns further.
Review from I K (Husband of Resident) published on 15 March 2022 Submitted via Postal Card•
Overall Experience
Short stay - made happy by the staff.
Short stay - made happy by the staff.
Review from K H (Private Carer of Resident) published on 18 February 2022 Submitted via Postal Card•
Overall Experience
Staff brilliant but short-staffed.
Not enough time spent with individuals.
On entry to the home, smells of urine and poo.
Clean clothes dumped into draws and not folded or sorted (i.e. underwear altogether).
Bedding strongly smelling of urine.
Not enough time spent with individuals.
On entry to the home, smells of urine and poo.
Clean clothes dumped into draws and not folded or sorted (i.e. underwear altogether).
Bedding strongly smelling of urine.
Activities brilliant and entertainment great....
Staff brilliant but short-staffed.
Not enough time spent with individuals.
On entry to the home, smells of urine and poo.
Clean clothes dumped into draws and not folded or sorted (i.e. underwear altogether).
Bedding strongly smelling of urine.
Activities brilliant and entertainment great.
Not enough time spent with individuals.
On entry to the home, smells of urine and poo.
Clean clothes dumped into draws and not folded or sorted (i.e. underwear altogether).
Bedding strongly smelling of urine.
Activities brilliant and entertainment great.
Caring staff.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Orchard View
Thank you for recognising the dedication and hard work our staff provide to residents each day and recognising the activities as ‘brilliant' and 'entertainment great’. We continue to plan activities that are meaningful and resident-led, as well as activities that residents can participate in as a...
Thank you for recognising the dedication and hard work our staff provide to residents each day and recognising the activities as ‘brilliant' and 'entertainment great’. We continue to plan activities that are meaningful and resident-led, as well as activities that residents can participate in as a group and try to dedicate time on a one-to-one basis every day. We can only apologise if you are unhappy with the odour of the home, bedding and how clothes are put away. All feedback is valuable and we have forwarded this to our Home Manager.Once again thank you for taking the time to review Park House and we appreciate all your comments.
Review from A M (Wife of Resident) published on 24 January 2022 Submitted via Postal Card•
Overall Experience
Many problems at first because of Covid and the manager was not there for long spells. Much has improved now with a new manager. The atmosphere is much happier and relaxed, more staff obvious. Thank you.
Many problems at first because of Covid and the manager was not there for long spells. Much has improved now with a new manager. The atmosphere is much happier and relaxed, more staff obvious. Thank you.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Orchard View
Thank you for your lovely review and for taking the time to give us your valued feedback. We are very happy that our new manager is bringing positive and noticeable improvements and endeavour to continue with this. Thank you again!
Review from E M (Resident / Service User) published on 21 January 2022 Submitted via Postal Card•
Overall Experience
I needed to come into a care home for a short period of time due to a fall causing me to break my arm. I cannot wait to go home to my own property but my time spent here has been pleasant due to the staff being caring and helpful. The food is very good, well done to the cook and the staff.
I needed to come into a care home for a short period of time due to a fall causing me to break my arm. I cannot wait to go home to my own property but my time spent here has been pleasant due to the staff being caring and helpful. The food is very good, well done to the cook and the staff.
Review from K G (Son of Resident) published on 12 January 2022 Submitted via Postal Card•
Overall Experience
I have alwats found the staff to be excellent, which would always be my first concern. Residents are encouraged to mix in the lounge and are not left in their rooms.
I have alwats found the staff to be excellent, which would always be my first concern. Residents are encouraged to mix in the lounge and are not left in their rooms.
Review from Doreen M (Daughter of Resident) published on 6 January 2022 Submitted via Postal Card•
Overall Experience
Park House is a lovely, friendly care home. The staff are all so kind and happy to help in any way. My sister and I are grateful for the excellent care my mam receives at Park House. We have peace of mind knowing Mam is so well looked after.
Park House is a lovely, friendly care home. The staff are all so kind and happy to help in any way. My sister and I are grateful for the excellent care my mam receives at Park House. We have peace of mind knowing Mam is so well looked after.
Review from M M (Son of Resident) published on 6 January 2022 Submitted via Postal Card•
Overall Experience
Nice, homely home, quiet in general yet plenty of activities going on. Staff pleasant and helpful and manager very good.
Covid has limited some aspects of the activities etc sadly.
Covid has limited some aspects of the activities etc sadly.
Recent new manger has much improved the home and staff more relaxed. Previous manager a disgrace and review would...
Nice, homely home, quiet in general yet plenty of activities going on. Staff pleasant and helpful and manager very good.
Covid has limited some aspects of the activities etc sadly.
Covid has limited some aspects of the activities etc sadly.
Recent new manger has much improved the home and staff more relaxed. Previous manager a disgrace and review would have been very different.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Orchard View
Thank you for your review and positive comments, we are looking forward to increased activities this year.
Review from Carolyn P (Resident / Service User) published on 15 December 2021 Submitted via Postal Card•
Overall Experience
The home is good. Food, staff great our activities lady is great and keeps us occupied with quiz and games. But no shower in the room.
The home is good. Food, staff great our activities lady is great and keeps us occupied with quiz and games. But no shower in the room.
Review from Syd (Son of Resident) published on 3 February 2021 Submitted via Website•
Overall Experience
My dad had a short stay at this home. All the staff are very friendly and I had no problem whatsoever with his stay here. My dad's needs are quite complex but it was met with the hard work of the staff.
My dad had a short stay at this home. All the staff are very friendly and I had no problem whatsoever with his stay here. My dad's needs are quite complex but it was met with the hard work of the staff.
Review from Loraine M (Daughter of Resident) published on 21 December 2020 Submitted via Postal Card•
Overall Experience
My mum has been a resident since January and I have found the staff to be very helpful and very caring. I am notified as soon as possible if she has any falls which she is prone to. My mum likes all the staff, she has even put on some weight.
I couldn't fault the staff, my mum receives excellent...
My mum has been a resident since January and I have found the staff to be very helpful and very caring. I am notified as soon as possible if she has any falls which she is prone to. My mum likes all the staff, she has even put on some weight.
I couldn't fault the staff, my mum receives excellent care especially through this difficult time, and we have been able to visit when possible.
Review from Neil M (Brother of Resident) published on 9 December 2020 Submitted via Postal Card•
Overall Experience
Management and staff are always helpful.
Management and staff are always helpful.
Review from Freda K (Sister of Resident) published on 30 November 2020 Submitted via Postal Card•
Overall Experience
Having been asked to find alternative care home accommodation for my 88-year-old sister during the lockdown. I am eternally grateful to Park House. From my initial enquiry to the admitting of my sister the administration and empathy of staff was excellent. Despite being unable to visit because of...
Having been asked to find alternative care home accommodation for my 88-year-old sister during the lockdown. I am eternally grateful to Park House. From my initial enquiry to the admitting of my sister the administration and empathy of staff was excellent. Despite being unable to visit because of the lockdown, I was able to speak at any time with any staff including my sister! I have even received a photograph taken by the administrator which was most reassuring to see her looking so well. This was definitely an example of care demonstrated at the highest level. I cannot speak highly enough of all staff at Park House. Well Done.
Review from G G (Son of Resident) published on 28 August 2020 Submitted via Postal Card•
Overall Experience
Dad always enjoyed his time at Park House. The staff were first class and looked after him well. We always had access to him right up until lockdown. Unfortunately, he passed away on the 17th of May 2020 at the age of 100. Big thank you to all the staff.
Dad always enjoyed his time at Park House. The staff were first class and looked after him well. We always had access to him right up until lockdown. Unfortunately, he passed away on the 17th of May 2020 at the age of 100. Big thank you to all the staff.
↩Reply from Sarah Fairbairn, Manager at Orchard View
Your dad was a wonderful gentleman, it was a pleasure to look after him.
Review from B B (Daughter of Resident) published on 6 August 2020 Submitted via Postal Card•
Overall Experience
It's a brilliant care home. All the staff are friendly and caring. They are all lovely and work hard. It hs been an anxious and testing time for then all recently but they have all kept smiling. They are like family to my mam.
It's a brilliant care home. All the staff are friendly and caring. They are all lovely and work hard. It hs been an anxious and testing time for then all recently but they have all kept smiling. They are like family to my mam.
Review from M C (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card•
Overall Experience
Staff are always friendly, polite and welcoming to friends and family when visiting my parent. Parent was welcomed to the home on admission and has been well cared for since, with assistance provided when needed and regular checks for comfort and safety throughout the day and night. Staff encourage...
Staff are always friendly, polite and welcoming to friends and family when visiting my parent. Parent was welcomed to the home on admission and has been well cared for since, with assistance provided when needed and regular checks for comfort and safety throughout the day and night. Staff encourage but do not force interaction, allowing my parent the dignity of choice. Rooms can be personalised, and the surroundings are pleasant and clean. Nursing staff maintain regular communication with the family regarding residents health.
Review from Drew Y (Son of Resident) published on 10 February 2020 Submitted via Website•
Overall Experience
I've seen a huge improvement whilst mum has been at Park House. All of the staff without exception have been amazingly friendly and attentive, couldn’t ask for more.
I've seen a huge improvement whilst mum has been at Park House. All of the staff without exception have been amazingly friendly and attentive, couldn’t ask for more.
Review from M A (Granddaughter of Resident) published on 10 December 2019 Submitted via Review Postal Card•
Overall Experience
The staff are all absolutely lovely, and our grandma was very well looked after and comfortable during her stay.
The staff are all absolutely lovely, and our grandma was very well looked after and comfortable during her stay.
Review from B W (Wife of Resident) published on 3 December 2019 Submitted via Review Postal Card•
Overall Experience
My husband has been well looked after and treated with dignity and respect by all the staff at Park House. He is given good food which he enjoys and encouraged to join in with activities.
My husband has been well looked after and treated with dignity and respect by all the staff at Park House. He is given good food which he enjoys and encouraged to join in with activities.
Review from J G (Daughter-in-law of Resident) published on 3 December 2019 Submitted via Postal Card•
Overall Experience
I was extremely pleased with the service at this home.
They made my father-in-law extremely comfortable and my mother-in-law when she stayed for 2 nights.
They made my father-in-law extremely comfortable and my mother-in-law when she stayed for 2 nights.
Thank you to you all.
I was extremely pleased with the service at this home.
They made my father-in-law extremely comfortable and my mother-in-law when she stayed for 2 nights.
They made my father-in-law extremely comfortable and my mother-in-law when she stayed for 2 nights.
Thank you to you all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 September 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Orchard View.
Upcoming Events
There are no upcoming events for Orchard View.
Awards / Recognitions (1)
- 01 Feb 2014Recipient: Orchard View
Accreditations
There are no accreditations posted yet for Orchard View.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Orchard View
What types of Care is Orchard View registered for?
Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Orchard View have?
There are 26 Single Rooms.
How far is Orchard View to the centre of Newcastle upon Tyne?
3.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard View to verify any information. View our terms and conditions. Orchard View has a Basic Service -what a Basic Service includes.