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Wordsworth House

Clayton Road, Jesmond, Newcastle upon Tyne, Tyne & Wear NE2 1TL
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Wordsworth House, Newcastle upon Tyne
Wordsworth House, Newcastle upon Tyne
Wordsworth House, Newcastle upon Tyne

Wordsworth House is situated about half a mile from Newcastle city centre in a pleasant suburb.

The home has good public transport links and is close to Newcastle central station.

Visitors are given a warm and welcoming reception, with a smile and a cup of tea or coffee.

The needs of residents are very quickly assessed in relation to where they want to be and the people they need to talk to. The...  

Care Provided by Wordsworth House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Wordsworth House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lisa Coull (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (78)
  • Single Rooms with ensuite Wet Room (35)

Wordsworth House Reviews (58)

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9.5

Wordsworth House has a Review Score of 9.5 (9.532) out of 10, based on 19 reviews in the last 2 years. Over all time Wordsworth House has 58 reviews.

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Showing 58 reviews matching selected criteria
Review from G M (Son of Resident) published on 17 July 2024 Submitted via Postal Card
Overall Experience

The care and kindness, often good-humoured is quite evident.

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Review from M B (Brother of Resident) published on 24 June 2024 Submitted via Postal Card
Overall Experience

I have no complaints to say about this care home.

Reply from Sarah Mckenzie, Regional manager at Wordsworth House

The team at Wordsworth House will be pleased to receive this feedback. Thank you.

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Review from Brenda D (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card
Overall Experience

My mum was only at home for less than three weeks. She was well looked after. The staff were all amazing and caring. All the staff I encountered were friendly and welcoming. My mum never got the chance to take part in any activities as she was quite poorly, so I cannot comment. Overall, a lovely comfortable home with great staff who are caring and friendly.

Reply from Sarah Mckenzie, Regional manager at Wordsworth House

Thank you for your review. We will pass this over to the team at Wordsworth House.

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Review from Doreen M (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card
Overall Experience

My mam was a resident at Wordsworth House for almost two years, until she died in February 2024, at the age of 102 years. Although Mam was diagnosed with dementia and had mobility problems, she was alert and interested in many topics. My sister and I were so happy with the wonderful care she was given during her time at Wordsworth. The staff were all kind, patient and caring at all times, and always showed respect and preserved Mam's dignity. We will always be grateful to them.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Our deepest sympathies are with you and your family at this time. Thank you for your kind words and lovely review, which will be passed on to our team; your mum will be missed at Wordsworth House.

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Review from Susan R (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card
Overall Experience

My mam was in Wordsworth for nearly two years up until she sadly passed away in February. During her time there, she was very happy and enjoyed getting to know the staff, some of whom became more like friends to both her, me and my sister. I am so grateful to all the staff for their excellent care and support. They always treat Mam with kindness, patience, humour, encouragement and dignity. Always willing to go the extra mile.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Our deepest sympathies are with you and your family at this time. Thank you for your kind words about our team, which will be passed on to our Wordsworth House team.

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Review from C C (Wife of Resident) published on 6 December 2023 Submitted via Postal Card
Overall Experience

Wonderful care by wonderful, caring people. Everyone was kind, efficient and helpful. I cannot thank the staff enough for all their hard work.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review and amazing feedback - this will be passed on to all our team.

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Review from R T (Brother of Resident) published on 11 September 2023 Submitted via Postal Card
Overall Experience

I would like to thank the staff at Wordsworth House Jesmond for looking after my brother with terminal cancer. His wife died on New Year's Day 01/01/2023. He was in the home for eight glorious months they made him and my family very welcome. Could not thank the staff enough. He loved all the staff both day shift and night shift. Thanks very much.

Reply from Sarah Mckenzie, Regional manager at Wordsworth House

Thank you for your kind words. The team at Wordsworth House will be delighted to hear this

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Review from M A (Brother-in-law of Resident) published on 11 September 2023 Submitted via Postal Card
Overall Experience

I wish to express our gratitude and praise for the care and nursing given to my brother-in-law while he was in the care of Wordsworth House in Jesmond. All the staff were fantastic with the way they looked after him, he wouldn't have lasted so long without him staying at this home.

Reply from Sarah Mckenzie, Regional manager at Wordsworth House

Thank you for taking the time to write this lovely review. I will pass this on to the team in Wordsworth House who miss him greatly.

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Review from Margaret O (Niece of Resident) published on 5 September 2023 Submitted via Website
Overall Experience

Words cannot express how wonderful this place is. Everyone at Wordsworth House care for the residents as if they were their own family member. My uncle came here January 2023 and very recently lost his battle with cancer. Every single team member loved him and his fantastic sense of humour. He did not want to leave and felt as though everyone was an extended family member. Thank you from all of the family for making my uncle feel so special from the minute he came to you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

We are so sorry for your loss, he will be very missed by all at Wordsworth. Your lovely comments will be passed to all our care team.

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Review from J M (Friend of Resident) published on 24 August 2023 Submitted via Postal Card
Overall Experience

As the service user I support is unable to communicate, it's very important to me that staff keep me informed between visits if anything they think I need to know. Because they do this, I'm reassured to feel that they genuinely care about his health and welfare.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review; your feedback will be passed on to the team.

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Review from S W (Daughter of Resident) published on 3 August 2023 Submitted via Website
Overall Experience

My father has been a resident at Wordsworth House for over two years. The staff provide an excellent level of care and work very hard. They are very caring and kind. My father is happy there. I would highly recommend Wordsworth House.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review and kind words that will be passed to our Wordsworth House team.

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Review from Jonathan H (Son of Resident) published on 18 July 2023 Submitted via Website
Overall Experience
My father has been a resident at Wordsworth House for over 3 years.
I cannot speak highly enough about Wordsworth House and the team.
Overall care for my father has been outstanding.
Wordsworth is clean and lovely a feeling of "warmth" for residents from the team/staff.
Very kind staff, that genuinely care for residents in Wordsworth House and my father formed close attachments to staff members in the care home.
My father loved the food and always left clean plates.
Wordsworth is in a lovely "leafy" location, with great grounds and my father enjoyed the bird table I was allowed to put in the grounds so he could watch the birds from his window.
Wordsworth is in a great location in Jesmond, Newcastle, and a 2 minute walk from Wordsworth House is a street of cafes/shops if you as a visitor need to walk out and take a break.
Always offered a tea or coffee or biscuits every time I visited my father.

As I have said before I cannot recommend Wordsworth House more highly.

Reply from Sarah Mckenzie, Regional manager at Wordsworth House

Thank you for your lovely review. We are very proud of the quality of care your father has received. The team will be delighted to receive this feedback.

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Review from Margaret A (Sister of Resident) published on 4 July 2023 Submitted via Postal Card
Overall Experience

My brother was taken in as a resident in January 2023. His care and welfare have been provided by a wonderful team of staff, from everyone working at Wordsworth House, even down to the cleaners who are always careful and diligent in their duties. I would have no problem in recommending Wordsworth House to anyone needing care for themselves or their relatives.

Reply from Sarah Mckenzie, Regional manager at Wordsworth House

Thank you for your wonderful feedback, this will be passed to our team at Wordsworth House

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Review from J P (Cousin of Resident) published on 26 April 2023 Submitted via Postal Card
Overall Experience

My relative who suffers from dementia is comfortable and content. The home keeps me informed on a regular basis of her situation and needs. As a relative it is essential to know she is in a secure and safe environment, which gives peace of mind.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review and kind words, your feedback will be passed on to the team.

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Review from S H (Wife of Resident) published on 12 April 2023 Submitted via Postal Card
Overall Experience

My husband has been a resident of Wordsworth House since August last year and the dedication of the staff and the care they give him are exemplary. He is able to respond to his nurses and carers the way he would to his family, they are his second family now. Any small problem that has arisen has been dealt with swiftly and professionally.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review and kind words, the team will really appreciate your feedback and this will be passed on to them to hear.

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Review from R B (Husband of Resident) published on 4 April 2023 Submitted via Postal Card
Overall Experience

The administration staff are approachable, helpful and pleasant. Caring staff are efficient and attentive to residents. Activities for residents - armchair exercises, craft club etc. The residents have acceptable meals and look well cared for.

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Review from Angela L (Daughter of Resident) published on 20 September 2022 Submitted via Postal Card
Overall Experience

My mother has been much happier since she moved here. Friendly, caring staff who treat her with dignity and compassion. Good facilities and activities, always clean and tidy, staff will help in any way they can. I cannot recommend Wordsworth House highly enough.

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Review from L N (Daughter of Resident) published on 12 September 2022 Submitted via Postal Card
Overall Experience

Our mother has recently become a resident at Wordsworth House, and I can speak for our whole family when I say that we are more than satisfied with the level of care in all areas that our mother has received. She seems very content and has settled in really well. All members of staff are friendly, caring and professional. Thank you all.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review and feedback which will be passed to our team.

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Review from Lenny H (Daughter of Resident) published on 25 April 2022 Submitted via Postal Card
Overall Experience

They are nice and take care of my mom.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review; I will pass your kind words on to our care team.

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Review from Antony K (Husband of Resident) published on 12 April 2022 Submitted via Postal Card
Overall Experience

The carers really care. The management is first class. Like every home in this sector, they need more funding.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review, we really do appreciate your kind words and support. Your feedback will be passed to the Wordsworth care team and management.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Akari Care Ltd

Accreditations

There are no accreditations posted yet for Wordsworth House.

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