Wordsworth House

Clayton Road, Jesmond, Newcastle upon Tyne NE2 1TL
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9.7 44 Reviews
  • Wordsworth House, Newcastle upon Tyne
Wordsworth House is situated about half a mile from Newcastle city centre in a pleasant suburb.

The home has good public transport links and is close to Newcastle central station.

Visitors are given a warm and welcoming reception, with a smile and a cup of tea or coffee.

The needs of residents are very quickly assessed in relation to where they want to be and the people they need to talk to. The team are always smiling and they interact with residents in a warm, friendly and loving manner. They are genuinely interested in finding out about their past experiences, their likes and dislikes, and so on.

It’s important to the home to ensure their residents are empowered and given as many choices as possible. They have a very full activities programme which includes a bridge club, art classes, animal therapy, and much more. Residents are encouraged to socialise in the true sense of the word.

Osborne Road is a trendy area nearby, with nice shops, bars and cafes, which residents often walk up to, to have a cup of tea, a cream cake and a natter. The community around Osborne Road know the residents and interact well with them.

Wordsworth House is very much part of the local community and they have strong links with schools and church groups. Some local businesses go to the home so that residents who aren’t able to leave the home can do some shopping.

Residents are also involved in the running of the home, helping setting tables for meals and doing many other activities.

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Care Provided by Wordsworth House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Coull (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Wordsworth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,255 – £1,450
  • (these prices are only a guideline, please contact Wordsworth House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Wordsworth House Reviews (44)

Total of 44, showing 21-40
9.7

Wordsworth House has a Review Score of 9.7 (9.694) out of 10, based on 19 reviews in the last 2 years. Over all time Wordsworth House has 44 reviews.

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Review from S H (Wife of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Wordsworth House since August last year and the dedication of the staff and the care they give him are exemplary. He is able to respond to his nurses and carers the way he would to his family, they are his second family now. Any small problem that has arisen has been
dealt with swiftly and professionally.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review and kind words, the team will really appreciate your feedback and this will be passed on to them to hear.


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Review from R B (Husband of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The administration staff are approachable, helpful and pleasant. Caring staff are efficient and attentive to residents. Activities for residents - armchair exercises, craft club etc. The residents have acceptable meals and look well cared for.

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Review from Angela L (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been much happier since she moved here. Friendly, caring staff who treat her with dignity and compassion. Good facilities and activities, always clean and tidy, staff will help in any way they can. I cannot recommend Wordsworth House highly enough.

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Review from L N (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has recently become a resident at Wordsworth House, and I can speak for our whole family when I say that we are more than satisfied with the level of care in all areas that our mother has received. She seems very content and has settled in really well. All members of staff are friendly, caring
and professional. Thank you all.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review and feedback which will be passed to our team.


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Review from Lenny H (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

They are nice and take care of my mom.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review; I will pass your kind words on to our care team.


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Review from Antony K (Husband of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers really care. The management is first class. Like every home in this sector, they need more funding.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review, we really do appreciate your kind words and support. Your feedback will be passed to the Wordsworth care team and management.


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Review from Kirsty B (Daughter of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wordsworth House is a lovely place for the respite my mum needed in an emergency situation. The managers and staff were really lovely and helpful. Thank you. And one staff member went above and beyond.

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Review from Guy P (Son of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has resided in Wordsworth House for 18 months, including clearly, through some very difficult times. Staff are generally very caring and helpful. Sometimes aspects slip through the net, for example, ensuring that her hearing aid batteries are always replaced. Some of the food is not generally
to my mother's liking - she is not a baked bean fan! But overall she is as content as she can be.

Reply from Francesca MacDuff-Varley, Manager at Wordsworth House

Dear Guy, Thank you for your review, we are glad to hear you and your mother are having an overall positive experience at Wordsworth House. We are currently looking at alternative food options and staff are sorting the hearing aids for you. Many Thanks, Francesca.


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Review from Marie B (Daughter of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home Manager and Staff have made every effort to implement Government guidance re. covid-19 in order to maximise the safety of the Residents and their visitors. The home is very clean and there is evidence of compliance with Public Health England directives in the use of appropriate PPE in
order to maintain the safety of the Residents. The Manager has ensured that staff are trained and supported in the provision of person-centred care to the Residents and every effort has been made to keep relatives up to date with their loved ones and to maximise safe contact when permitted, as per PHE guidance. I would recommend the care home to others.

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Review from N P (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are generally responsive to my mum's needs. She seems happy here.

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Review from T C (Granddaughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Wordsworth House nursing home have been fantastic throughout the covid-19 pandemic. Setting up online calls with my grandmother on a regular basis, sometimes at short notice. They have listened when we have raised issues and take care of my grandmother very well. She reports being very
happy with the staff there. Many thanks to all the workers there, we are so appreciative of all that they do in covid times and before. Keep up the hard work.

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Review from Joan G (Friend of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming atmosphere.
Well looked after, caring staff.

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Review from Maureen C (Wife of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Under extremely difficult times, (Covid) Wordsworth House is trying very hard to continue care for the residents whilst reassuring the family they are doing the best they can under the circumstance.

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Review from Paula S (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are amazing. The care they take of my mam is of the highest level. She feels safe and well-loved there, and this has helped her transition into full-time residential care to be easier and smoother. This is a relief to me to know that she is protected, nurtured and well cared for. The
steps they have put in place for Covid have been well managed, and I couldn't have found a safer place for her to be during this dangerous time.
I really cannot thank them enough for her care and their support to me, and the rest of my family is coming to terms with her illness.
I feel so lucky that she is a resident at Wordsworth House, as they have created an amazing environment for all of their customers and their loved ones.

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Review from Lesli G (Daughter of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wordsworth House are very caring and attentive and offer a wide range of activities and services to support residents. In the short time that Mum lived there, she was well looked after and provided with every support she needed. Rooms are clean and fresh, and food appetising and plentiful,
and relatives are welcomed and made to feel part of the community that has been created there.

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Review from H W (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Wordsworth House for four weeks. There is a marked improvement in her demeanour since arriving here form a protracted stay in hospital. She chooses to be in the resident's lounge rather than in her room. Her eyes are open and she smiles at people. She has told me that the staff are nice
on several occasions. She has been encouraged to be present at the activity sessions even though her dementia means that she can't join in. She still can't walk but the staff are encouraging her to try and are being proactive about involving them. The atmosphere in the home is joyful.

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Review from Eva (Daughter of Resident) published on 4 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Wordsworth House for two and a half years. The staff are always very welcoming and friendly and there is always something going on - entertainment, activities. Staff make sure that she takes part in all activity. Everyone from the manager to the care and domestic staff
is very caring. The Management and Staff are very approachable and have handled any matters I have raised with due care and attention.

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Review from Karen K (Daughter of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very anxious about the dramatic change of lifestyle my fiercely independent and free-spirited mother faced when moving to Wordsworth House. The management and staff could not have been kinder and more understanding. They built relationships with both of us very quickly, they genuinely understood
and cared about my mum and she enjoyed their company too.
She was encouraged to make her room feel as much like home as possible, meet with other residents and join in the daily activities. For the first time in many, many months, I felt like I could relax, knowing my mum was being well cared for and starting to enjoy making new friends.
Sadly, my mum's stay at Wordsworth was relatively short, she died in October 2019. The nursing staff at Wordsworth House were wonderful, attentive and supportive, always ensuring the right level of care for her unstable condition.
The management and staff at Wordsworth House genuinely care, not only about their residents but their friends and family too.

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Review from L T (Friend of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been coming to Wordsworth House for the past 4 years visiting a friend (since deceased), I continue to visit to see residents and staff who have become friends.

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Review from Maureen B (Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved into Wordsworth Home 7 years ago, after several short respite stays. I have Multiple Sclerosis and when I was unable to stand/weight bear/transfer I could no longer manage to live in my own home, even with lots of help from my husband. Staff here are very friendly and caring, very understanding
of my problems and difficulties and do so much to support me and help me to cope with the situation I am now in. I am so grateful to the excellent carers.

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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Wordsworth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for Wordsworth House is calculated as follows: ( (163 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 222 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wordsworth House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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