Wordsworth House

Clayton Road, Jesmond, Newcastle upon Tyne NE2 1TL
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9.7 44 Reviews
  • Wordsworth House, Newcastle upon Tyne
Wordsworth House is situated about half a mile from Newcastle city centre in a pleasant suburb.

The home has good public transport links and is close to Newcastle central station.

Visitors are given a warm and welcoming reception, with a smile and a cup of tea or coffee.

The needs of residents are very quickly assessed in relation to where they want to be and the people they need to talk to. The team are always smiling and they interact with residents in a warm, friendly and loving manner. They are genuinely interested in finding out about their past experiences, their likes and dislikes, and so on.

It’s important to the home to ensure their residents are empowered and given as many choices as possible. They have a very full activities programme which includes a bridge club, art classes, animal therapy, and much more. Residents are encouraged to socialise in the true sense of the word.

Osborne Road is a trendy area nearby, with nice shops, bars and cafes, which residents often walk up to, to have a cup of tea, a cream cake and a natter. The community around Osborne Road know the residents and interact well with them.

Wordsworth House is very much part of the local community and they have strong links with schools and church groups. Some local businesses go to the home so that residents who aren’t able to leave the home can do some shopping.

Residents are also involved in the running of the home, helping setting tables for meals and doing many other activities.

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Care Provided by Wordsworth House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Coull (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Wordsworth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,255 – £1,450
  • (these prices are only a guideline, please contact Wordsworth House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Wordsworth House Reviews (44)

Total of 44, showing 41-44
9.7

Wordsworth House has a Review Score of 9.7 (9.694) out of 10, based on 19 reviews in the last 2 years. Over all time Wordsworth House has 44 reviews.

Overall Experience

  • 24
  • 17
  • 3
  • 0
  • 0

Date Published

44
1
9
19
25

Review from B D (Wife of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It has improved significantly since coming under special measures and new managers appointed. Both the recent managers have worked hard, much-needed equipment has been provided and is much appreciated. There is a more welcoming and positive atmosphere. Where I have ticked 'satisfactory' I mean, that
an acceptable level has been reached, with scope (and the promise) of further improvement. Regular staff are skilled and show empathy. They need more permanent carers, however, all staff (including cleaners) are pleasant and helpful. I cannot comment on value for money. We pay the full fees and find them demanding I'm afraid.

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Cleanliness

Treated with Dignity

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Management

Safety / Security

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Value for Money

Review from S S (Relative of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Despite repeated discussions, the diet and quality of food remain poor. The kitchen staff/chef do not seem to understand basic elderly nutrition. I wish they could have training.

Facilities

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Treated with Dignity

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Review from F F (Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff caring and diligent under sometimes trying circumstances.
Cooking for older people can also be a challenge as they have established tastes and some are necessary salt-free or have allergies so compliments to the chefs and cooked who met these demands 24/7. (This includes the
hairdressing salon with gentle, considerate staff).

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Review from Clare E (Private Carer of Resident) published on 25 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were friendly, welcoming, helpful. The home is clean. Basic needs seem to be well met. No complaints. .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Wordsworth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for Wordsworth House is calculated as follows: ( (163 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 222 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wordsworth House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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