Wordsworth House

Our mother has recently become a resident at Wordsworth House, and I can speak for our whole family when I say that we are more than satisfied with the level of care in all areas that our mother has received. She seems very content and has settled in really well. All members of staff are friendly, caring and professional. Thank you all.

They are nice and take care of my mom.

The carers really care. The management is first class. Like every home in this sector, they need more funding.

Wordsworth House is a lovely place for the respite my mum needed in an emergency situation. The managers and staff were really lovely and helpful. Thank you. And one staff member went above and beyond.

My mother has resided in Wordsworth House for 18 months, including clearly, through some very difficult times. Staff are generally very caring and helpful. Sometimes aspects slip through the net, for example, ensuring that her hearing aid batteries are always replaced. Some of the food is not generally to my mother's liking - she is not a baked bean fan! But overall she is as content as she can be.

The care home Manager and Staff have made every effort to implement Government guidance re. covid-19 in order to maximise the safety of the Residents and their visitors. The home is very clean and there is evidence of compliance with Public Health England directives in the use of appropriate PPE in order to maintain the safety of the Residents. The Manager has ensured that staff are trained and supported in the provision of person-centred care to the Residents and every effort has been made to keep relatives up to date with their loved ones and to maximise safe contact when permitted, as per PHE guidance. I would recommend the care home to others.

The staff are generally responsive to my mum's needs. She seems happy here.

The staff at Wordsworth House nursing home have been fantastic throughout the covid-19 pandemic. Setting up online calls with my grandmother on a regular basis, sometimes at short notice. They have listened when we have raised issues and take care of my grandmother very well. She reports being very happy with the staff there. Many thanks to all the workers there, we are so appreciative of all that they do in covid times and before. Keep up the hard work.

Well looked after, caring staff.

Under extremely difficult times, (Covid) Wordsworth House is trying very hard to continue care for the residents whilst reassuring the family they are doing the best they can under the circumstance.

I feel so lucky that she is a resident at Wordsworth House, as they have created an amazing environment for all of their customers and their loved ones.

The staff at Wordsworth House are very caring and attentive and offer a wide range of activities and services to support residents. In the short time that Mum lived there, she was well looked after and provided with every support she needed. Rooms are clean and fresh, and food appetising and plentiful, and relatives are welcomed and made to feel part of the community that has been created there.

Mum has been at Wordsworth House for four weeks. There is a marked improvement in her demeanour since arriving here form a protracted stay in hospital. She chooses to be in the resident's lounge rather than in her room. Her eyes are open and she smiles at people. She has told me that the staff are nice on several occasions. She has been encouraged to be present at the activity sessions even though her dementia means that she can't join in. She still can't walk but the staff are encouraging her to try and are being proactive about involving them. The atmosphere in the home is joyful.

My mum has been a resident of Wordsworth House for two and a half years. The staff are always very welcoming and friendly and there is always something going on - entertainment, activities. Staff make sure that she takes part in all activity. Everyone from the manager to the care and domestic staff is very caring. The Management and Staff are very approachable and have handled any matters I have raised with due care and attention.

The management and staff at Wordsworth House genuinely care, not only about their residents but their friends and family too.

Having been coming to Wordsworth House for the past 4 years visiting a friend (since deceased), I continue to visit to see residents and staff who have become friends.

I moved into Wordsworth Home 7 years ago, after several short respite stays. I have Multiple Sclerosis and when I was unable to stand/weight bear/transfer I could no longer manage to live in my own home, even with lots of help from my husband. Staff here are very friendly and caring, very understanding of my problems and difficulties and do so much to support me and help me to cope with the situation I am now in. I am so grateful to the excellent carers.

Despite repeated discussions, the diet and quality of food remain poor. The kitchen staff/chef do not seem to understand basic elderly nutrition. I wish they could have training.

It has improved significantly since coming under special measures and new managers appointed. Both the recent managers have worked hard, much-needed equipment has been provided and is much appreciated. There is a more welcoming and positive atmosphere. Where I have ticked 'satisfactory' I mean, that an acceptable level has been reached, with scope (and the promise) of further improvement. Regular staff are skilled and show empathy. They need more permanent carers, however, all staff (including cleaners) are pleasant and helpful. I cannot comment on value for money. We pay the full fees and find them demanding I'm afraid.

Cooking for older people can also be a challenge as they have established tastes and some are necessary salt-free or have allergies so compliments to the chefs and cooked who met these demands 24/7. (This includes the hairdressing salon with gentle, considerate staff).