






Wordsworth House is situated about half a mile from Newcastle city centre in a pleasant suburb.
The home has good public transport links and is close to Newcastle central station.
Visitors are given a warm and welcoming reception, with a smile and a cup of tea or coffee.
The needs of residents are very quickly assessed in relation to where they want to be and the people they need to talk to. The...
Care Provided by Wordsworth House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Wordsworth House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Akari Care Ltd
- Private Owned
Person in charge
- Lisa Coull (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (35)
Wordsworth House Reviews (58)
Wordsworth House has a Review Score of 9.5 (9.532) out of 10, based on 19 reviews in the last 2 years.
Over all time Wordsworth House has 58 reviews.
Wordsworth House is a lovely place for the respite my mum needed in an emergency situation. The managers and staff were really lovely and helpful. Thank you. And one staff member went above and beyond.
My mother has resided in Wordsworth House for 18 months, including clearly, through some very difficult times. Staff are generally very caring and helpful. Sometimes aspects slip through the net, for example, ensuring that her hearing aid batteries are always replaced. Some of the food is not generally to my mother's liking - she is not a baked bean fan! But overall she is as content as she can be.
Dear Guy, Thank you for your review, we are glad to hear you and your mother are having an overall positive experience at Wordsworth House. We are currently looking at alternative food options and staff are sorting the hearing aids for you. Many Thanks, Francesca.
The care home Manager and Staff have made every effort to implement Government guidance re. covid-19 in order to maximise the safety of the Residents and their visitors. The home is very clean and there is evidence of compliance with Public Health England directives in the use of appropriate PPE in order to maintain the safety of the Residents. The Manager has ensured that staff are trained and supported in the provision of person-centred care to the Residents and every effort has been made to keep relatives up to date with their loved ones and to maximise safe contact when permitted, as per PHE guidance. I would recommend the care home to others.
The staff are generally responsive to my mum's needs. She seems happy here.
The staff at Wordsworth House nursing home have been fantastic throughout the covid-19 pandemic. Setting up online calls with my grandmother on a regular basis, sometimes at short notice. They have listened when we have raised issues and take care of my grandmother very well. She reports being very happy with the staff there. Many thanks to all the workers there, we are so appreciative of all that they do in covid times and before. Keep up the hard work.
Well looked after, caring staff.
Under extremely difficult times, (Covid) Wordsworth House is trying very hard to continue care for the residents whilst reassuring the family they are doing the best they can under the circumstance.
I really cannot thank them enough for her care and their support to me, and the rest of my family is coming to terms with her illness.
I feel so lucky that she is a resident at Wordsworth House, as they have created an amazing environment for all of their customers and their loved ones.
The staff at Wordsworth House are very caring and attentive and offer a wide range of activities and services to support residents. In the short time that Mum lived there, she was well looked after and provided with every support she needed. Rooms are clean and fresh, and food appetising and plentiful, and relatives are welcomed and made to feel part of the community that has been created there.
Mum has been at Wordsworth House for four weeks. There is a marked improvement in her demeanour since arriving here form a protracted stay in hospital. She chooses to be in the resident's lounge rather than in her room. Her eyes are open and she smiles at people. She has told me that the staff are nice on several occasions. She has been encouraged to be present at the activity sessions even though her dementia means that she can't join in. She still can't walk but the staff are encouraging her to try and are being proactive about involving them. The atmosphere in the home is joyful.
My mum has been a resident of Wordsworth House for two and a half years. The staff are always very welcoming and friendly and there is always something going on - entertainment, activities. Staff make sure that she takes part in all activity. Everyone from the manager to the care and domestic staff is very caring. The Management and Staff are very approachable and have handled any matters I have raised with due care and attention.
She was encouraged to make her room feel as much like home as possible, meet with other residents and join in the daily activities. For the first time in many, many months, I felt like I could relax, knowing my mum was being well cared for and starting to enjoy making new friends.
Sadly, my mum's stay at Wordsworth was relatively short, she died in October 2019. The nursing staff at Wordsworth House were wonderful, attentive and supportive, always ensuring the right level of care for her unstable condition.
The management and staff at Wordsworth House genuinely care, not only about their residents but their friends and family too.
Having been coming to Wordsworth House for the past 4 years visiting a friend (since deceased), I continue to visit to see residents and staff who have become friends.
I moved into Wordsworth Home 7 years ago, after several short respite stays. I have Multiple Sclerosis and when I was unable to stand/weight bear/transfer I could no longer manage to live in my own home, even with lots of help from my husband. Staff here are very friendly and caring, very understanding of my problems and difficulties and do so much to support me and help me to cope with the situation I am now in. I am so grateful to the excellent carers.
Despite repeated discussions, the diet and quality of food remain poor. The kitchen staff/chef do not seem to understand basic elderly nutrition. I wish they could have training.
It has improved significantly since coming under special measures and new managers appointed. Both the recent managers have worked hard, much-needed equipment has been provided and is much appreciated. There is a more welcoming and positive atmosphere. Where I have ticked 'satisfactory' I mean, that an acceptable level has been reached, with scope (and the promise) of further improvement. Regular staff are skilled and show empathy. They need more permanent carers, however, all staff (including cleaners) are pleasant and helpful. I cannot comment on value for money. We pay the full fees and find them demanding I'm afraid.
Cooking for older people can also be a challenge as they have established tastes and some are necessary salt-free or have allergies so compliments to the chefs and cooked who met these demands 24/7. (This includes the hairdressing salon with gentle, considerate staff).
Staff were friendly, welcoming, helpful. The home is clean. Basic needs seem to be well met. No complaints. .
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 May 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Wordsworth House.
There are no upcoming events for Wordsworth House.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Akari Care Ltd
Accreditations
There are no accreditations posted yet for Wordsworth House.
Meet the Team (0)
There are no Team Members posted yet.
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