Wordsworth House

Clayton Road, Jesmond, Newcastle upon Tyne NE2 1TL
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9.4 49 Reviews
  • Wordsworth House, Newcastle upon Tyne
Wordsworth House is situated about half a mile from Newcastle city centre in a pleasant suburb.

The home has good public transport links and is close to Newcastle central station.

Visitors are given a warm and welcoming reception, with a smile and a cup of tea or coffee.

The needs of residents are very quickly assessed in relation to where they want to be and the people they need to talk to. The team are always smiling and they interact with residents in a warm, friendly and loving manner. They are genuinely interested in finding out about their past experiences, their likes and dislikes, and so on.

It’s important to the home to ensure their residents are empowered and given as many choices as possible. They have a very full activities programme which includes a bridge club, art classes, animal therapy, and much more. Residents are encouraged to socialise in the true sense of the word.

Osborne Road is a trendy area nearby, with nice shops, bars and cafes, which residents often walk up to, to have a cup of tea, a cream cake and a natter. The community around Osborne Road know the residents and interact well with them.

Wordsworth House is very much part of the local community and they have strong links with schools and church groups. Some local businesses go to the home so that residents who aren’t able to leave the home can do some shopping.

Residents are also involved in the running of the home, helping setting tables for meals and doing many other activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1255 – £1450

These prices are only a guideline, please contact Wordsworth House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lisa Coull (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (35)

Wordsworth House Reviews (49)

9.4

Wordsworth House has a Review Score of 9.4 (9.399) out of 10, based on 17 reviews in the last 2 years.
Over all time Wordsworth House has 49 reviews.

Overall Experience
  • 26
  • 19
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Date Published
  • 49
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  • 17
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Reviewer Connection to Wordsworth House
  • 22
  • 5
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  • 1
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Total of 49, showing 41-49
Review from H W (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Wordsworth House for four weeks. There is a marked improvement in her demeanour since arriving here form a protracted stay in hospital. She chooses to be in the resident's lounge rather than in her room. Her eyes are open and she smiles at people. She has told me that the staff are nice
on several occasions. She has been encouraged to be present at the activity sessions even though her dementia means that she can't join in. She still can't walk but the staff are encouraging her to try and are being proactive about involving them. The atmosphere in the home is joyful.
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Review from Eva (Daughter of Resident) published on 4 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Wordsworth House for two and a half years. The staff are always very welcoming and friendly and there is always something going on - entertainment, activities. Staff make sure that she takes part in all activity. Everyone from the manager to the care and domestic staff
is very caring. The Management and Staff are very approachable and have handled any matters I have raised with due care and attention.
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Review from Karen K (Daughter of Resident) published on 18 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was very anxious about the dramatic change of lifestyle my fiercely independent and free-spirited mother faced when moving to Wordsworth House. The management and staff could not have been kinder and more understanding. They built relationships with both of us very quickly, they genuinely understood
and cared about my mum and she enjoyed their company too.
She was encouraged to make her room feel as much like home as possible, meet with other residents and join in the daily activities. For the first time in many, many months, I felt like I could relax, knowing my mum was being well cared for and starting to enjoy making new friends.
Sadly, my mum's stay at Wordsworth was relatively short, she died in October 2019. The nursing staff at Wordsworth House were wonderful, attentive and supportive, always ensuring the right level of care for her unstable condition.
The management and staff at Wordsworth House genuinely care, not only about their residents but their friends and family too.
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Review from L T (Friend of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been coming to Wordsworth House for the past 4 years visiting a friend (since deceased), I continue to visit to see residents and staff who have become friends.
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Review from Maureen B (Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I moved into Wordsworth Home 7 years ago, after several short respite stays. I have Multiple Sclerosis and when I was unable to stand/weight bear/transfer I could no longer manage to live in my own home, even with lots of help from my husband. Staff here are very friendly and caring, very understanding
of my problems and difficulties and do so much to support me and help me to cope with the situation I am now in. I am so grateful to the excellent carers.
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Review from B D (Wife of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It has improved significantly since coming under special measures and new managers appointed. Both the recent managers have worked hard, much-needed equipment has been provided and is much appreciated. There is a more welcoming and positive atmosphere. Where I have ticked 'satisfactory' I mean, that
an acceptable level has been reached, with scope (and the promise) of further improvement. Regular staff are skilled and show empathy. They need more permanent carers, however, all staff (including cleaners) are pleasant and helpful. I cannot comment on value for money. We pay the full fees and find them demanding I'm afraid.
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Review from S S (Relative of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Despite repeated discussions, the diet and quality of food remain poor. The kitchen staff/chef do not seem to understand basic elderly nutrition. I wish they could have training.
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Review from F F (Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff caring and diligent under sometimes trying circumstances.
Cooking for older people can also be a challenge as they have established tastes and some are necessary salt-free or have allergies so compliments to the chefs and cooked who met these demands 24/7. (This includes the
hairdressing salon with gentle, considerate staff).
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Review from Clare E (Private Carer of Resident) published on 25 September 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff were friendly, welcoming, helpful. The home is clean. Basic needs seem to be well met. No complaints. .
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Current Review Score: 9.4 (9.399)

Overview of Review Score

The Review Score of 9.4 (9.399) out of 10 for Wordsworth House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.399 for Wordsworth House is calculated as follows: ( (119 Excellents x 5) + (54 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 198 Ratings = 4.399
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wordsworth House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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