Clayton Road, Jesmond, Newcastle upon Tyne NE2 1TL
Wordsworth House is situated about half a mile from Newcastle city centre in a pleasant suburb.
The home has good public transport links and is close to Newcastle central station.
Visitors are given a warm and welcoming reception, with a smile and a cup of tea or coffee.
The needs of residents are very quickly assessed in relation to where they want to be and the people they need to talk to. The team are always smiling and they interact with residents in a warm, friendly and loving manner. They are genuinely interested in finding out about their past experiences, their likes and dislikes, and so on.
It’s important to the home to ensure their residents are empowered and given as many choices as possible. They have a very full activities programme which includes a bridge club, art classes, animal therapy, and much more. Residents are encouraged to socialise in the true sense of the word.
Osborne Road is a trendy area nearby, with nice shops, bars and cafes, which residents often walk up to, to have a cup of tea, a cream cake and a natter. The community around Osborne Road know the residents and interact well with them.
Wordsworth House is very much part of the local community and they have strong links with schools and church groups. Some local businesses go to the home so that residents who aren’t able to leave the home can do some shopping.
Residents are also involved in the running of the home, helping setting tables for meals and doing many other activities.
Group: Akari Care Ltd
Person in charge: Elizabeth Robinson (Home Manager)
Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 78 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 78
Rooms with ensuite WC: 19
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Wordsworth House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Wordsworth House has a Review Score of 7.3 (7.314)
The Review Score of 7.3 (maximum of 10) for Wordsworth House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Wordsworth House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.25 for Wordsworth House is calculated as follows: ( (12 Excellents x 5) + (6 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 24 Ratings = 4.25
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.064 Points relating to the number of positive Reviews for Wordsworth House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 1 Reviews ÷ 15.6 Target = 0.064
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by F F (Resident) on Friday 5 May 2017. Relates to April 2017.
I have found the staff caring and diligent under sometimes trying circumstances.
Cooking for older people can also be a challenge as they have established tastes and some are necessary salt-free or have allergies so compliments to the chefs and cooked who met these demands 24/7. (This includes the hairdressing salon with gentle, considerate staff).
How likely would you be to recommend Wordsworth House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Clare E (Private Carer of Resident) on Thursday 24 September 2015. Relates to September 2015.
Staff were friendly, welcoming, helpful. The home is clean. Basic needs seem to be well met. No complaints. .
How likely would you be to recommend Wordsworth House? Likely
Overall Standard: Good
Care / Support: Satisfactory
Treated with Dignity: Satisfactory
Food & Drink: Satisfactory
Safety / Security: Good
Value for Money: Satisfactory
There are currently no Care Home Idol entrants who have performed at Wordsworth House