Roseway House

Wear Street, Jarrow NE32 3JN

Roseway House is located in the centre of Jarrow, a town on the River Tyne.

Roseway House offers nursing, residential, dementia and respite care.

Highly skilled staff offer person-centred care in a friendly and approachable manner.

En-suite bedrooms can all be furnished and personalised by each resident.

There are two quiet lounges and spacious communal lounge are other areas for residents to unwind and spend time with friends and family.

The care home is operated by Mariposa. Everyone in a Mariposa home is treated with the dignity, respect and compassion that you and your family would wish for.

Group: Mariposa

Person in charge: Leanne Southern (Manager)

Local Authority / Social Services: South Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 49

Rooms with ensuite WC: 49

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Roseway House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Roseway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Roseway House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.687 for Roseway House is calculated as follows: ( (125 Excellents x 5) + (31 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Roseway House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 10 Reviews ÷ 9.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Roseway House has a Review Score of 9.7 (9.687) from 14 Reviews


Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Roseway House?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Roseway House

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

I'm writing this review about my dad. All I can say, my family and I visited my dad every day. The staff are amazing in every way, just watching them, how they care for residents and even us, always smiling. We LOVE all the staff in here and I mean ALL.

How likely would you be to recommend Roseway House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Very happy with the home. My dad has been there for nearly a year and the staff have a really good relationship with him. I have built a bar and helped out with fundraising and there is always something going on and a good atmosphere.

How likely would you be to recommend Roseway House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

I visit my grandad regularly and he is always well looked after. The home has lots going on and the staff know him really well. He has really settled there and the staff always welcome me and my family.

How likely would you be to recommend Roseway House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My mam is happy in this home and looks well fed and is looked after very well.
She enjoys her food and her room.
She likes people-watching by sitting at the door to see what's going on.
The staff are very helpful and nothing is too much trouble for them.
She liked the snakes and animals coming in and also the singing.

How likely would you be to recommend Roseway House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My family looked all over the town for a home for our ill mother. We came to this home and we took a liking to Roseway House straight away, outcome of people that were happy and enjoying themselves and how clean the rooms were. The meals are very good for the money and all home-cooked. Staff were very friendly and helpful. My Mum has been here for a couple of weeks and she is making some nice friends and feels comfortable.

How likely would you be to recommend Roseway House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I have found the staff, at all levels, friendly and helpful. Nothing is a bother to them. They are willing to help at any time. The residents at Roseway House are treated with understanding, consideration, kindness and tolerance. The staff organise activities creating stimulation for the residents.

How likely would you be to recommend Roseway House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My dad received outstanding care since he came to Roseway House. It was a very difficult decision to make. He has made more progress than I could ever have imagined. Also, the support I have received from staff has been amazing.

The residents are all very relaxed and staff go out of their way to make life more bearable in the life my dad now has.

How likely would you be to recommend Roseway House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I am very happy with the care my wife receives from all the staff at Roseway House. She is always happy and tidy, her clothes are always clean as is she. The staff are all very friendly and take their time to make sure my wife's needs are met.

How likely would you be to recommend Roseway House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.4 out of 5

My dad has only been in a few months but every time I go in, I am greeted with a smile and told how my dad's doing and what they are trying to do for him, like get a wheelchair. They are always joking and talking to him and keep me updated with his care.

How likely would you be to recommend Roseway House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I understand that my sister, who has Downs syndrome and dementia, is the first person with 'Downs' to be cared for at Roseway House. Over the 3 years, there the staff at the home have done their utmost to care for her as her family would wish. In the EMI facility, there is better resident/staff ratio and has met her needs. The current manager has improved the services/ambience of the home and is to her credit. My sister's family are extremely grateful for the genuine care provided and that the home is local.

How likely would you be to recommend Roseway House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

The home has had a major transformation: new chairs, tables and decor. It must be one of the best around. I credit the manager for that. Staff are very caring and do a grand job. It has been let down by the food. Same old meals (boring) and sometimes burnt. I suggest the food should be sampled before being served and a better variety offered. The food should not be served when it's clearly over cooked and sometimes tasteless. That is my bug bear, 'don't dish up food to those lovely people who can't speak for themselves and don't have many pleasures in life'. The staff, cleaners etc are all hard working, caring people.

How likely would you be to recommend Roseway House? Likely

Overall Standard

Facilities

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Although my husband was in Roseway House for a short while, he was very ill and the care he was given by all staff and management ensured he was peaceful and comfortable at all times. The family was always made very welcome at all times and gave us a peace of mind at all times. All staff were very kind to us all. I was so happy when a member of staff sat with my husband til the end.

How likely would you be to recommend Roseway House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Caring and friendly staff. Very clean and lots of activities.

How likely would you be to recommend Roseway House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

It's very hard to choose a care home for a loved one that is suffering from dementia, we chose Roseway House out of many homes we had visited for our mother who is 92. When mam moved into Roseway House in early December 2016, we knew straight away that we'd made the right decision, ALL the staff have the utmost patience with mam and they treat her with both dignity and respect, nothing at all is a problem to them, we know that we can ask any questions and we know we will get the answers, mam can be a little difficult at times due to the dementia but the staff cope tremendously, they treat mam with dignity and respect at all times, since moving into Roseway House we have seen a big difference in mam's happiness and we believe that this is due to the dedication and patience of the staff. Mam always has a smile for staff members which speaks volumes, this goes to show how happy she is. Everything is so relaxed in a happy environment.

How likely would you be to recommend Roseway House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Roseway House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Mid-size Care Home Groups 2018

Recipient: Mariposa

Date: Thursday 01 Feb 2018

more details

June 2014

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Roseway House