Roseway House

Wear Street, Jarrow NE32 3JN
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9.8 37 Reviews
  • Roseway House, Jarrow
Roseway House Care Home - Jarrow

Roseway House is located in Jarrow, close to the historical Viking centre, the coastal town of South Shields. The home provides a flexible range of residential, nursing, dementia, respite, and palliative care. The purpose-built home is split over two floors with 48 en-suite rooms. The home features dementia-friendly communal lounges, dining areas, and cosy family seating designed to promote comfort and social interaction. Roseway House offers a large landscaped garden to enjoy warmer days, where residents enjoy the intergenerational gardening group ‘Acorns & Oaks’.

Roseway House provides high-quality, person-centred care in a warm and homely environment. With a dedicated care team and personalised care plans, residents’ individual needs and preferences are always respected, helping them to live fulfilling, happy lives.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are determined on individual resident need based on pre-admission assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Dorelia Dima (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (48)

Roseway House Reviews (37)

9.8

Roseway House has a Review Score of 9.8 (9.752) out of 10, based on 12 reviews in the last 2 years.
Over all time Roseway House has 37 reviews.

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Reviewer Connection to Roseway House
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Total of 37, showing 21-37
Review from Kath K (Niece of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been here for several months now and the standard of care is excellent. The home is nothing without the wonderful staff who stop at nothing to ensure everyone is cared for, comfortable and that relatives are kept well informed. Kindness in abundance.
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Review from Lauren M (Granddaughter of Resident) published on 1 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would 100% recommend this home to anyone looking to find a home for their loved ones. My grandad has only been in this home for a few months but in the short amount of time, his spirits have been lifted from 0 to 100. His smile has brightened and he couldn’t be happier with not only the care he receives
but the love from every single staff in there from the home manager to the administration, the care staff and activities. I thank each and every single one of them from the bottom of my heart for treating my grandad like one of their own.
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Review from Christine E (Daughter of Resident) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to Roseway House after being discharged from hospital after a fall. Since being at Roseway House, my dad has been cared for exceptionally well. He is always clean and tidy. The Manager, nurses and caring staff are fantastic and very very friendly and I can’t thank them enough for the way
they look after my dad. I would recommend this care home to anyone.
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Review from C T (Daughter of Resident) published on 4 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm writing this review about my dad. All I can say, my family and I visited my dad every day. The staff are amazing in every way, just watching them, how they care for residents and even us, always smiling. We LOVE all the staff in here and I mean ALL.
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Review from G C (Son of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the home. My dad has been there for nearly a year and the staff have a really good relationship with him. I have built a bar and helped out with fundraising and there is always something going on and a good atmosphere.
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Review from B C (Grandson of Resident) assisted by family/friend published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my grandad regularly and he is always well looked after. The home has lots going on and the staff know him really well. He has really settled there and the staff always welcome me and my family.
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Review from D J M (Daughter of Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is happy in this home and looks well fed and is looked after very well.
She enjoys her food and her room.
She likes people-watching by sitting at the door to see what's going on.
The staff are very helpful and nothing is too much trouble for them.
She liked the snakes and animals coming in
and also the singing.
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Review from Irene N (Daughter of Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family looked all over the town for a home for our ill mother. We came to this home and we took a liking to Roseway House straight away, outcome of people that were happy and enjoying themselves and how clean the rooms were. The meals are very good for the money and all home-cooked. Staff were very
friendly and helpful. My Mum has been here for a couple of weeks and she is making some nice friends and feels comfortable.
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Review from D M (Daughter of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff, at all levels, friendly and helpful. Nothing is a bother to them. They are willing to help at any time. The residents at Roseway House are treated with understanding, consideration, kindness and tolerance. The staff organise activities creating stimulation for the residents.
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Review from Jacqueline P (Daughter of Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad received outstanding care since he came to Roseway House. It was a very difficult decision to make. He has made more progress than I could ever have imagined. Also, the support I have received from staff has been amazing.


The residents are all very relaxed and staff go out of their way to

make life more bearable in the life my dad now has.
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Review from B N (Husband of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am very happy with the care my wife receives from all the staff at Roseway House. She is always happy and tidy, her clothes are always clean as is she. The staff are all very friendly and take their time to make sure my wife's needs are met.
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Review from Stuart H (Son of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has only been in a few months but every time I go in, I am greeted with a smile and told how my dad's doing and what they are trying to do for him, like get a wheelchair. They are always joking and talking to him and keep me updated with his care.
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Review from Marian S (Sister of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I understand that my sister, who has Downs syndrome and dementia, is the first person with 'Downs' to be cared for at Roseway House. Over the 3 years, there the staff at the home have done their utmost to care for her as her family would wish. In the EMI facility, there is better resident/staff ratio
and has met her needs. The current manager has improved the services/ambience of the home and is to her credit. My sister's family are extremely grateful for the genuine care provided and that the home is local.
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Review from M B (Wife of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has had a major transformation: new chairs, tables and decor. It must be one of the best around. I credit the manager for that. Staff are very caring and do a grand job. It has been let down by the food. Same old meals (boring) and sometimes burnt. I suggest the food should be sampled
before being served and a better variety offered. The food should not be served when it's clearly over cooked and sometimes tasteless. That is my bug bear, 'don't dish up food to those lovely people who can't speak for themselves and don't have many pleasures in life'. The staff, cleaners etc are all hard working, caring people.
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Review from Ann K (Wife of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my husband was in Roseway House for a short while, he was very ill and the care he was given by all staff and management ensured he was peaceful and comfortable at all times. The family was always made very welcome at all times and gave us a peace of mind at all times. All staff were very kind
to us all. I was so happy when a member of staff sat with my husband til the end.
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Review from Kevan E (Son of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and friendly staff. Very clean and lots of activities.
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Review from Lesley S (Daughter of Resident) published on 7 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's very hard to choose a care home for a loved one that is suffering from dementia, we chose Roseway House out of many homes we had visited for our mother who is 92. When mam moved into Roseway House in early December 2016, we knew straight away that we'd made the right decision, ALL the staff have
the utmost patience with mam and they treat her with both dignity and respect, nothing at all is a problem to them, we know that we can ask any questions and we know we will get the answers, mam can be a little difficult at times due to the dementia but the staff cope tremendously, they treat mam with dignity and respect at all times, since moving into Roseway House we have seen a big difference in mam's happiness and we believe that this is due to the dedication and patience of the staff. Mam always has a smile for staff members which speaks volumes, this goes to show how happy she is. Everything is so relaxed in a happy environment.
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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Roseway House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Roseway House is calculated as follows: ( (104 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 137 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Roseway House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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