What types of Care is Thornbury Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Thornbury Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thornbury Care Centre to the centre of Sunderland?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Thornbury Care Centre care home, 58 Thorndale Road, Thorney Close, Sunderland, Tyne & Wear SR3 4JG

Review from Sheila M (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report

Overall Experience

From the onset of an emergency placement for my Mam , the staff were absolutely amazing in how they welcomed her & us as a family in such traumatic circumstances.
We feel very lucky to have not only found the perfect accommodation & care for my Mam but the level of support given to myself was second

to none.
There aren't enough words to express how positive we feel about the whole experience particularly in times of stress.
My mam was always reluctant to consider being cared for in a residential setting , however she soon felt that this was her home & being afforded the best care from every member of staff . The staff have gone over & beyond in supporting & caring for us all , especially during palliative and end of life care for my Mam. The kindness , compassion, consideration, professionalism and friendliness of the staff have continually reassured us as a family that my Mam was happy and content. I wouldn't hesitate at all to highly recommend the care home to others .

Reply from Samantha Thorpe, manager at Thornbury Care Centre

Thank you so much for taking the time to share such heartfelt words. It truly means so much to us as a team to know that we were able to provide comfort, support, and reassurance to both your Mam and your family during such a difficult and emotional time.We understand how important it is for families to feel confident that their loved one is cared for with dignity, compassion, and respect, and it is an honour to have been able to make your Mam feel at home and cared for in the way she deserved. Knowing that she felt safe, content, and supported, and that you as a family felt reassured, is the greatest reward for us.Your kind words about the team's kindness, professionalism, and dedication are deeply appreciated and will be shared with all staff. They will be so proud to know the difference they have made.Thank you again for your recommendation-it is a privilege to have supported you and your Mam, and we wish you and your family comfort and peace.

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Review from Louise A (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report

Overall Experience

Thornbury provides a clean, well-run care home for people diagnosed with dementia. Staff are largely very caring and work hard to make sure residents are happy, well cared for, safe and active. There is a very wide-ranging and interesting activity timetable and families are also invited and welcomed.

My mother is happy with the food and level of care.

Reply from Samantha Thorpe, Home manager at Thornbury Care Centre

Thank you for taking the time to provide such a lovely review. It sounds like Thornbury is doing an excellent job of providing a supportive and engaging environment for our residents with dementia. The commitment from our staff to ensure happiness and safety is so important, and it's great to hear that your mother is satisfied with both the food and the care she's receiving. The involvement of families and the variety of activities available must really enhance the overall experience for everyone involved. Thank you for sharing your positive insights!

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Review from David G (Son of Resident) published on 22 May 2024 Submitted via Website • Report

Overall Experience

My mam stayed in Thornbury just a short time but during that time I cannot thank the staff enough for the care and attention my mam was given, they are an absolutely professional team who make the time to ensure the residents are cared for in the way we all would want to be cared for, I don't have a

single bad thing to say, only good. The final thing they did after my mam sadly passed away was beautiful, laying a single red rose on her bed, from all the family a massive thank you for caring for our mam.

Reply from Samantha Thorpe, Home manager at Thornbury Care Centre

David, thank you so much for your kind words and for taking the time to share your experience with us. We are deeply touched to hear that the care and attention our team provided to your mam met your expectations during her stay at Thornbury. It is our mission to ensure that every resident is cared for with the utmost respect and compassion, and knowing that we were able to provide comfort to your mam and your family during such a difficult time is incredibly meaningful to us. The single red rose is a small gesture to honour the memory of your mam and to express our sympathy and support to your family. We are truly grateful for your appreciation and your kind words about our team. Please know that your feedback means a lot to us and serves as a reminder of why we do what we do. On behalf of everyone at Thornbury, thank you for allowing us the privilege of caring for your mam. With heartfelt condolences, home manager and the team.

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Review from Beverley H (Daughter of Resident) published on 5 April 2023 Submitted via Postal Card • Report

Overall Experience

A well-organised care home. All the staff are pleasant and understanding and take time to listen to any queries that you have. Ongoing cleaning staff are always on hand. The rooms are always clean. Residents are well cared for, happy and clean. I'm very happy with the care home.

Reply from Samantha Thorpe, Home manager at Thornbury Care Centre

I am so glad to know that you are very happy with our service Beverley and that you are happy with our standards. I will pass your kind words over to the staff. Best wishes.

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Review from Edith V (Respite Resident) published on 24 March 2023 Submitted via Postal Card • Report

Overall Experience

Received a good welcome when transferred from the hospital and settled in quite soon. The staff were very helpful and cheerful, which certainly aided in my comfort and wellbeing and later discharge. Grateful thanks to everyone, which includes the laundry girls and also the 'building boys'!

Reply from samantha thorpe, Home Manager at Thornbury Care Centre

It was such a pleasure to have you at Thornbury. I am glad you have found comfort and that your well-being was looked after by the staff. It certainly was nice to see you being able to return back to your own home and we were able to facilitate this for you. Best of luck with everything and thank you for the kind-hearted review.

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Review from Paul B (Husband of Resident) published on 27 February 2023 Submitted via Postal Card • Report

Overall Experience

We are very pleased with Thornbury Care Centre. The staff are friendly and always courteous. Everyone is treated with dignity. Meals and medication are provided promptly. All communications are dealt with promptly.

Reply from Samantha Thorpe, Home Manager at Thornbury Care Centre

Thank you for your kind words; I am so glad to know that you are very happy with our service and that you are happy with your wife's care. I will pass your kind words over to the staff.

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Review from Michelle R (Daughter-in-law of Resident) published on 19 January 2023 Submitted via Postal Card • Report

Overall Experience

From the first day to the last day, my mother-in-law was welcomed into the care home. All the staff were pleasant and caring. The care and support were very good. I was kept up to date on any issues, can't thank them enough. They supported us through her bereavement also.

Reply from Samantha Thorpe, Manager at Thornbury Care Centre

Thank you kindly for taking the time to review our service. Our aim is to provide a high standard of consistent care and that we have achieved, as observed in your kind words and overall positive experience. I am deeply sorry for your loss and we here at Thornbury are here for you in any way we can help.

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Review from L L (Daughter-in-law of Resident) published on 19 January 2023 Submitted via Postal Card • Report

Overall Experience

My mother-in-law had only been in the home for six months. We, as a family, were very happy with the care that she received. She settled in very quickly. I would like to thank all the staff that were involved in her care.

Reply from samantha thorpe, Manager at Thornbury Care Centre

Thank you for taking the time to review the services received. It was our pleasure to look after your mother-in-law in the time spent with us. I am pleased that the experience was a pleasant and happy experience and that she was very settled and happy in the six months at Thornbury. I will be glad to pass on your lovely feedback to the staff. Take care and thank you.

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Review from Jane M (Daughter of Resident) published on 20 October 2022 Submitted via Postal Card • Report

Overall Experience

A very caring, safe and professionally run home.
The staff go over and beyond to ensure the residents' needs are met, this includes getting a daily newspaper on their way into work for my father. Cannot praise this home enough.

Reply from Samantha Thorpe, Home Manager at Thornbury Care Centre

Thank you for the lovely comment Jane. Our staff always strive to go above and beyond, it is nice to know we are making a difference and your father gets to catch up on what is happening in society. I will pass your comments onto the staff.

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Review from Callum R (Grandson of Resident) published on 18 October 2022 Submitted via Postal Card • Report

Overall Experience

My grandad's care has been outstanding by the staff at this home. Although he is very poorly, they still get a smile from him.

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Review from Polly F (Friend of Resident) published on 4 June 2022 Submitted via Postal Card • Report

Overall Experience

Throughout the three years that my friend has been a resident in Thornbury, I have found the care to be excellent on all counts - physical, emotional and intellectual. My friend's needs are met with a warm and caring attitude by all staff. Quick to spot any physical ailments and find solutions. Supportive

through all of my friend's moods and difficulties.

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Review from Paula M (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report

Overall Experience

Mam joined Thornbury in late November last year. The initial contact from two members of staff to Mam's welcome by all the staff and the ongoing care provided to Mam has been utterly outstanding. The management and all staff are totally dedicated to consistently providing fantastic care at all times,

truly dedicated, committed and displaying high standards. I could not ask for more. Thank you so much.

Reply from samantha thorpe, Manager at Thornbury Care Centre

Thank you for your kind words; much appreciated. I am so glad to know that you are very happy with our service. It is always nice when we are recognised for our care. Our residents are our priority, and we strive to deliver the best possible consistent high standards of care.

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Review from Hilary T (Daughter of Resident) published on 1 February 2021 Submitted via Website • Report

Overall Experience

My father was a resident in Thornbury Care Centre for a short while before he passed away due to illness. I can’t praise the staff enough, they were fantastic with my dad, showing care, respect and dignity, keep up the good work guys.

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Review from Catherine D (Granddaughter of Resident) published on 16 October 2020 Submitted via Website • Report

Overall Experience

My grandmother is a resident of this home, at first she was very unsure about going into a home especially during the Covid situation. Her fears were soon diminished as she absolutely loves it in this home. She said the home makes her feel really safe. She enjoys the company and interaction with the

staff and other residents. She is really well looked after and looks much younger since she came to live here! Her room is really nicely decorated and she loves the food. She is entertained with lots of activities. The attention and care given to her is excellent and all of her family are happy that she is being looked after so well by a hard-working bunch of staff. Thank you for being great and caring for my grandma.

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Review from Amy C (Relative of Resident) published on 29 January 2020 Submitted via Website • Report

Overall Experience

This home is well decorated and very clean making it feel relaxed and homely. Some of the staff can be friendly. Blankets are provided for residents however for duvets there appears to be a shortage.

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Review from Sandra P (Sister of Resident) published on 24 October 2018 Submitted via Website • Report

Overall Experience

Our sister spent the final weeks of her life here whilst battling cancer. She was very well looked after and was cared for with the utmost respect. Every member of staff we came into contact with were professional, accommodating and friendly. Nothing was too much trouble.
Initially, when she left

hospital there was no space at the hospice so was offered a room here. When she looked around she was very impressed with it's "boutique hotel" feel. She immediately felt comfortable and had easy access to the garden. When a bed was made available at the hospice, a week before she passed, she chose to remain at Thornbury, a place where she felt happy, comfortable and, in her own words, "liked it here".
In her short time at the centre, she made good relationships with those staff who looked after and even had good banter with one of the maintenance guys! For all of her family and friends that visited her, this was really important.

Thank you for your care and support to our sister.

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Review from Liz P (Daughter of Resident) published on 8 October 2018 Submitted via Website • Report

Overall Experience

I needed to find urgent respite accommodation for Dad when Mum was unexpectedly admitted to hospital. Had not seen the home or met the staff, only read the CQC report. It soon became obvious that he needed a permanent place there. The staff were amazing and cared for him as if he were a member of their

own family. They went above and beyond what we could reasonably have expected of them. He was there for just under 2 months prior to his death at the beginning of September. We were all always treated with the utmost respect and compassion by all we came into contact with, and they did everything possible to keep him comfortable and well cared for right up to the end.

I would recommend Thornbury to anyone who needs to find accommodation for a loved family member. It brought much comfort to my Mum, my sister and I, to know that he was being so well looked after.