Care Homes Owned by S L W Ltd

Every single member of staff were very dedicated to their residents, not forgetting relatives who were always helped with their situation - mine was very difficult and my husband received THE BEST CARE for the last six weeks of his life, he couldn't have been in a better place.

My mam moved into Sycamore in January this year after being assessed as needing 24 hour nursing care due to a mixed dementia diagnosis. After the initial meeting to determine acceptance I have found all the staff to be friendly and professional. The rooms are adequate, choice of food is good and the residents are well cared for. They let me know immediately if there have been any incidents- no matter how minor.

As a family, we could highly recommend this truly excellent care home!

I feel that my mam receives very good care, the staff are very approachable and friendly, they call if there are any issues.

My relative has been here a few weeks now and the care and attention she has received is absolutely incredible they let you know what is going on how she is doing . The staff are absolutely wonderful from nurses carers and the cleaners I've never been so happy to see a home so well run I'm very happy to have put my mum in here

Making the decision to place dad into care was the hardest decision we have ever had to make as a family. From the very beginning, Joanne and all the wonderful staff in the Cottage, along with Nicola and the amazing team on the Hawthorne Unit, made that difficult transition so much more bearable through their kindness, understanding, and compassion. We can't thank the staff enough for the outstanding care, patience, and dignity shown to our dad. Knowing he is in such safe and caring hands has given us real peace of mind. We are truly grateful for everything you do and would wholeheartedly recommend the Hawthorne Unit to other families facing the same difficult decision.

Ashley.

Thank you

I'm happy with the care my sister is receiving it's not an easy job but she seems happy enough.The staff are very helpful and nothing is a problem to them I would recommend Sycamore to everyone who is looking for a place for a loved one .

All members of staff go out of their way to answer queries. Responses are prompt and supportive grounded in a good understanding of how the care sector works. We really feel staff (includes cleaners, laundry staff, kitchen staff and the activity co-ordinator) are invested in giving our Dad the best possible care. They delight in what makes him happy and know how to interact positively with him. He feels safe and secure at Sycamore Boldon and was desperate to get home after a stay in hospital. Staff visited him in hospital, sent their well wishes and were a welcome committee on his return - he was thrilled. There was much support to help get him back home and my sister and I were very grateful for this.

The care and support have been outstanding, from the moment my dad arrived at Thornbury around 18 months ago.

Every member of staff is consistently kind, caring and incredibly helpful, not only to my dad but to us as a family. He has settled far better than we could have hoped and is treated with dignity and respect at all times. Communication is excellent, and visiting always feels easy and welcoming.

The home is extremely clean and very well maintained. We visited five care homes locally before choosing Thornbury, and it stood out immediately as by far the nicest, both in terms of facilities and atmosphere. The communal areas are excellent and, while my dad doesn't personally take part, there is a wide range of activities offered.

We feel very fortunate to have found Thornbury and have complete peace of mind knowing my dad is in such a caring, professional and well-run home. I would wholeheartedly recommend

Sycamore has been looking after my dad for 6 months so far and the care he has is outstanding. The entire team are outstanding. Laundry and cleaning team keep clothes and rooms (shared and individual) in a1 condition all with a friendly smile. Cooks do wonderful home cooked food and also take into account any dietary preferences. Activities are well thought out and inclusive to all. Care staff on all levels are caring, attentive, genuine and deliver the most outstanding care at all times. I can't express the gratitude and reassurance that my dad is well looked after and genuinely highly thought of. All staff give time and all with a smile it's a wonderful family feel.

could not fault the care my mam resive staff very approachable managers very good all round great service for mam and her family could not be happier in the care she gets and the support we get as a family I feel very safe going home after a visit knowing mam is in good health

Top and bottom, it's a happy, friendly place, even in the most difficult and challenging circumstances. It's the place I'm glad I found.

All the staff at this care home are brilliant and caring , my mam has been in there for 6 years this year and is well looked after 24/7 . Best thing we ever did is put her into this care home , all The staff are so friendly and try and make mam laugh all the time . Thankyou to them all

Since my mother began her stay at thornbury care centre in December 2025 I feel all of my mother's care needs have been met physically and mentally. The staff have been professional. The staff have made my mother feel warm and welcome. The staff have also made myself and other members of the family understand the plan throughout my mother's future care.. my mother is happy with all the staff and at the care centre and the warmth they show towards her on a daily basis.

I would recommend thornbury care centre very highly I felt as if the staff were part of a family anything my mam needed or wanted was dealt with they were always on hand to give advice when needed .The cleanliness and decor in the home was immaculate. I would like to thank everyone

Having recently having my mother move into your care, I can't thank your lovely, professional and friendly staff enough. It's never easy to make the decision to have a loved one enter full time care, however, you have all made this process so comfortable and we are completely at ease and confident in your first class care of our Mam. We all want to thank you from the bottom of our hearts, your all angels xx

My mam was always reluctant to consider being cared for in a residential setting , however she soon felt that this was her home & being afforded the best care from every member of staff . The staff have gone over & beyond in supporting & caring for us all , especially during palliative and end of life care for my Mam. The kindness , compassion, consideration, professionalism and friendliness of the staff have continually reassured us as a family that my Mam was happy and content. I wouldn't hesitate at all to highly recommend the care home to others .

Finally : As a family we are thankful for the brilliant care my mam receives, our mam is safe, well cared for and happy