S L W Ltd in Tyne & Wear | 3 Care Homes

Review of
Sycamore Care Centre
from Julie C (Daughter of Resident) published on 9 February 2026 Submitted via Postal Card • Report

Overall Experience

I feel that my mam receives very good care, the staff are very approachable and friendly, they call if there are any issues.

Reply from Jayne Clennell, Home manager at Sycamore Care CentreThank you so much for your kind words. We are delighted to hear that you feel your mam receives very good care. Our team takes great pride in being approachable, friendly, and keeping families informed, so it means a lot to know this has been your experience. Please be assured we will continue to support your mam with the same high level of care and communication.

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Review of
Sycamore Care Centre
from J L (Daughter of Resident) published on 4 February 2026 Submitted via Website • Report

Overall Experience

My relative has been here a few weeks now and the care and attention she has received is absolutely incredible they let you know what is going on how she is doing . The staff are absolutely wonderful from nurses carers and the cleaners I've never been so happy to see a home so well run I'm very happy

to have put my mum in here

Reply from Jayne Clennell, Home manager at Sycamore Care CentreThank you so much for your kind and heartfelt feedback. It truly means a great deal to us.

We are delighted to hear how happy you are with the care and attention your mum has received, and that you feel well informed and reassured about how she is doing. Our team work incredibly hard to provide compassionate, person-centred care, so it is wonderful to know this has been felt by you and your family.

Your kind words about all members of staff - from nurses and carers to our domestic team - will be shared with them, as recognition like this is incredibly motivating and rewarding.

Thank you for trusting us with your mum's care. We are very pleased to have her with us and will continue to support her, and you, with the same dedication and care.

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Review of
Sycamore Care Centre
from Caroline C (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

Making the decision to place dad into care was the hardest decision we have ever had to make as a family. From the very beginning, Joanne and all the wonderful staff in the Cottage, along with Nicola and the amazing team on the Hawthorne Unit, made that difficult transition so much more bearable through

their kindness, understanding, and compassion. We can't thank the staff enough for the outstanding care, patience, and dignity shown to our dad. Knowing he is in such safe and caring hands has given us real peace of mind. We are truly grateful for everything you do and would wholeheartedly recommend the Hawthorne Unit to other families facing the same difficult decision.

Reply from Jayne Clennell, Home manager at Sycamore Care CentreThank you so much for sharing such a heartfelt message. We know how incredibly difficult that decision must have been for you as a family, and it truly means a great deal to hear that Joanne, Nicola, and the teams in the Cottage and on the Hawthorne Unit were able to support you with such kindness, compassion, and understanding. Your words are a real testament to the dedication of our staff, who strive every day to provide care that is not only safe and professional but also respectful and dignified. We are so pleased that your dad is settled and that you have been able to find peace of mind knowing he is in caring hands. Thank you again for your trust and your very kind recommendation-it is genuinely appreciated by us all.

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Review of
Sycamore Care Centre - Boldon
from Ashley H (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

We want to thank you all for looking after my Dad for just over a year and for the endless cups of tea he was provided with ! Even when he said he didn't get any, we know he could be difficult sometimes, but we miss him so much, even though it has only been a couple of days I miss coming in to see you

all and make coffee/ tea and miss my Dads complaning, but that was his way and I loved him, so thanks again for everything x
Ashley.

Reply from Amy West, Home manager at Sycamore Care Centre - BoldonThank you so much, Ashley, for your incredibly kind and touching words. It truly meant a great deal to all of us to care for your Dad, and we're so glad we could share so many moments with him-cups of tea included, of course. His character, quirks and all, made him very special, and he will be fondly remembered by everyone here. Please know that your visits, conversations and care meant just as much to us as they did to him. Our thoughts are with you and your family at this very difficult time, and you will always be welcome to pop in and see us. Thank you again for trusting us with your Dad's care.

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Review of
Sycamore Care Centre
from Graham T (Son of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

Putting your loved one into care is the hardest decision a family has to make. Trusting someone to look after a family member as well as you would is not easy, visit the facility, talk to staff, feel confident.
My mother needed someone to look after her after her last home refused to have her back

after a serious medical condition and long hospital visit. Sycamore talked to us, explained what care was needed, that they were willing to take on the care and would look after her to the best of ability.
What a job they did
She was nursed from bedridden to full mobility
She was stimulated with different media to keep her engaged
Her room was light and airy with private facilities
All areas were always clean and tidy
Food was always varied
Staff were polite/courteous and always caring
Senior staff were knowledgeable and always approachable
Ward managers had time to speak about any care issues
When it is time for loved ones to pass, to have staff at bedside shows their dedication
Thank you

Reply from Jayne Clennell, Home manager at Sycamore Care CentreThank you so much for taking the time to share such a heartfelt and thoughtful review. We understand how incredibly difficult it is to entrust the care of a loved one to others, and we are truly honoured that you placed that trust in Sycamore. Knowing that your mother was supported with compassion, dignity and dedication throughout her journey means a great deal to us. Your kind words about our environment, food, and, most importantly, our staff and leadership team will be shared with everyone involved. To be able to support both residents and families, especially at the most sensitive times, is a privilege we never take lightly. Thank you for your gratitude and for allowing us to be part of your mother's care.

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Review of
Sycamore Care Centre - Boldon
from Glenn F (Brother of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

I'm happy with the care my sister is receiving it's not an easy job but she seems happy enough.The staff are very helpful and nothing is a problem to them I would recommend Sycamore to everyone who is looking for a place for a loved one .

Reply from Amy West, Home manager at Sycamore Care Centre - BoldonThank you so much for your kind words and recommendation. We're really pleased to hear that your sister is happy and well cared for. Our team works hard to provide compassionate, person-centred support, so it means a great deal to know this is felt by both residents and their families. Thank you for trusting Sycamore with your sister's care and for taking the time to share your experience.

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Review of
Sycamore Care Centre - Boldon
from Julie W (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

All members of staff go out of their way to answer queries. Responses are prompt and supportive grounded in a good understanding of how the care sector works. We really feel staff (includes cleaners, laundry staff, kitchen staff and the activity co-ordinator) are invested in giving our Dad the best

possible care. They delight in what makes him happy and know how to interact positively with him. He feels safe and secure at Sycamore Boldon and was desperate to get home after a stay in hospital. Staff visited him in hospital, sent their well wishes and were a welcome committee on his return - he was thrilled. There was much support to help get him back home and my sister and I were very grateful for this.

Reply from Amy West, Home manager at Sycamore Care Centre - BoldonThank you so much for sharing such kind and thoughtful feedback. We are incredibly proud of our whole team, and it means a great deal to hear how supported you and your family have felt. Knowing that your dad feels safe, secure and truly at home at Sycamore Boldon is exactly what we strive for. The care and compassion shown during his hospital stay and return reflects the genuine commitment our staff have to each resident's wellbeing. We are very grateful for your trust and for taking the time to share your experience.

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Review of
Thornbury Care Centre
from Nathan V (Son of Resident) published on 23 January 2026 Submitted via Website • Report

Overall Experience

The care and support have been outstanding, from the moment my dad arrived at Thornbury around 18 months ago.

Every member of staff is consistently kind, caring and incredibly helpful, not only to my dad but to us as a family. He has settled far better than we could have hoped and is treated with

dignity and respect at all times. Communication is excellent, and visiting always feels easy and welcoming.

The home is extremely clean and very well maintained. We visited five care homes locally before choosing Thornbury, and it stood out immediately as by far the nicest, both in terms of facilities and atmosphere. The communal areas are excellent and, while my dad doesn't personally take part, there is a wide range of activities offered.

We feel very fortunate to have found Thornbury and have complete peace of mind knowing my dad is in such a caring, professional and well-run home. I would wholeheartedly recommend

Reply from Samantha Thorpe, Home manager at Thornbury Care CentreThank you so much for your incredibly kind and thoughtful feedback. It means a great deal to us that from the moment your dad arrived at Thornbury, you have felt confident, supported, and reassured. Hearing that he has settled so well and is treated with dignity and respect at all times is exactly what we strive for.

We are especially pleased that you feel welcomed when visiting and that communication with the team has been positive and consistent. Your comments about the cleanliness, atmosphere, and professionalism of the home will be shared with all staff, who will be truly encouraged by your words.

Thank you for trusting Thornbury with your dad's care. We feel privileged to support him and your family and are very grateful for your wholehearted recommendation.

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Review of
Sycamore Care Centre - Boldon
from L M (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report

Overall Experience

Sycamore has been looking after my dad for 6 months so far and the care he has is outstanding. The entire team are outstanding. Laundry and cleaning team keep clothes and rooms (shared and individual) in a1 condition all with a friendly smile. Cooks do wonderful home cooked food and also take into account

any dietary preferences. Activities are well thought out and inclusive to all. Care staff on all levels are caring, attentive, genuine and deliver the most outstanding care at all times. I can't express the gratitude and reassurance that my dad is well looked after and genuinely highly thought of. All staff give time and all with a smile it's a wonderful family feel.

Reply from Amy west, Home Manager at Sycamore Care Centre - BoldonThank you so much for taking the time to share such a thoughtful and heartfelt review. Your kind words mean a great deal to us all at Sycamore. We are truly proud of our entire team, and it is wonderful to hear that the care, environment, food, activities, and genuine warmth of our staff have made such a positive difference for your dad and for you as a family.
Knowing that you feel reassured, supported, and confident that your dad is well cared for is exactly what we strive for every day. Your feedback has been shared with the team, who will be deeply touched and encouraged by your appreciation.
Thank you for trusting us with your dad's care and for being part of the Sycamore family.

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Review of
Thornbury Care Centre
from D C (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

could not fault the care my mam resive staff very approachable managers very good all round great service for mam and her family could not be happier in the care she gets and the support we get as a family I feel very safe going home after a visit knowing mam is in good health

Reply from Samantha Thorpe, Home manager at Thornbury Care CentreThank you so much for taking the time to share such a kind and thoughtful review. We are truly delighted to hear that you are happy with the care your mam receives and that our staff and managers have made a positive difference for both her and your family. Knowing that you feel reassured and at ease when you go home after a visit means everything to us, as your mam's health, comfort, and safety are always our top priority. Your lovely words will be shared with the whole team, and they will be very proud to know their care and support are so deeply appreciated. Thank you again for your trust-it means more to us than we can say.

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Review of
Thornbury Care Centre
from S N (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

My beautiful Mam has been a resident for over a year now. As her health and needs over this period have changed, they've all been addressed in a superior manner that I've learnt comes as standard.
The staff live the job! Not the other way around. This goes to say for care staff, seniors, management

and housekeeping. Their compassion, friendliness, commitment and professionalism shown to my Mam and myself has helped to alleviate a lot of the pain and stress when placed in the incomparable position of choosing a care home for your loved one.
Whilst no establishment anywhere is perfect, changes are always implemented where required, they involve family members and listen to suggestions, it's not a one size fits all, everyone is treat as an individual!
Top and bottom, it's a happy, friendly place, even in the most difficult and challenging circumstances. It's the place I'm glad I found.

Reply from Samantha Thorpe, Home manager at Thornbury Care CentreThank you so much for taking the time to share such a thoughtful and heartfelt review. Your kind words truly mean a great deal to us.

It has been an absolute privilege to care for your Mam, and we're deeply grateful for the trust you've placed in us during what we know can be an emotional and challenging journey. Knowing our team's compassion, commitment, and professionalism have helped ease some of that stress is exactly why we do what we do.

We're especially touched by your recognition of our entire team, from care staff and seniors to management and housekeeping. Each person genuinely cares, and it's wonderful to know that dedication is felt.

Thank you again for your trust and for being part of our community. We're so glad you found us.

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Review of
Thornbury Care Centre
from Julie W (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

All the staff at this care home are brilliant and caring , my mam has been in there for 6 years this year and is well looked after 24/7 . Best thing we ever did is put her into this care home , all The staff are so friendly and try and make mam laugh all the time . Thankyou to them all

Reply from Samantha Thorpe, Home manager at Thornbury Care CentreThank you so much for your kind and thoughtful words. It truly means the world to all of us. We are so pleased to hear that your mam has been with us for six years and that she is well cared for and happy. Our team genuinely loves what they do, and making residents smile and feel at home is at the heart of everything we do. Your appreciation really lifts us, and we're grateful for the trust you place in us every day. Thank you again from all the staff

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Review of
Thornbury Care Centre
from Patricia l (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

Since my mother began her stay at thornbury care centre in December 2025 I feel all of my mother's care needs have been met physically and mentally. The staff have been professional. The staff have made my mother feel warm and welcome. The staff have also made myself and other members of the family

understand the plan throughout my mother's future care.. my mother is happy with all the staff and at the care centre and the warmth they show towards her on a daily basis.

Reply from Samantha Thorpe, Home manager at Thornbury Care CentreThank you very much for taking the time to share such thoughtful and positive feedback regarding your mother's care at Thornbury Care Centre.
We are delighted to hear that since your mother's stay began in December 2025, her physical and emotional needs have been well supported, and that she feels happy, comfortable, and welcomed by our team. It is especially meaningful to know that the warmth, professionalism, and compassion shown by our staff have made both your mother and your family feel reassured and included in her ongoing care plan.
Your kind words are greatly appreciated and will be shared with the team, as feedback like yours truly motivates us to continue providing the highest standard of care. Please be assured that we remain committed to supporting your mother's wellbeing and keeping you informed every step of the way.
If you ever have any questions or concerns, please do not hesitate to contact us.
With kind regards,
The Thornbury Care Centre Team

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Review of
Thornbury Care Centre
from Jeanette L (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report

Overall Experience

I would recommend thornbury care centre very highly I felt as if the staff were part of a family anything my mam needed or wanted was dealt with they were always on hand to give advice when needed .The cleanliness and decor in the home was immaculate. I would like to thank everyone

Reply from Samantha Thorpe, Home manager at Thornbury Care CentreThank you Jeanette for your kind and heartfelt words. It truly means a great deal to us that you felt supported and reassured during your mam's time with us. Knowing that our team felt like an extension of your family and that your mam's needs were always met is incredibly special. We take great pride in providing a caring, supportive, and welcoming environment, so your comments about our staff, cleanliness, and home are deeply appreciated. Thank you for taking the time to share your experience and for your trust in Thornbury Care Centre.

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Review of
Sycamore Care Centre - Boldon
from Lee G (Son of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

Having recently having my mother move into your care, I can't thank your lovely, professional and friendly staff enough. It's never easy to make the decision to have a loved one enter full time care, however, you have all made this process so comfortable and we are completely at ease and confident in

your first class care of our Mam. We all want to thank you from the bottom of our hearts, your all angels xx

Reply from Amy West, Home manager at Sycamore Care Centre - BoldonThank you so much for your beautiful message - it truly means the world to us. We understand how difficult it can be to make the decision for a loved one to move into care, so knowing that you and your family feel at ease and confident in the care your Mam is receiving means everything.Our team take great pride in providing a loving, homely environment where every resident is treated like family, and your kind words remind us why we do what we do every day.

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Review of
Thornbury Care Centre
from Sheila M (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report

Overall Experience

From the onset of an emergency placement for my Mam , the staff were absolutely amazing in how they welcomed her & us as a family in such traumatic circumstances.
We feel very lucky to have not only found the perfect accommodation & care for my Mam but the level of support given to myself was second

to none.
There aren't enough words to express how positive we feel about the whole experience particularly in times of stress.
My mam was always reluctant to consider being cared for in a residential setting , however she soon felt that this was her home & being afforded the best care from every member of staff . The staff have gone over & beyond in supporting & caring for us all , especially during palliative and end of life care for my Mam. The kindness , compassion, consideration, professionalism and friendliness of the staff have continually reassured us as a family that my Mam was happy and content. I wouldn't hesitate at all to highly recommend the care home to others .

Reply from Samantha Thorpe, manager at Thornbury Care CentreThank you so much for taking the time to share such heartfelt words. It truly means so much to us as a team to know that we were able to provide comfort, support, and reassurance to both your Mam and your family during such a difficult and emotional time.We understand how important it is for families to feel confident that their loved one is cared for with dignity, compassion, and respect, and it is an honour to have been able to make your Mam feel at home and cared for in the way she deserved. Knowing that she felt safe, content, and supported, and that you as a family felt reassured, is the greatest reward for us.Your kind words about the team's kindness, professionalism, and dedication are deeply appreciated and will be shared with all staff. They will be so proud to know the difference they have made.Thank you again for your recommendation-it is a privilege to have supported you and your Mam, and we wish you and your family comfort and peace.

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Review of
Sycamore Care Centre - Boldon
from Ann-marie S (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

My mam has been in Sycamore Care Centre Boldon for 6 months, my reason for waiting to write a review is I wanted to wait, see how she settled before I gave an honest review of her care.
Firstly staff : Every member of staff, nurses, carers, domestics, kitchen, activity coordinator and not forgetting

management as it all starts from the top! Makes this place shine, always a smile on their faces and nothing seems too much trouble even though we know how hard they work they always seem to go above and beyond for my mam and I cannot fault her care.
Food : My mam always enjoys all her meals, she has also gained weight which is brilliant as it shows she is getting all the nutrition she needs.
Cleanliness : Sycamore is always spotless! smells clean and fresh, my mams room along with all the other areas is cleaned daily and is comfortably furnished, bright and homely looking.
Finally : As a family we are thankful for the brilliant care my mam receives, our mam is safe, well cared for and happy

Reply from Amy west, Home manager at Sycamore Care Centre - BoldonThank you so much Ann-marie for your beautiful and heartfelt message. Your kind words truly mean the world to all of us here at Sycamore Care Centre.We're so pleased to hear how well your mam has settled in and that she feels happy, safe, and cared for-that's everything we strive for each day. Knowing that the little things we do each day have made a positive difference to your mam and your family is incredibly uplifting.Your appreciation for every member of the team-from care staff and nurses to our domestics, kitchen staff, activity coordinator, and management-means so much. We are proud of our team and the dedication they show, and it's wonderful to know this shines through.Thank you once again for taking the time to share your lovely review. It's families like yours that make what we do so rewarding.With warmest wishes,The Sycamore Care Centre Team

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Review of
Sycamore Care Centre - Boldon
from Karen H (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

I would like to thank you on behalf of the family of my late mother who died peacefully in your care.
The care and professionalism shown to mam and to us at this difficult time was excellent.
After mams passing we received a call from the home asking after our welfare and we received a beautiful

bouquet of flowers.
Thank you again from the bottom of our hearts .

Reply from Amy West, manager at Sycamore Care Centre - BoldonThank you so much for your kind words. It was our privilege to care for your dear mother, and we are truly sorry for your loss.We're heartened to know that the support and care provided brought some comfort to both your mam and your family during such a difficult time. Your message means a great deal to our team - we all remember her with fondness and it was important to us that she felt safe and at peace.Please know that you remain in our thoughts, and we're here if there's ever anything you need.

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Review of
Sycamore Care Centre - Boldon
from G G (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report

Overall Experience

I would like to thank you on behalf of myself and my brother. I have already submitted a review earlier in the year but wanted to thank you for your support after our mum passed. I had a call asking how we were coping and a lovely gift of flowers plus staff representing the care home attended her funeral.

At a time of great sorrow you helped alleviate some of the grief with your thoughtfulness. The kindness and support you show the residents and relatives is something very special.

Reply from Amy west, Manager at Sycamore Care Centre - BoldonThank you so much for your kind and heartfelt words. It means so much to us that, during such a difficult time, we were able to offer you and your brother some comfort and support. Knowing that our small gestures made a positive difference brings us great comfort.We are truly honoured to have cared for your mum and to have been part of her journey. Your recognition of the kindness and compassion shown by our team is deeply appreciated. Supporting our residents and their families is at the heart of everything we do, and your message reaffirms how important that is.Please know that you and your family remain in our thoughts. Thank you again for taking the time to share your gratitude-it truly means the world to us.

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Review of
Sycamore Care Centre
from Melanie W (Daughter of Resident) published on 21 February 2025 Submitted via Website • Report

Overall Experience

Our mother went to Sycamore Care Centre in September 2024 after a long stay in the hospital.
She had extremely complex medical needs but, management and staff worked tirelessly caring for her and to request additional help and support be put in place for both our mother and the family.
Unfortunately,

she deteriorated further over a very short period and passed away in January 2025.
The care centre itself is modern and scrupulously clean and the rooms for residents are spacious and very well equipped.
Activities and entertainment are offered regularly and although encouraged to do so, our mother wouldn't always engage with staff or other residents.
Dietary requirements were also difficult but, we discussed this with the staff and her needs were met.
We would definitely recommend Sycamore Care Centre, Boldon, to anybody looking for placement of their loved one and would like to thank you all once again, for the care and compassion shown when our beloved mother passed.

Reply from Amy West, Home manager at Sycamore Care CentreThank you so much for taking the time to share your heartfelt experience with us. We are truly sorry for your loss and understand how difficult it must have been to watch your mother go through such a challenging time. Please know that our team at Sycamore Care Centre Boldon genuinely cared for your mother and worked hard to meet her complex needs, and we are so grateful for the trust you placed in us. It warms our hearts to hear that you appreciated the care, compassion, and support we provided, not just for your mother, but for your family as well. We know how important it is to create a comfortable, welcoming environment, and we're glad to hear that the centre, staff, and amenities helped support your family during such a difficult period. Please do not hesitate to reach out if you ever need anything. Our thoughts are with you and your family during this time, and we will always remember your mother with great care. Warm regards,

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Care Homes Owned by S L W Ltd in Tyne & Wear

S L W Ltd Locations in Tyne & Wear (3)

S L W Ltd Reviews in Tyne & Wear (93)

Sycamore Care Centre

Sycamore Care Centre

Sycamore Care Centre

Sycamore Care Centre - Boldon

Sycamore Care Centre

Sycamore Care Centre - Boldon

Sycamore Care Centre - Boldon

Thornbury Care Centre

Sycamore Care Centre - Boldon

Thornbury Care Centre

Thornbury Care Centre

Thornbury Care Centre

Thornbury Care Centre

Thornbury Care Centre

Sycamore Care Centre - Boldon

Thornbury Care Centre

Sycamore Care Centre - Boldon

Sycamore Care Centre - Boldon

Sycamore Care Centre - Boldon

Sycamore Care Centre

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