Sycamore Care Centre

Nookside, Grindon, Sunderland SR4 8PQ

Sycamore Care Centre is set in three acres at Nookside in Sunderland.

It offers respite and permanent care and staff ensure the individual needs of residents are paramount, ensuring that dignity, independence and privacy are respected and preserved at all times.

Staff understand the importance of staying active. Keeping active both mentally and physically has the potential to restore, maintain and improve physical and mental health.

Sycamore offers nursing care, residential care, dementia care, respite care and end of life care.

Group: S L W Ltd

Person in charge: Helen Featherstone (Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 113 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: 65 yrs & over. Ages 65+.

Single Rooms: 111

Shared Rooms: 1

Rooms with ensuite WC: 90

Fees information:

To discuss fee's please contact the business directly.

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Directions:

Situated in Nookside next to the plush playing fields.

Visiting:

All visitors welcome - protected meal times are in operation

Parking:

Free onsite parking

Latest Care Quality Commission* Report on Sycamore Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for Sycamore Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Sycamore Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Sycamore Care Centre is calculated as follows: ( (46 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.633 Points relating to the number of positive Reviews for Sycamore Care Centre is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 22.6 positive Reviews (113 registered maximum number of service users ÷ 5). 3 Reviews ÷ 22.6 Target = 0.133

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Sycamore Care Centre has a Review Score of 8.4 (8.383) from 5 Reviews


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sycamore Care Centre?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sycamore Care Centre

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1

Our particular unit was almost residential but with all due respect, the process of time, we are all changing as we age. Some are transferred to other units - we have 9 - depending on their health changes. Understandably some pass away. Service users keep changing but we are still in the 'best of health' unit. Very fortunate not to have any particular health problems - my experience has been second to none - no complaints at all - everything on hand, doctor, dentist, optician, etc.

How likely would you be to recommend Sycamore Care Centre? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My family and I were new to the task of choosing a care home for a loved one. We all agree we chose well. It's never going to be perfect or like it was in their own home but we are free to visit at any time, bar mealtimes, which are protected. Staff are open to our suggestions and share information openly. Any issues or concerns we have are dealt with quickly.

How likely would you be to recommend Sycamore Care Centre? Likely

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Average Rating:   4.8 out of 5

Overall I am happy with Sycamore Care Home. The majority of staff are very good and caring, always someone to help if needed. I think I made a very good choice.

How likely would you be to recommend Sycamore Care Centre? Extremely Likely

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Average Rating:   3.9 out of 5

My mother resided here until her recent passing. The staff were so helpful, caring and compassionate, previous to this, my mother was so happy at Sycamore Lodge. She was cared for to a very high standard, her room was immaculately clean, as was my mother. It was never any trouble to the staff anything that my mother required, staff made you feel comfortable and relaxed. It was a joy to visit, staff are most welcoming and friendly, always keeping myself and family up to date on my mother's health. In the days before my mother sadly passed, we were most aware of how happy and contented she had been throughout her time as a resident at Sycamore Lodge. I would greatly recommend Sycamore Lodge to anyone who is looking for this type of care home.

How likely would you be to recommend Sycamore Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother was in Sycamore Lodge (The Willow) in the latter stages of her life and was treated in the utmost professional and dignified manner and a level of care and compassion which in my personal opinion could not have been bettered anywhere. The concern and level of professionalism shown to my Mam and myself from all members of staff helped to make a very difficult and emotional period a lot easier. On behalf of myself and family, I would like to say a big thank you (although this does not express enough our warm felt thanks) for the level of care and compassion afforded to my Mam.

How likely would you be to recommend Sycamore Care Centre? Extremely Likely

Overall Standard

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Care / Support

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Treated with Dignity

Food & Drink

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Average Rating:   5 out of 5

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