Sycamore Care Centre

Nookside, Grindon, Sunderland SR4 8PQ
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8.0 38 Reviews
  • Sycamore Care Centre, Sunderland
Sycamore Care Centre is set in three acres at Nookside in Sunderland.

It offers respite and permanent care and staff ensure the individual needs of residents are paramount, ensuring that dignity, independence and privacy are respected and preserved at all times.

Staff understand the importance of staying active. Keeping active both mentally and physically has the potential to restore, maintain and improve physical and mental health.

Sycamore offers nursing care, residential care, dementia care, respite care and end of life care.
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Care Provided by Sycamore Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 113 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1159 – £1159
  • Self-Funded Residential Dementia Care: £1201 – £1201
  • RESPITE Self-Funded Residential Care: £1159 – £1159
  • RESPITE Self-Funded Residential Dementia Care: £1201 – £1201

Should your loved one be requiring nursing care then please contact our admin team to discuss any of the fees.

These prices are only a guideline, please contact Sycamore Care Centre to find out the exact price for your requirements.

Contact Sycamore Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sycamore Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Jayne Clennell (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (111)
  • Couples/Companion Rooms (1)

Visiting

  • All visitors welcome - protected meal times are in operation

Parking

  • Free onsite parking

Sycamore Care Centre Reviews (38)

8.0

Sycamore Care Centre has a Review Score of 8.0 (7.961) out of 10, based on 4 reviews in the last 2 years.
Over all time Sycamore Care Centre has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sycamore Care Centre
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Total of 38, showing 1-20
Review from Melanie W (Daughter of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother went to Sycamore Care Centre in September 2024 after a long stay in the hospital.
She had extremely complex medical needs but, management and staff worked tirelessly caring for her and to request additional help and support be put in place for both our mother and the family.
Unfortunately,
she deteriorated further over a very short period and passed away in January 2025.
The care centre itself is modern and scrupulously clean and the rooms for residents are spacious and very well equipped.
Activities and entertainment are offered regularly and although encouraged to do so, our mother wouldn't always engage with staff or other residents.
Dietary requirements were also difficult but, we discussed this with the staff and her needs were met.
We would definitely recommend Sycamore Care Centre, Boldon, to anybody looking for placement of their loved one and would like to thank you all once again, for the care and compassion shown when our beloved mother passed.
Reply from Amy West, Home manager at Sycamore Care Centre
Thank you so much for taking the time to share your heartfelt experience with us. We are truly sorry for your loss and understand how difficult it must have been to watch your mother go through such a…read more
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Review from Lee Z (Son of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Sycamore Care Centre is wholly positive. The staff are wonderful in the caregiving of our family member. They phone us promptly with any health updates or concerns and general updates. My dad is happy and content and well fed, clean and tidy. The staff are very professional and always
happy to chat with us when we visit with any questions.
Reply from Jayne, Home Manager at Sycamore Care Centre
Thank you so much for sharing your positive experience at Sycamore Care Centre. It's truly heartwarming to hear how well your dad is being cared for and that the staff is consistently providing such…read more
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Review from Kelly S (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was admitted a few months ago. The staff realised quickly that he would be better suited in a different unit. They moved him as soon as a space became available. This suited him and although it has taken time to settle he is comfortable and the staff are fantastic with him even on his most
grumpy days. The activities provided daily are great and the activities coordinator makes a point of seeking him out to make sure he joins in. The rooms are fully equipped and personal items are encouraged. Can't fault them. They do their best for the residents.
Reply from Jayne Clennell, Home manager at Sycamore Care Centre
Thank you for taking the time to leave a lovely review. It sounds like your father is in a supportive environment that truly cares about his well-being. It's wonderful to hear that the staff are…read more
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Review from J N (Daughter of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum needed 24-hour care due to the onset of dementia. We chose Sycamore as when we went to look around for a suitable care home this one was so warm and friendly with promises of activities for the residents, outings etc. The reality was slightly different, the staff for the most part are lovely and
caring and do their best to cope with and look after several residents all with different levels of care. I haven't seen many activities and all I tend to see is residents sitting around on dining chairs all day. The food that I have seen seems to be an unappetising ' beans with everything' menu. The night shift seemed to scare my mother a bit and concern was raised by my sister-in-law. Mum still has not settled properly but I'm hoping she will given time. Overall it's not a bad place, the staff are brilliant for the most part. I'd say mum is well looked after but not cared for.
Reply from Helen Featherstone, Operations Manager at Sycamore Care Centre
Thank you for the review. Understandably as your mum had only been with us for a few weeks when this was written we know this can be an emotive time. The warmth and friendliness you first noted have…read more
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Review from E Y (Niece of Resident) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am overwhelmed and incredibly grateful for the care my auntie has received. The staff went above and beyond, she was treated with respect and dignity. She was not just a resident, the lodge is like a warm and welcoming family home. Nothing was too much trouble and I felt that she was safe and in good
hands. Her room was spotless on a daily basis and the staff had so much time for her and also for us as a family. She was settled and very content, we could not have asked for more and I will forever be thankful.
Reply from Gail Merryweather, Home manager at Sycamore Care Centre
Thank you very much, we are very overwhelmed by the kindness and appreciation in your review. It was our pleasure to care for your loved one at the Lodge. We send our condolences to you and your…read more
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Review from J M (Daughter of Resident) published on 2 August 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
This home really needs improvement. The amenities and decor need an overhaul and the lift and heating are not adequate. The food is mass-produced and isn't appetising.
We can't fault the staff, they do their very best and they were appalled as the friends and family were/are at the treatment of a recent
resident by management.
Going into care you would expect that needs are complex and at times challenging. The resident had issues regarding mental health and lost his wife whilst he was there for a total of four weeks. In that time the home did nothing to support him but thought it fit to hand him his notice directly after telling him his wife had died.
His family moved him and he is so happy in his new home. No outbursts, no issues. That says a lot.
Reply from Gail Merryweather, Home manager at Sycamore Care Centre
Hello, many thanks for taking the time to write a review. We are sorry that you feel the room that you personally viewed and then chose, to be in need of updating. The building your father was in is…read more
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Review from Kathryn P (Daughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After many weeks in hospital, Dad received a very warm welcome on arrival at Sycamore Care Centre, Nookside. His needs were met and he was made comfortable straightaway.
Staff could not have been more friendlier or helpful, nothing was a bother or too much trouble. They promptly helped or fulfilled
any requests, they were always available to help and answer our queries or questions.
Unfortunately, Dad was only here for 12 days but died peacefully in their good hands. We highly recommended Sycamore Care Centre, as within a very short time the staff earned our trust and respect, therefore we are so grateful to them for their love and care they gave Dad in his last days and the family at the time of our sad loss.
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Review from C G (Son of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well cared for and feels safe. The staff treat her with dignity, at the same time ensuring that her needs are met.
Reply from Gail Merryweather, Home manager at Sycamore Care Centre
Thank you, Clive, for your lovely comments. Your compliment is what drives the staff to ensure they are doing their best at making a difference. It certainly makes a difference to the staff, knowing…read more
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Review from Jacqueline C (Daughter of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have only just recently moved both my parents to Sycamore Care Home in Nookside, Grindon. My parents have very different needs, but the staff have gone the extra mile to keep my parents together, which is of great comfort to them and the family. I cannot express the relief, knowing that they are both
being looked after in such a caring way, especially as my mum needs 24-hour nursing care. Everyone at the home is so friendly, happy and hard working. My father was adamant that he didn’t want to go into care as he was very independent until a short while ago, and everyone who knows him can’t believe how quickly he settled and how happy he is and the praise he has for everyone at the home. He’s even joined in on activities full of praise for the staff. I can’t thank the staff enough for their support and for looking after my parents with genuine affection; it is such a comfort. The staff are all stars and worth their weight in gold.
Reply from Gail Merryweather, Home Manager at Sycamore Care Centre
Hi Jacqueline, thank you for taking the time to write such lovely comments. We are equally happy that Mam and Dad are able to be together and that they have both settled in well and are building…read more
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Review from Tracy R (Daughter of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident in The Lodge at Sycamore Care Centre from October to January, and then again in March.
She had excellent care, and we highly valued the compassion and attention of the staff. This was especially important to us in her second stay, in the time before and immediately after her
death.
Her time in Sycamore is when we most felt that her care was person-centred, and she was treated as a human being with a rich life rather than a transient patient. She loved to banter with the staff, and it was clear to us the genuine affection that they gave back to her. This made a big difference to her last few months of her life and gave us, as her family, peace of mind that she was not just safe but valued and looked after as a person.
This care and compassion across her stay were shown by all the team at Sycamore, from the most senior members of staff down to some very young staff, and their kindness to the family when she died was so appreciated.
Reply from Gail Merryweather, Home Manager at Sycamore Care Centre
Hi Tracy, my deepest condolences to you and your family.
I appreciate you taking the time to complete this review given the current circumstances.
Our philosophy of care is to ensure that our care…read more
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Review from Jeffrey P (Son of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the staff at Sycamore Care Centre and the care that my mother is receiving.
Very welcoming and open.
Not had any issues at all from the first day my mother moved there.
Excellent.
Reply from Gail Merryweather, manager at Sycamore Care Centre
Thank you for the kind words and for taking the time to pass such comments and review the care that mam is receiving. I am happy you choose Sycamore and that you are overall happy with the care and…read more
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Review from A G (Daughter-in-law of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very approachable, listen to needs and address issues as they occur. They show privacy and dignity with residents in their care.
Reply from Gail Merryweather, Manager at Sycamore Care Centre
Thank you for taking the time to leave a response identifying your overall experience and complimenting our standards of care. We strive to maintain a high standard within our care home, and it is…read more
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Review from A C (Granddaughter of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Although the staff were friendly there is not enough per shift, this leads to incidents as there is no staff keeping an eye on residents even when they have been put on close observations, and one member of staff on certain shifts with dementia patients!
Having a domestic as an extra member of staff
is not sufficient, multiple incidents with staff which could have been prevented if they listened to the family of the resident.
After speaking to management it was clear they were not interested and when we asked for documentation about his care including what he has eaten, incident reports, and staff levels when there was an incident this was refused even though we have a right to this, felt as though they were trying to hide something.
Reply from Gail Merryweather, Home Manager at Sycamore Care Centre
We are sorry that you have felt you have to post this negative review given the high level of professional input your relative received in the 48 hours that they were with us. We responded to the…read more
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Review from Sheryl M (Daughter of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care the staff have shown to my dad, getting him settled and managing his complex needs is amazing. I can't believe that have managed to support him in socialising and being more active. Thank you.
Reply from Gail Merryweather, Manager at Sycamore Care Centre
Hi Sheryl, thank you for taking the time to write this lovely review. We are really happy that your dad has settled in, and you are positively recognising such changes in him and that he has settled…read more
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Review from Kathryn B (Daughter of Resident) published on 11 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been really welcomed into the home, and as a family, we have been able to make this her new home. She is being well cared for with dignity and respect. After lockdown, it is lovely to see her interacting with others and taking part in activities. Knowing Mum is safe and being looked after means
I can rest. I highly recommend Sycamore Care Centre.
Reply from Gail Merryweather, Manager at Sycamore Care Centre
Thank you for your kind words; I am so glad to know that you are very happy with our service and that you are happy with mams care. I will pass your kind words over to the staff.
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Review from J C (Regular Volunteer) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the care staff and admin staff very approachable and friendly. The standard of the home is of a very high standard. No problems at all. My dad stayed in the villa for end of life, and I could not fault the care and support he was given and also to myself and family.
Reply from Gail Merryweather, Manager at Sycamore Care Centre
Thank you for your kind words; much appreciated. I am so glad to know that you are very happy with our service.
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Review from H A (Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In view of my experience at Sycamore Care Centre (respite), I found I was treated to a high level of standard by all staff and management. It made my life more relaxing, them being always there to answer questions and concerns. Thank you again.
Reply from Gail Merryweather, Manager at Sycamore Care Centre
Thank you for your kind comments about our care team. We appreciate you taking the time to leave feedback. The care and wellbeing of every resident is our number one priority and it is rewarding to…read more
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Review from C H (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been at Sycamore Care Centre for 9-months now, and I have peace of mind that she is well cared for by all the staff there. She is totally bed-bound and fully dependent on all the staff who care for and support her for all her everyday needs. There is also a nursing team onsite to quickly
help if necessary. I have found that if I need any help or advice, this is actioned quickly by the care staff and also the admin department. The care home is always spotless due to the domestic staff. The entertainment team are good also. I would recommend Sycamore Care Centre.
Reply from Gail Merryweather, Manager at Sycamore Care Centre
Thank you very much for your kind feedback. We are so happy to look after your mum. I will pass these lovely comments on to the care staff.
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Review from Iris G (Daughter of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mam became a resident at Sycamore Care Centre on 20th July 2021. Since that time, she has settled really well into her surroundings. I speak on behalf of the entire family when I say we cannot thank all the staff enough for your continued care of our precious Mam. It goes without saying that she
couldn't be in safer hands. We thank you all from the bottom of our hearts.
Reply from Gail Merryweather, Manager at Sycamore Care Centre
Thank you very much for your kind feedback. We are so happy to look after your mum. I will pass these lovely comments on to the care staff.
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Review from Anthea M (Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed at the home from February 2022, and I give the home and staff 100%. I have been really happy with the quality of care.
I have really loved my stay here and have given a score of excellent in every area.
Reply from Gail Merryweather, manager at Sycamore Care Centre
Thank you so much for your kind comment; I will ensure the staff team are informed.
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Current Review Score: 8.0 (7.961)

Overview of Review Score

The Review Score of 8.0 (7.961) out of 10 for Sycamore Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.578 for Sycamore Care Centre is calculated as follows: ( (33 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 45 Ratings = 4.578
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.383 Points relating to the number of positive Reviews for Sycamore Care Centre is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 113 registered maximum number of service users is 22.6. 3 Positive Reviews ÷ 22.6 = 0.133
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Sycamore Care Centre

What types of Care is Sycamore Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sycamore Care Centre have?

There are 111 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Sycamore Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sycamore Care Centre to the centre of Sunderland?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sycamore Care Centre to verify any information. View our terms and conditions. Sycamore Care Centre has an Enhanced Service - more info.