Sycamore Care Centre

Thank you so much for taking the time to share your heartfelt experience with us. We are truly sorry for your loss and understand how difficult it must have been to watch your mother go through such a challenging time. Please know that our team at Sycamore Care Centre Boldon genuinely cared for your mother and worked hard to meet her complex needs, and we are so grateful for the trust you placed in us. It warms our hearts to hear that you appreciated the care, compassion, and support we provided, not just for your mother, but for your family as well. We know how important it is to create a comfortable, welcoming environment, and we're glad to hear that the centre, staff, and amenities helped support your family during such a difficult period. Please do not hesitate to reach out if you ever need anything. Our thoughts are with you and your family during this time, and we will always remember your mother with great care. Warm regards,

Thank you so much for sharing your positive experience at Sycamore Care Centre. It's truly heartwarming to hear how well your dad is being cared for and that the staff is consistently providing such excellent support. It sounds like they go above and beyond to keep you informed and ensure your dad's well-being. Your words reflect the dedication and professionalism of the team, and it's wonderful to know that your family member is in such good hands. Thank you for taking the time to express your appreciation. It's clear that the care provided is making a real difference in your dad's life.

Thank you for taking the time to leave a lovely review. It sounds like your father is in a supportive environment that truly cares about his well-being. It's wonderful to hear that the staff are attentive and able to recognise what he needs. Finding the right fit can make such a difference, and it's great that he's settling in and engaging with the activities. The focus on personalising his space with familiar items must also help him feel more at home. Thank you for sharing such a positive experience's encouraging to hear about places that prioritise the comfort and happiness of their residents. I will share this with the care staff.

Thank you for the review. Understandably as your mum had only been with us for a few weeks when this was written we know this can be an emotive time. The warmth and friendliness you first noted have not changed. Our staff always try their best to provide good quality care. Meals are made on-site using produce which is locally sought and freshly bought. The menu is well-balanced, with several options available. There are also snacks available 24 hours a day. Activities occur on different units throughout our large site. You may not have had the opportunity to observe, but there is a planner in every room. Communal living can be difficult for people to adapt to especially if they are not used to being observed over a 24-hour period. As the therapeutic relationship builds between your mum, yourselves and the staff, you will recognise Mum being genuinely cared for rather than simply "looked after". We would love you to chat with one of our managers with any worries or suggestions.

Thank you very much, we are very overwhelmed by the kindness and appreciation in your review. It was our pleasure to care for your loved one at the Lodge. We send our condolences to you and your family and if there is every anything we can do, we are here for you.

Hello, many thanks for taking the time to write a review. We are sorry that you feel the room that you personally viewed and then chose, to be in need of updating. The building your father was in is an original Victorian building, and we have tried to keep the beautiful features and character that it brings. This was fully refurbished a couple of years ago. Other residents and families have stated that it is a lovely room, which is fully equipped and has views of our landscaped gardens from the large bay window. Our food is cooked fresh onsite every day, and although we have 113 beds we always try to accommodate everyone’s individual tastes. We welcome the 5 Star review you have provided for care, we are indeed very fortunate to have excellent staff. We fully sympathise that you were upset that we asked you to find another home for your Father, but our lovely staff need to be able to work in an environment free from abuse. Other families comment and value our effective services, so we apologise if this was not your experience and we are thrilled that your father is now settled in his new home.

Hi Jacqueline, thank you for taking the time to write such lovely comments. We are equally happy that Mam and Dad are able to be together and that they have both settled in well and are building relationships with the staff. It is always difficult making the decision to move into 24-hour care; however, by your lovely comments, you can be assured that we have Mam and Dad's well-being very well looked after. I will pass this lovely comment on to the staff so they can read how appreciative they are. Thank you again.

Hi Tracy, my deepest condolences to you and your family.
I appreciate you taking the time to complete this review given the current circumstances.
Our philosophy of care is to ensure that our care is carried out with dignity and compassion and each resident is treated as an individual in a person-centred way.
Mam was a wonderful person who we had the privilege to know. We all are grateful to know that mams emotional needs were met, and the care and compassion were nothing other than consistent.
I will certainly feedback to the staff, who were involved in Mam’s care right up until her passing.
If there is anything at all we can do, please do not hesitate to contact me.

We are sorry that you have felt you have to post this negative review given the high level of professional input your relative received in the 48 hours that they were with us. We responded to the emergency situation, calling in the relevant external specialist Psychiatric professionals and social workers who agreed that the level of care required at this time could only be managed in an acute hospital setting to ensure the safety of everyone involved. Your relative was only in a residential setting based on the information given to the social worker from the person's relatives. We understand how upsetting the situation was, we must act in the best interests of all our residents and keep everyone as safe as possible. Full handovers of information were given to the next of kin during the 48 hours following each incident, and also during the times the person was visited. We have tried to contact the family via email as requested - for your request of documentation, but received no response.

Thank you for your kind words; I am so glad to know that you are very happy with our service and that you are happy with mams care. I will pass your kind words over to the staff.

Thank you very much for your kind feedback. We are so happy to look after your mum. I will pass these lovely comments on to the care staff.

Thank you very much for your kind feedback. We are so happy to look after your mum. I will pass these lovely comments on to the care staff.