Sycamore Care Centre

After speaking to management it was clear they were not interested and when we asked for documentation about his care including what he has eaten, incident reports, and staff levels when there was an incident this was refused even though we have a right to this, felt as though they were trying to hide something.

The care the staff have shown to my dad, getting him settled and managing his complex needs is amazing. I can't believe that have managed to support him in socialising and being more active. Thank you.

Mum has been really welcomed into the home, and as a family, we have been able to make this her new home. She is being well cared for with dignity and respect. After lockdown, it is lovely to see her interacting with others and taking part in activities. Knowing Mum is safe and being looked after means I can rest. I highly recommend Sycamore Care Centre.

I found the care staff and admin staff very approachable and friendly. The standard of the home is of a very high standard. No problems at all. My dad stayed in the villa for end of life, and I could not fault the care and support he was given and also to myself and family.

In view of my experience at Sycamore Care Centre (respite), I found I was treated to a high level of standard by all staff and management. It made my life more relaxing, them being always there to answer questions and concerns. Thank you again.

My mam has been at Sycamore Care Centre for 9-months now, and I have peace of mind that she is well cared for by all the staff there. She is totally bed-bound and fully dependent on all the staff who care for and support her for all her everyday needs. There is also a nursing team onsite to quickly help if necessary. I have found that if I need any help or advice, this is actioned quickly by the care staff and also the admin department. The care home is always spotless due to the domestic staff. The entertainment team are good also. I would recommend Sycamore Care Centre.

Our Mam became a resident at Sycamore Care Centre on 20th July 2021. Since that time, she has settled really well into her surroundings. I speak on behalf of the entire family when I say we cannot thank all the staff enough for your continued care of our precious Mam. It goes without saying that she couldn't be in safer hands. We thank you all from the bottom of our hearts.

I have really loved my stay here and have given a score of excellent in every area.

My mother was a resident mid-Jan - mid-Feb 2022 in the Lodge at Sycamore Care Centre before passing away, and I feel compelled to write about this home, the management and staff who have worked tirelessly throughout this period keeping my mother safe and well. I cannot speak more highly of the staff and the home, then the empathy they have shown towards my mum and myself, allowing me to bring her favourite ice scream lolly every day, which she loved, and I know I couldn’t have asked for more. Thank you so much with best wishes for the future and God Bless you all.

But this time, she loves being in there; she thinks the staff are nice, and the meals are good. I honestly cannot believe she is in a care home and she has settled. She is singing, laughing and generally enjoying herself. Well done to all the staff who are looking after her, and a big thank you from me, as it has made my life so much easier as I do not worry, and I know she is in good hands. She will now need full-time care, and I hope she can stay. The home is clean and tidy. If Mum is happy, then that is all that counts. Thank you.

Sycamore immediately felt like home. All the staff are so friendly and helpful. The rooms are excellent and kept immaculately clean. The food is very good, and the daily menu is available for anyone to see. The activities are excellent and varied. Residents receive super care, and I was always informed of any concerns regarding my aunt. She was in Sycamore for six years, and everyone became like family. A great home with great people. Thank you to you all.

Care home kept clean and tidy.

My sister currently lives at Sycamore Care Centre, and I feel compelled to write about this home, the management and staff who have worked tirelessly throughout the pandemic, keeping my sister safe and well. I cannot speak more highly of the home and the empathy they have shown towards my sister, who is bedfast and totally reliant on their care. I know I couldn’t have asked for more. Well done, and thank you.

Our dear brother-in-law was a resident of Sycamore Care Centre. We couldn’t have asked for a better care home for end of life care. He had cancer all through him, which caused him to loose the use of his legs and it also affected his brain. The staff were amazing; they were attentive and caring and often had a good laugh with him on some of his better days. The home itself was a beautiful, clean, modern building. With every up to date piece of equipment any hospital could wish for. All the food was top quality food. With a fabulous selection on the menu. His room was a lovely little room. The staff had took the trouble to put bird feeders outside each room to encourage the birds and squirrels to be outside the window for him to see. His room had a spacious en-suite, and the room itself was decorated very tastefully and modern with modern fixtures and fittings. The home was impeccably clean. We, as a family, would highly recommend Sycamore to anyone looking for special care

We looked at 8 different care homes in the area while trying to find suitable accommodation for our Dad. Sycamore came highly recommended by various healthcare professionals. On our very first visit, we found out why. We knew we had found the right place for him. The grounds are simply stunning, and the quality of the environment provided inside is second to none. From our very first contact, we were both welcomed and felt confident that all of the staff had Dads best interests at heart, and we were right. During Dads time at Sycamore, he resided on 3 different units (we are grateful his changing condition did not mean he had to move far). All of the units he lived on were fantastic. Dads care was very much person-centred. He was encouraged to be as independent as possible and supported to live his life to the fullest. He was involved with all decisions and choices, right until the very end. We will be forever grateful to all of the team at Sycamore, and without hesitation, recommend it.

Thank you Sycamore Care Centre!

When we collected Mum, as she said her goodbyes, it was clear she had built relationships with the staff, and we’d be very happy to use the home again for any future needs Mum may have.

Like many elderly people with dementia, my mother has some complex needs. Nothing was a problem for the staff. From prior to admission to coming home, we had excellent staff support from the deputy manager, unit manager and all the care workers. Her needs were very well met. I will absolutely seek any future long term care needs from this home.

My family inspected a number of care homes in Sunderland for an elderly Aunty with Parkinson's and dementia. Sycamore Care Centre easily came out on top. First class facilities, setting/location, obliging management and staff. We couldn't have asked for more in the last two weeks of my Aunty's life. Her passing was dealt with compassionately. This was a great comfort to my mother especially. A first-class reputation rightly deserved.

Would I recommend Sycamore Care? 100%