Sycamore Care Centre

When looking for a new home for mam, this was the first one we visited. First impressions were great, clean, no odour and friendly staff. We had others to visit but decided we would not get a better home for mam. We were right, she loves her room and the staff. We're really pleased with our choice.

Our particular unit was almost residential but with all due respect, the process of time, we are all changing as we age. Some are transferred to other units - we have 9 - depending on their health changes. Understandably some pass away. Service users keep changing but we are still in the 'best of health' unit. Very fortunate not to have any particular health problems - my experience has been second to none - no complaints at all - everything on hand, doctor, dentist, optician, etc.

My family and I were new to the task of choosing a care home for a loved one. We all agree we chose well. It's never going to be perfect or like it was in their own home but we are free to visit at any time, bar mealtimes, which are protected. Staff are open to our suggestions and share information openly. Any issues or concerns we have are dealt with quickly.

Overall I am happy with Sycamore Care Home. The majority of staff are very good and caring, always someone to help if needed. I think I made a very good choice.

My mother resided here until her recent passing. The staff were so helpful, caring and compassionate, previous to this, my mother was so happy at Sycamore Lodge. She was cared for to a very high standard, her room was immaculately clean, as was my mother. It was never any trouble to the staff anything that my mother required, staff made you feel comfortable and relaxed. It was a joy to visit, staff are most welcoming and friendly, always keeping myself and family up to date on my mother's health. In the days before my mother sadly passed, we were most aware of how happy and contented she had been throughout her time as a resident at Sycamore Lodge. I would greatly recommend Sycamore Lodge to anyone who is looking for this type of care home.

My mother was in Sycamore Lodge (The Willow) in the latter stages of her life and was treated in the utmost professional and dignified manner and a level of care and compassion which in my personal opinion could not have been bettered anywhere. The concern and level of professionalism shown to my Mam and myself from all members of staff helped to make a very difficult and emotional period a lot easier. On behalf of myself and family, I would like to say a big thank you (although this does not express enough our warm felt thanks) for the level of care and compassion afforded to my Mam.