Sycamore Care Centre

Nookside, Grindon, Sunderland SR4 8PQ
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8.6 42 Reviews
  • Sycamore Care Centre, Sunderland
Sycamore Care Centre is set in three acres at Nookside in Sunderland.

It offers respite and permanent care and staff ensure the individual needs of residents are paramount, ensuring that dignity, independence and privacy are respected and preserved at all times.

Staff understand the importance of staying active. Keeping active both mentally and physically has the potential to restore, maintain and improve physical and mental health.

Sycamore offers nursing care, residential care, dementia care, respite care and end of life care.
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Care Provided by Sycamore Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 113 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1159 – £1159
  • Self-Funded Residential Dementia Care: £1201 – £1201
  • RESPITE Self-Funded Residential Care: £1159 – £1159
  • RESPITE Self-Funded Residential Dementia Care: £1201 – £1201

Should your loved one be requiring nursing care then please contact our admin team to discuss any of the fees.

These prices are only a guideline, please contact Sycamore Care Centre to find out the exact price for your requirements.

Contact Sycamore Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sycamore Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jayne Clennell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (111)
  • Couples/Companion Rooms (1)

Visiting

  • All visitors welcome - protected meal times are in operation

Parking

  • Free onsite parking

Sycamore Care Centre Reviews (42)

8.6

Sycamore Care Centre has a Review Score of 8.6 (8.584) out of 10, based on 8 reviews in the last 2 years.
Over all time Sycamore Care Centre has 42 reviews.

Overall Experience
  • 33
  • 6
  • 1
  • 1
  • 1
Date Published
  • 42
  • 4
  • 5
  • 8
  • 34
Reviewer Connection to Sycamore Care Centre
  • 21
  • 8
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Margaret M (Daughter of Resident) published on 24 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother resided here until her recent passing. The staff were so helpful, caring and compassionate, previous to this, my mother was so happy at Sycamore Lodge. She was cared for to a very high standard, her room was immaculately clean, as was my mother. It was never any trouble to the staff anything
that my mother required, staff made you feel comfortable and relaxed. It was a joy to visit, staff are most welcoming and friendly, always keeping myself and family up to date on my mother's health. In the days before my mother sadly passed, we were most aware of how happy and contented she had been throughout her time as a resident at Sycamore Lodge. I would greatly recommend Sycamore Lodge to anyone who is looking for this type of care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret W (Daughter of Resident) published on 21 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Sycamore Lodge (The Willow) in the latter stages of her life and was treated in the utmost professional and dignified manner and a level of care and compassion which in my personal opinion could not have been bettered anywhere. The concern and level of professionalism shown to my Mam
and myself from all members of staff helped to make a very difficult and emotional period a lot easier. On behalf of myself and family, I would like to say a big thank you (although this does not express enough our warm felt thanks) for the level of care and compassion afforded to my Mam.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.6 (8.584)

Overview of Review Score

The Review Score of 8.6 (8.584) out of 10 for Sycamore Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.674 for Sycamore Care Centre is calculated as follows: ( (69 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 92 Ratings = 4.674
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.91 Points relating to the number of positive Reviews for Sycamore Care Centre is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 113 registered maximum number of service users is 22.6. 7 Positive Reviews ÷ 22.6 = 0.31
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

There are no team members posted.

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